Safeway
reviews and complaints

Ron the manager of the safeway, has repeadly refused my coupons that Safeway sends me in the mail. I have to call Safeway complaint line, and it takes days to get corrected. They say I will will get a call back, but they never call. Why should a consumer have to go through days of asking why wont he honor my coupon. I have asked him several times why he is refusing to honor their coupons. He has even made the coment of " I dont have time to worry wehat or what not a coupon says. Well I do and I have posted my story on Facebook, and I work frontlines for a major Airline, and I share my storey whenever can. Ron has asked me to shop somewhere else, and well I would never shop at Safeway, or any of their stores.

Safeway is selling on their shelves items past the "best time to purchase" and are not doing anything about it. The store in Pinole has been repetitive filling their shelves with old products and people (like mu husband) in a hurry and trusting the ethics of the managers in charge of providing quality, end up buying and perhaps consuming food that are spoiled.

Safeway employees are apparently not discouraged from parking as close to the store as possible during their work shift. While not illegal, it is very rude and takes good spaces away from elderly customers as well as their "valuable" customers who may be purchasing a lot of items, and would perhaps not like to cart their items further across the cracked parking lot. Letters have been sent addressed to management both on the local level, as well as the regional level, and no differences have been made. I especially don't appreciate the two employees who utilize handipcapped sticker parking from time to time, and then run into the store so that they are not late for their shifts.

BEWARE~I fully believe that Safeway is guilty of false advertising.Looking at their "Super Price Coupon Specials!" it had buy any two Pepsi~Cola 12~packs and get 3 more free plus 1 free participating bag of Tositos.The regular price for the sodas was $5.99 each, but with the club card they were to be $3.99 each and I used the club card.I was charged $5.99.

I spoke up and said I should have been charged the club card price.A supervisor and/or manager was called over.She said that you have to pay the regular price for the items.I asked her where did it say that on the ad and she said that is what it means(however it was not stated in the circular).I find it interesting that there are tons of disclaimers located on the weekly ad circular yet no where does it say one has to pay full price for these items.When I went to Harris Teeter they confirmed that when they have a buy two get three free promotion and the item is also on sale, you pay the sales price.Safeway's customer service is lacking and I think they mislead customers on purpose since a lot of people who shop there probably don't want to take the time to complain about not getting an item at the price they should have to pay.The people in the long line behind me agreed that I should have been given the sales price.Beware of Safeway and make sure you study your receipt to see that you are charged correctly.

My local Safeway at 7th Avenue and Osborn Street has the Locally Grown signs everywhere, but they can not show you the actually produce which is grown locally. They say that the tomatoes are Arizona-grown, but the case they come in, the stickers on the produce and the tags say that they are grown in Mexico. I also found herbs they clam are grown locally, but the label on the package says Argentina. Isn't this fraud, does not truth in advertising come in to play? Its deceptive. Makes me wonder if their Organics brand is actually organic.

Today, 2/28/09, Safeway store in Vallejo, CA on Admiral Callaghan Lane overcharged me for grocery items that were advertised as reduced prices. I was charged for two extra items I did not have which totaled $13.17 and $15 for other items that should have been reduced by coupon reduction. I went back in the store to claim my refund which totaled $28.17. The Cashier who addressed me rudely, was already helping a senior woman figure the amount of her refund for overcharged items. This is not the first time I have had to do so.

My boyfriend went to the south davis safeway to redeem over $100 we had collected over a few weeks in lotto scratchers... Well he walked out with only $76! This idiot blindly trusted who ever was handling the tickets, and even though he knew the number was too low, he left anyway thinking there was nothing he could do since "the clerk tore the tickets." bull-bleep! We had a stack of over 20 cards, from $1 to $3; a mere three of those cards were, respectively, a $21, $28, and $15 winner (Two rockin 7s and a poker game). Now, you tell me that doesn't bleeping add up! I am more angry with my idiot boyfriend for not speaking up and at least figuring out w-t-h was going on there, but still, in the future I will only redeem one or two cards a time myself and that way hopefully not be ripped off.

Beware! Redeem in small quantities and know exactly the amount or be prepared to have some bleep bleep steal your bleeping money!

The scanners are charging different prices than the price listed on the shelf. When I called to alert the store staff to the issue (not asking for any reimbursement honestly it's so small its not worth my time to drive back and claim it) they were rude and handed me off to a stock boy to explain it too. When I described the products I had been overcharged on so he could correct the error and prevent future people from being ripped off, he said "they are still overcharging? That happened to me earlier today when I bought myself a soda". That sent off a red flag to me that the store staff knew about the issue but took no action to correct it, preferring instead to continue overcharging customers. Later today I will call the Alameda County Weights and Measures to file a formal complaint. I know Safeway was sued in 2007/2008 for overcharging looks like they have not learned their lesson and made any changes to their business practices.

