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4.4 147 Reviews

SafeCart Complaints Summary

124 Resolved
23 Unresolved
Our verdict: Expect excellent service from SafeCart. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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SafeCart reviews & complaints 147

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3:05 am EST
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SafeCart huge scam!

I signed up for SafeCart and one month later they charged me again without my permission. SafeCart support said that I will be charged every month. They said that I agreed to that when I used their site for the first time. I knew they would not refund my money but I did not want them to charge me in the future so I asked them to cancel my subscription. Their rep refused and said that once I signed up I can't cancel. What? They left me no other choice; I immediately called my bank and cancelled my card. Don't let them steal from you!

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SafeCart fixing the drivers in pc toshiba-satellite

-i paid and they withdraw from my debit card the amount of $19.97 and never send nothing, never repair my drivers and never call me for any explanation, looking as a perfect rip-off by internet, the phone they announce is #[protected] only computers answer, they give me this reference ener-u2504160326-03ujt . They have other address :
[protected]@icpcsupport.com . Pc booster online support the printer an there are others phone numbers the which only is given incomplete, [protected] and [protected]
I request the refund of my money in full

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Sam Cooper
, US
Apr 23, 2021 7:59 pm EDT

Safe Cart is inaccessible to deal with a problem with my Toshiba laptop. They are unreachable during their business hours by phone.

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5:14 am EDT
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SafeCart scam!

Paid them money and was hoping they would fix my computer. But later I received a call from SafeCart and they said that they need more money because there was a serious problem with my computer. I paid some extra money and they promised to fix it as soon as possible, but then I got another call and was told that they need money again! They were fixing my computer like almost three months and did nothing and every time they called they asked for more cash!

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11:08 am EST
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SafeCart pc cleaner pro - pc cleaner recurring service

Several years ago, I tried PC Cleaner Pro's one-time payment and now they continue to sneak recurring charges onto my account after NEVER having signed up for any subscription service.

I am very careful when dealing with companies claiming to fix computer slowness or viruses, so I always read the fine print but this company is a complete scam!

By the way, they tried to trick me into paying them $400 to get a technician to go in and fix my PC. Ludicrous!

I will be requesting a full refund as well as writing several poor reviews, please those of you out there who have a similar experience, do the same.

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karlheinz hahn
, DE
Dec 22, 2016 1:38 am EST
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habe für euer Programm keinen lizenzschlüssel bekommen konnte es nicht aufmachen das gejd wurde aber sofort eingezogen. möchte mein Geld zurück haben

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Pop's Keller
, US
May 02, 2016 12:29 pm EDT

Yes there service sucks, they don't have customer service cause they don't respond to complaints.

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7:38 am EST
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SafeCart the company and its offers were scam

I had some problems with the computer and asked Safecart Techheal to check what problems were and what I should do. The agent asked me for the permission to get the access to my computer. I agreed and after 20 minutes he said that I had bad viruses as well as he offered me to clean the computer for $430. As well as he advised to pay $160 fee for the support and repair. But this company is scam and they simply take money and don’t check your computer.

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10:09 am EST
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SafeCart bad customer service

I ordered the speedy pc pro dec. 21, 2015, because several sites gave it excellent reviews. Downloaded it, but had trouble installing it because the instructions regarding the licensing number weren't clear. So i called tech which was ats. The guy is more concerned that my purchase wasn't somehow verified (Even though the order number was on the screen) that actually helping me. He said he could fix everything, and would fix everything, wrong with my computer. He submitted an email to get the licensing number (None of my info showed up on his computer) then did a scan. I was disconnected. He never called back. When i called back, i was told he had left for the evening but the new guy can help. I was told we wouldn't have to do a new scan. The computer wouldn't connect so after a lot of tinkering had to reboot. Then had to do a new scan anyway. Then, the guy proceeds to tell me that the software won't fix these problems, but they could fix it for $150. Meanwhile, the licensing guy writes back that he needs my name, email and zip code which i listed when i purchased the product in order to get my license number. Then he writes that my purchase info isn't anywhere on their system, so i have to call safecart. Safecart gave me my license number. Meanwhile, nothing on my computer got fixed last night and i spent three hours on the phone dealing with all of this. I got the product but i want them to fix the other problems they listed for free for wasting my time and giving me the run-around.

