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1.4 980 Reviews

Sam's Club Complaints Summary

100 Resolved
867 Unresolved
Our verdict: With Sam's Club's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sam's Club reviews & complaints 980

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Newest Sam's Club reviews & complaints

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6:55 am EDT
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Sam's Club huggies mickey mouse diapers

Within 24 hours gave my daughter a rash. Pampers where thin and soiled within 1 hour. Took diapers back to Sam's after diaper rash worsened and cream did not heal this hideous rash up. I exchanged for the Winnie the Pooh Little Snuggler and went to doctor for advice and more cream. With in 1 day the rash cleared up and the diapers where thicker which helped the rash to clear up and go away. I will no longer use those type of Huggies, the Winnie the pooh little snugglers are better

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Why The Long Faces
Why The Long Faces
, US
Jul 04, 2016 8:41 am EDT

So why post a complaint against Sam's Club? Huggies is not a SAMS brand.

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9:47 am EDT

Sam's Club manager is a liar

After returning to my 2014 Honda CR-V on [protected], I found a shopping against my car, causing damage to my rear right bumper. "Monica" came out to my car with me @ took info, we both took pics with my ipod. "RJ" the manger called me 2 days later and said it was caught on surveillance that a customer hit my car and ran, and they were trying to identify the customer, and he said to get an estimate, which I did. He said something about the cost being at "club level" and i still have no idea what this meant. I returned on 3-7-16 with my estimate, and RJ took pics with his cell phone, and he said the "insurance company would be in contact". Samantha from Claims Management played phone tag for weeks, because Samantha never answers her phone! I sent her several emails, including a message 3-23, and today [protected] days later) she finally responded to say that my car getting hit was not on camera, and they were 't responsible. Someone is lying and I don't appreciate being lied to.
Why did "coach RJ tell me it was caught on camera, and to get an estimate on the damage? This is the most dishonest business I've ever dealt with, and this will be my last membership to Sams club. They treat their customers poorly. Do your self a favor, and join Costco.

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Update by Chris Hartz
Mar 29, 2016 9:55 am EDT

My complaint is regarding the Sams Club in North Fayette (Robinson Township) PA

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Why The Long Faces
Why The Long Faces
, US
Jul 04, 2016 8:42 am EDT

Simply put, they are not responsible. This is why you have insurance.

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6:03 pm EDT

Sam's Club unethical behavior redemption of $300 gift card

On February 7, 2016 while shopping @ Sam's Club I was approached by 3rd party vendor by the name of Andrew soliciting Directv sales with the promise of $300 gift card to switch cable service. I asked what was the catch regarding the gift card. his reply was no catch just have to use card at Sam's or Walmart stores. It is now March 22, 2016 I have not received gift card can not find anyone to assist on how to redeem the gift card. I have now formed an opinion was as a scam. I will be reporting this to the BB as an complaint against Sam's Club as they are the retailer of the gift card. I have kept my end of the agreement but this vendor putting Sam's reputation on the line as being dishonest. I expect this issue to be rectified immediately. I would like to pick up the card at the Town Square Center in Roanoke Virginia 24012 at the customer service counter tomorrow.

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7:43 pm EST
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Sam's Club membership services

On Friday, January 15, 2016, I went into my local Sam's Club to buy some items for my business and for my family. I had not been in recently, so, before I went into the store, I checked to make sure my membership account was still current, and, it was. Then I proceeded to load up a cart with all that it could hold of the items that I needed to buy. Over $250 worth of stuff. When I got to the cashier after about 2 hours of steady shopping, my membership card said that it was expired when it was scanned. The cashier made no attempt to check with customer service on this for me. I was so disgusted that I left all the stuff that I was going to buy on the checkout belt and walked out of the store. I have contacted Sams Club Customer Service and have not received any response from them regarding this issue. I can assure them that I will NEVER GO INTO A SAMS CLUB AGAIN TO BUY ANYTHING. After leaving the store, I checked again on my membership status, and, sure enough, it is current. Still no response from Sam's Club. What a bunch of Arkansas carpetbaggers! I hope online sales put them out of business.

