Complaint Rating:

Company information:
Carmax
Plano, Texas
United States

The salepeople will lie to get you to buy the exteneded warranty telling you if you don't use it (in the time that it's purchased for) they will refund the full amount. I purchased 3 years of warranty and in a few days it will be 3 years so I call the dealership to ask how do they go about refunding the money. I go through 3 different people before someone finally offers to transfer me to the manager. I have to listen to his explanations on how it works and how you can cancel at any time and get a prorated amount back. I specifically asked the right questions about the warrenty because I knew how it worked at another dealership and was told, yes this is how it works. I am not some stupid woman and know which questions to ask and if I am happy with the answers then I go forward. So, it was purchased because I was happy with what I heard. Now I find out I was flat out lied to by the salesman who's his business cards says he is in their presidnt's club. They must give the titles to their people by how many cars they sell with lies tied to them. I planned on buying another car from them at the beginning of next year, but not after this. The manager didn't even seem surprised about my complaint. I will never buy another car from there again and hope anyone reading this will reconsider the same.