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SafeCart charges for automatic renewal for a service which I attempted to cancel

I ordered a service and cancelled it via given cancellation period via email. The company did not canceled the subscription and charged my credit cart for the monthly subscription fee. I tried to inform safe cart via email but their email addresses seem invalid. Thus I am not able to get a confirmation of cancellation. My next step is to instruct a lawyer to fill in necessary complaints on my behalf unless I hear from the company within 24 hours.

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Quang Ha
, US
Nov 24, 2015 3:03 am EST

Same here. Safecart riped me off. No authorization to charge on credit card. No way to cancel

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11:10 am EST
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SafeCart I don't know what this charge is

I just looked at my account and found that Safe Cart Charged me $2.95 in August. Then a couple days later they charged me $19.95 and a month later another $19.95. I have had to cancel my card attached to my checking account and now I will have to wait to get my other card so that I will be able to pay my Bills that are paid with that card. It is very annoying. This is why people hesitate to buy online because companies get a hold of someone's card and they keep charging until they are caught.,

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8:55 am EDT
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SafeCart don't know why charged

My card charged and I don't want safecart. Request refund. Please cancel any products you charged me for on my DICOVER card. I don't want them. I don't know what they are. I don't use or wish to use safecard. On 10/5 my card charged $49.97. My name is William Dougherty. E-mail : [protected]@hotmail.com. I'll be contacting DISCOVER CARD with my complaint.

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4:36 pm EDT
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SafeCart unauthorized debit from our account

found a debit on my checking account and when I called and was finally able to get through, she told me it was for a spyware program that I had purchased. I told her that I had made a purchase in 2013 and I cancelled it right away. I also had a debit last year and called and had the money put back into my account and asked them to cancel again. When I tried to tell the woman I spoke with today she said I had never cancelled and had only made my purchase last year-not true. But she was very rude and said, 'look I'm not going to argue with you about this', I asked her to cancel and put our money back into our account and to please cancel--we'll see next year if they come back and try this again. Not a trustworthy company at all-they are crooks that have figured out a way to get away with taking other peoples money.

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1:34 pm EDT
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SafeCart bill for services I did not agree to

My computer was running slow and I was seeking help to run a virus scan and clean it up. I only needed help for the one computer. I was billed for repair and tech support I did not request or agree to. Product Name Qty Price
Sale10/29/2014
ASAP TECH HELP (1PC_REPAIR_280.00) 1 280.00 USD
ASAP TECH HELP (3PC_REPAIR_399.00) 1 399.00 USD
ASAP TECH HELP (1PC_1STMONTH_19.99) 1 19.99 USD
PC Watchdog (PC Watchdog) 1 250.00 USD

Transaction Subtotal: 948.99 USD
Transaction Total: 948.99 USD
This is a copy of the billing on my credit card. My wife paid this not realizing what was asked for.

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10:09 pm EDT
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SafeCart Unauthorized withdrawal from bank account

Aprox. six months ago I unfortunately purchased Spy hunter to clean up my PC, it cleaned it alright, it completely erased EVERYTHING from my computer, only has a black screen now. Had to purchase a new computer, and I cancelled Spyhunter. Now they are billing me again for 39.99. I want NOTHING to do with them and I do want my money back because they were unauthorized to take it from my account
.

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Audrey O'Sullivan
Savage, US
Dec 04, 2015 8:33 am EST
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I was charged $42.94 on November 2, 2015, for Spy Hunter on my BMO Harris Mastercard. The Reference number is 25140615307043479912233 on the credit card. I don't even know what this is and have not ordered any program of protection for my computer. I would like the charge removed. - Audrey

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teela
, SE
Apr 21, 2015 9:27 am EDT
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I can not login You know neither me nor my E-mail address
I ordered and tried to use it Was not happy uninstall it work Now you have the debit off me for another year, it will not consent to return the money to the account you are charged

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Dirce Guimaraes Pacheco
, BR
Jan 19, 2015 10:07 am EST
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On January, 07 I was charged via credit card 39.99 for safe cart without my being informed if I wanted to keep the service or not. I really want to have a refund, as long as I have not asked for that service.

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Ernesto César Valente Fernandes
, PT
Nov 27, 2012 2:11 am EST
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I browsed Spy Hunter, but did not agree to buy it. I would like to be refunded for the amount of 73, 78€ I was Charged. Thank you.

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pissed
, US
May 11, 2009 12:05 pm EDT

I go charged 29.99 for a spy hunter i ordered 6 months ago. I went to the website www.reg.net and cancelled my order ( you have to have your order number, they sent it to me in an email) and then i call the phone number they provided and got that order cancelled and a refund, the number to call is [protected]

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Leila J. Toledo
Cutler Bay, US
Apr 15, 2009 9:06 pm EDT

I have an unauthorized debit on my bank account, dtaed 4/1/09 in the amount of $29.99 paid to Spy Hunter. I have no idea who they are and no contract with them.

