Sam's Club
reviews and complaints

I'm surprised that the club didn't do anything for you. It is unfortunate that the company when out of business, but I would imagine that they would give you something! Sorry!

Sam's Club Bangor, ME

Was told by the [censor] at this tire store of Sam's that I could not order the Pirelli Scorpion Verde all Season Radials except by ordering them on-line. I did so and never heard back that the tires were in. I called a tire dept employee and he told me that no confirmation of my order ever received.

Atta boy Sam's Club - Sam Walton must be spinning in his Grave.

Fred Mendel

Thank God This was a trial run- I got tires elsewhere.

In store #8213, Columbus, GA, I received a bad service. In the Snack shop, there used to be three to four people. Today they had two. I ordered a hotdog combo with drink. They didn't have my drink so the lady at the counter said wait a minute, while the line got longer and longer. Fifteen minutes later, I went to Customer Service and ask for a Manager and I returned my food. 10 minutes later no manager, no refund. I left disappointed. You are a billion dollar operation. What kind of Store this is? You sell items that you don't have and you intend to aggravate people.. Bert Herras, [protected], Columbus, GA.
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Hamburger has "odd" taste even though box stated it was 100% Angus beef. I had grease all over my cooktop which I do not have when frying sirloin burgers. I threw away the remaining and will never purchase it again.

ordering the wednesday pre thanksgiving sale, there was NO way to order, get the correct pricing when ordering or to get an email or phone number from the website. I order about 20K or items yearly and this is bad!

Jason Tillo must be an employee of Sam's Club or Walmart. It shows due to his lack of constructive feedback and greater strength of simply criticizing others. Please keep in mind that a good majority of employees at both Sam's Club and Walmart have no more than a high school diploma and work for minimum wage for a good portion of their lives. They do not have the educational expertise to deal with customer service and act appropriately.

There is no customer services for c-store customers management need to get survey from c-store customer if they call every one and ask about employee in the Sam's club they even not trained right they do not know what they doing and make so many mistakes and waste customers time.we never get out right time from Sam's club. only one thing keep everyone in the Sam's is cigarettes prices. if Sam's have a competitors than people stop go to sam's club.i am not wright my personal experience this is for most every other customers.

My only complaint Is : People doesn't know how to say please and thank you any more that's one thing I made a habbit to do! On rare occassions I forget ! It's mainly employees and employers and some times Members! Come on people how hard Is it to say Please and thank you!

I have no complaint a bout any thing! Just an easy way to save you more money! I have noticed That Home depot and Menards contract there maintenance In! They get by a lot cheaper! For an example If you have four Maintenance men like Club 8180 does! Three full timers and one part timmer! Between all of them I figure make around 45 dollars an hour! That doesn't count the benefits that you pay them! Just think them cut backs that you could make at all SamsClubs and Walmarts ! Eliminate the Maintenance departments. Hire In a cleaning team. Just think of all that vacation time you would be cutting out! And Insurance benefits for all full time maintenance! Sit down and do your math! I am going to be honest I work at Sams club 8180! But I think all walmarts and Sams Clubs should do this!

None of this crap is an excuse to be rude to a customer. All you dip-### complaining about how you work there and get treated bad and therefore have to right to be a dick, boo-fraken-hoo... you should have stayed in school then you wouldn't have ended up with a crappy job.

wow - you people are nuts. I don't think I should have to show my card to get in the door during non premium hours because it is stupid. I agree with the original poster and I will not continue shopping at sams. I was screamed at and acosted by some old fart greeter to show my card. It was insane.

There are no collections reps in Jamaica with that credit card...Alliance One is an actual collection agency though...so they may hav reps there. So if your credit card was charged off due to non payment, then the agency bought your debt from the credit company, and are now trying to get the money that you now owe them...

Dear [censor],

They offered you a full refund. Disassemble the pavilion and bring it back. Just because you are lazy doesn't mean they should take a loss.

Sincerely,

Anyone who has ever worked in customer service.

P.S. Enjoy your pavilion, [censor].

I'm curious if anyone has had any problem working there at Sam's Club. I worked at the Sam's Club in Bloomington and put in my two weeks notice when another job came in for me. There didn't seem to be any issues as my evaluations were always 'exceeds expectations'.

