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Sams Club


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Complaint Rating:  60 % with 25 votes
60% 25
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Sams Club
United States
I have been a member of Sams Club for over 3 years and a die-hard shopper of both Sams Club and Walmart Stores. This morning, I went to my local Sams Club Warehouse and was told to leave because I was not a 'business member.' Apparently they have this policy of only business members shopping before 10 am.

I have gone into this warehouse many times before 10 am and no one has ever mentioned this to me before, much less kicked me out. The greeter told me to talk to the manager and pointed to a lady who was walking away from the front door to the check out's (She was a manager of some sort) She heard me mention (as I said it loud enough) that this was not very customer or member friendly to deny a paying member the opportunity to shop!

She continued to walk away as if she didn't care that there was a customer service issue at hand. It should make no difference what type of member (business or personal) that you may happen to be, any store(membership or otherwise) should not turn away business.

It is bad enough that we have to endure their long lines at the checkouts because they don't want to hire more people to checkout members. We usually have to wait an average of 15 mins. to get checked out and they thank us by kicking us out because we go into their store early? What's wrong with this picture?

I am cancelling my membership and will not be shopping at Sam's or Walmart Stores ever again and I will be encouraging everyone I know to do the same. Walmart & Sams may be the largest retailer in the world but they have the worst customer (no) service in the industry!

Complaint comments Comments Complaint country United States Complaint category Department Stores
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 27th of Jan, 2009 by    +1 Votes
The home office ties the store employee's hands. It is poor customer service, or your job. I can assure you, Sears, is much worse. I left Sam's to go to Sears and was there only three months, before leaving to start my own business.

Sam's Club tries its best to relate to the common member. It is tough to have perfect service when you have High Paid Members and Middle Eastern Clients that do their very best to take advantage of the system. That is that they find a way to cheat. When we, as managers, try to do something about it, we are over-ridden by the General Manager, so that the end of year bonus is not hurt.

My GM made a $90, 000.00 and the other managers in the store got nothing... With this I hope that you know that 99% of the folks that work on the customer service side cannot make decisons that mess with the bottom-line. Greed motivates the GM and intimidation motivates the subordinates.

The best, Sam's Club, I worked in is in Franklin, TN.
The Worst Sam's Club I worked in is in Madison, TN.
The Madison Club was full of racist blacks and folks that would not work. As a manager trying to motivate the employees it was tough. The hourly employees would make up stories to tell the District Manager. In turn the DM would do what is called a RedBook. That is a complaint the goes all the way to corporate.

I returned from a tour in Iraq as a medic and went right back to work 6 days after being released from active duty. I never saw so much disfunction in an organization. The DM took me from the Franklin Club and put me in the worst club in TN. I was suffering from PTSD severely which did not help.

I did not click with hourly folks telling me what to do. It was an insult to the Nth degree. Here I am, college, retail and combat experience being told what to do by hourly employees. "Or they were going to tell the DM".

Get rid of the monsters, or take control of the monsters and we can all have an amicable environment at Sam's Club. I hope you continue your patronage. Get the stores GM involved and I am sure they will look up your histor, as a Member, or give you the information to get antoher receipt. The GM makes the decisions in the store. If that does not get you anywhere, contact corporate.

Seeing that your items are marked down, so the club can change their seasonal settings, after thirty days, is not rational. You have to be able to accept "no" for an answer. Could you imagine how much money Wal-Mart would lose, if the company did not set parameters? Yes, they are a huge company and that does not help. It only raises the loss exponentionally without checks and balances.

I am sorry that you feel like you were not treated well. I am sure the hourly employee did not mean to make it personal. The manager should have taken over and used the skills, that a manager must have, to deal with the public, to address your situation.
 6th of Mar, 2009 by    -1 Votes
The business membership is actually $5 cheaper than a personal one...
 2nd of May, 2009 by    +2 Votes
You're really going to cancel your membership because they didn't let you in early? Are you kidding me?! People like you are the reason retail sucks. Csncel your membership and never shop anywhere again; do us all a favor.
 20th of Sep, 2009 by    0 Votes
the rules are the rules.
i don't agree at all with this
just because someone else broke the rules and let you in does not mean that it was right.