Leila J. Toledo
bb27sp@aol.com

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6:32 am EDT
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SafeCart prelevement non autorisé

Dri*spyhunter [protected]. 99 Usd
Posted: uthappa

unauthorised payment
Complaint Rating: 75 % with 4 votes
Contact information:
uthappa
Sydney, New South Wales
Australia
sir i bought spy hunter a year ago for one years subscrption, and didnot renew it this year, an unauthrosied payment has gone from my credit card...

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1:20 pm EST
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SafeCart refund of $69.37

Order reference number - drup-c0901151424-62tuu
Visa was billed $69.37cad statement will show order as support.safecart.com - copy to be mailed to [protected]@gmail.com. dear sir: i would like the above amount refunded and placed back in to my visa account card. driverupdate registration key: co-bo1-14dff-
Slimcleaner plus registration key: 24zc-5yye-j57p-vouq d plus.
I have no need of this order now. thank you.

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Upset Customer99
Neenah, US
Feb 13, 2012 5:23 pm EST

Purchased SafeCart registry software to fix contaminated registry and the bamk credit card was flagged as hacked. Finally paid by PayPal(a mistake) and found a recurring charge. The software never did work and had to reload the OS. Went to download a replacement copy and now they do not have a record of my email.

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Maridie
, US
Oct 03, 2011 8:31 pm EDT

Why are there charges from Safecart appearing on my VISA bill? I have NEVER authorized these and have disputed them with Bank of America. Please remove all charges and tell me WHY they are on my account. Who are you?

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Bomay
, US
Oct 02, 2011 8:41 pm EDT

I was billed twice. Once on 10/19 and again on 10/23. One charge was for 29.97 and the other for 39.94. I need a credit issued to me. I do not need the same product twice. I would like a credit to my Visa card asap.

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Sudine
, US
Sep 27, 2011 5:40 pm EDT

I was charge twice for your service. Please credit my charge account for all payments, because I cannot see the benefit from your service for me because I can be directed to other websites for needed updates and downolads free of charge.

Your prompt attention regarding this matter will be appreciated.

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john w johnsen
Columbia, US
Aug 23, 2011 8:33 pm EDT

program.I'm not satify with the fuctions that is to preform to correct problems. The filecure license Key: 3A803-71420-A56AD-ODB74.
ORDER#PTLC-U230811-27PBZ. USED THE MASTERCARD----5143.$39.94. Request a refund. Please don't let this take 3 e-mail for me to get a refund .I file a complaint to the credit card company.
date of transmittion: 08/23/2011.time central:2:30 pm.

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Peter B Webb
Chippenham, GB
May 16, 2013 2:15 am EDT

A payment has been taken from my account on 14/15th May for a PC Cleaner which I do not need and have not authorised. How do I reclaim this payment?

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Joseph Baker
Chichester, GB
Jun 12, 2012 4:57 am EDT

An fraudulent entry was made to my PayPal account authorising annual automatic payments for software not supplied or required. PayPal are investigating.

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Oliobe
, US
Feb 02, 2012 6:41 pm EST

I checked my account transactions and had an extra $40.00 after purchasing PC Health Parentologic for my computer. This has now caused my bank account to be overdrawn. This is the reason I am going to sue unless all overdraft fees and money replaced into my account!

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Smarte
, US
Nov 29, 2011 6:05 pm EST

We cleared this matter up several months ago. You billed me $39.94 for your software which I did not order. Several months ago you did the same thind and after I complained you recinded the bill.

Please resind this bill and take me off your mailing list.

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fdlabelle
Summerfield, US
Dec 04, 2010 10:56 pm EST

We downloaded product and it did not work; then we found we had Norton Security Suite and did not need the RegCure PC Opimizer and they tacked on the Privacy Contorls product. The total came to $39.94 and we are asking that it taken off our credit card.

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10:21 am EDT
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SafeCart unauthorized charges

I purchased SpyHunter via Credit card, but it changed the price of my order without any further notice. Instead of charging me 29.99EUR, the order came out with 71 EUR.

