Complaint Rating:

Company information:
Lebanon, New Hampshire
United States

The salesman gave me wrong information on two things, which have taken hours of telephone and driving time to reverse. (1) I asked for an extended warranty and he gave me a form to sign for something completely different. (2) I asked if I could pay by American Express and he said "yes" then had me fill out an application for a Best Buy no-interest payment plan that he said could be charged to my Amex card. That too was bad information. When I called to talk to the store manager I was put on hold for a long time and never got through.

Best Buy is supposed to be all about convenience. My experience is just the opposite. I'd rather pay a bit more and get good service than deal with a bunch of amateurs.

Just noticed Best Buy stock is down 17% in the past 5 months. Wonder why.