Sally Beauty Supply
reviews and complaints

I like to start off by saying; we are frequent shoppers of Sally Beauty Supply for years. However, I am thoroughly underwhelmed with the customer service we received tonight at your Exton location Store #00500. Upon entering the store, there was no one present. We stood in the front for quite some time. We could hear people laughing however did not see anyone. While shopping through the isles, we were never approached or greeted. It took time to find what we needed being as though we don't shop at this location often. Someone else came in the store because we heard the bell that goes off letting you know someone has entered and she as well was not acknowledged. Finally we found what we needed and headed to the front of the store. The two associates were closer to the register but still proceeded with their personal conversation. At this time we were at the register and they continue to have their conversation. We said, "Sorry for interrupting your conversation but we would like to get rung up". The associate (Tiffany) with orangey blonde straight extensions rolled her eyes and proceeded to ring up and yet still has not greeted us or asked if we found what we needed. The other associate was just lounging on the side of the counter giggling. At that moment I asked Tiffany if a manager was present and her response was "Huh" then I repeated myself and she just said "No" then I asked her managers name, her response once again was "Huh'' then after repeating myself once again, she just said "Melissa". I asked for her number and she said she didn't have it, which I found hard to believe so I said, "You have no number for your manager?" then she said, "Oh... it's in the back". I asked her if she could get it and she asked the other associate are they allowed to give it out. After that interaction it finalized why I needed to contact you about the poor display of customer service. I myself and who was with me are both Store Managers and we know how important customer service is in this industry. As you know poor customer service can ruin valuable business and a company’s reputation.

Those associates really need to be retrained on: greeting guest, discovering needs by asking open ended questions, offering solutions, recommending systems, telling what’s new, offering specials or promotions that are going on in your store, close the sale, offer store card or ask if already have one, Finally give a sincere thank you and invite client back. Most importantly the guest needs to feel welcomed and leave with a great experience.

I will be in touch with the store manager to follow up with this underwhelming experience. I sincerely hope some type of displinary action will be given to both associates. I believe if it happened to us, then how many more customers will be displeased as well the amount of money you are losing. I definitely would recommend watching the tape of their shifts and create an action plan. I truly hope this is a wake-up call for store #00500 because we will not be returning.

These people literally didn't care that I was burned due to their direct incompetence and refused to even let me wash my burned hand. I had to run to another store for help, file a police report, and see a doctor for treatment. I was injured because of their employee and received nothing but an arrogant attitude. They lied and lied. This isn't over. I've found there are businesses that appreciate their customers and those that don't. Word of mouth goes a long way in the retail industry. If you want my advice, stay away from sally's. I'm out time and money... Never again!

Service is terrible! The women who works is mean to customer and always has an attitude problem. The should fine nice and humble worker that make costumers feel welcome.

I used to shop at Sally's all the time. Even when we didn't have a store in my city I'd order online. We got a store in Medicine Hat. The sales associate knew nothing about hair. I tried to dye my blonde hair brown, and the girl sold me hair color with no developer. So what ended up happening was, it blew my cuticles wide open and thus wrecking my hair and my brand new 20 inch extension. My hair started breaking off halfway down the strand, and some even falling out at the roots. I had to cut off the majority of my hair and buy a partial wig. I contacted their customer service and all they said basically was that they were going to contact their manager. I sent my sister into the store about a month later to talk to the same woman, and the sales associate suggested the same product. I contacted the Sally's contact centre again, and they told me the same thing but this time offered me 20% off.  This whole experience  cost me around $525.. I'm sorry but 20% off isn't going to help my hair grow back, or get the money I've spent back. I used to buy lots of products from Sally's.. Needless to say, I don't anymore. The sales associate actually turned out to be the manager of the Sally's beauty supply store in medicine hat Alberta Canada. I'm not sure how to spell her name but her name Lorraine Rabbie. She needs to educate herself before she ruins more people's hair.