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Why The Long Faces
Why The Long Faces
, US
Jul 04, 2016 9:08 am EDT

You first waste food then wish them out of a job. How arrogant you are. Your membership probably was in good standing, but your card was expired. It would be simple enough to look at your card and see the expiration date on it. It also is your responsibility to get your card renewed, not the cashier. It is her job to ring you up and take your money. What do you do when your bank card expires? Do you b**** at the bank and blame them for your oversight?

You are obviously not old enough to have a membership, so thank you for never going back.

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3:38 pm EDT

Sam's Club failure to stock product i've requested

I've asked this club to stock regular Poise #5 but it declines to do so. It stocks Poise Long #5 but no regular size. It irritates me as my wife uses this product and I spend a lot on it elsewhere. I spend thousands at Sam's every year and seldom make requests. However, this is one I have made and it burns me up that I cannot get affirmative action on it.

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Update by Robert S Johnson
Oct 01, 2015 3:41 pm EDT

I hope this complaint results in positive action by the Lynchburg club.

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10:05 am EDT

Sam's Club Wheel damage

We have purchased our tires from Sam's Club for years. In May of this year (2015, yes it took until September for them to contact us on the claim).
Our wheel was damaged when they repaired a flat. We went to the manager and told them what happened and she came out and took pictures. The person that did the flat repair denied doing any damage. As I worked in the tire and wheel business for several years I know what can happen to a wheel when the arm on the machine is not adjusted properly. But they denied any damage or liability. This is poor customer service by Sam's Club, if a mistake happens be upfront take responsibility fix the problem and move on. That is why they have insurance to cover damage.

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1:46 pm EDT

Sam's Club employees not servicing members

The employees at Sams in St. Charles are horrible. The early am is bad enough, there are never enough checkers. They miss the bus, oversleep etc. (not my problem). Now I refuse to go back. I Quit! I have complained several times on the phone. Check out your checkers! My last visit was at 6pm last night. They laugh, giggle, they are rude, they huddle together and visit all at one lane. There was not one white checker. I have been a member since Sam first opened. I do not understand how you can have all blacks and no whites. These employees take the bus from the city, where did all the good checkers go? I am making a complaint it is not equal employment to have all blacks. This was my sams, in my neighborhood. Now it is a black getto store. I would like to be notified. Leslie Schnaible with Pattys Catering [protected] This used to be all a great store. Your employees yell from the front door to the checkers, acting like they would at home or on the streets. These people are ruining this store and chasing people other places. I have been using self check for a long time, but last night I wanted to make a payment first. I could not do that at a self check.

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1:09 pm EDT

Sam's Club terrible no service at all

I purchased an Xbox one as a Christmas gift for my son on 12/14/2013. I also purchased the service plan. My son informed me the Xbox was not working properly and was randomly shutting off. I contacted Sams service plan to start the service order on 2/23/2014 was told I would have shipping label in 2 hours, then 24 hour then 48 hours. Then 3-5 business days. Guess what today is 3/11/2015 and I am still waiting on the shipping label and for a shipping supervisor to contact me. I just want the product I purchase repaired with the plan I paid for to have it repaired. How hard is it to email or mail a shipping label? I will not be purchasing and electronics in the future from Sams Club.

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Ruth and Kevin
Orange, US
Mar 11, 2015 2:21 pm EDT

Maybe if you taught your son to take care of his things you would not be in this situation.

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10:03 pm EDT

Sam's Club defective product

Purchased 2 boxes of contact lenses and when I opened the first box, the foil seemed different (almost appeared crinkled or weathered). After wearing the lens for a few hours, my eye began to burn and felt like I had glass in it. Took the lens out and threw it away and put another one in. The same results. Took the lens out again, and changed it with the one that was in my other eye (an older lens), thinking it was an issue with my eye. Immediately the other eye began to hurt and feel like it was being scratched. I went to Sam's Club to return the lenses (I opened the other box and the foil looked the same so I didn't even bother to try one of the lenses from that box). The man who was at the counter (who sold me the lenses in the first place) shrugged his shoulders and said there is nothing they can do for me because I opened the boxes. Had I not opened the boxes, I wouldn't have known there was a problem. I asked if there was something he could do to hold me over until I was able to replace the prescription and he said there was nothing he can do and he doesn't know what to tell me. I told him when I ordered from 1-800-contacts for the past 5 years and had one similar problem, they immediately replaced my prescription. He again shrugged and said "this isn't 1-800-contacts". I was sent on my way with a scratched eye and 2 boxes of defective contact lenses. I am tempted to cancel my membership to Sam's Club based on this incident.

