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The Salvation Army USA
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The Salvation Army USA
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1.4 742 Reviews

The Salvation Army USA Complaints Summary

67 Resolved
674 Unresolved
Our verdict: If considering services from The Salvation Army USA with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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The Salvation Army USA reviews & complaints 742

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2:42 pm EDT

The Salvation Army USA assistance for the needy

I have called several months in a row for assistance with our electric bill. For three months straight I have been told they have no funds for electric, only gas, and they do not know when they will have funds available for it. I find it very odd that they can sell so many items in their store and get government subsidies but can not help families in need the way that families need them to. This is a recurring problem that they have been doing for years and something needs to be done about it. Someone needs to over see this kind of help because they are not helping needy families like they claim to be.

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4:52 pm EDT

The Salvation Army USA price adjusting

Today, for the third time, they inflated the price at the register. In all 3 instances, these were not stickered items, but items that are listed at specific prices: 1) The first incident, about 6 months ago, was about a cd. There is a price list posted by the media items. Cd's are posted at 2$. That is the only posting about cd prices. When I went to the register, I was informed that as it was a set of 2, it was actually $4.99. I pointed out that at $2 each, the price should be $4. I was informed that all sets were $4.99. There is no posted price about any cd sets at all. I did not purchase the item. 2) About 4 months ago, there was a sign posted in the book section stating that books were 50% off. I selected 3 books and took them to the register. At the register I was informed that there was no sale, that they had forgotten to remove the sign, and that I could not purchase the books for 50% off. I left the items. Now, at this point, I no longer had any interest in shopping at this store. My father still shopped there, and informed the manager, Monica, about these two incidents. She told him, that should it ever happen again, to inform either her, or one of her supervisors, as the posted prices were to be honored. Today, I went back, and so occured the third incident. 3) I wished to purchase a dvd that was part of a bluray set. There was a posted price list that stated dvds are $3 and no mention was made of any blurays or bluray sets. I was informed at the register that because it was with a bluray, it was actually $4.99. I stated that there was no posted price and that I wished to speak with the manager. The clerk left, returned, and stated that no, there was no posted price, but that there was supposed to be and that I had to pay $4.99. I did not purchase the item. As no supervisor or manager came back with her, I had to find the supervisor, Heather, who informed me that it was her fault, she had not posted the price, but that I had to pay $4.99 if I wanted the item. I did not purchase the item. Now, I realize that this is a thrift store, but I was shopping there because I have a budget and I have to live within it. Retail locations are prohibited from summarily changing the price at the register when the prices are posted, but apparently the staff at this store do not believe that this applies to them.

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12:19 pm EDT

The Salvation Army USA no show - scheduled donation pick up

I just moved and have a large donation of household goods & clothing. My initial scheduled donation pick up date was Friday, August 28, 2015, between 9-11am. I took time off from work to let them in and they never showed up. Their customer service team rescheduled it for Friday, September 18, 2015 from 9-11am. Again - I took time off of work and they never showed up again... Their customer service dept said it never actually got rescheduled - nothing was in the system... I asked to speak to their manager... He said she would call and NEVER did. I thought the Salvation Army was a good organization but with this poor customer service and mis-management, I don't see a long future for them...

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9:47 am EDT
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The Salvation Army USA being bullied

hi my name is tracy Doncaster and I was on a work placement in one of your charity shops in Eastleigh when I was asked to leave due to the fact another member of staff asked me to ask out another member of staff and the manager sue didn't like it she said I was picking on a downs syndrome member of staff I have been bared from the store I have lost all my benefits because the work placement was through the job centre and I am very upset and distressed and also I am being made homeless because of this the manager sue said I was stealing as well and I was swearing and not doing any work I feel like I am being picked on bullied victimised and used I would like this sorted out as this has made me ill I have been in hospital with an asthma attack

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7:34 pm EDT
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The Salvation Army USA customer sevice/pick up of furniture from my residence

I made an appointment to have two couches, loveseat, ottoman, and 70lb tv to be picked up at my residence. I did this online. I was told the truck would be here on that thursday. I never received a confirmation email nor a phone call with an estimated time of arrival. I called the company on thursday morning and i got an estimated arrival time between 1:30 - 4:30. I called back at 4:40 when the truck was not here. I was connected to dispatch who told me they were on their way to my residence and that the truck had four small pick ups and should be here within 1 hour to 90 minutes. They never showed. I was at work the next day and received a phone call from my son that salvation army truck was at my place and that they would not take the furniture because my son was only 15yo. I never got a call / email that they would be showing up the day after they were scheduled to show. I called the company the next day. The woman from salvation army said that the truck could not come until the next thursday. Thursday came (Again, no confirmation email / call) , so i called the company. Again, the truck will arrive between 2:00 - 5:00. The truck showed at 4:40 and immediately stated that their truck was too full to take my things. Why did i even need to list my items if it didn't matter! I am so upset. That is 3 - 4 days of my time wasted thanks to salvation army. I was trying to help out those in need and instead, this company wasted my time! Full disappointed! Never, never again!

