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Sage Telecom, Allen, Texas Complaints & Reviews - Bad service

Sage Telecom Contacts & Informations

Sage Telecom

Posted:    Valerie

Bad service

Complaint Rating:  100 % with 23 votes
Contact information:
Sage Telecom
Allen, Texas
United States
sagetelecom.net
Not only have I had problems with the line, it takes three days for someone to show up to repair and the same problem occurs within 24 hrs! They are aware I have an elderly ill parent that requires hospital to access thru phone daily and put no recording or notice on line so doctor calling in just gets no answer and customer service has no authority to do anything but report to another department and there is never a supervisor available(imagine that!) Have never been able to just call and register problem without being on hold 15+ minutes. When website access is attempted they have the nerve to require a social sec.# which they don't have anyway regardless of info and code required from your bill. Have never received a credit for time lost or explanation, yet have the audacity to print on my bill which is paid on time every month that if i refer customers, they'll give me a 50 dollar credit! There is noone i dislike enough to wish this company on and it wouldn't be worth $1000.00! When I can't reach 911 because of their crap, they'll talk to my lawyer. They've been told numerous times this is a medical necessity. USELESS!
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 19th of Sep, 2007 by   Valerie 0 Votes
Sage Telecom
www.sagetelecom.net

I made the mistake of switching to Sage a year or so ago after getting slammed by A T & T. Every time it rains my phone and computer go out. Sage has absolutely no stroke with A T & T! A T & T owns the lines and when I call Sage as I did this last Tuesday (and the last Wednesday, Thursday and Friday) Sage told me that A T & T would be here Friday before 7 P.M.. The repair guy was working on the lines not 100 yards from my place, and when I asked if he could look at my phone the first words out of his mouth were "you're with another phone company, I can't come until Friday." Today (Friday) the A T & T guy called and said it sounded as if the phone was working fine (it was as it hasn't rained in a few days) and that they were replacing some cables and it may take a month or more. He also said he couldn't control the weather. We've had phone service at this place for nearly 50 years, most all of it with SBC, and have never, ever had this much trouble. DON'T SWITCH TO SAGE!
 14th of Jul, 2008 by   pete vance 0 Votes
Sage does not use a billing envelope that has the mailed to you date on it and then they can hold up the billing to you and attempt to charge you a late payment date charge.
You have no envelope to prove they mailed it late to you and they can then attempt to get more money out of you.
 16th of Apr, 2010 by   SANDRA Z 0 Votes
I signed up to receive SAGE Telecom. They were supposed to come on a Wednesday, but did not show up until Thursday, and then did not hook the phone up. They could not find the box and said that I would have to take a day off work for them to show up sometime between 8:00 am and 8:00pm. Seriously??? NO other phone company has ever even required that someone be there for a home that has existing jacks. And I am not going to take a day off work when they do not even come on the day they agree to come.

Then the real kicker. I was advised that my 46$ would be refunded to my card. Tell me how my 19.00 service and 10 dollar connection fee came to 46$. I sat on hold forever after navigating their automated lines. I am thanking God that I didn't do business with SAGE.

WHAT A HEADACHE...EVEN BEFORE THE SERVICE CONNECTED. SAVE YOURSELF THE FRUSTRATION AND SKIP THE LOUSEY CUSTOMER SERVICE
 23rd of Jul, 2010 by   Prater 0 Votes
I signed up for sage service and took two weeks for a conformation which was Fri the 16th. When the tech came he did not see a car in the driveway and without even knocking on the door put a note on the stair rail "which house" My boyfriend was here all day!! I called the company and had to go thru 30 minutes of waiting until I got a representative to answer. Then he told me the tech could not know which house and wanted a discription of the house. I informed him of what happen on the 16th and gave him a complete discription. He said there is no number on the house since I am just renting I informed him it is on one of the decks! Jokingly I asked if the tech needed several signs pointing to the house--he stated that would be good. I went out an bought house numbers and poster board to put up----that is IF EVER SOMEONE WILL CALL ME FOR ANOTHER INSTALLATION DATE---since I already have an account number and phone number BUT NO WORKING PHONE!!! I an getting this so I can check on my mom who is 84 years old. Would really like installation.
 23rd of Jul, 2010 by   Chatty lady 0 Votes
I signed up with Sage in 2006. We were late paying our bill by 1 week and they turned off the service with OUT any notice. I would never use the service again nor recommend it. The is the only utility I have ever had that was turned off in my 40 years of home ownership.
 6th of Aug, 2010 by   Ferndale 0 Votes
If you don't mind being on hold for 20 minutes when you have a problem or question; and if you don't mind being put on hold another 7 minutes to speak to a "supervisor"; and if you don't mind 4 days waiting time for repairs to outside lines, then by all means Sage Telecom is the company for you. And, by the way, their metro service is more expensive than AT&T's metro service. This company started out really good years ago, but their customer service has disintegrated and made this company a really BAD CHOICE.

