Safelite AutoGlass
reviews and complaints

Ordered stationary window for my 87 Ranger. They delivered and installed a sliding window. It leaked. I called they came out. Took it out re-installed it. I then had a new interior installed. You know New carpet etc., well the window leaked on my new carpet. To save my carpet from water damage I took it out. Safelite came out and put some GOO in the window and said "dat ll stop hit. frum leaken". Well I re-installed my new carpet. Guess what the first time it rained, it leaked. I called made the appointment and then I noticed that rain may have been coming in my door. So I installed new door trim, window trim etc. Nope the window leaked. This time I took a video of it leaking. I called Safelite and they said they were on the way and would be there at 12:00. At twelve, a guy called said " Da onh le way yor truk ken b fixed, iz we bringe hit two hour shoppe". I told him dream on. Get out here and fix my window.
Now this whole ordeal could have solve easily, but the Tech side of the Safelite farm, must be asleep on the loft, or he has his head up a Safelite horse's window.Now dispatch is outstanding. I love all the people in Dispatch. Stefanie and all the girls there worked hard trying to get the warranty work done. I thank each person in the Dispatch Department, but the Technician side of safelite is a waste.

Safelite replaced the windshield in my son's Sebring on a Thursday. Three days later he noticed a crack extending out from the molding around the windshield on the driver's side. He pulled the molding back and discovered a hole all the way through the glass that was shaped like the head of a screwdriver. The molding had no marks on it so obviously it hadn't been struck by a rock. It was clearly done during installation, never pointed out to us and then covered up with our molding.
When we called Safelite to complain, they promised to send a technician out the next morning to examine the damage. He arrived nearly three hours late and, in spite of the undamaged molding, told us the damage was from a rock. When we contacted Saftelite again and asked for a supervisor, we were told that we would need to drive the car sixty miles to the Safelite office for the supervisor's review. We didn't bother. By then we knew what the supervisor would say so we called our insurance company. They sent an adjuster out the next day who took 30 seconds to conclude the damage occurred during instillation and said that it was impossible that a rock caused the damage. Safelite will never get another insurance dollar through us.

This is the 3rd time saflite has came out to do the first job it intended to do! they incovienced me so much i lost $375.00 of my livelihood because of there mistakes and then what do they do cant send someone back out till tomorrow and thatll cost me ANOTHER 375.00 if i miss that day of work too! I only get these jobs every now and then so when i loos them i loose ALOT and they still wont accomadate me the right way! EVERYBODY DO NOT USE SAFELITE AUTO GLASS OF FORT LAUDERDALE THEY ARE SCAMMERS AND SEND HOMELESS LOOKING DIRTY PEOPLE TO YOUR HOUSE! and there site says they do all these different things when there done lean up the glass wash your window and clean anything up thatneeds to be cleaned or they caused and they didn do NOT ONE OF THOSE THINGS AND THE FARTHEST FROM PROFESSIONALISM THAT IVE EVER SEEN!

I switched from another company to go with safelite. I called the 800 number and got a rep that took my information and I told her what model my truck was with all details. I even called back to confirm and told the new rep that the first rep had issues finding my truck model on the phone. He said it is fine we got it. Then I called on the day of appointment to let them know the best number to contact me at while I was at work b/c I forgot my cell phone at home, so the rep called the tech and updated the account at 730 am. But, the tech still called my cell and left a message and of course no one answered b/c my cell was at home. So, after waiting an hour after the time the rep said he would be here I had to call you guys back again and ask where the window tech was. Finally, he calls back and said he will be there in about an hour and that he was finishing another job. So now we are 2 hours after the time scheduled (after lunch and my appointment was before lunch) So when he gets here, I go meet the guy outside, move my truck for him and believe it or not an hour later he calls and said Safelite ordered the wrong glass and that he has waiting on another person to bring the right glass for my truck. Also, after the job was done the rubber molding on the window was damaged and he scratched my hood of my truck with the install. As you can tell this experience was not very good, in fact it was a joke! Now they are ordering new molding and I have to take time out of my day to go to a body shop to get the paint repaired. Will never use them again, now I know why they give you a lifetime warranty, b/c you will have alifetime of problems!