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Roy W.
, US
May 06, 2016 9:42 am EDT

Similar bad experience in San Jose. Booked a month in advance. Listed all items..bedroom set, recliner, end tables, coffee table, tv, stand, microwave.etc... driver and helper finally show up. "We're not movers" and leave... dispatch called...they could care less... NEVER again!

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C
3:40 pm EDT

The Salvation Army USA discrimination-thieves

Everytime I or someone else go in and buy something there is always a problem with attitude discrimination, I spend alot of money there and I dont need someone to follow me around and also think that im stealing, now I noticed and an ex employee that they fired because she did not want to steal told me that the managers husband takes home all of the best ant top quality brands of anything worth taking, both the mother and the daughter do it, they constantly steal to sell it outside of the salvation army. The lady is called alma and I dont know her daughters name, but every customer knows that between her, her daughter and husband steal all the good brands. If you inspect the store and ask around you will see what im talking about

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10:23 am EDT
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The Salvation Army USA mis-representation and disrespectful act

I went into Salvation Army store when they had color coded discounts on.As I finished shopping and was in line to pay, the customer ahead of me brought it to my attention that a store clerk, Johanna had removed the Green color discount tags.Lo and behold, when it was my turn to pay, I politely asked her to honor the discount as that was why I came in to begin with.Johanna refused so I got the attention of her manager, Sean who simply reasoned with me.He advised Johanna to honor the discount.However, to my astonishment, when I held my money in hand, Johnna would not touch the money and simply ordered me to put money on the table.This was border line racism and really disrespectful.Nobody should be treated this way.

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2:54 pm EDT

The Salvation Army USA family and social services program

I have in the last couple of months been having financial problems, and it is affecting my ability to pay my bills. I am currently on public aid. My electric/gas provider gave me my local Salvation Army to contact regarding receiving help paying my bill.I contacted them and spoke with a gentleman by the name of bill. whom told me I didn't qualify because I have been out of work 5 months and their program states it has 4 months or less. I explained and pled my situation but to no prevail, he stated we can't help and hung up the phone. I called back to speak someone else regarding the matter and I just received his voicemail. I don't believe this situation was handled properly. There are my people out here such as myself trying very hard to regain selfsufficenicy and I believe not one should be treated that way. He seems to not represent the Salvation Army in a proper way. I have always had a different image of what the Salvation Army was and that was not it.

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2:08 pm EDT

The Salvation Army USA horrible customer service

Visited store on June 18, 2015. Asked a clerk for the price of an item I wanted to buy. The clerk said she would have to find out from the manager as she did not know. The manager was in the back storage part of the store. The clerk asked her for help, and the manager screamed out "Well, he'll just have to wait!" So I waited. I asked to speak with the manager, who's name turns out to be "Bridgette." I asked about the price she was setting for the used magazines that I wanted to buy. "Why do you want $1.00 for magazines when almost all books are less than $1.00, and today is half price on books. Is there anything you can do about the price." Her answer, literally, was "No." So I nevertheless bought all the magazines -- 36 of them -- and asked her if she could get me a box or something to carry them to the front of the store. Here again she was rude and completely uninterested and unhelpful -- even though I was spending $40.00. She said she didn't think there was anything (didn't even bother looking). The magazines were large and heavy. Finally, another young clerk gave me a tub for the magazines.

This is a completely unprofessionally run place, with a very uncomfortable atmosphere. There are people there who seem to just be friends of the employees, just hanging out. They don't actually seem to be employees. They wear no identifying clothing or tags. Bridgette gave no indication of actually being a manager. The store has a very unwelcoming atmosphere, the "employees" seem to treat customers as intrusions, interruptions.

I go to Salvation Army stores everywhere. This is maybe the worst store I've ever been in. Extremely unpleasant atmosphere. The treatment by Bridgette made the entire experience very uncomfortable and even sad, and gave me a very unpleasant impression of the store.

I won't be going back.

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9:12 pm EDT

The Salvation Army USA cashier

I went into the store about 3 weeks ago, and was looking at some of the antiques. Their was a worker setting up items up on a shelf. They caught my attention so I wanted to buy some items. When it was time to pay I put all of my items on the counter, I had chose out 3 porcelain figures and each one of them were priced at $5 I had also chose a pair of pants for $3.99. When she saw the items she scratched the price off In front of me and told me that the porcelain figures were not $5 but $15 if I wanted them. She also changed the price of the pants and told me that she couldn't give me the pants because they were expensive brand. I did not understand why they were out on sale if they were not on sale or why she would have a certain price on an item and then change it in front of my face. I believe this is not right, and I decided to not end up buying anything. I would like for you to take this in custom, because this may be a discrimination knowing that she was a different race than I am.