My last week I slipped on the ice and got a concussion. I called out and explained the situation and faxed over the doctors not from the emergency room. I asked if there was anything else needed since I was going to use the sick time I had accrued from being there for nearly a year.

I called back after I had officially left since I was no longer able to access their website to see what my last paycheck would be. I called in and was quickly told that my sick pay would not be used and I had summarily lost it.

After calling corporate office they told me to contact the Market Manager Mike Brugger to straighten this out. Surprisingly the Walmart Corporate office was shocked at this. The Bloomington Personnel person Bonnie suddenly tried to claim that I had never faxed in my documentation even though I had the confirmation both verbally and in writing.

Now Delana at Bruggers office told me they were going to fix everything and yesterday, the check that was owned me (for even the days I was there physically working) is nonexistent.

As I saw a manager at the Bloomington make changes on the computer to employees schedules which I thought was very illegal, it makes me wonder if there applying their magic to mine too.

If other people who've worked there have had a similar experience let me know.

Thanks,

William Johnson

Well if you bought the Service Plan and they cant find the part to repair it, they will replace the entire TV for you so you will be in great shape! B een there done that, it was a great experience actually! I bought a Projection TV they couldnt fix it and end up doing a "buy out" by replacing it and ended up with a Plasma Flat Screen much better than my original Projo! I was happy!. Not sure what Target you shop at, but Target has NO selection in electronics, and the TVs they carry are ALL from China, same with Costco. Great selection but if you think any electronics anymore are from USA I have some land in FL to sell ya! Just kidding, but it is true about most ALL electronics are from China, Korea, Hong Kong. Most USA products are assembled in USA but manufacturerd off shore.

Got my new (Renewal) cards from Sam's Discover, and had to call them to activate. No big deal right, Wrong. The automated activation system takes your information and then at the end puts you on hold for a live person. I was on hard five minutes, thinking something was wrong. No, a nice lady comes on and asks about the weather, then goes into her selling speach. I interrupted her to tell her, you mean Sam's Discover put me on hold for 5 MINUTES to sell me something, you have to be kidding me.

No complaints about Sam's Club, but the website for Sam's Club Discover is terrible. I have to call customer service nearly every month to get into my account to post a payment. Changes to user names and passwords are effective for that time, but the next month we start all over again and I'm on the phone with them for 20-30 minutes to resolve the access issue. Far and away the worst credit card site I deal with.

I have never had a problem with the website. Maybe operator error?

I have the same problem with Sam's Discover card. They prevent me from checking my account on line.

I cannot log onto the Sams Discover Card web site about 9 times out of 10. They have problems with their web. It is the only credit hard that i own that continually has t his problem. Also if I pay my bill before the 6th, it goes on lasts months bill and then they charge a late fee for that month!

Sam's Club Travel = Expedia. Will never use them again.

There really is no Sam's Club Travel apparently. We learned this recently when we were getting ready to sail on a family cruise and discovered that one of the two rooms we had booked through Sam's Club Travel had been cancelled. No notification, no explanation as to how half a reservation can simply be cancelled.

Although the problem was "resolved" literally a few hours before the cruise departed - no thanks to Carnival who flatly stated, "Call your travel agent. We are sold out and have no solution for you." - we ended up $570 out of pocket to fix someone else's mistake. We were pretty much forced to accept any offer as my husband and two sons were booked in a cabin (and paid); and myself and my daughter were going to be stuck in San Diego (we are from Florida) for a week while the rest of the family cruised. (Interesting question: Why did Expedia find a cabin, but Carnival didn't?)

We still don't know if the mistake was on Expedia's side or Carnival's side or somewhere in between the two. Our reservation wasn't made via Internet, but was made on the phone w/Expedia (aka Sam's Club Travel) agent who was also coordinating via phone with Carnival since we needed our two cabins to be close together. We paid in full while on the phone making this reservation - or so we thought.

As it was, our cabins were on opposite sides of the ship; there is no real explanation yet of how it happened that half of our reservation was successfully paid and the other half left unpaid and cancelled. And no real explanation as to why we were NEVER notified of this.

