Sally Beauty Supply review: customer service 59

You're ###ed. You should know that all Sally Beauty employees are not even supposed to formulate color for customers at all, and you're lucky they bothered to help give any advice at all. And if you're willing to ask and follow color advice from people who are getting paid minimum wage or slightly higher then you deserve it. Quit throwing a fit and next time do some research before you decide to to dye your own hair, because clearly taking advice from other non-professionals isn't the way to go. And I pitty the clerk that had to deal with you, i wouldve said whatever needed to be said to get you out of my store too.

Sally's use to be one of my favorite places but entering a store in irondale, alabama has changed my mind, my husband and i had lunch on that side of town so while he was in one store i told him i would go into sally's to kill time, what a big mistake the females in the store was loud and unprofessional, they were talking about what kind of quick weave they were getting and where they were going that night, let me remind you one was in the front of the store and the other was in the back and they both were employees and i'm sure one was a manager, my biggest problem with people in general is not being professional, i don't make a lot of money but i try to remain professional because you don't know who you will run into and may offer you a better job! Sally's stores really need a makeover with the staff, all of your loyal customers may start looking into the chinese stores and they don't know anything about our products but they will give great customer service because the only thing the see is green!~

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Sally's in Summerville South Carolina:
The worst! There were 2 girls in the store working. They could not find my discount card and refused after calling the manager. One girl was completely rude, the other ran out of the store screaming and crying over me disputing the prices on the shelf. One manger and the screaming girl reappeared after I threatened to call the police when I could not find my credit card.

The manager had no words of apology. Other customers were in the store watching, in fact one customer at the beginning of the fiasco reprimanded the rude girl and told her she would speak to the manager herself. It seemed she was a beauty professional herself. Girl #2 began to scream after another customer stepped in and agreed with what I was trying to point out about the pricing.

I have been told that the prices are actually excessive. I will go to Ulta from now on even though it is 25 miles away. My husband was present and said that he has never seen people hate their job so much.

Sally needs to know who keeps them in business. Was this worth the $3 savings to them? They probably don't care.

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I used to be a manager for one of the sally stores in PA I was over worked understaffed and grossly underpaid. I worked sometimes 14 hr day for basically below minimum wage and was told i was lucky to get that. My opinion Sally Beauty Supply is a horrible company to work for and but products in that you can get else where for less or the same price and not have to contribute to substandard work practices by a Company that does not care for it's employee's or it's customers.

btw I resigned and got a better job in the industry that pays me what I'm actually worth and treats me like a human being not a slave!

My complaint is at the Sally's store in Salisbury, North Carolina. I have been trying to purchase clipper blades with three holes for a whal clipper. They did not have them so they told me to wait until there truck came in.There truck came in on Monday 23, 2009.I called sally's on Tuesday 24, 2009 they told me that the blades came in. When I went up there they did not have them out said they still had not went through the rest of the boxes. So the associate working there told me that a two hole would work for that clipper and if it doesn't to bring it back and they can exchange it or she will give me a refund back. I took the blade home to see if it would fit but it did not. So I took the blades back to the store on Sat. 28, 2009. The manager was very rude to me. I tryed to explain what happen but she did not care. Another associate had to explain it to her. I asked her if they had went through the rest of the boxes yet and she very rudely told me no. I don't think that is a way to run a business. To me i think they should have already went through the boxes by now.

OMG...I thought I was the only one...But the Sally store workers that were rude to me is in Carson, CA. I can't believe Sally Beauty Supply hires workers who are untrained and very rude.

The people in charge of the Sally franchise or whatever it is should really look into that...It's not ONE or even a couple of Sally stores that hire rude workers, but it's quite a lot to raise eyebrows. Not only that...The workers for the Sally store here in Carson makes that Sally store loose a lot of business...I came at 7:30pm and there was a couple of us there walking towards the store and the 2 workers there were already counting the money! And closed down the store! It was the day before Valentines...I had a good look at those workers, one was a guy and the other a girl...I think they were closing early for valentines day...I can tell you this, no matter HOW MUCH time they put into trying to look good for Valentines Day, I don't think any sort of hair chemicals or make up can help alleviate their unattractiveness, therefore there was definitely no need to close down early.

