Complaint Rating:

Company information:
Safe Home Security
55 Sebethe Dr.
Cromwell, Connecticut
United States
Phone: 1800 - 833-3211
www.safehomesecurityinc.com

We entered into 3 year contract with Safe Home Security in June 2005. We agreed to pay extra monthly fee for parts warranty. I about 4 months our alarm system broke and we called Safe Home Security to schedule an appointment for service. But nobody showed at the scheduled day. We kept calling and scheduling the appointments for 4 months until we actually got somebody in the house to fix our alarm system. Throughout all this time Safe Home Security continued to debit our account (we had an automatic payment plan with the company). We had to go through the ordeal in order to get the service we were paying for.

In about 2 years, the alarm system broke again. We called again to schedule the appointment but, just as 2 years prior nobody showed up in our house. We rescheduled the appointment twice but in vain. Finally both my husband and I gave up and figured it would be cheaper for us to pay until the contract expires, rather than waste our time scheduling appointments nobody shows up for.

We properly notified the company about discontinuing services with the company due to expiring contract. We received the confirmation letter from the company. But guess what: the company still continues to debit our account even AFTER the contract has expired. Now we go to the bank each month to file ACH (Automated Clearing House) in order to dispute the transaction.

This company is a mess. I found out that it has numerous litigations against it based on consumer complaints. Our advice - Stay away from Safe Home Security. It is not Safe, it is Dangerous.