Never again. Not Sam's Club Travel. Not Expedia. Not Carnival or any sister ships. There are way too many other vacation options than to have to put up with companies who have forgotten that the customer is important and should be treated as such.

I work for Sam's in Wisconsin, and when a member has problems like this we always are willing to refund their money or at least give them a new computer. I would call Sam's corporate (it's on the back of your membership card) and tell them what happened. They are so concerned with keeping your business so you keep spending money there that they will always accomodate you. If you get any slack, tell them you're going to go refund your membership and shop at Costco (seriously--it works!).

I have shopped at Sam's Club in Palm Desert and several times we did have problems in the tire department but it was resolved to our satisfaction only when we made a threat of reporting to the main Walmart Office in Arkansas. Otherwise, it is OK store. The staff is friendly. It is a more pleasant place to shop than at Costco. Less crowded. Costco does have better hot dogs than at Sam's. Sam's has unsweetened iced tea which is pretty much the only thing a diabetic person can drink besides water. Diet drinks are a no-no for diabetics. Meat I think is better at Sam's than at Costco. Sam's 10% ground beef is the best burger meat I had ever seen. Great for meat sauce too! Do not have to drain fat at all!

Water Resistant and Water Proof are two entirely different things ###

The customer service at Sams Club in Palm Desert is the worse. The only reason I have a membership there is I use my Citibank MasterCard and recieve my airline miles...COSTCO only allows American Express for crit cards and accept debit cards..perhaps COSTCO should start allowing other credit cards for payment, they might increase their membership of Sams Club members...and another point, Sams Club does not price match to Sams Club Web specials...a bad business practice.

I too am a Costco member and decided to give the La Quinta one a try as well as the Palm Desert one too. If you go in there is only one cashier go across the way to costco there is alway 5 or more open, and people lined up with stufff.
The only reason I got a Sams Club card was because they had Rockband 2 and Costco did not. The Guitar failed to work after one month, I went back and they told me I needed the Box! Do you Realize How Freaking Big that box is. I told her that I was not going to keep the box around, taking up room, on the off chance I might have to return it!
COSTCO ROCKS! I have retunred an xbox with no box or manuals and the just asked what was wrong, RROD and that was it took it back gave me back my money and I walked out with a new Xbox. I am Glad costco now has Rock band 2! and World Tour!

See, this is why I do not have a membership with Sam's Club. I wanted to go into one once, just to see whether it would be worth getting a membership. I was stopped outside and asked for my membership card. They told me I could not go inside unless I was a member. I said, "So I cannot even look inside and determine if I want a membership, until I pay $40 (at the time) for a membership?" The response was "yes". So I said, fine, I will go back to BJ's. At least they allow people to go in and determine if the cost of the membership is worth it.

Sams Club Rosedale MD
Waited in line for 45 minutes while cashier let another customer go out to parking lot to get something meanwhile we ask to be rung up and he said he couldn't because customer was half way rung up with his order.
Walk by sample tables 3 times, 3 different tables and the reps there did not asked us once to try the products they were promoting but, when some other customers of a different effnic came by the reps ask them to try the product. This was certainly not the first time we encounter this at Sams club.This was reported last time and it still nothing done.
I actually paid to be treated this way. No more after this I decided after today, I will not be renewing my membership.

poor custumer service in scarborough, me

We also felt disrespected at Sams Club while returning an item to Fayetteville, Ar store. We canceled our membership before we could use it. Un Happy Consumer

In response to the comment about the gas station employee: that employee can be fired if he is caught sleeping. Report it!

There is not one store, or club, that is perfect. I realize that this happened at the club you shop at, but this is not true everywhere. My Sams Club in San Marcos, Texas offers the best customer service. I can honestly say that the $100 a year I pay for my membership is well-spent and I would spend more if the price went up. There are great deals to be found, great customer service, and I feel respected as a member when I walk in. Sorry the club in your area is not as welcoming.

The customer service at Sam's Club in Tampa is second to none. They are extremely helpful in person and when you call!

I to also have a complant about a sams club in eastgate Ohio
about the gas station attendent who is asleep everytime i go to get gas. Everytime I go there an employee man named Bill is asleep in the little building at the gas station.
My gas can be bought elsewhere as well as there.
I think thats pretty good when I go to spend my money to get gas and the longhaired old fart is asleep.

sincerly mad costomer

all of theses comments just proved how racists this world really is... smh

fore HA

HAha! This is awsome!