If you want appointments thaty aren't honored and technitians who give BS excuses on to why they are not showing up than call Safelite Auto Glass of Danbury CT. I had a windshield repair on my 2008 BMW 750li that was scheduled and re-confirmed for between 8and noon on a Friday (I took the day off from work for this appt) only to get a call at 11 stating they wouldn't make it because they recieved the wrong windshield, they told me they would be out first thing Salurday morning, 8 am I was promised! Well at 10:33am I get a call telling me that they can't make it until between 3and 5 pm and I would need to be there to wait for them. The worst part is this is the 2nd time this has happened within the past 6 months (I know I have an issue with broken windshields, the last time I dealt with Safelite of Danbury CT THE EXACT SAME THING HAPPENED! DO NOT USE SAFELITE DANBURY CT - THE SUCK BIG TIME!

Safelite Auto Glass pays their telephone sales reps $10/hr plus comm. But, not many do well enough to make comm. So, your dealing with a $10/hr employee, one step up from a fast food joint. The job coaches motivate employees like poking monkeys in a cage with a stick. Not many "happy" employees in Chandler, AZ call center. You should hear the gripes at outside at the smoking table. So, when you do business with them, your going to get the kind of service and job you expect to get from a $10 hour employee. Your better off to do business with a smaller local shop, your will be treated better, and it will cost you the same. Enough said.

The first appointment I had with them was a 12-4pm window and the tech called me at 4:30 and said that they hadn't told him of this appointment until after he left the shop. Poor Baby! Not my problem, should have called me sooner. I went on a trip and was going to get another company to replace my windshield.

Safelite called me while I was on the trip to see about rescheduling, I said I wasn't interested they wasted my afternoon before. She asked her supervisor and gave me a $50 discount (great, my time is worth just over $10/hour!). Oh well, better than doing the work to find someone new so I agreed and rescheduled. Well, at 7:57 I received a voicemail saying that they CAN'T replace my windshield at my residence, I'd have to come to their shop! WTF? That would have been nice to know a week ago when I rescheduled or better yet, when I scheduled my FIRST appointment.

What an unbelievable disregard for my time. I'm going to reschedule using my other car, have them come out and tell the tech to STUFF IT! Perhaps a couple times a year...

I recently had my windshield replaced by safelite auto glass.It was done in Dec. 2010. My car is garaged. I took it out in late January and received a tiny little nick on my wind shield drivers side. This turned into a long vertical crack. I have never seen anything like this happen before. I have had several nicks on my windshield but they have never resulted into such an extensive crack. I called Safelite and they came out and said there was nothing they could do. Mind you the windshield was replaced just a little over a month ago. Although I have no complaints with the people I spoke to but I believe and several of my neighbors and friends believe it is a poor quality glass. I will never do business with them again.

I had a cracked windshield which when I called my insurance company was refered to Safelite. I scheduled an appoinmtent on a Saturday morning at 8 a.m. to fit in my schedule. After the replacement I was advised that they didn't have the right rain sensor for the window and they broke my review mirror. I was advised that someone would call me to set up an appointment with a dealer. I was called and advised that I needed to take the car to a dealer and get an estimate. I would then have to fax it in and wait for them to determine if it was within their budget. I guess if not, I would have to take more time off until I found an estimate within their budget. And finally after they felt it was acceptable, I would have to take another day off to get it fixed. I asked for a rental so they could go get it fixed, I didn't qualify. When they asked for my deductable payment, it was made on the spot in good faith. They need to change their motto to "If we screw your car up, we will probaly fix it if it doesn't cost too much!"

I had an appointment 8a-12p no show by 12 so I called. they said they would call tech and get back with me. Got no call and 2hrs. and 30 min later he showed up. Also he did not have any change when i gave him cash, at this time he told me I should tip him for what the change would be. I told him he was 2 1/2 hours late and his tip was to be on time! so i went and got change and left him outside in the heat for 30 min. If you are going to be late, call! other people have things they have to do, like being at work on time.

We ordered our windshield early last week, and were told it would be delivered that Friday between 8am and 5pm. No one showed, then my husband found a voicemail on his cell saying they weren't coming because of the rain, OK that's understandable, then the message clearly said that they would deliver the windshield Wednesday July 14, between 8am and 5pm, my husband and I both listened to the message to be sure. So Wednesday came, and no one showed, this time there was no message. So we called and the woman said that in her notes it said we were supposed to get it on Friday between 8am and 12pm, and that no one said they would be there Wednesday.