I went to Sally's and purchased this product above named. I requested fr an exchange item due to finding out from my landlord that within the shopping center we are located, there is an exclusive renters contract with one of the neighboring tenants who are a nail salon, that we are not allowed to perform nail services, per their contract with the landlord. I took the unopened package back to Sally's requesting an exchange of product, I was told an exchange could not take place unless I have my credit card which I purchased with. I had an issue with a theft of company checks that were stolen, the account the credit card was used, is now closed and there are no longer records available for my closed business account. I wasn't requesting a refund, I was requesting an exchange, but I was denied.

I am a loyal Sallys customer for at least
15 yrs. I have shopped all over WA State
At a variety of Sallys. I have noticed there
product is getting made with less quality lately
I don't know if they are trying to save money
and not putting ingredients in or there lab people
are just getting lazy and not learning and
Keeping up with the times. My mom is a professional
And has been for 20 years, it took me a while
to convince her and other pros to shop at Sallys
You have come so far to get a bad name now.
Maybe less brand names; Beyond the Zone, ion, tresemme.
Concentrate on quality not quantity.
I wanted to add one more thing hopefully
Sallys lab is not making that generic (blk&wht)
because it does nothing but put build up
On your hair all the same feel to your hair
no matter which generic product and they
Make styling tools now that don't work either

I walked in s
Sally's approached a girl who happened to be at register talking with another employee.
I said could you help me find a product that I can go platinum ?
she picked out an ash blonde. then told me to get a frosting kit? she said get the cap pull it through.
I wondered if she misunderstood me ?I said to color roots again this is ash color she said yes use it.
I end up having my hair turn grey, green, blonde dark, and it was terrible experience I wanted to color roots not go back darker.
So salon I went to in told me they messed up my hair to do a correct coloring and she used it to bring it out.
They charged me 160.00 to bring it out where Sally employee would told me in first place I would never had to go through this problem. Grant you I like Sally's I just had wrong store with wrong type people lower class..
Tonight I asked for manager told her my problem?
She threw me out her store she couldn't explain to me why hair turned Grey.Green, she said I don't know what happened please leave.
Yes I was angry and I said how you get a job as a manager you know nothing about hair..
She was rude and it's been known several people have been complaining about that one store.
How can you work their and know nothing about hair?

I am a DOG groomer for shelters. I have a fantastic set of Wahl Clippers. I sent my husband into this store to buy replacement blades. He called me as soon as he got there I let them know I need blades for this specific model. YOU would thinkg Sales associates working these stores would know how to sale you the right item considering the only way of getting the blades is from the sales associate at the counter. Since they refuse to give customer satisfaction on items that sales reps should have knowledge of the consumer pays the price. When my husband returned with the bag yes I had bag balm on my hands yes it got on the OUTSIDE of the package and well anyone that has delt with DOGs knows DOG hair gets on everything. so ok yes I admit The ink on the back of the package was smeared and ok so maybe a DOG hair or 2 was on my hand but the package wasn't opened even after me calling them after pulling the package out of the bag and telling the associate that this is the incorrect one she sold us I was told well they are the same size and they changed them a bit. Well I could tell by looking thru the clear package without opening it that I have 3 screw holes that need to bolt the blade on not 2. So since I had to wait 2 days for a manager to call who insisted she would lose her JOB if anyone found out but since the package wasn't opened she would do exchange for the right ones. So sent my husband in to exchange them and due to me wiping the oil off the outside of package causing the smear on the upc code she refused to exchange. So I called the corporate office who then called the store to have the store manager LIE to them saying I was trying to get CASH back on blades that had been used and was covered in hair. I questioned them how that could be when the package was never opened there was no way hair got inside and it was impossible for me to even use them since I don't have a set of clippers that even takes that blade. I was then told by the corporate office that one can use blades without a set of clippers. I said yes of course I should of tried that maybe i can comb the blades thru the DOGs hair and cause them to vibrate opposed to each other to get the JOB done thanks for your help. Since this incident and talking to a hairdresser that has her own shop in the zone to find out she won't even give this store any business since they refuse to ever exchange items that don't even work even items bought 2 hours prior to returning to the store. Maybe the store remembers the blowdryer that cost well over $100.00 that shorted out and nearly burnt her hand. Sally stores sell supplies and I know they can't control if they get a faulty item but they should return it and send it back to this company itself but seems it doesn't matter if it's an item that has malfunctioned or a sales rep that is incompetent but my take on it is I know the economy is in a crisis even chain stores have had their share of problems but you shouldn't rip off your customers especially when you need customers that are satisfied to keep your business going. Overall I believe the sales rep sold the incorrect item on purpose this set of blades cost more then the set I needed and they need sales and afterall the sale is final even on unopened packages doesn't matter if they have hired incompetent workers that have NO knowledge of blades you would reckon the workers would at least know how to read the paper to match the blades for your model. I will not shop here ever for a second time for anything and well I know a hairdresser that suggests the same.

