SaferWholeSale.com review: Took my money and never returned it. 58

I am in the process of dealing with Safer Wholesale also. Ordered a "scooter" with them in early May. Received a completely different scooter then what I ordered. The engine size being 4 HP vs 6 HP-total problem. The one I ordered went up to 45 mph, the one delivered 25 mph. The color is baby blue which doesn't even exist on their website. When I saw the scooter after it took my husband over an hour to remove all the packaging (nicks & scratched on scooter) I recognized it right away as I had been shopping around online for sometime. The one that I received was priced $185 cheaper on at least 3 other sites. As this is not what I ordered I am hoping to return it. I have been working with Jay who seems reasonable enough but they are trying to get me to keep the scooter and give me some compensation back and then have me order something else "free". The problem is I don't even really want the scooter they sent. It's not what I ordered and it won't accomplish our needs as the engine is too small to use in our area, I am hoping to come to some mutual agreement. I would prefer to get my money back and move on but now I'm afraid I will never get any money back after reading the comments.

i was going to buy from these guys too im glad i didnt that i checked them out frist you all should call direct commerce in your state and they will take care of it they can take there lisens if they dont comply and they will everone dont really know this i didnt at one time i thought to call the bbb and they do help also but if you really need to get it done right call the d.c!

This company should not sell any of their products. The "Go Kart" I purchased was $699 and $40 for shipping on 5/21/2011. My grand total was $739.00. I received a call two days later from Cory telling me there will be an additional $240 shipping charge and to confirm my order. I wanted to cancel my order and would be charged 30 % of the total cost. The company's business practice is unethical and ready to screw you for every buck. I should have bought from another company--saved me the hassell and money. Think twice before buy from safer whole sale--piece of ### company.

I purchased a scooter on [protected] only to find out that the one I purchased they can no longer get so they told me to choose a different one which I did but every one I was interested in was also out of stock. When I finally found one that they had in stock it was defiantly not anything close to what I had originally wanted. I received it 4 days later than their 10-15 shipping days which I was okay with since I had to choose a different one. when I received it it was in a box with a steal frame around it which took 3 hours to remove. Then the hood was scratched by the steal frame. (Not Happy). O so we get it almost put together to never find the directions. a battery and bolts for the mirrors. There are also 2 dents in right fender ( didn't complain about). O so I contact them it takes 2 days for an email response so I barrow a battery from my neighbor who also has a moped simular to mine and now it wont start. Because it is Saturday I have to wait till Monday to get a response from them about it not starting. I have had it a week and still can not use the moped. I am loosing my patience with this company on not seeming to feel that it is important enough to have someone in their office on a Saturday to answer questions and not just to tell you to email customer service which I did again. I am not convinced that this company is bad but they really need some help on the customer service end. Kristy

i got a scooter 3-17-11 here it is 5-2-11 no mso papers.and i cant ride it.this is not good at all.saferwholesales.what do i tell people that want to buy one?

TERRIBLE COMPANY! DO NOT DO BUSINESS WITH THIS COMPANY! I placed an order for a moped with this company (Saferwholesale.com) in early 2011 and they failed to tell me that the particular moped ordered WOULD be illegal to operate in my state of California. After trying to cancel my order by emailing, calling, and computer assistance failed, I notified my bank and the BBB. Saferwholesale basically took my money for a bike that I would not be able to use once I received it; moreover, they refused to reimburse my total charges when I tried to cancel the next day. This company has no license to sell any bike or moped in the state of California! This company has been disguising themselves by changing their names and webite once lawsuits and BBB complaints have been filed against them. DO NOT believe their responses on here! They tell you to contact them but when you do, they never answer or reply to your emails or phone calls; and they'll definately give you the run-around! Lastly, my bank is going after saferwholesale for my money!

