Complaint Rating:

When we arrived at The Grand Mayan Riviera Maya last week for our vacation we were told that we didn't own in the Grand Mayan and they would put us in the Mayan Palace. After making several phone calls home at 10:00 and then demanding for my rightful accommodations, I was placed in one of the new buildings of the Grand Mayan which weren't there last year when we upgraded. The main reason and sales pitch to upgrade was that there were only 7 buildings and we would be closer to the pool and beach. Silly us. Since last April when I was there last, lots of things have changed. When Linda asked us to attend the 30 minute owner's update the next morning we agreed. The next morning was a nightmare! Four hours we sat there with our family and finally figured out that the double talk was so thick - we had no idea of what we were doing. NEVER did we get the owner's update! The sales pitch ended very rudely with Sini - the builder's representative - yelling at us because we wouldn't buy anything else.