This is the truth so help me god. I was a manager at Sallys and it didnt take long to understand how poorly managed this company is. The top concern of this company is how cheap can we hire for the most work. Managers are expected to work 45-80 hours a week depending on staffing issues. And there are always staffing issues. None of the managers dare to speak up while employed for fear of losing there jobs. But many have the same complaint. They are over worked and severely underpaid. It would not be uncommon for a manager to work months at a time with no days off. Vacation is earned but rarely taken because you cant get help to cover your store when your gone. So you end up either using your vacation a few hours at a time or lose them. Your Dm and Tm are the most unhelpful people you would ever know. There job is to leave nasty voice mails about how you or someone else isnt pulling there numbers. Rumors run rampent through districts fueled by the DM. You are harrassed and threatened at nearly every visit. I personally had to call Human resources just to get her off my case. I ran excellent numbers best in my district yet they will pull a complaint from somewhere to make sure you are left feeling like crap. No hand holding as they call it is permitted. No compliments, no recognition. The only words of encouragement are...ITS YOUR JOB!
I left this company and I also left good managers behind. These poor ladies are legally slaves to this company with no way out. If anyone has a heart investigate this company and interview these managers anonymously for they fear retaliation from the company. I know I didnt have a voice till after I left. My prayer to anyone out there with the ability to make a differance is: PLEASE HELP THOSE THAT CANT HELP THEMSELVES! I pray this company falls for the horrible treatment that is covered over and hidden behind loop holes and lawyers.

Working for Sally Beauty Supply is absolutely ridiculous! The manager at Simpsonville, South Carolina Sally's is a complete joke! She is such a two faced manager to her employee's and even her district manager! Although Bonnie knows nothing about how she talks about her.. Even Mandy at woodruff road has no idea how much she gets talked about. I can warn you now, if you try to work there you wont like it, nor will you like the customer service from the manager, shes a complete ______. Yeah. They will short you in hours, screw you out of your vacation time, sick time, etc.. Also, if you get sick, you cant call out even with a doctor's note it's not "acceptable"... TRUST ME, SIMPSONVILLE SALLY BEAUTY SUPPLY is a JOKE to shop at and even WORK at! Good luck people!

The managers are rude, and if you expect any help, well don't. I asked for assistance as I explained to the Manager because I had just come from the Vet and had a dog in the car. I was the first one to the cash register, she would not sell me the perm I had picked out because it was professional, I had to go pick out another. Instead of helping me she took another customer ahead of me, and it took her 10 minutes to check this girl out. I don't care how cheap their stuff is, they do not know how to treat a customer.

Rose williams is a horrible women she treated me like garbage everytime I come into sallys she is either treating her employees like dirt or the customers I hear her makin gfun of the customers while they are in the store and when they leave! That is not the way a store manager should act I am a professional hair stylist for back street salon. And I just cant believe you guys have someone like this running your store

Right prior to mother's day, I stop into one of my favorite stores to pick up a few items. Instead, I walk out empty handed because of the pure lack of customer service. Not only did I encounter the absolute loudest and rudest person in the store, but later found out that she was able to be rude and loud along with not providing any sort of customer service, because she, amy pratt, was the manager. I have shopped at sally's for many many many years. But I absolutely refuse to give this store any more of my money until this store manager, amy pratt is replaced. I'm not even one to generally complain about the professionalism of service staff, because I know dealing with the general public can be challenging. However, this manager, amy pratt, has gone way too far! Her eye rolling, attitude and rudeness no one needs. I not only will not shop at that location, but I feel sorry for the staff that has to work for her, along with all the other customers that she has been outright loud, and rude to... Thank god there are other sally stores in the area, so I will be in those until amy pratt is replaced, or gains some sort of people skills!