Quit whining. Do your job and stop racebaiting and you'll likely have more success. I wouldn't hire a [censor] like you to clean my toilets. It has nothing to do whether you are black, white, pink, polka dotted, or striped. It has a lot to do with the fact you are so worried about what you are "entitled to have", you forgot to do your job and lose the crappy attitude. Have fun in fast food. It should better suit your talents.

It is hard to move up in Sam's Club because people that have the good jobs, stay in them for years!

Learn patience, go to a new company, whatever, just don't be ignorant and blame everything on racism!

Quit whining and start working!

Why? Because they promote people who do their jobs, regardless of what they look like? There are a lot of people within my store that have been there for years, and haven't moved up, simply because they don't show that they can handle a promotion. This person sounds just like that. You don't get handed a better job because of seniority. You get it when you earn it. Stop whining.

I want more comments to be posted against Sam's club.

If you would have been a smart black and used affirmitive action for college, you wouldn't have to be working for the racists. Obviously high school owned you, so what do you expect?

Shut up, ###.

I completely agree. I am at the two month mark waiting on my tv to be repaired. After they sent the same wrong part twice, I finally let them take my tv. I called today to check on it and the part is still on back order...Who knows when it will be fixed. I know one thing, I will never purchase another thing from Sam's club.

Uh...you might want to consider replacing it with an LCD flat screen instead. And forget that 42-incher. Anything less than 50 inches is like Chili without the hot sauce. Let this breakdown be your excuse. As far as electronics retailers are concerned, they don't recommend plasma tv's at all due to the high incidence of defective returns. Plasma tv owners are also told not to use their tv sets for video games such as the wildly popular Wii and Guitar Hero (they result in "burned in" images on the screen). On tv channels without HD (High Definition) signals, there is a portion of the screen that is blacked out (to compensate for a non-widescreen format) and it has been observed that plasma screens tend to develop an impression of the blacked out area over time. As for having to keep receipts, I don't get it. In this age where almost every major retailer maintains a customer database (they monitor customer traffic this way and also keep tabs on members' shopping habits, I think) you'd think the retailer would be able to take a peek and print out your last receipt (just give them your last name & phone number, no?) Oh by the way, if you have an extended warranty, use it. It works as long as you know what it covers: Parts and labor? Are you able to bring the unit back to the place of purchase? OR are you supposed to ship it to some authorized repair shop? Can they replace the unit with a similar one if the defective unit becomes unavailable or unrepairable? I'd like to know these things before I buy these warranties.

Oh my goodness. I apologize that you had to go through all of this. What you need to do is return the TV to the Sams Club and have them exchange it for you, or offer you another television. Hopefully, you have your receipt. If you do, they will give you what you paid for it, including your warranty and attach it to your new television for another two years! If you don't have it, they will give you what it rings up at that date. It's important to hold on to receipts! Go to the club and stop trying to wait for that repair!

Wait, Don't Be a ###- just noticed you are in Texas...that explains everything. Condolences.

"Don't Be a ###"- I understand your gripe with the OP, but your vitriol only show your own insecurity. Grow up.

I have to agree with Don'tBeAMoron, your stupidity is astounding.

I hate you, idontcare2, because you are a [censor]. Apart from the occasional typographical error, you possess real life stupidity. Please go die in a car fire. Take some of your libtard friends on a drive with you. Inhale deeply for fear the rescue crews are expedient. If the fire doesn't get you, I can only hope smoke inhalation does.

Sincerely,

Society.

By the way, assclown, society isn't my username. Look harder next time, brainiac.

wow society - you are a [censor] to expect people from another country to know things we grow up knowing. no wonder everyone hates americas.

Dear [censor],

First of all, Sam's Club does not look like Walmart whatsoever. You might notice that one looks like a warehouse and the other does not. I'll let your keen intellect figure out which is which. Secondly, a "club" is commonly associate with membership dues. You know that employee that asks you for a card upon entering the building? That should be a fairly clear cut indicator that you need a membership card to shop there. Please remain in Norway.