Dear powers at be at Sally Beauty Supply,

If you want to make as much money as possible, especially in this economy where retailers are the ones hurting, hire people that actually care about closing at the proper time of closing, maybe you'll actually make some money from those people who are willing to buy things from your store after 7:30pm, which is when people usually get out at work...Those stupid teenagers need to get fired...Why must you keep hiring ugly people with too much color hairdos...At least hire ones that look nice in the crazy hair colors...The ones you hire here in Carson are dirty looking and the dyes they put in their hair is unsightly! It makes me NOT WANT to use the products at Sallys...

I used to work for Sally's in lansing Michigan, the Edgewood store over by target, working there was THE worst work experience of my life! The manager literally sat in the back room ALL day on her fat butt ordering people around like dogs, we'd be running around pricing, running the register and helping multiple customers, often to which I did solo! Apparently texting was more important to her than her employees or customers, I'm not kidding this place was a nightmare, she and the assistant manager whom openly talked of drugs were so unprofessional, I over heard them talking about how odd my breasts looked, after a reduction, one of them would pinch my butt as well as another co-workers, gina THE manager would openly talk about sex that she was having w/ multiple men and get really graphic w/it how many orgasams she had etc, children, elderly people, and other customers would hear this! It was just unbelievable! The manager would also bring her two lil girls in the store and let them run around like the animals they are, often coming up to me while on register begging me to let them hand the customers money, bag items etc, all while she sat in back texting this guy and that guy! Sally's doesn't care about customers at ALL, I ended up getting written up for what they called too many returns, is that MY fault? NO! Many of the items returned were flat irons w/ burnt cords, etc, bottom line if a person HAS their receipt and the product at least 80% of it then I HAD to refund them! Also the managers would take whatever they wanted that had been returned, used, unused it didn't matter to them, I also worked on the 4th of july, NO holiday pay! I worked there for @ 6 months and in that time they had gone through 5 employees NOT including me! It was also located in a high theft area and they told us to watch EVERY black person, or teenager that came in the store, many times naturally they would become offended and start an argument w/ a manager whom btw was only there mon-fri 9-5 after that I was left to fend for myself, I'm not joking this job led me to drink about every night I got out! It was just a horrible experience and please if you go in there watch out, they will accuse you or follow you if you are black or a teenager, if not they will chat VERY loudly about very inappropriate things, or just plain ignore you at best! Also wow the people that would come in after getting poor advice, I was honest I would tell them that I wasn't a stylist but that I am a mancurist and that I would do my best to help them, but that the were taking a chance, oddly enough I NEVER had one single complaint or mishap! Anyways please beware of Sally's this store in particular! Please don't hesitate to speak out, no one should be exposed to such unprofessional behavior! oh yes one more thing ALL sales are final no matter what on hair, and blades, defective, used etc. NO matter what they will NOT even exchange...

I used to work at a Sallys, they had to business treating you that way either. The employees they employ get close to minimun wage, long hours and mostly no breaks, burnout is rampant! They pay employees substandard wages below the poverty line and they get what they pay for! Trying elsewhere is a good idea, Ulta, Beauty Brands, Walgreens etc.
Good luck.

You poor thing! I used to work there. I am happy to say I no longer work there too! I was the LAST licensed hairstylist there. Now, they have NO licensed employees most of the time. It used not to be that way... but they have lowered thier standards for hiring. They will hire anyone! !
They do not do backround checks or drug tests etc for new applicants either, they can't afford it! Do you know why?>>>I will tell you. They don't care how they treat thier employees, so there is a LOT of TURNOVER which you problably already are aware of there if your were regular customer.

The Turnover is so great it would bankrupt$$$ them to keep on keeping on spending all that extra money for backround checks and alike for new applicants. Also many of thier store managers are not even fully licensed Hair Stylists too, some only get as far as beauty school and no further.

