Complaint Rating:

Company information:
SafeWay
diamond hieghts blvd.
San Francisco, California
United States
www.safeway.com

I have been shopping at this store for many years and have come to know most of the staff. I must say, that the manager, Grace, is the most unprofessional I have ever seen! Not only have I seen her belittle her staff in front of customers but I have two horror stories to complain about. I was not going to complain as several of her staff members have said that if a complaint is made about her that she will make their lives miserable, but, enough is enough.

A few months ago I was shopping in the evening, around 8 or nine P.M.when I overheard one of the bag boys telling the manager that he had had an accident in his pants and that he needed to go home. The manager told this poor guy that he had to stay or he would be written up! I was horrified when I saw him bagging groceries! The entire front end of the store smelled of shit and most of the customers were covering their noses and mouths to try and not smell the stench that this guys accident had caused---plus, he was handling our food! The checkers were terribly embarrassed and the bagger was completely ashamed!!

This is beyond a health issue--it is completely wrong!! My second story has to do with two people that have checked me out, in the past couple of months that were very obviously sick. One of them said that she had a strep throat (one of the most contagious infections there is) I asked her what she was doing at work and she said that her boss will make her life miserable if she didn't come in two work, including cutting her hours and giving her shifts that she knew would be very difficult to work!

This happened on another day also and I have seen it way too many times over the years! How could she do this to these people? What kind of manager is this woman?? I hear nothing but horror stories about this woman from the checkers and the bag boys! Why is she allowed to be managing a store with this kind of unethical behavior? do you people ever see this woman in action or ever talk to your workers in the stores?

Not only did she expose many customers to disease and horror but she treats her staff like crap!! Please be aware that she may go after the person that had the strep infection, if she recalls that time.