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10:31 pm EST
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Sam's Club injury

Well this day did not go as planned for sure. We were going to buy our new phones, so we went to Verizon first, then went to Sam's Club to buy our iPhone's, well as we were leaving, they had a leak in their ceiling and as you go out, there was some water on the floor, the wet sign I guess they had out had been pushed to the side and didn't cover the water puddle, so I sure fell, right flat on my face, broke my glasses and ended up with a big knot above my eye with a cut, so needless to say I ended up in urgent care, they took an ex-ray of my head and eye to make sure nothing was broken. The whole ordeal took all afternoon. Why don't stores if they know they have leaks in their ceilings and are putting puddles of water on the floor, WHY NOT FIX THE LEAK. One of the clerks, even said she fell over here where the leak is, well so they knew that...? I am very thankful I was not hurt more seriously but wonder if it had been an elderly person and they could have been hurt badly. When I was walking out two ladies asked if I had fallen, and I said yes, the one said well I fell last week ended up with a busted knee. What is wrong with Sam's Club...how many people have to fall before they fix this leak? I am very upset right now. I do feel blessed I am okay, but still upset that this happened because of Sam's Club's negligence. Remember when you are in Sam's Club watch your step. What a day...should have just stayed at home!

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7:36 pm EDT
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Sam's Club credit card acct manipulation

On or about Oct 3 2013, I visited the Sam’s Warehouse Club in Rock Hill. While at the checkout, the cashier asked if I would like my Discover Credit card combined with my Sam’s Club membership card in order to make checkout more convenient for them and me. This sounded like a good idea to me and they offered a $20.00 dollar incentive to make that change.

I was sent to the customer service desk to accomplish this change. I waited until it was my turn and shortly a young lady offered her assistance and I explained why I was there. Their computer system went down in the entire store before she was able to complete the task. I waited approximately 30 minutes and eventually left the store.

Approximately 3 weeks later, I received a combination Sam’s Club membership / Discover Card in the mail. I proceeded to use this card just like I had always used my Discover card and paid off the balance every month. Sometime around the middle of July 2014, I received a statement from MasterCard with my Discover Card charges on it.

After calling Discover bank and others, I found out that “my Discover card” was not combined with my Membership card. A new account was created by Sam’s Club and their new bank. The account was created with (Synchrony Bank aka: GECRB). In turn, after several months Synchrony Bank converted that “Discover Card” to a MasterCard and transferred my Discover Card charges to that account.

I refused to pay that statement as long as it was on a MasterCard statement and told Synchrony bank that I would happily pay the balance if was billed properly on a Discover Card statement. They have refused to do this. They have continued to send statements every month with interest and late fees added. I have received several phone calls demanding payment. They have reported to the credit agencies that I am delinquent on my Sam’s Discover Card account. This account no longer exists and on which they refuse to bill me.

When I asked by what authority they created this account in my name, they say that they told me on previous statements that they were going to do this. During this time, I was distracted by a severe physical problem and a fight with my insurance company. I had a ruptured disc in my neck putting pressure directly on my spinal cord and was distracted to say the least

I believe that no one has the right to use my information to create any account anywhere or anytime without my express permission. I do not have a MasterCard account.

I was deceived by Sam’s Club, when they claimed that they were combining my Discover Card with my membership card. I had the Discover Card for many years and was very happy with it. That card was with Discover Bank.

While talking to Discover Bank, I found out that the long term relationship that had existed for many years between Sam’s Club and Discover bank no longer existed. (For many years, Discover Card was the only credit card that Sam’s would accept.)