My advice, stay away from Sage Telecom--

P.S. If you have older parents who NEED constant land-line connection because of med-alert or whatever, Sage, has NO priority services for repairs. And, their customer service people lack compassion even in their tones of voices. Really pathetic service! I'm switching my dad away from Sage.
 17th of Oct, 2010 by   khughes 0 Votes
I have been a Sage Telecom customer for 10 years with no real problems. My bills are paid in full and on time every month. I had two lines with unlimited long distance with Sage for 8 of those 10 years. I needed high speed INET for my work, so started disconnecting services. First to go was long distance, which they took off my monthly bill. Next to go was the home phone, since I switched to a carrier who could give me DSL. Last to go was the second phone line, when DSL was activated. Sage tells me that I have to pay the full monthly bill, even though my service was disconnected. The bill they gave me is the bill for the full amount when all services were in use, not even the bill amount after the long distance was disconnected. They say in Texas "the bill is protected, " but cannot explain what that means or who made this rule. Seems like I am stuck with two extra monthly bills, even though my service was disconnected and is in service with another carrier. Did anyone else encounter this insanity when they tried to disconnect service with Sage? I am just starting this fight with Sage and would appreciate any comments. I guess I will start with a complaint to the PUC and go from there. In Texas I do not think the Atty General's office takes consumer complaints anymore, but will look for other places to make complaints to. I have never encountered such a situation before. Surely there is some governmental body that can bring Sage into line with the rest of the world. Talk about a greedy company!
 2nd of Nov, 2010 by   KADILAXS 0 Votes
YOU KNOW IAM SO GLAD TO HAVE READ THE REVIEWS I WAS LOOKING FOR HOME SERVICES AN THEY SENDED A POSTCARD TODAY BUT I HAVE LEARNED MY LESSON I READ THE REVIEWS ON EVERYTHING NOW THANKS FOR ALL YOUR INFOR AN I WILL FOLLOW YOUR SOUND ADVICE
 7th of Sep, 2011 by   Ceil Bogowith 0 Votes
I was a Sage customer for many years and switched to ATT for 2 months and had enough of them. I went back to Sage and they cancelled ATT 8/31/11. I had a call from Sage welcoming me back. When I tried to use long distance I couldn't and was told I needed an access code. I called Sage and was told I was switched to a different carrier????? They didn't know who...so I called ATT back and confirmed Sage switch me back to them on 8/31. I then called the O on my phone and was told "Sage operator, if this is an emergency call 911" Now I am without any long distance service. Can any one help me. I am 77 yrs old and need long distance.
 29th of Nov, 2012 by   GLEN FINLEY 0 Votes
CRAPPY RUN BUISSNESS
 6th of Mar, 2013 by   Mar Brown 0 Votes
I decided to get home phone service as well, but just like some of the comments posted here I was told to wait from 8am - 8pm for someone to come. I had my son sit for a few hours while I attended to other errands. Not only did no one show up, I didn't receive a call stating your service order was completed. On the following morning, I kept getting a message of no line, so I called customer service who immediately informed me that my service was connected at 8PM the previous day, but there does appear to be a problem outside of the house. He went on to ask me if I knew where the phone box was as if I would complete repairs myself, and was told that if a technician came out I could be charged $75.00( are you kidding me). I asked to speak with a supervisor, no one was available. Ultimately I decided that if the service would start off like this, it was a good indication of what was to come. I requested that my initial payment be credited back to my credit card, and my account be closed. Their customer service sucks. Don't waste your time. It's not worth it.
 22nd of Mar, 2013 by   Cris Down 0 Votes
Yes, seems I should have looked up this info. first . I was supposed to get set up on the 20th I called them, yesterday the 21st and they told me that some crap about, hmm, I wonder why they didn't call to reschedule and then I was put on hold and told after a few minutes that they would once I'm set up, deduct the days of no service from my bill. I was then put on hold for another person to set up another time for the tech to come out well she stated that they have a large volume and sometimes it will be the next day, well the next day was when I called and she said that they would be out there from 8am-8pm well they still have not come out there yet. So I will be cancelling the service. Rediculous, I did not want AT&T because already had problems with them & Comcast sucks! This was my only option, supposed to be quick & easy, Not!
 3rd of Jul, 2014 by   ponderhead 0 Votes
Service is poor. They will say they will call you back in 3 hours. Doesn't happen. If they do call you back (next day) they will not leave a message and will not try again. On hold for a painfully long time (not enough personnel which is good for profits bad for customer). Could not address my need.

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