Complaint Rating:

Company information:
Sam's club
Wisconsin
United States

I purchased a 50" New Philips plasma TV from Samsclub.com on their auction. I received it & upon turning it on, immediately noticed it was defective. (There was a 2" wide border along the entire left border of the screen which was vertical, multicolored lines) I called Philips & gave them the Model # of the TV. They said that since the model number ended in a "B", it meant that the TV was refurbished & that there was no warranty for it. It clearly states on samsclub.com auction that they only auction off NEW items in their original packaging & also states that items have a warranty on the page, before you bid on them. Sam's Club said the TV needs to be returned within 30 days for a refund. They will not repair it or replace it for another. BEWARE of their auction, as they are selling refurbished electronics as New without a warranty!! I have filed a complaint with the FTC regarding this