I believe it is apparent that Sam’s Club and Synchrony bank conspired to use this scheme to steal as many Discover Card customers as possible and used deception and possibly illegal means to do so.

My objections to these events are many:

1) I was deceived at the outset by Sam’s Club and by extension, Synchrony bank
2) A MasterCard account was created in my name without my permission
3) Synchrony bank is reporting that I am delinquent on an account that they closed without my permission and refuse to accept payment on.
4) MasterCard is an institution with which I refuse to do business. Several years ago, someone fraudulently stole $1035.00 from my VISA account. I reported the theft to the local law enforcement and a detective was assigned. He looked into the situation and found that the money was transferred to a MasterCard account whose owner lived in New Jersey (no name or address). He informed me that MasterCard refused to cooperate with the investigation and He was at a dead end. I will never voluntarily do business with MasterCard.

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MkStItCh
West Seneca, US
Oct 22, 2014 10:01 am EDT

Not sure why you refused to make payments for charges that you made?

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2:54 pm EDT

Sam's Club they'll take your money, but never make let alone ship your order

On 9/19, I ordered for a Serta Roma Premium Memory Foam Mattress - King. Estimated delivery time was 10-12 business day. Later that say, I received a voice mail Home Direct USA saying that they received notification of the order for delivery, that I should expect a call in 2-3 business days from the delivery terminal, and that I should call the terminal directly if I had not heard anything after 3 days.

I heard nothing.

On 9/26, I received an email from Sam's Club that said my order was shipped. It lied. It was never shipped. It never even made it to production I found out later

On 9/29, I called the distribution center in case they were waiting on me as I never heard from them. They weren't. They hadn't received my mattress but it was suppose to come in later that day. It didn't. Or the next day. Or the day after that. I give Home Direct a call on 10/1. They don't know what's up either and never call me back. Same excuse and no call back on 10/3.

With no one calling me back, I call SamsClub.com support line. They say something doesn't look right, say they'll talk with someone, and then never call me back. Same thing happens Monday 10/6 at lunch time when I talk to someone. Promise to email me back, but never do. I call again that evening and talk with someone for over a half hour only to find out that Serta closed for the day and they can't do anything.

This morning, 10/7, I wake up to check the status of my order on the Serta Pro Tracker. Lo and behold, I see not one, not two, but THREE orders out there although it looks like the first two are just duplicates of each other. The 3rd order is a new one and it has a submission date of 5:25. Not sure what time zone that is for so it was either send during my call the previous evening or after I got off the phone, but either way maybe I actually got through to someone who could do something sometime during the day Yesterday. Finally something happend. Wait...does that mean my 10-12 business days gets reset and I'll now have to wait another two weeks for it to be delivered?

So I call again just a little bit ago. I get to repeat the story yet again. So I try to go through it one last time. The rep puts me on hold and talks with whoever and comes back and says that it technically wasn't supposed to be delivered until tomorrow blah blah blah but yeah the order was resubmitted as the manufacturer had a problem. They ran out of supplies.

So it has taken over two weeks of waiting, reaching the end of my delivery period, for someone to actually tell me that Serta, the largest manufacturer in the country ran out of supplies for an order to the largest retailer in the world? Right... Thanks for not communicating it right away, lying that it shipped, and then not informing me until after I beg for information.

So I cancelled my order. Or at least I think I did because apparently you can change my card instantly, but it takes 10-15 days for a refund to happen. You can keep the mattress if it ever gets shipped, and you can cancel and refund my membership as I won't be needing it anymore. Costco apparently wants my business more. It does give me satisfaction knowing that instead of the dozen or so people I've told of my great previous experience, I'll know there will be even more people that I'll tell of the atrocious experience I just had.

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7:05 pm EDT
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Sam's Club customer service

This customer service is rude. Mike is a stupid hill Billy in customer service. I asked for his manager and he rudely hung up me. Over the years this company has been terrible. This company does not care about their customers. They care more about t
he employees then their customers. They have people that have no clue what they are doing. I have ceased doing all business with this stupid company.