you wouldn't go a restaurant before it opened and expect someone to let you in a serve you would you?
don't answer that.
you probably would.
 8th of Nov, 2009 by    +1 Votes
Sam's Club was founded with the object of making it less expensive for SMALL businesses to thrive. In the beginning, the "hoi polloi" was not allowed in at all. It was a true "Club" for small businesses. They still give Business Members the valuable perk of shopping for their businesses BEFORE it gets crowded because they do need to get things done in an efficient manner in order to open their own business.
 16th of Nov, 2009 by    0 Votes
I'm sorry to hear your concerns were not adequately addressed. You should feel free to seek out a manager (and not assume that they hear you complaining) and discuss it with them. It is company policy that business members have access to the store earlier as they are the target demographic of Sam's Club, the hours are outside the building and on the membership cards. Many stores make one-time exceptions for a member coming in early, if they are unaware of the policy, so that they wouldn't have wasted a trip. Sam's Club values Advantage (personal) Members very much, however this perk for businesses remains in place because of the time challenges that small business owners face.
 12th of Dec, 2009 by    0 Votes
I work at Sam's here in Australia, we dont have membership cards but we do have pain in the ass customers like you! As mishey823 said you are the reason working in retail SUCKS! Why dont you try working there? Find out what its like to work at a shop before you go all high and mighty on their ass!
I quit recently and thank god I did otherwise i would have just killed myself with anger because of all the crap i get from customers who whinge, complain and threaten the staff because they are not able to get what they want. PATHETIC! Yet the reason why they cant get what they want, is totally out of the staff members hands, its all fucking corporate cocksuckers who cant deliever on the shit they promise. Yet us poor staff members take the brunt of the anger while getting shit wages. So when your at a shop next time and you cant get what you want, take a minute to think about what you say rather than go off your head and the nearest staff member because it makes you feel better. You pathetic piece of shit.
 10th of Apr, 2010 by    0 Votes
um ya your retarded I agree with pistol pete. I am currently a Sam's Club employee and from the beginning they trained us that Sam's was exclusively for business members only. They recently opened it up to the general public but still give the business members opportunity to shop before the gp. If they make an exception and let you in they would have to let all the general public in at that time, and that would throw off the business members drastically. So ya don't complain of what you don't know about.
 18th of May, 2010 by    0 Votes
Let me see if I have this right. You go all the time to this store. The hours are posted as you enter. Before 10 only the exit door is open with a sign that says bussiness members only. Now you are mad because they didn't knuckle under because YOU CAN'T READ. 7-10 is not for retail members. It is so they don't have to deal with people like you. GROW UP
 27th of Jul, 2010 by    0 Votes
 9th of Aug, 2010 by    0 Votes
The store hours are posted right on the front of the building, and it clearly says that the hours before ten am are for business members only. I'll never understand why people feel the need to make someone miserable just because you feel like rules apply to everyone except you. There is nothing more infuriating than assholes like you who have small, insignificant lives and take their problems out on me by yelling at me for doing my job.
 6th of Sep, 2010 by    -2 Votes
Dear moron,

Poor planning on your part does not constitute an inconvenience on the part of Sam's Club. Learn to fucking read. Or better yet, pay 5 dollars less for a business membership that allows you to get in earlier. You pay more to be restricted to coming in later. You are definitely a moron. Go lock yourself in a garage and leave the motor running. Ridding us of your stupidity may be the most significant contribution to society that you ever make.


Anyone who has ever worked in customer service.
 13th of Jan, 2011 by    0 Votes
wow - you people are nuts. I don't think I should have to show my card to get in the door during non premium hours because it is stupid. I agree with the original poster and I will not continue shopping at sams. I was screamed at and acosted by some old fart greeter to show my card. It was insane.
 21st of Jun, 2011 by    0 Votes
None of this crap is an excuse to be rude to a customer. All you dip-shits complaining about how you work there and get treated bad and therefore have to right to be a dick, boo-fraken-hoo... you should have stayed in school then you wouldn't have ended up with a crappy job.
 20th of Jul, 2011 by    0 Votes
I have no complaint a bout any thing! Just an easy way to save you more money! I have noticed That Home depot and Menards contract there maintenance In! They get by a lot cheaper! For an example If you have four Maintenance men like Club 8180 does! Three full timers and one part timmer! Between all of them I figure make around 45 dollars an hour! That doesn't count the benefits that you pay them! Just think them cut backs that you could make at all SamsClubs and Walmarts ! Eliminate the Maintenance departments. Hire In a cleaning team. Just think of all that vacation time you would be cutting out! And Insurance benefits for all full time maintenance! Sit down and do your math! I am going to be honest I work at Sams club 8180! But I think all walmarts and Sams Clubs should do this!
 20th of Jul, 2011 by    0 Votes
My only complaint Is : People doesn't know how to say please and thank you any more that's one thing I made a habbit to do! On rare occassions I forget ! It's mainly employees and employers and some times Members! Come on people how hard Is it to say Please and thank you!

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