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4.4 147 Reviews

SafeCart Complaints Summary

124 Resolved
23 Unresolved
Our verdict: Expect excellent service from SafeCart. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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SafeCart reviews & complaints 147

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4:59 am EDT
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SafeCart money back

Whitout my consent Safecart.com.paretolog. charged me 18, 38 Euro on my credit card on April the 28. 2014
Sorry, but that day I've unsubsrive me by safecart
So, I dont want to pay. I reqeust for my money back return back to my credit card
I do not need any more service from Paretolog.With thanks
I am still waiting on a answer of you..

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Deay
South Bend, US
Nov 08, 2014 2:35 am EST
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I check my bank balance on 11-8-14 at 3:35 A.M. and this is what I found: 11-07-14 SAFECART.COM*SPEED [protected] for $19.99.
I paid nothing on that day and I certainly did not order or download anything from SafeCart, in fact, there aren't even any purchases listed under my name! I want my money back in my account immediately! You people are scam artists and I will get my money!

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Jan Moelans
, BE
May 11, 2014 9:20 am EDT
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IK e n nu tevreden, met hartelijken dank. tevens wens ik mij uit te schrijven.

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Jan Moelans
, BE
May 11, 2014 9:17 am EDT
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I will unsubscrive now.thank you.

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Jan Moelans
, BE
May 11, 2014 9:16 am EDT
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I'm satisfaid now, thank you.

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6:34 am EDT
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SafeCart visa charges

I have just received my visa statement to my surprise I have a charge of 64.96 to safecart.com, I have no idea where this has come from. I have not ordered anything from this company.How in the world did they get my visa number from.I wish to have this money returned to me.this is not the first time fraudulent charges have appeared on my visa.Could someone please help me retrieve this money. S.Vaillancourt

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12:15 pm EDT
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SafeCart messed up my computer

On 17 March 2014, I ordered Programs from safecart . Every since my computer has been messed up! I ordered these programs:

1. 1pc fix and support service : $230.00 3. Driver Update: $29.97
1pc active support service : $ 14.99 2 year licence update $ 9.95
total : $ 244.99 Fix cleaner Window opitizer $9.95
Total $48.87
2, Panda Internet security : $ 300.00
It could be more, at this time I would like to see this so called company hanging by there toes! Thanks, Shirley J Goss

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alexander mcmanus
, GB
Oct 30, 2013 6:41 am EDT
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safecart withdrew £20 from my account without my permission

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Donald Waldo
Tolland, US
Jun 27, 2014 7:19 pm EDT
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I do not have this soft ware on my computer at this time. I uninstalled it 6 month's ago for felt that I did not need it.
Don Waldo

PS found another way around the problem.

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5:12 pm EST
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SafeCart fraudulent charge

Without my consent, safecart.com*paretolog charged me 37.49 & 12.47(CAD)on my Mastercard on November 2013, in their e-mail, it said " You sent me an automatic payment to SafeCart®. Here are the details"...is not true, I request for my money return back to my credit card. I do not need any more service from Paretolog.

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John Venasse
, US
Jan 26, 2019 10:26 am EST

This Company is fraudulent to the top! They keep calling me even if I refused to talk to them...My computer is worse than ever! Slowwww…..Then, now they want $600.00US! Better to buy a new computer! I removed that company from my Paypal account...Geee what a scam! Tried to call them several times but or the line goes dead or the answering machines comes up etc...Do not ask for HELP!
(See below their email)

BEST BUY COMPUTER
Senior manager
James Tyrone
[protected]
Dear Customer,
This mail is from BEST BUY COMPUTER to inform you that the services which you have signed up with BEST BUY COMPUTER has been expired, so the service will be automatically renewed in 2 days and the renewal charges will be 599.99 USD for lifetime technical support contract. It will be automatically debited from your account that we have, because you have signed the contract with BEST BUY COMPUTER Care for the auto renewal contract.

HOWEVER, if you don’t want to continue with our services you can call our CANCELLATION DEPT. In [protected] and ask the technical guys to cancel the services and after that you will have to fill up a "CANCELLATION FORM" in order for the services to get cancelled and also get your refund money back which you made payments to us before..