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SynchronyFinancial
SynchronyFinancial
, US
Sep 23, 2014 4:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

**To expedite a response, please provide Reference code DM 092314_CB_POSC**

I’m sorry you have experienced issues with your Synchrony Financial account. We would like to try and resolve your concerns. Please email me at ask.synchrony@synchronyfinancial.com with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
Synchrony Financial

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11:40 am EDT
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Sam's Club no hours

I've worked for Sam's Club close to a year one. iI am a very good worker. just like any other employee i have my times where I have good/bad customers. and inave my good/bad days. i have had. customers complain about me to managed and customers praise me also. recently the head manager, Dave, had do my departments schedule and only give me 1 day to work which was 8 hours. okay i havent thought anything of it. then now, i take a look at the schedule and see that I have NO HOURS at all for the third weeks schedule...? what does that mean? am i getting fired? are they planning on firing me when two weeks are up? i do my job. whenever they need me, i am there. recently i was out of work due to the flu, i brought documentation to prove so. even though i wasnt feeling well, i still went to work. and management knew so. are they allowed to have me work for two weeks then fire me on the third? if they are planning on firing me, then shouldnt. they already have done so...?

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12:08 am EDT
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Sam's Club alcohol policy

I went to sam's club today with my 20 year-old sister (I'm over 21, important detail). I picked up a bottle of alcohol and some other stuff. When I was at the register I've got an unpleasant surprise. I was not able to purchase alcohol because my sister is not 21 years old. So if you want to do grocery shopping at sam's club and purchase alcohol you better not take your underage kids with you. Maybe I should open some kind of babysitting center right next to sam's club and charge by minutes?

I wasted time on picking up the alcohol because I haven't seen any information regarding this idiotic policy anywhere around the liqour area. Several hours later I still can't wrap my mind around how a person/people who implemented this policy could pass elementary school, high school, college, and then climb their way through a corporate ladder. The only other option which still makes me lose a faith in a humanity but which makes sam's club seem less stupid is that they made up this policy because they received some kind of government grant. Oh well, I won't purchase any alcohol from sam's club ever again and I consider dropping my membership because what can I say, I just can't stand stupidity.

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Tony Pohlmann
Slidell, US
May 15, 2022 4:28 pm EDT

I experienced the same issue today. I am 51 years old and my wife is 49 years old. We were denied the right to purchase a 24 pack of mikes alcohol drinks because she didn’t have her drivers license with her (I had, and produced mine). Insane policy! Very upset with sams club!

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3:04 pm EST
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Sam's Club no sams share bonus

Well lets see I have worked at sams club for over a year I started last year right after the cut off for our sams share which is a yearly bonus. I just found out about a month ago we are not getting a bonus while all the other clubs. Or stores are getting one. Up to 1200 bonus. They didn't factor in that Costco moved across the street and the didn't factor in the economy. But yet all the managers and the assistant managers get up to a 2500 bonus how is that fair when the associates help bring in all the money. Be warned before you start working there that you are going to be screwed.

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11:38 pm EST
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Sam's Club cashier who is rude and lied/ would not accept temporary pass

I was going to check out the new Sam's Club that just opened nearby before I purchased a Club membership. I was going to apply for the Sam's Club credit card but it said that I had to purchase a membership before I applied for the credit card, so I decided to apply for a temporary pass to see if the membership would be worth my money. When I first went into Sam's Club I was scolded for entering the Photo Center, I told the lady I was just looking for future purchases. Secondly my husband asked another employee if an item was in stock, she looked at him in a nasty manner and basically told him to get lost. I received a temporary member number and I was going to purchase some items at the new Sam's Club, but a cashier in the self-service lane came out of nowhere and was very hostile. We said that we had a temporary number and she tried to enter it and it would not work, she then became extremely rude and insinuated that we were doing something underhanded. I said that I went online and considered purchasing a membership online and she lied and told me that no one could purchase a membership online, that was a complete lie because I was thinking of buying one before I applied for the credit card. I went back home and sure enough one can purchase a membership online. In this economy why are employing rude, New Yorkers that look like they belong in a trailer park. Surely they could have found a better caliber of employee than this rude, lying, nasty person.