So by now we were beyond frustrated but since the windshield needed replaced ASAP we agreed to the Friday delivery. So 12pm came and went, finally the delivery guy called and said that he needed to see if some other guy would cover him but that he'd be there around 3. Then my husband calls me to see if the guy had called me and he said that the delivery guy told him that it would be between 3 and 5 but closer to 3. 3pm came and went as well, my husband called again saying that now the guy was going to be there between 6 and 8, but most likely before 7. At 8pm he pulls into the driveway, I was so frustrated I had my husband handle the entire transaction, at 9pm he finished and left. My husband gave me the receipt to file when I saw we had been charged for someone else's windshield! But since what we paid was less than we were quoted for our windshield I have no intention of calling Safelite on it, it's the least they can do!

I had Safelite out and 6, 000 miles later the windshield cracked. We all know the jingle "Safelite repair, Safelite replace". The work is guaranteed except they fail to tell you in the commercials that after your deductible it is replaced free of charge. Oh and by the way if the trim is damaged you replace it, not Safelite. Plus there is a $4.95 charge which I still couldn't get an answer to what that was for.

Sadly when the work was originally completed the repair guy asked my wife to read and sign the paperwork. There is a lot of small print and she did not have her glasses with her in the driveway. Then he asked her to check his work. (Shouldn't checking the work come first, then signing the paperwork?)She noticed that the repair was bad and told him there was a bubble. He said, "Don't worry, the repair is guaranteed". Uh, no it isn't!

I complained to my insurance company and she said that they are getting many calls complaining about this company for unethical practices. Technically in the small print the guarantee is listed, they just fail to tell the consumer. My insurance company filed my complaint and they are reviewed quarterly to evaluate the vendor. Hopefully they will be terminated one day!

They said I can wait in waiting room while they are fixing it and I trusted them.

After they finish with their job they told me don't use that window for 24 hours because clue needs to be fixed. Next day when I tested the window i realized upper rim of the glass in cracked and I am assuming they should have seen (or actually they might have seen) the crack while they were installing and they did not tel me. So I asked them to come and repair because it was under warranty.

I STRONGLY RECOMMEND DON'T CONSIDER THEM ESPECIALLY THE ADDRESS THAT I WENT.

I had my windshield repaired for a crack yesterday, the tech took all of 7 minutes to work on it and left. The windshield was not fixed properly. When I drive, there are two bright shinny lines on my window next to my eye level view of vision. I took my car into the local Safelite Auto Glass dealer who had sent the mobile unit to my house so that they could look at it, and they said there was nothing they could do about it. They didn't even offer an apology. Customer Beware! I'm not using these folks ever again!

Need a third windshield (heated) for my subaru 2003 outback. Safelite said could have been minor crack but they could not find it. crack goes along the heated portion of the glass. i live in the northeast, we get alot of snow and the heated shield is helpful.

My insurance covered two windshields for the past two years, will not submit another due to possible increase in rates. they seem to be the typical business with a big name providing an inferior product. they suck.

will pass word when ever i can to people in need of replacement glass, look for alternatives even if one's insurance will cover the cost of replacement. i did not do my work to investigate them.

Company performed poorly when replacing the rear glass in my SUV. They replaced the glass but didn't re-install the wiper or the heat connection to the window. They told me they didn't create the rust in the wiper so it wasn't their responsibility. They put in the glass and left me with the wiper dangling, two holes in the window and they werer as agogant as they could be. They will never see me again and they haveen't heard the last of this. THey are a pure ripoff.

We had 2 cars with a very tiny crack on windshield for so many months and nothing changed on crack, until we decided in Oct. 2009, to get it reinforced with their miracle glue according to their ads, will not make the cracks any bigger, , . Over this past Thanksgiving, we drove one car about 100 miles away to go to a party, and driving on our way home, we saw the windshield just crack across the way on glass starting from where the crack was. On Monday, we called Safelite to see if they can replace the glass, but now, they say to call our insurance co. Buttomline, do not believe the ads Safelite is putting out there on tv because it is false. We found out that it made things worse. If we had left it alone perhaps we would still have that same tiny crack which we can live with...

This company is not honorable, professional, or reliable. I made an appointment through the 800 number to have the technician come to my home and repair my windshield. The technician did not show up nor did he call to advise me he was not coming. I call the 800 number for safelite and registered my complaint with them. They notified me that it is my responsibility to call the local office and complain. I said that was not my job and I would find someone else to do my repair. I have since read multiple complaints where they do not HONOR their work and do not show up.

My advice is to FIND SOMEONE ELSE!