And we would like to inform you that the services which you have signed up for the computer protection i hope you remember that Because you called us when you were facing Problem and so quicken we have fixed the problem and paid us certain amount and the invoice of that contract was sent to your email so kindly call us on [protected] if you wish to cancel the contract otherwise the contract will be RENEWED.

Thank you.
Regards
BEST BUY COMPUTER

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8:36 am EDT
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SafeCart authorized removal of money

I went online with my Ipad 8/31/13 to see if my Pension and Social Security was their, and found out 2 transactions charges from Safecart.com. One for $19.99 and $4.99. Money has been removal from my checking account. I did not authorized them to do that. I have never heard of this company. I do not have a computer just Ipad.Since it is the weekend nothing can be done until Monday. What is stopping them from going back and remove more mone? How did they get my checking account information?

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Mr P Denholm
Glasgow, GB
Jan 08, 2014 12:46 pm EST
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The company taken 2 payments without authorise off my credit card . Thanks Mr Denholm

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5:54 am EDT
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SafeCart unauthorised debit of my account

Even though we didn't choose it we have been put on an automatic renewal for the program RegPro Cure. I've cancelled the direct debit but would like a refund as we did want it renewed. I've tried emailing them at [protected]@safecart.com and have been issued with ticket no. [protected] and have followed it up 3 times with no response.

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Mitchen
, ID
Dec 31, 2013 3:47 am EST
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I had been informed by my bank this Company (Safe Cart) has charged me Euro 11.54 without any authorization in November 9, 2013.

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david dyar
Kingsburg, US
Aug 28, 2013 1:13 pm EDT

i did not want this withdrawn from my account

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1:30 am EDT
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SafeCart unauthorized credit card charge

Safecart is an international scam! Search the net to read the rip-offs and $$$ lost from around the world!

I sent this to the fbi!

"i just received my june credit card statement. It shows that on may 11, 2013 www.Safecart.com charged $19.99 for speedypc. I never heard of safecart.com and i did not purchase any such product. I'm reporting this fraudulent charge to my credit card company because i'm not paying it. I'm also reporting this company to lifelock and the federal trade commission and/or the fbi. When i searched safecart.com on the internet, i was shocked at the number of similar reports by others. Many of them occurred over the past month, but they go back years."

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Patricia A. Miller
, US
Mar 21, 2016 12:54 pm EDT
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I look at my credit card statement and was charge 59.oo on it and I did not ask to be charge by safe cart...I have talk to my bank and I will processed to contact a lawyer if this is not remove asap from my account...I have never giving promission to use my credit card at anytime or without my knowledge. My e-mail address is sassy1948patty@yahoo.com .I want this removed NOW!
Patricia A. Miller
Panama City, Florida 32409

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9:55 am EDT
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SafeCart over charge

I just received my credit card statement and it has a charge of $149 from this company and I have no idea what they did, or who they are!
I will be calling my credit card company this a.m. also.
JoeAnn Gidlow

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T V Roofing Pros
, US
Jun 04, 2013 10:51 am EDT
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Stay away from this company, they are a rip off. I deposited $300.00 and each time I received a referral it was bad, so I received a credit. Today I tried to cancel my account, and I was told I received over $300.00 in credits, however I did not, I received a $55.00 credit each time I received a bad lead, therefore I should still have $245.00 in my account, which currently shows as my balance by the way. They refuse to issue me a refund RUN, while you still can...

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2:25 am EDT
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SafeCart money taken from my visa card

money taken from my visa card for a item i did not authorize on 13/may 2013 & processed on 14/ may for an amount of $15.06 which includes a fee off o.38 cents transaction fee being for U.S dollars could you please explain or help as to why or how this acurd .

