RVTL reviews and complaints 1
View all 23 complaintsRVTL - False & Misleading Advertising
I received an email offering free 30 day samples of the products, RVTL Anti-Aging Cream and Equinox Day & Night solution for the cost of $4.95 each shipping costs. I ordered the samples, providing my visa account number for the postage charge, and received the products 4 days later. Seventeen days later I received my Visa bill and was astounded to see that I had been charged $93 and $99 for the products. I immediately called the company and was told that I only had 14 days from the date I ordered the samples to inform them I didn't want them. Otherwise I was enrolled in their "elite autoship program" and could not get any money returned. While they could cancel further shipments, they insisted I had to pay the $192 for the products received.
The websites from which I ordered the samples clearly state 1) RVTL - "30 day Money Back Guarantee" on the page where I was to fill in my visa information; 2) EQUINOX "Full 30 Day Supply (FREE)" on their order site. The following day I received confirmation emails that my "membership" had been cancelled, and providing a shipping address to return the products.
I have repeatedly written and called the company(ies). I returned the products to them by USPS return receipt requested. The companies have not signed the receipts. I have repeatedly contacted the company by telephone and email, but they refuse my refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
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The product " free sample is anything but" £ 184.00 lighter in my bank balance made me realise that, and to add insult to injury the products are cheap crap, I've been given lines & wrinkles by this company & trying to speak to anyone that can resolve the unauthorised removal of the monies from my account. LADIES BEWARE, product " free sample" it's certainly not, you have more chance of gainiing the a few wrinkles dealing with these scammers, this company is based in the USA so us UK ladies can only hope our lady friends across the pond will put a stop to this rip off asap, ladies I understand we all strive for eternal youth & live in hope there is a product that will magically make us look 23 again, but this company taking the utter piss out of us all ! so, as embarrassing as it may be bite the bullet & complain about them tool, Spread the word.
It's poor fit off.i ordered because I thought will be nice for change and shipping was resonable . And 3 samples for free. But I had rush on my skin after week.so on day 14 I canceled my account.could not do earlier.but was such disappointment I was charged £95 and £89. From my credit card.i got email from them where state my account was canceled and no further charges or products send.ok I thought will be money back. NO SUCH A THINGS. SINCE 7/10/14 I emailing them every they and still did not get money back.every time they sending different information.the first of all I got email I had to send on other address to cancel my account.i did again.got email where states my account canceled.than cancellation nr.than RAM nr to send my products back to get refund.than I got other email where states my products sent and was tracking nr provided.Went to post office but no any products there and could not track anything.so now I send them every day emails asking g pay my money back .But they keep sending me when I will post product back they will refund me.How I can something what they did not send me.I don't want refund i want my money.i did not call yet because I do not leave in England I should check before order.i did because was English address.F...k scamers. Rubbers.Please be aware before you agree give your card details.they know what they doing.why is not trough PayPal ?because they will not be able do what they do now with people.
This is probably the best eye cream I have tried. The texture is creamy with honey odor and the price for its value is unbeatable. I just ordered my third one right now. It is a product I recommend for everyone. I also put it on my face which help with my irritation as well. Great product!
Great product use it not only around my eyes, but also around my lip line, works great. Use all three products daily, the night cream, the eye cream, and the moisturizer.
light and comfortable in texture. love the texture of it. I am not sure how effective it is b/c I had return it. its other products were too heavy in perfume (I bought night revival cream and the hand cream)
at first, my mom thought it helped her a bit for the first couple of dyas but after that, she said he eyes looked puffier than ever and she felt a bit irritated. Maybe she was allergic to the ingredients.
"I am 25 years old and have very dry skin under my eyes which is prone to lining. It has gotten particularly bad this past winter. This cream is mildly helpful but I have not seen a major improvement in the hydration under my eyes. It's better than nothing but its not great.
"
The most important thing: DOES NOT MAKE YOUR EYES STING! This is such a good product . Very moisturizing and really does the job. Has a very pleasing scent. I love it and will be buying another jar when this one is gone.
i ordered free sample, but like others didn't read properly, this doesn't mean the they can rob you, i rang a number and was told they had sent some more not ordered, that i could keep it, said i didn't want it, the cream made my face drier then before i used it, gave me a tracking number which could't be found, said they would refund the whole amount but only refunded £40, they still owe me £50, small compared to some people, they are still advertising and conning people
I have found the following information Sheridan Labs DBA EquinoxDNA, RVTL, and I'm sure many other names is located at
14953 S Heritage crest Way, Ste #C
Bluffdale Ut. [protected]
Phone [protected]
President: Asadullah Khan
Operating Manger: Kasim Barakzia
GM: Fahim Khan
Customer Contact: Larry Roberts
Attorney: Jordan Cameron
I believed pressure should be put on the State of Utah to the elected officials of the consumer protection division to get rid of such deceptive practices in the state