It's only $2.40 out of my pocket this time but it signals a much larger problem with Safeway as an honest business.

was in line with all my items were ready to be scanned when the manager came by to ask us to move to register 10 again we waited with no cashier thenthe registers went off line some how and they couldnt fix them they didnt know hoe. Then after all that waithing the supercisor came back and asked us to move back to registers that we came from .the line at that time had grown very long so when we moved back to the first register we ended up at the back of lets say 30 people and askked the cashier and supervisor why we had to get to the end of the line all he said was he couldnt do anything about it. That set me off so bad.

The Safeway Corporation are outright liars, very sinister, engaging in unlawful-acts. Be careful if doing business with Safeway.

Store number [protected] randolph road, rockville md) [protected].

On march 31st, 2009, in the check-out line, my credit card didn't scan thru the credit card scanner. I asked the cashier if she could enter the credit card numbers to complete the transaction. The cashier told me no and that my card is stripe. This was a new credit card. Then the cashier took my card and took some lotions and put the lotion on the black stripe of the card, surprized, I asked her what she was doing? She replied this works, I do it all the time, then she further took the card and swipe the edges of a plastic bag over the card black strip, I asked her what are you doing again, I stated to the cashier, you don't have permission to that to my card, she kept on doing this as if I didn't say anything, I asked for the manager, then she entered the card number in the cashier machine manually as I previously asked, the transaction with thru. I still asked to speak to the manager, I told the manger what happened, he didn't seem to want to hear what I told him about how his cashier's augmentive attitude, and the improper handling of my credit card, and if my credit card was stripped? She the cashier may have stripped the card but rubbing lotion on the card, he didn't seem to care what she did, his was interested if my care was stripped, so he charged a piece of candy on the card and ran the card thru the scanner, the card was not stripped. As I spoke to him again, it is the principle and the argumentive natue of his employee and poor traning in attitude towards the customer and improper handling of my credit card. I told him I going to have make a former complaint with him, he told me that was not necessary that he will speak with the employee. Yeah right! I will make a former complaint with safeway's corporation executive branch.

I can tell you first hand that if there is any justice in this world, these people will end up in jail. If you are a prospective consumer or employee of this firm, stay away. They don't train their employees or agents... regularly ignore state and federal insurance compliance laws and are pathological liars.

Brian Fillweber, Suzanne Pearl and there staff/family regularly make promises to people they never intend to keep, dodge repeated calls from current and former associates and fail to pay their employees. They like to BS people on their state-of-the-art technology (not!), get good people to come in and be productive for a while, get paid for a bit and then pocket the rest of our commissions when we leave in frustration. Judging by the calls to their office, they are doing this nationwide with countless people.

They had a non-licensed person calling Medicare Advantage Plan enrollees and posing as Brian Fillweber (the agent of record) since he was the only agent licensed in all fifty states. Apparently he was too busy actually make the thirty second calls to confirm that the clients actually understood their new plans. These were people who had enrolled with call-center agents who were not licensed in the client's state.

Recently, Mr. Fillweber announced that no one would be getting paid because of his 'legal' bills from lawsuits he was facing. Another time, we all went eight weeks without getting paid, except the family/staff, of course. That eight week period was right before Christmas and most of the agents there have young children. Hopefully CMS and/or the Florida Department of Financial Services will investigate and shut them down soon before more people get lured in.

I was just at Safeway located at Happy Canyon shopping center in Denver... The cross streets are Dahlia and Hampden avenue. The girl working the express checkout lane was so sick at work that it was unbelievable! There was a pile of about 5-8 tissues full of snot right next to the cash drawer! She was snivelling, coughing and sneezing all over the place as well as bagging groceries with peoples food without washing her hands. People were actually getting out of line behind me and going to longer lines at regular check out lanes just because of her actions. If you are THAT SICK then STAY HOME! I had to come home and wash all of my purchases with soap, and hot water. That is ###! The manager of the store was obviously aware of this conduct as well as he was standing right there. I REFUSE TO SHOP AT SAFEWAY after that ordeal. Get your ### together. I should call the health department!

Safeway is getting even smarmier. Be cautious about sale items change of policy.

For many years if a discounted price (Usually club card price) on the shelf said buy 2 and save $x. Xx amount, the understanding was that buying one of that item meant the same discount. The suggestion only meant that you'd not save as much as you would if you bought two. That policy has changed without any public acknowledgment, according to the store manager. So if we customers are not watching closely, we'll be charged full price unless we buy a minimum of 2. Those of us who were used to that policy are most vulnerable. I imagine many people will never notice which i'm sure is fine with the safeway management and stockholders. At least the recession won't hurt them.

The price signs on the shelves look virtually the same as the old and don't explicitly say that you must buy two to get the discounted price. Albertson's (Now out of business here, or changed back to lucky) used this kind of subtle (Smarmy) strategy which was a primary reason I avoided using their store.

Now i'll take whatever business I can away from safeway and i'll be very cautious buying their sale items. Just be aware if you chose to shop there.