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7:20 am EDT

Sam's Club walmart & sams club are racist businesses!!

The new Sams Store; has lousy, racist & incompetent managers and staff- they haven't even opened up yet, and they have recieved numerous complaints from people in Aiken County, for unfair & discriminatory hiring policies. Deliberately hiring inexperienced women and Caucasians for managerial jobs, while hiring African-American men who are highly qualified & experienced for jobs that are demeaning, underpaid, and positions which many are clearly overqualified for! Plus, many hard workers are simply denied employment based on religious preference, their job applications are deliberately lost, unqualified Sams Club managers deliberately discriminate against any African-American man who has excellent retail experience (which usually intimidates incompetent company managers), -and racial discrimination! Which, in a way all makes perfect sense, because the City of Aiken, is well-known for government corruption, racism, and social injustice! So I guess, The Wal-mart/Sams Family, feel right at home in KKK-Land!

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4:53 pm EDT
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Sam's Club rude and threatened to hit me

My wife and I shop sams club regularly and sometimes they have food samples to share.This particular Lady shouted to us, try a sample of this.I believe it was some sort of sweets.We walked over to her and I picked up one and she started screaming at me that is one I am dividing up, so I decided to set it back down and she screamed (oh no don't set it back down it is all germs.) I set it back down anyway and told her she can keep it, I don't want it.She threw it in the trash.I was so embarrassed.We left.Now about three months later we were in the store again and the same Lady in the meat dept. shouted come try some bratwurst samples, so we decided to try it.my wife was in front and picked up a sample and I was on the side and picked one up and all hell broke loose again.I did not recognize her at first.She screamed you picked it up from the side, germs, It makes me want to hit you.I was so embarrassed again and wanting to hit me.I am thinking about hiring an Atttorney with $2, 500, 000.00 law suit.

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Rob1234567
Allentown, US
Sep 23, 2013 9:16 am EDT

sorry stupid, you aint gonna get that much. i see law suites with sams all the time, and you'd be lucky to get 3, 000, but most likely you won't get anything, shell just get fired. People like you are why other countries think Americans are stupid, and you bring back the phrase "sue happy".

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10:52 am EDT
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Sam's Club new store - same racism & job discrimination tactics

Sam's is owned by the same Wal-mart Corporation; notorious for cases involving racial discrimination, immoral feminism, unethical & unfair business policies, rampant job discrimination based on race & gender, mistreating minority customers, lousy customer services, and business corruption! The new Sams Store; sadly, is no different, they haven't even opened up yet, and they have recieved numerous complaints from people in Aiken County, for unfair & discriminatory hiring policies. Deliberately hiring inexperienced women and Caucasians for managerial jobs, while hiring African-American men who are highly qualified & experienced for jobs that are demeaning, underpaid, and positions which many are clearly overqualified for! Plus, many hard workers are simply denied employment based on religious preference, having excellent retail experience (which usually intimidates incompetent company managers), -and racial discrimination! Which, in a way all makes perfect sense, because the City of Aiken, is well-known for government corruption, racism, and social injustice! So I guess, The Wal-mart/Sams Family, feel right at home in KKK-Land!

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User4987234
, US
Jul 08, 2013 10:42 am EDT

Wal-Mart store managers (mostly incompetent & lazy women) at these locations are known for refusing to hire qualified African-American men, to work at inside their stores, deliberately hiring mostly unqualified or inexperienced women (who deliberately hog up all of the jobs & discriminate against men). The Wal-Mart are usually incomepetent, rude. hostle toward new-hires and minority customers, and the Augusta & Aiken Wal-Mart stores have been sued more times than any other department store in America (second only to Dillards, Sears/K-Mart, & Roses)! And has more lawsuits filed against them for racial discrimination and very poor customer service!

Sam's Club Customer Reviews Overview

Sam's Club is a popular membership-only retail warehouse club that offers a wide range of products at competitive prices. Our reviews indicate that customers are generally satisfied with their shopping experience at Sam's Club. The positive points that stand out include the vast selection of products, excellent customer service, and affordable prices.