I want all my orders to be cancelled and my money refunded to my account.

order number: ST87751436

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USUSer
, DE
Nov 14, 2014 8:40 am EST
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My comment - see above.
USUSer

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USUSer
, DE
Nov 14, 2014 8:38 am EST
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This is exactly what happened to me in Germany today! I have sent a protest e-mail to Safecart. We'll see if that brings results.
This is a disgraceful way to do business and makes me ashamed of my native country!

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3:44 am EDT
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SafeCart unauthorized paypal access

I have never ordered spyware, online security or anything else from these people. In fact I had never heard of them until they hacked my paypal account and signed me up for annual products! I was fefunded by paypal but I am concerned they may continue to sign me up and to get paid for it, I have changed my paypal security and passwords but hey, they bypassed them before so they can probably do it again.

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Nardo
Thayer, US
Jul 22, 2013 10:00 am EDT
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I have a charge on my bank statement for $39.94 for safe cart, purchased with Visa card I did not authorize this transaction.

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JKN
Hamburg, US
Dec 02, 2010 1:37 pm EST

I noticed two charges on in my email this morning. I did not authorize these charges or request the products.

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Jose Lula
Peabody, US
Feb 15, 2011 7:17 pm EST

Unauthorized Software charge was never authorized for me.

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Jose Lula
Peabody, US
Feb 15, 2011 7:07 pm EST

I DID NOT AUTHORIZED CHARGE. 2(two) UNLAWFUL MONEY TAKEN OUT OF MY CREDITCARD ACCOUNT.

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Sonia-SafeCart
Victoria, CA
Dec 22, 2010 3:30 pm EST

Hello,

It looks like these are unauthorized charges, please give us a call at [protected]. We would be happy to look into this for you.

Best regards,

Sonia
SafeCart Customer Support Representative
www.safecart.com

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11:20 am EDT
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SafeCart Cancel

I see this software has charged my credit card again. I would like the service cancelled. Online it gives you numbers to call depending on what letters your program starts with. I have no idea what these letters are so have no idea what number to call! I am sure this software was uninstalled from my computer long ago as it is no longer in my list of programs.

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Edward Nicholson
Ormond Beach, US
Apr 19, 2010 9:12 am EDT
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I did not authorize this purchase and am in no need for their product. Spy hunter renewal # [protected]

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Timothy O'Hara
,
Feb 21, 2008 10:11 pm EST

I received an unauthorized charge from DRI Spy Hunter. I used this software over a year ago and have since changed computers and software. Your software is no longer needed or wanted. My email changed from tbonsmo@verizon.net to the newer one listed on my complaint. Please reverse the charges to my credit card that you have charged. I no longer use your product and did not receive an email stating that you were going to charge if not contacted.

Call me with any questions.

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7:54 pm EDT
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SafeCart safecart got paid but failed to deliver

On 9/9/2014 my computer got hacked I download a software named Spyware the company Enigma software.
This purshase was made by through SafeCart using my Visa card. Today 9/10/2014 I expected the key code to activate the software but nothing nada. I called the bank and yes they got paid I called Enigma for answers but no record show of the transaction. I search for answers and hit a dead end with no software and my money is in safecart, that is no way of doing business they have my money and I wanted back.

Thank you,
Luis Laureano
[protected]@gmail.com

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11:52 am EDT

SafeCart company steals from me and impossible to stop them

The company Safecartspeed is total crap and scam. I haven’t ordered from them, but they started to take money from my account. WTF? I sent them emails and messages, but these ### simply ignored me and continued to take fake charges. I wonder if there are people, who had the same thing. Maybe you can advise me how to stop these withdrawals. Please post your ideas and comments. Thanks.

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SafeCart charge not authorized

Half year ago my computer got a popup ad about RegCure Pro. It looked very attractive so I ordered it online. They charged me US$39.90 for this product. Then I found it didn't improve my computer performance but made it worse. So I uninstalled the product. A few days ago I was charged US$19.90. In the email message they say this is an automatic renewal of licence for 1 July to 31 Dec 2014 period. In the same email they say I can change the automatic renewal or unsubscribe the product via a provided link. I spent hours trying to create and log into an account do to this but unsuccessful. It seemed I already created the account but when I tried to log in it kept saying incorrect password. When I "reset" the password (they sent me the "forgotten" password) and then tried to log in again it always fail. So I'm still unable to cancel/disable/unsubscribe this "automatic renewal" thing. After reading from thousands of complains new I realise I have fallen into a trap and cannot get my money back. I am scared they will continue deducting my credit card in the future as they have the card details.

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SafeCart contacts

Phone numbers

1855 432 0727 808 178 8882 More phone numbers

Website

support.safecart.com

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