Thank You John Couper

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10:32 am EST
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SafeCart remote technical repair

Safecart took £130 from my account on the pretext of remoting fixing my computer which now runs worse than ever. I cannot get anyone on the phone and I am left with having to pay out more money to get it fixed. They lost connection 3 times and I had to top up my mobile broadband twice at a cost of £30 because it was still running from my end. I only have a mobile so calling the 0800 several times to see what was going on was also expensive. They called me at 1.15am in the morning to say connection had been lost for the third time and then supposedly 'fixed' my computer. I have hundreds of errors still, crashing, freezing and running very slow. I want a refund of the £130 but doubt I will get it.,

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9:26 am EST
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SafeCart speedypc pro

I downloaded SpeedyPC Pro to fix problems on my computer, it didn't fix them & made the problems ten times worse, so I tried to get in touch with Safecart & SpeedyPC Pro to no avail. I removed the software from my computer & had to do a new installation of Windows to solve all the problems. I then got in touch with Paypal, as I had paid for the software through them, I opened a case to get my money back, after a day or two & hearing nothing from the seller i.e Safecart, I escalated the case to a dispute, after a week Paypal refused my refund as they said the item was 'intangible'
The item has a 30 day money back guarantee, so why can't I get my money refunded? I have been a Paypal member for 13 years so I am disappointed in their handling of this case. Since downloading SpeedyPC Pro I have read some very bad reviews of it, giving me the impression that it is a scam. Paypal must be aware of this, yet they side with Safecart.

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4:11 am EST
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SafeCart hijacked and then did npt even recieve the product as advertised.

The company came up under my PC start, HP file. I clicked on it because it said driver manager. I thought it was from HP. It wasn't until I saw the icon and also norton virus on my PC. I have virus protection so that is why I questioned it. I contacted paypal immediately. I escalated the complaint. I still lost. I contacted this company 5 times. The only responded once to tell me I had downloaded the product . Of course I did. What a rip off. There was not driver for my old printer. They sent me a windows update which is automatic anyway. I ended up having to purchase a new printer because no driver exist for the old one to go with my XPS.
Don't buy anything from this company.

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fairozah
, ZA
Apr 16, 2012 5:17 pm EDT

I have cancelled. Why did you still debit my Credit Card. I would appreciate a reversa ASAP43

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1:45 pm EDT
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SafeCart activation scam

After downloading PC Booster they said to activate software to call [protected], I did and was connected to a Tec Rep said he needed to get into my computer to find out what the problems were . He asked for permission and connected to my unit, he went through a number of programs and said the computer required installation of missing drivers, had over 500 files needing repair and 2700 problems in the registry that needed to be cleaned out, the cost would be an added $199.00 above what I had paid for the software, , , I declined and terminated the call ... The problem is I had already paid them with PayPal for the software, and the billing # was a different company, now I can't get a refund .. OH, they were located in Bangladesh India...

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6:05 am EDT
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SafeCart this network is cheater

This network is cheater! They're failing the orders but always withdrawing the amount from your card! Never trust this network, they're not reply your messages and never answer the phone calls.. They withdrew the amount from me two times but still giving the error!

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EnigmaSoft Customer Service
EnigmaSoft Customer Service
Dublin, IE
Sep 04, 2013 6:29 pm EDT

Hello Dr. Marc,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. We read your post, and we would like to offer you our assistance. If you could please email us at complaints@enigmasoftware.com, with a detailed explanation of the issue you are experiencing, as well as the email address used to purchase our products, we would like the opportunity to investigate the issue, and do our best to accommodate your request. We look forward to assisting you.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

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Dr. Marc
, DE
Aug 30, 2013 5:51 pm EDT
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Auch ich fühle mich belogen und betrogen von Ihrer Art der Werbung und des Umgangs mit Kundendaten. Alle Versuche Sie per E Mail zu kontaktieren fruchten nicht. Siehe Anhang.
Ich erwarte, dass Sie mir unverzüglich den Betrag von
SpyHunter €29.99
Single User License
RegHunter €29.99
Single User License
VAT (VAT on e-Services (VoeS) Scheme Number EU826013775) €11.40
Rechnungssumme EUR: €71.38 zurücküberweisen.
Löschen Sie mich sofort aus Ihren Unterlagen und bestätigen Sie mir dies auch auf dem Postwege und hier im www. Meine Daten sind Ihnen ja hinlänglich bekannt. Ich wünsche auch keine schönen und schmeichelnden Worte und ich will mit Ihnen auch nicht telefonieren. Ich fordere Sie, SafeCart.com auf, sofort mit Ihren unsauberen Methoden aufzuhören und eine ordentliche Arbeit zu machen.
(customerservice@safecart.com) funktioniert nicht. Alle Mails kommen als "This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. The following addresses failed:

SMTP error from remote server after RCPT command:
host mx.safecart.com[209.139.233.229]:
554 5.7.1 Service unavailable; Client host [212.227.17.9] blocked using dnsbl.sorbs.net; Currently Sending Spam See: http://www.sorbs.net/lookup.shtml?212.227.17.9

Sorgen Sie in Ihrem Unternehmen für Respekt!

Warm regards
Dr. Marc

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AuntieZulu
Ashford, GB
Feb 11, 2013 5:18 am EST

I contacted the tech assistance on my desktop and I was advised to have my computer cleaned for faults (there were over 4000). I agreed to a charge in US dollars which I was informed would cost me £150 UK pounds. My cc was charged £191 uk pounds. Also I was talked into parting with £95 for a 10 year microsoft security for which they charged £115. (which they tried to collect twice). This was blocked by visa and checked by my provider. I have paid over£300 uk pounds for a cleanup and what would appear to be a free download security package. Because my cc company have insisted that my computer may have been compromised I will need to cancel the card and have a new clean up (at extra cost) just to be sure its secure. Payments were made through SAFECART. I now know that it not a company but just a way of paying. I feel such a fool

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10:23 pm EDT
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SafeCart ripped off

I ran a scan with speedy pc pro they told me I had 640 problems with my computer, so I ordered a product from them for
$39.94 I downloaded the product, it, & it told me I still had 67 problems, I tried another scan to find out I had no problems with my
computer. I also recieved a virus after downloading their product.I made a complaint & asked them for my money back.that was
2 weeks ago, I cant contact them, The email addreess cant be found.

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1:12 am EDT
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SafeCart it was never installed

I was told a service person had instaled the pc cleaner had been instaled.It kept popping up to be activated. Date 04/03/2012 transaction.transation amount $29.97 case number [protected].

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6:38 am EDT
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SafeCart I bought their anti virus software but not only did not work but damaged my comp severely

I bought their anti virus software but not only did not work but damaged my comp severely! They are fraud.

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3:44 am EST
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SafeCart scam

How do you trust any one these days, thinking that I would pay to have a software that will clean up my computor, not so, be aware of any pc cleans aspecially safe cart, I have sent emails asking for my money refunded, with no results, I have the bank investigating at the moment, it amazes me how they getaway with it.
June

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Constance Kasperczyk
, US
Sep 17, 2015 4:09 pm EDT
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I wondered why my VISA Card amount was so high and found a credit amount of $149.00 on it for something I didn't signup for or wanted. this is an outrage. I checked on my computer and there's no such app. I want this money returned while I go to the online fraud website and/or the New York State Attorney General's office.

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7:39 pm EST
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SafeCart charging credit card for free trial offer

I had a 30 day free trial offer for Total PC Health and they went ahead and charged it to my card making my account overdrawn. I was charged an $35.00 dollar over draft fee from the bank. I do not want your product, and I want my money back. I don't like doing business with people like that.

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SUENCREW
Folkestone, GB
Mar 20, 2012 6:39 am EDT

I signed up for a free trial and had to put in my charge card details...I have since been charged after 1 day £23.96! This is totally unacceptable and the worst thing is my computer is much slower since i downloaded it. I WANT A REFUND TO MY PAY PAL ACCOUNT

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2:13 pm EST
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SafeCart driverboo

I have a charge on my creditcard under the following titel:
safecart.com*driverboo, [protected]
USD 39.95
I don't know for what?

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SafeCart contacts

Phone numbers

1855 432 0727 808 178 8882 More phone numbers

Website

support.safecart.com

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