Customers appreciate the convenience of shopping at Sam's Club, as they can find everything they need in one place. The store offers a variety of products, including groceries, electronics, furniture, and clothing. The quality of the products is also highly rated by customers.

Another positive aspect of Sam's Club is the exceptional customer service. The staff is friendly, knowledgeable, and always willing to help customers find what they need. The checkout process is also quick and efficient, which is appreciated by busy shoppers.

Lastly, customers appreciate the affordable prices at Sam's Club. The store offers competitive prices on a wide range of products, which helps customers save money on their purchases. Additionally, the store frequently offers discounts and promotions, which further enhances the value for customers.

Overall, Sam's Club is a highly rated retail warehouse club that offers a vast selection of products, excellent customer service, and affordable prices. Customers can enjoy a convenient and enjoyable shopping experience at Sam's Club.

Sam's Club In-depth Review

Overview: Sam's Club is a membership-based retail warehouse club that offers a wide range of products at competitive prices. The company's mission is to provide members with exceptional value and quality products, while upholding their core values of integrity, respect, and excellence.

Product Range: Sam's Club offers a diverse range of product categories, including groceries, electronics, furniture, clothing, and more. The quality and variety of products available are impressive, with options to suit every budget and preference. When compared to competitors, Sam's Club stands out for its extensive selection and competitive pricing.

Pricing and Membership: Sam's Club operates on a membership-based model, offering exclusive benefits to its members. The membership program provides access to discounted prices, bulk purchasing options, and additional perks such as free shipping and cash rewards. While there is a membership fee, the value for money is evident considering the savings and benefits it offers. When compared to other retailers in the industry, Sam's Club consistently offers competitive prices.

Customer Service: Sam's Club excels in providing excellent customer service. The staff is responsive, knowledgeable, and always willing to assist. The return and refund policies are fair and hassle-free, ensuring customer satisfaction. Overall, the customer service experience at Sam's Club is commendable.

Online Shopping Experience: The website of Sam's Club is user-friendly and well-designed, making it easy to navigate and find desired products. The checkout process is smooth, and there are multiple payment options available, including credit cards and Sam's Club credit. The shipping and delivery services are reliable, with timely deliveries and proper packaging.

In-Store Experience: Sam's Club stores are clean, organized, and well-maintained. The staff is readily available and helpful, providing assistance whenever needed. The overall shopping experience in-store is pleasant, with a wide range of products on display and easy access to everything.

Membership Benefits: Sam's Club offers various additional benefits to its members, including access to exclusive events, discounts on travel and entertainment, and free health screenings. These benefits add significant value to the membership and enhance the overall experience for members. When compared to other membership-based retailers, Sam's Club stands out for its comprehensive range of benefits.

Community Engagement: Sam's Club actively engages with local communities through various initiatives and partnerships. The company is committed to social responsibility and frequently participates in charitable activities. Their involvement in local communities is commendable and reflects their dedication to making a positive impact.

Overall Satisfaction: Sam's Club provides an exceptional shopping experience with its wide range of products, competitive prices, and excellent customer service. When compared to other similar businesses in the industry, Sam's Club consistently delivers on its promises and exceeds expectations. I highly recommend Sam's Club to potential customers looking for quality products, great prices, and a rewarding membership experience.

How to file a complaint about Sam's Club?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sam's Club. Make it specific and clear, such as "Incorrect Billing at Sam's Club" or "Poor Customer Service at Sam's Club Checkout".

4. Detailing the experience: In the complaint description, provide a thorough account of your experience. Mention key areas such as product quality, customer service, pricing discrepancies, membership issues, or problems with in-store or online shopping. Include details of any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Sam's Club, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it was a waste of time, financial loss, or frustration.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you may have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect from Sam's Club as a resolution, whether it be a refund, exchange, apology, or other corrective actions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or Sam's Club. Engage with any follow-ups to ensure your complaint is addressed appropriately.

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Sam's Club contacts

Phone numbers

+1 (888) 746-7726 +1 (479) 273-4000 More phone numbers

Website

www.samsclub.com

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