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6:10 pm EDT

The Salvation Army USA worker was yelling at my children

Salvation army employee was yelling at my children because they were playing with there trains on the floor next to me while I looked at something. The employee said "This is not a playground". I'm sorry but she had no right saying anything to my children when alls they were doing was playing. They are 4 and 5 years old. I thought this was a family store.

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telling it as it is
, BR
Jun 10, 2015 2:03 am EDT

If you did your job as a parent and did not allow your children to play with something you don't intend to buy this would not be an issue. Next time do your job and discipline your children.

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10:28 am EDT
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The Salvation Army USA rude and hateful

I was in El Dorado Arkansas looking for the water department. I seen a nice couple walking and stopped them and asked them if they could give me directions to the water company. They stated that they were from out of town and go into the Salvation Army and asked them. They said they would be able to tell me anything that I needed to know. We was parked right there in front of the building so I went in to ask. When I walked in there was an open window and 2 ladies sitting behind it. I could see that they were writing and I didn't want to interrupt them, so I waited for them to acknowledge me. The 1 lady looked up at me and said "You need to sign in" and looked back down at what she was writing. I said "Excuse me, I just have a question." She said without even looking at me" You are in this building if you want any questions answered you have to sign in" I told her that I just wanted directions and it didn't have anything to do with that building or what was going on in that building. She was so rude! If that is the way that the Salvation Army handles situations and people in distress I feel sorry for them even more. She needs to take customer service classes and learn how to deal with people. If that is the way they deal with people, I would never help them with anything nor would I want my name associated with them.

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6:46 pm EDT
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The Salvation Army USA broken item

I always shop at this salvation army, never had a problem until today. Bought a receiver for an entertainment system for around 50 dollars. Item said "tested" as if it worked.. Bought it seeing it would work.. Got home, hooked it up and it's not powering on. I called the Salvation Army I purchased it from and spoke to a very rude manager.. Told me the item is sold as is and they can't do anything about it. I wouldn't have wasted 50 dollars on something that doesn't work. As the manager could tell I was very upset he said "item sold as is, I don't care". I will gladly take my business elsewhere and ensure people I associate with know not to go here..

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9:44 pm EDT

The Salvation Army USA facility staff

I need to file a complaint against the Salvation army Crossroads shelter in Denver Colorado. They have announced as today only the very limited very exclusive paying bed clients can take a shower. That leaves about 400+ ppl without proper hygiene for tomorrows work day. Not to mention how unsanitary this is. Everyone is worried about getting the many skin infections from dirty ppl sleeping on dirty mats. Not to mention the ppl like myself who have a job and need to be clean to keep it. I am doing everything in my power to get this over turned and I believe that you will do everything in your power to get this over turned. Thank you so much for you time. Bless you and have a blessed day.

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3:13 pm EDT
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The Salvation Army USA - staples holding the tags on clothing

I went into The Salvation Army on May 26, 2015 to purchase some clothing. I found several items that i liked. I went into the fitting room to try on a couple pair of capris and the tag that is STAPLED on the waist band of the pants was not pushed down, it was sticking straight out. I did not realize this and when I was trying the pants on, the staple cut...

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12:10 pm EDT

The Salvation Army USA discrimination emanuel

On Feburary 28, 2014 I discovered that my personal bed was defiled in my home i.e. someone committed a hate crime against me by putting smearing my bed. I have reported this to the police and the RCMP as I believe the individuals did because I was raped.

I feel very unsafe especially because it is community knowlegde that when I visited my doctor I declared in 2012 that I thought I was a Virgin. I did not know that I was assulted.

I have asked the housing worker for speedy relocation. Yvette Caines.

Emanuel has committed gender discrimination on July 28, 2014 when he asked me about dragging. Since that time I have made multiple reports about other housing workers assigning defiled sheets to my bed via the online system in 2014.

I experienced racial and gender discrimination from Emanuel a Salvation Army worker on April 26, 2015.
Emanuel indicated I was too slow. He wrote down bed busy (opposite of dragging).

Now when I look at it Emanuel knew about the hate crime and showed additional. I submitted a complaint against the Director of IT of Canada Revenue Agency about gender crimes and the dates of interest was 26-29. It is because they were my cycle days.

In addition I have asked for Styrofoam cups because I am afraid of Sexually Transmitted Diseases and they have refused. The cups were offered temporarily but the employees reverted to insisting that the residents use tea cups even to drink juice.