I recently placed an order with the website. They claimed to have no record that I placed an order and assured me that it would be fine and I would not be charged (so I went and purchased the products elsewhere in the meantime.) Six days later I received an email confirmation for the order and got charged. I tried to dispute this and the customer service rep (after being on hold for 2.5 hours) YELLED at me. She did not offer ANY sort of apology. Really disgusting customer service and I won't be shopping with this company again!

The employee didnt even know anything about hair products I literally got my hair looking like ### I Mean back home in alamo tx the employes are informative and experienced while her I had to pay a pretty good price for going somewhere with bad customer service.

I have been a long time customer of Sallys Beauty Supply at their Bayonet Point, Fl store...but will no longer do business with that store and am informing everyone I know to avoid doing business with that store.
The employee ethical practices in that store are deplorable. Never in all my years in this business have I heard an employee discuss other professionals personal business in such a disgusting manner nor have I ever heard an employee of a beauty supply business makes threats against businesses that have done business with Sallys the way it is happening in this store.
As a professional, I expect professional behavior from those who represent our occupation...this is NOT being done in this particular store.
Sallys has lost a very good customer and will continue to lose more with the employee behavior at such a deplorable low.

Bought a christmas gift for husband. He received the same gift from another relative. Unable to find receipt. Just wanted to exchange or store credit. The store manager was very rude and pointed to a sign hidden in a corner about no exchanes or refunds for electrical purchases. I explained the sealed package had not been tampered with or opened. She said that sometimes corporate will allow exchanges and refunds after the holidays but this christmas 2010 they haven't released the ok to do so. Sally's is not customer service friendly. If you shop there know when you walk out the door that's it! I work hard for my money. If i'm buying a gift and that person wants to exchange they should be able to. I'll never shop there again!

everytime i go in to this specific store they treat me like ### and im tired of it, they act like they dont want to help, and are talking and jokeing with each other, and when i asked them for help they get attiude with me, if they dont like thier job then i suggest you hire people who would love to work there.all i ask is for good customer service thank you ...

Tuesday, september 28, 2010
11:30 a. m.

I went to sally beauty supply store in citrus park (address below) only 3 miles from our home to use the $5.00 renewal coupon sent to me via our on-line sally’s rewards customer card renewal. I am not a retail store and am just regular customers at sally’s. I arrived to the store and was greeted with nominal pleasantries from the associate in the store who was dealing with personal situations on the telephone. I did some shopping and then went to the register to use my $5.00 off coupon. my purchases were well over $5.00 being in order to use the coupon I needed to have purchased more than $5.00. while at the register, I asked the associate/cashier if I could use more than one coupon and was told that I could not. next, the associate asked if I had my sally’s card and handed over my rewards tag attached to my key’s. the associate/cashier then stated that the rewards account on the coupon did not match the rewards tag I had given her. this was the first time I realized they did not match. the associate/cashier offered no other means of purchase and just stated that she could not us the coupon because the account numbers did not match. I explained I had renewed my membership on-line, took my coupon back, thanked the associate/cashier, explained I would go to another local store to use the coupon, and left.

At approximately 12:00 p. m., I arrived to the sally beauty store in north pointe (address below) and again was greeted with pleasantries from the associate/cashier and manager. after again, shopping around the store and gathering my purchases I went to the register to check out. I gave the associate/cashier my coupon and she asked for the sally’s reward card I then gave her my key tag. at this point in time, the manager goes to the counter and takes the coupon from the associate/cashier and uses a green highlighter to highlight the account number on the coupon and then reads my name on the coupon and then began to disgrace me in a very loud voice.