With a complaint rate at less than 1% of our sales volume, we are positive that we are a great company and doing a good job for our customers! Also, if there are any customers out there with unresolved complaints, please just contact us directly and we will be happy to resolve the situation in a fair manner, within the terms of your purchase!

frankhunter23, while we do not accept returns, we do always ensure that our customers have working products. We do this by working with the customer and the manufacturer to ensure that any problems are addressed as quickly as possible. Please just let our warranty department know that your product is not working yet, and they will be happy to help you correct the issue!

Philly, we appreciate your comments, and are sure that you will have a smooth transaction.

people, i purchased a moped from safer wholesale, so far, my money is still in their account, thanx for that. idealt with safer whole sale through a debitcard, more chances are, i am ok with buying anything from saferwholesale. sometimes people get panic on making deals with buissnesses, and they just give up easily. by the way, i am dealing with conner, and hopefully everything goes as smooth as motor oil.

When you purchase from safewholesalers, READ the fine print they have buried at there website. They won't let you return nothing. They buy from drop shippers.
When the item is defective, you have to deal with the droppshippers.
I am still stuck with a tankless waterheater that doesn't work.

Wow! I almost made a big ticket purchase tonight from safewholesalers... Sorry for all you folks nightmares with these people, thanks so much for posting. You may have just saved me from being screwed! You also kept them from makeing a few grand today! :-)

Single Mom,
If we were out of stock on any product that you ordered, a refund would have been issued. If for any reason you did not receive your refund check, you would just need to give us a call or email in to [protected] or customerservice@saferwholesale.com. Let us know your name and/or order number and we will be happy to check into the situation for you. If you really never received your refund for any reason, we would be happy to issue it to you immediately.

Frank Hunter,
While I am not able to locate any account under your name, we would be more than happy to work with you to resolve any product issues that you might be having. Our parts and warranty department is open Monday through Friday for this very reason. We are always here to help and are NOT scam artists. We have been in business for a very long time because we DO help our customers, following the terms of purchase that we have available for easy viewing on our website, saferwholesale.com. Please just give us a call and we will make sure that you have your product working for you!

Thank you,
Saferwholesale.com

I know I will Not use ...so called...saferwholesaler! I have a url site and emailed them over 4 times asking for their address so I can find out aprox freight charges...fob...THEY NEVER RESPONDED TO ANY OF THEM!
I even spoke with Sales online service..ie chat...Ha! they simple repeated...email Sales and they will answer...asked them directly for their location and was repeated same reply...why the heck is it a secret anyway? IF they were legit what have they to Hide? I rec DO NOT use them!
PS if you google their co name-scam...omg U will surly get a Big Eye full about them there...scam artists indeed...contact your Consumer affairs if u have probls...they Will Help U...asap! good luck all.
from marilyn sheffield...hilo hawaii.

Bought a tankless water heater. Received it and payed a plumber to install it.
Heater does not work and they refuse to refund my money. They keep saying they will fix it. No hot water for 3 weeks. Never do business with them again

Tis is to the single mom on disability who got scammed...I am so sorry this has happened to you! This is a late answer to your prob. But hopefully it can help out others as well. may I suggest to u:
CONTACT YOUR CREDIT CARD CO AND TELL THEM ALL-GIV DOCS
they will investagate it and may do a CHARGE REFERSAL...
and or SEND A LETTER TO CONSUMER AFFAIRS IN YOUR STATE. they will ask for doc, proof, story etc...and send the co a letter to respond to them within 7 days ie their side of story and how they plan to resolve issue.
That should help u alot...I know because I had an issue myself with another co ...after 3 mths my cc bank did me a Reffersal charge. They saw how much trouble I was having ...and Consumer affairs is VERY Helpfull as well. all so if need be...ATTORNEY GENERAL OFFICE.
forget BBB...in my view not much good at all. Hope this help. from another helpfull USA Citizen :=)

they got me my scooter on time worked great for me and my brother who is using it to this day that was over a year ago

thanks, looked crooked to me, everything on one day sale. then the next week on one day sale