So BEWARE out there. If I were you all, and wanted to do a major chemical service on my hair, but wanted to save money..As a licensed professional and EX-employee I would strongly recomend compromising and getting your chemical services for your hair done at a local Beauty School. :) instead. It's cheaper than a Salon and safer than Sallys on your own. Another thing, they have a customer guarantee and are supposed to refund all your money in a case like yours. Maybe you can take your reciepts etc to your local Better Business Buearu or Dept of consumer affairs or small claims court and above all warn your friends. Good luck.

I agree with the complaints I read here about rude and impolite Sally's customer service employees. I purchased a replacement blade for my hair clippers, and two days later, attempted to return it (unopened with original reciept). The younger employee was about to return my money when a 'manager' appeared saying, 'oh no, sales are final on those.' I explained they were unopened and my desire to return them, and she went on to tell me stories of how others had returned used items, essentially accusing me of using the blades! She called some corporate office, and said she could not take them back. Only after I expressed interest in buying a new set of clippers, she changed her mind and gave me credit for the blades (although a few minutes ago she pretty much said I may have used them). I felt like I was forced into buying the clippers from them just to get my money credited back. Never again. They lost another customer

the service was terrible and offensive. i ask the cashier whats the
difference between two expensive clippers. she didn't know. instead she told me they were the same. even though they had two different titles. i then said one of the brands didn't work for me and i needed to buy another. she then told me i didn't know what i was doing. i told her i been cutting my own hair for 20 years, and this type didn't cut my mustache good. again she told me, "you must not know what your doing". I said why she would say that, and she said do you really have to act like that. i was so offended, i will never ever shop there again. i bought my clippers
elsewhere at a higher price, because customers should not be insulted because the cashier is having a bad day. i was shopping at SALLEYS on Mission blvd. in Hayward CA. at 11:00 o'clock p.m.
Hayward California

I've been the the Sally store in Takoma Park, MD several, and will NOT go there again. In fact, I will drive 100 miles ELSEWHERE to avoid the rude latino girls who work there.
Can you imagine going to a store in a little hick town in Maryland, only to be ignored because the Sally employees are only helping spanish speaking customers?!
Rude, condescending! They can go back to the Dominican Republic for all I care.

disirtimanger is very rude he needs to treat customers and coworkers better

April Lively, please explain what an "African American " type of product is exactly? If I'm not mistaken, any woman or man can use whatever hair products they choose to. However if a product is "GEARED TOWARDS AFRICAN AMERICANS", then that is a totally different thing. I've been around hair all my life and yes I would find it insulting for someone to keep pointing out race as if it were necessary. It is not. The poster, Ms. Burton stated that the clerk said, "For African American People" which is rude! She said nothing about hair types. She is basically uncomfortable with rude behavior that chooses to single out a person just because they are of a certain ethnicity.

Hiow does this woman know what all "African American People" in the USA use? Do they all use a certain product? Is there some new segregation law in hair product sales I should know about?

just had a similar experience at Sally Beauty Supply and will be filing a complaint later today. Their cashiers seem to be very arrogant, unapolagetic when they are the ones who make mistakes, and have a difficult time correcting their errors.

I just had a similar experience at Sally Beauty Supply and will be filing a complaint later today. Their cashiers seem to be very arrogant, unapolagetic when they are the ones who make mistakes, and have a difficult time correcting their errors.

That is why they have hairstylist to preform color. You should have done it the right way in the beginning and let a professional do it for you.

What else are you supposed to say when refering to African american types of products? I work at a Sally store and I try not to use any offensive words and i am not racist but in that situation what would be appropriate with out offending someone that way because i dont find it offensive.

I JUST CAME BACK FROM A SALLY STORE AND I HAD A HORRIBLE EXPERIENCE. THE LADY WAS RACIST AND KEPT USING THE TERM FOR "AFRICAN AMERICAN PEOPLE" IT WAS RUDE AND INSULTING. TO TOP IT OFF THE ASSOCIATE KEPT IGNORING ME TO TALK TO OTHER PEOPLE THAT SEEMED TO BE HER FRIENDS...