Manager: “oh, I just got a call from the citrus store. you are trying to perpetuate a fraud on the store. you are a fraud. get out of my store. you will not be perpetuating a fraud on my store. get out of my store.

I tried to explain that, yes, I had been at the citrus store and then further stated that I had renewed my membership on-line.

Manager: “you cannot renew your membership on-line. that is a lie. it cannot be done on-line.

At this time, the associate/cashier affirmatively agreed with her manager.

Manager: “get out of my store. I just got a call about you; you are trying to use more than one coupon.

I tried to interject and state that I had indeed printed out more than one coupon but was rejected/ignored. the associate/cashier tried to interject but was told by the manager not to speak with me.

Manager: “don’t speak to her. I want her out of my store.

I asked the manager if she could call corporate to straighten out the matter and was refused.

Manager: “I am not calling corporate. if you want to call them, you go right ahead and call them after you leave my store.

The manager left the counter and began to go down the middle isle. again, the associate/cashier tried to speak with me concerning the situation as I began to go over things with her when the manager interjected.

Manager: “calling out associate/cashier’s name, don’t argue with her. I want her out of my store. she is a fraud. she said she is going to call corporate then let her. let her call them when she leaves. I want her out of my store.”

All the time the manager spoke with me, she was waving her arms over her shoulders and using a loud voice.in the back room/stock room was a woman who did not interfere with the situation. I left the store and went back to my car. the associate/cashier left the store and was parked in my vicinity. she tried in her own way to apologize. via previous conversation, she has openly stated she was ill and not feeling well. I explained to her that I would find the underlying cause of this.

I was humiliated, accused and convicted of something I had no control over. my initial request for help/aid was refused which under sally’s policy I should have been obliged. I was offered no other methods to pay for my purchases. I am a regular customer to the store and acknowledged this to the manager who stated she did not care because I was a fraud.

On the same day between the hours of 12:20 – 12:45 p. m., after I called costumer service and headquarters, I spoke with two customer services representatives, one supervisor and lastly the territorial manager. within these conversations, the first customer service representative stated no supervisor was available because of training, the second customer service representative stated that was incorrect and very wrong, the customer service representative supervisor stated I would have to speak with the district manager who was present at the north pointe sally beauty store and did nothing to diffuse the situation. apparently, I was given a new membership when I renewed my on-line account and the old account was also renewed, again out of my control and of the fault of sally; therefore, I had two existing separate accounts, which was the reason for two different account numbers. the first customer service representative merged the two accounts. this and only this is the reason my coupon and my sally’s tag had two different account numbers. lastly, I spoke with the territorial manager who was the only one, again the only one, who listened to what happened sincerely and was willing to end the discrepancies and make reparation. the territorial manager guaranteed that this type of behavior is unacceptable and will be rectified accordingly. the territorial manager listed the numerous sally stores he recommended my shopping at because of the exceptional way they accommodate their customers. the territorial manager emphasized that he will be sure the manager at the north point sally beauty store will be dealt with and the same district manager as before will be dealing with the first associate/cashier at the citrus park sally beauty store, communicating to her the rules of customer service.

Humiliation has reached a boiling point for me. never in my life could I have foreseen such an incident occurring!

1. to be mistreated, demeaned, and debased over a $5.00 coupon.

2. to be yelled at continuously and be called a fraud with no evidence.

3. to be thrown out of a frequented sally beauty supply store outrageously.

4. to have another store call about me without asking if assistance could be given and labeling me as a fraud is mortifying, degrading, undignified, reprehensible, and shameful!

Do not let this happen to you!

1. citrus park/fl (3 miles)
Near: staples
12703 citrus plaza drive
Tampa, fl 33625-0
Phone: [protected]
Distance: 3 miles directions

2. north pointe tam/fl (1.6 miles)
Near: wal-mart
15007 n dale mabry hwy
Tampa, fl [protected]
Phone: [protected]
Distance: 1.6 miles directions

God bless you all!