Sincerely,

Society.

Has anyone had the experience in the past of Sam's Club Cashier pushing early renewal
of membership dues? Then finding out later that SAM's moved your anniversary back effectively cheating you out of several weeks or even months of membership dues that you already paid!

Though most people realize that a club means you have to become a part of it, the door greeter should have directed you towards the membership desk. Also, there is something as a one-day pass, but you have to find those passes outside the club in promotional magazines, or newspapers. The upcharge on your purchase will be 10% since you do not have a membership, so it's best that you buy one. The $40 or $100 you spend on your membership each year is worth it, in my opinion.

Dear [censor],

You sure showed them! Walked out of that store with your head held high! Chances are they don't give a [censor] whether you shop there or not. Quit whining.

Sincerely,

Every customer service associate that has ever lived.

you are crazy for leaving your stuff on the belt!

You wasted two hours shopping and leaving your stuff.

DO you really think sam's club lost a ton of money by you walking out!

Doubtful.

Next time, get your groceries checked out, THEN cancel your membership and never come back!

[protected]

The customer service for Sam's Club (especially local Pensacola, FL) is really awful - every time you attempt anything such as a simple receipt request or tin# they make you feel like you are asking for an arm and a leg. Trying to reach anyone actually willing (underline willing) to help is worse than pulling teeth. They should all be sent to a customer service training program. The instore management attitudes really stink and the employees who work for them are following their examples. I would not recommend business with this company. Try to contact general customer service outside of the local store and you wind up at a dead-end for at least half an hour unless you call the number I have listed here! Finally after over half an hour you reach a phone number [protected] and speak to someone who may help if they actually forward the information on. I have been a customer in both the private and the business sectors and in both areas the customer service at the local level was truly abominable.

Your posted hours for the Pharmacy are from 9:00 AM etc. It is never open at 9:00 AM. They never get there until 9:05 or 9:10. I will soon have to find another Pharmacy. If they are that lax about being on time their work could also be sloppy. Thanks, Sam Malcuria

The store is on S. Arizona avenue in Chandler, AZ

Good for you! I've never found that to be the case at Sams Club, however it's happened to me at other stores. That is definitely poor customer service. A company should have their employees trained to assist in situations like these. Afterall, if it weren't for the customers, they wouldn't be in business.

all terms need to be read first and i think that if u dont have a active acct why would someone give u rewards if ur no longer with them to me makes sense not to give a reward. also i have sams credit cards and getting online is no problem for me the only thing is the username and password is case sensitive so make sure caps lock isnt on and i have to problme at all.

Read the terms, you ###. Tell me where I can find a "Cosco". Stupid idiot.

Wow cancelling membership because their website is slow? If people have such problems with the website...why not CALL THEM? Maybe there is an actual reason, rather than go in a huff about it. Also read the terms and conditions of the cards, chances are all of that stuff is listed in the top or near it.

Come on folks, we need to be SMARTER.

Member for thirty years but NO MORE...

For the last three months we've found Sam's site to be slow.

Can't even log-in today to cuss them out.

Slow website like their checkout and the exit line at the door.

NONE of my money will get tied up here.

Cancel me NOW.

See you at Costco...

All lenses manufactured now, come with a scratch-resistant coating and UV protection. It's not a separate item that you pay for, it's included in the purchase, at Sam's Club Optical. The only additional coating that you may have paid for is the Anti-Reflective coating. However, is mentioned above, it's called a "Scratch-Resistant" Coating, NOT A SCRATCH PROOF COATING. There is no such thing as a scratch proof coating or lens, and all lenses will scratch over time regardless of what type of coatings you have. The extent of the scratches depends on well you take care of you own lenses. Stop using a hankerchief or any type of Kleenex or paper towels, that are paper by-products. Only use cotton or micro-fiber clothes. Never use anything that has been washed or dried in fabric softner! Only clean lenses when they are wet, or have been rinsed!

I to have a pair of glasses I purchased at Sams Club that have either no scratch guard applied, or improperly done. I have followed all reccomendations, and have only used soft cotton and lens cleaner purchased at Sams or Wal mart. What can I do?

I work at Sears and things like that happen every once in awhile.