Complaint Rating:

Company information:
Encore Marketing
United States

I purchased an item from Sahalie on-line. I was automatically enrolled into their "rewards program" managed by Encore Marketing which Sahalie claims has nothing to do with them. I never gave my credit card information to Encore Marketing, Sahalie provided it to them without my knowledge. They started charging me $14.90 a month for membership in some "rewards program" that I know nothing about. Encore Marketing claims to have sent me an e-mail about the membership which is a lie, there was no such e-mail. They claim to have sent me material in writing, which is also a lie. I am unable to get money Encore/Sahalie stole from me refunded. The customer service representatives of both companies are "innocent" and say this is all my fault for signing up. The supervisors in both companies were too busy to talk to me. STAY AWAY FROM SAHALIE AND DON'T GIVE THEM A CREDIT CARD NUMBER. I wonder what kind of people it takes to make a living by scamming others. Sahalie must have a lot of complaints about it as their customer support is super expedient in blowing people off.