I received an email offering free 30 day samples of the products, RVTL Anti-Aging Cream and Equinox Day & Night solution for the cost of $4.95 each shipping costs. I ordered the samples, providing my visa account number for the postage charge, and received the products 4 days later. Seventeen days later I received my Visa bill and was astounded to see that I had been charged $93 and $99 for the products. I immediately called the company and was told that I only had 14 days from the date I ordered the samples to inform them I didn't want them. Otherwise I was enrolled in their "elite autoship program" and could not get any money returned. While they could cancel further shipments, they insisted I had to pay the $192 for the products received.
The websites from which I ordered the samples clearly state 1) RVTL - "30 day Money Back Guarantee" on the page where I was to fill in my visa information; 2) EQUINOX "Full 30 Day Supply (FREE)" on their order site. The following day I received confirmation emails that my "membership" had been cancelled, and providing a shipping address to return the products.
I have repeatedly written and called the company(ies). I returned the products to them by USPS return receipt requested. The companies have not signed the receipts. I have repeatedly contacted the company by telephone and email, but they refuse my refund.