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Sam's Club Complaints - Bad Customer Service

Review all Sam's Club complaints

Sam's Club

Posted: 2009-03-03 by   Kaying Xiong
Bad Customer Service
Complaint Rating:  67 % with 3 votes
Company information:
Sam's Club
Wisconsin
United States

I went to Sam's Club and I wanted to see jewelry. I'm a asian-american and a Sam's Club member. The employee that showed me the jewelry had a stern face and her tone of voice was not really friendly. It seemed that she was racist. She didn't want to show two bangles that I want to look at. I mean I never experience anybody saying that to me at other department stores I don't see why I can't compare two bangles together. I feel that the lady employee thought I was going to steal it or dirty it because I was a asian! I was really disappointed at the customer service that this lady employee portray. I feel strongly that every employee has to treat customers equally no matter if its the color of skin or different nationalities!
Comments United States Employees
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 243 days ago by   Cora 0 Votes
On March 20th I visited the Sam's Club in Shreveport, LA. I am a business member so was allowed to enter the store before non-business members. There might have been a total of 20 customers in the store at the time. There were only three registers open at the time, which was not a problem because they were not backed up and delaying check-outs. The problem was that after waiting my turn to check out, there were only two customers in front of me, the clerk scanned all of my items but was out of register tap and did not have an extra roll. She strolled slowly over to get a new roll and back with the pace of a turtle. Once she got the tap installed she had to call for the floor manager to unlock her register. We waited for over five minutes and still no one came with the key. I had to go find the person with the key that was having a conversation with another employee. She told me she would be there in a little bit and made little effort to hide her irritation at being ask to come to the register. She said she was helping another member but I could see her from where I was standing and unless the other member was dress as a Sam's Club employee I'm not buying that. In short it took me over twenty-five minutes to get checked out. WHAT HAPPENED TO CUSTOMER SERVICE???
 73 days ago by   Robbieann 0 Votes
Sams Club Jewelry department policy:
As an assiocate of Sams, you can only show one Item at a time, its not that we don't trust our members. All to often when showing two peices or more at one time, jewelry can and does get put back wrong (ie 500.00 bracelet goes on a 200.00 bracelet ramp) and so on and so forth, then you have the distraction of another member wanting your attention, you turn around and BAM YOU HAVE A SWITCH. So policy states one item at a time, one member at a time . Don't take your eyes off the jewelry. you can be the best member in the world. but if we don't stick with policy we can lose our job. So get over playing the race game ! know our policy .OH! just a freindly reminder Sams Club Jewelry hours are now 11:00 to 7:00 pm until futher notice
thank you and have a good day
RAF
 135 days ago by   Loi 0 Votes
I agree with Xiong and Cora. I am truly disappointed in the services these days. I am also a business member. Yesterday, I planned to by cigarettes then ran into a Sam's Club employee I have not seen in awhile. Before, she used to be generous, but yesterday was a different story. There are two problems to my story. I have never done anything to hurt anybody intentionally so I have no idea where the rude nature came from and someone can tell me something kindly without yelling or talking very loud inches from my face. If you have a business you will understand what I am talking about, but there are these cigarette promotions that I have to pick up because my sales representative told me so. However, she asked if I wanted my promotions after I had order what I needed for the day. So, I asked her what promotions are they and am I allowed to take some for the moment because I did not have enough on me. She began on a rampage about how I am suppose to pick ALL of them up at once not pick and choose. I never said that I was picking and choosing. I have done business there for as long as I could remember and I have never had that problem. My plan was to get some now and come back later for the rest. I also attempted to explain to her that I had pick up two of the promotions two days ago and why do I have another one of the same thing, which I found out later that the other employee had not marked me down that I had picked it up. But, I am not made of money. And, I just thought that it would not hurt to ask a simple question. But, I felt as if she was the only one speaking and not listening to my side of the story. This seemed like the kind of conversation where I am totally right and you are wrong. Many people stared at me like I had just done something wrong. People do change their ways and manners in a blink of an eye. Honestly, I pray that she finds peace and not do the same thing to other customers. It is these little things in life that makes me question if human-beings will ever change for the better.
 41 days ago by   winston legtheigh 0 Votes
Enough with the racial bullshit

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