I felt it was a show of Army power i.e. You are in the Army know and you are a Social milieu your health does not matter.
The environment is one in which there is no care in what is done or how it has an impact.
There is no internet services to even do a simple thing such as send an email. There needs to be phone services so that in a crisis family or loved ones can be contacted for emoitional support. There needs to be training (empathy and making decision why do they do the things they do? And there is no one rule for every situation).

I have mad many complaints work with the police.

Cheers
Tanya

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9:17 am EDT
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The Salvation Army USA - harassment/discrimination

I have been being harassed and bullied by the director of the local Salvation Army her name is Kathy, she refused to give her last name at the time of the incident, as I sat in her office to discuss my current situation she became snide and vicious with no apparent reasoning behind her attitude and began laughing in my face before we had even began a...

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5:25 pm EDT

The Salvation Army USA extremely rude & lousy customer service

This Kroc Center has the worst customer service and unprofessional staff that I have ever known! Even the administrators are lazy, constantly mistreat or rip off customers, and allow employees to be rude to clients. Don't waste your money joining this facility!

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7:42 pm EDT
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The Salvation Army USA refused to take donated item

I have never donated to this organization before. This would've been my first time. I scheduled a pick-up date. Due to the fact I received a call on 3/25/15 stating they only take televisions that are flat screens I cancelled by pick-up date. I have never heard of a donation organization that specifies they only take "FLAT SCREEN TV'S". This is the whole purpose of donating because not everyone has a TV. When did an donated organization become so picky. Homeless picky need all items and so do veteran.

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8:57 am EDT

The Salvation Army USA customer abuse

I witnessed, a black boy getting beat up by an employee at The Kroc Center.. Recommend parents keep their children away from there!The Kroc Center, has been in the news recently for several lawsuits filed against them for Racism, and the mistreatment of African-American kids!

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The Salvation Army USA In-depth Review

Overview:

The Salvation Army USA, found at salvationarmyusa.org, is a renowned organization with a clear mission and purpose. They have a rich history and a wide geographic reach, making a significant impact on the communities they serve.

Programs and Services:

The Salvation Army USA offers a diverse range of programs and services to address various needs. They provide emergency assistance, housing and homelessness services, substance abuse rehabilitation, youth programs, disaster relief, employment services, and veterans services.

Impact and Outreach:

The Salvation Army USA serves a large number of individuals annually, positively impacting their lives. They have numerous success stories and testimonials from those who have benefited from their programs. The organization also collaborates with various partners to enhance their outreach efforts.

Financial Transparency:

The funding sources of The Salvation Army USA are transparent, ensuring that donors know where their contributions go. The organization allocates funds efficiently, with a focus on minimizing administrative expenses and maximizing fundraising efficiency.

Volunteer and Donor Engagement:

The Salvation Army USA provides ample volunteer opportunities for individuals to contribute their time and skills. They also have donor programs and initiatives to encourage financial support. The organization values and recognizes the efforts of volunteers and donors.

Community Engagement:

The Salvation Army USA actively engages with the community through local events and initiatives. They form partnerships with local businesses and organizations to strengthen their impact. Additionally, the organization advocates for important causes and participates in policy efforts.

Sustainability and Environmental Initiatives:

The Salvation Army USA is committed to green practices and policies. They prioritize recycling and waste reduction efforts, as well as energy efficiency measures, to minimize their environmental footprint.

Accessibility and Inclusivity:

The Salvation Army USA ensures that their services are accessible to individuals with disabilities. They also prioritize language access and cultural sensitivity to cater to diverse communities.

Online Presence and Technology:

The organization's website offers a user-friendly experience, providing information and resources efficiently. They also have mobile apps and online tools to enhance accessibility. The Salvation Army USA actively engages with their audience through social media platforms.

Customer Support and Satisfaction:

The Salvation Army USA provides reliable contact information and is readily available to address inquiries. They strive for prompt response times and effective resolution of issues. The organization values feedback and handles complaints with care.

Ethical Practices:

The Salvation Army USA upholds a strong code of conduct and ethics policies. They are committed to anti-discrimination and equal opportunity practices. The organization prioritizes privacy and implements robust data protection measures.

Awards and Recognition:

The Salvation Army USA has received national and international accolades for their exceptional work. They hold certifications and accreditations that validate their commitment to excellence.

Areas for Improvement:

While The Salvation Army USA is a commendable organization, there are always areas for improvement. Identifying weaknesses or challenges and providing suggestions for enhancement can further strengthen their impact and effectiveness.

Conclusion:

The Salvation Army USA is a highly reputable organization that positively impacts communities through their wide range of programs and services. With their transparent financial practices, strong volunteer and donor engagement, and commitment to sustainability and inclusivity, they are a recommended choice for those looking to make a difference.

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Contact The Salvation Army USA customer service

Phone number

+1 (800) 725-2769

Website

salvationarmyusa.org

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