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Rust-oleum Epoxy Shield, Canoga Park, California Complaints & Reviews - Warranty

Rust-oleum Epoxy Shield Contacts & Informations

Rust-oleum Epoxy Shield

Posted:    William Pung

Warranty

Complaint Rating:  65 % with 17 votes
Contact information:
Rust-oleum Service Company
8030 Remmet Ave #3
Canoga Park, California
United States
Phone: 951-204-1183
premiumgaragefloors.com
Please don't be fooled by this product, especially if you have a young family and are looking for a trouble-free solution to your garage flooring. They claim to offer a two year warranty and will do a moisture test prior to installation to make sure their product will work. Well, they came on the initial examination, gave me a quotation and applied plastics sheets (approx. 2 sq ft) at 2 random sections of the garage. I called them the next day and they said to check underneath the sheets to see if there were signs of moisture. There was none. So they said that we can proceed with the installation.
One year later, I noticed bubbling and called "William Upton", the manager. After three attempts and a month later, I received a call back from him. (Every time I called the office, the staff were very pleasant and I'm sure they passed my message to him) When he finally came out to inspect the problem, he concluded that it was due to a moisture problem. He said the warranty doesn't cover this problem. I asked, "What about the moisture test we did prior to the installation?" Then he showed me a paperwork ( what they call their "expectation sheet") that the warranty does not cover moisture problem.

My biggest frustation and anger has to do with the fact that they came out, conducted their own testing and gave me the okay to proceed. Then when it was time to honor their warranty, they concluded that there was moisture on my floor - a problem their test stated I didn't have. Then they whip out an "expectation sheet" that stated even if their test shows no moisture, we (the clients) understand that there could still be a moisture problem and that they will not guarantee their work if this is the conclusion of their finding. This "expectation sheet" was not shown or mentioned to me on the initial visit nor prior to the installation. Morever, this so-called non-warrantable clause is not even stated in their moisture test description on their website. (See http://premiumgaragefloors.com/PlasticSheetTest.asp)

All along I believed that since their testing showed no moisture and since they said it was okay to coat my floor, that I should have the peace of mind knowing that should anything happen, Rust-oluem would be there to help me with any problems arising from their product. This is a blatant attempt to mislead consumers. Please do your homework and think twice before contacting HOME DEPOT and the RUST-OLEUM for your garage floor coating services.

Now I'm stuck with a garage floor full of bubbles that my young children constantly trip on. They offered to replace the floors with their modular tiles but I would have to pay for it.
Comments United States Home & Garden
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 2nd of Nov, 2008 by   ed watkins 0 Votes
he's right

this product is worthless
it peeled off my gargae floor in large sheets in about 2 months.

ed
 16th of Apr, 2009 by   Rana 0 Votes
I paid for a full Rustoleum Epoxy Shield garage floor install through Home Depot. 3 coats, (primer, main & topcoat) professionally installed by Rustoleum "techs' The warranty was for 3 years.

Within warranty, the floor began peeling up in large sheets. After much arguing, Rustoleum agreed to step up and fix it. Now, just out of warranty, the adjoining 2 sections are failing. I have been trying to get Rustoleum to do the right thing, and fix it, but since it's out of warranty (only by a few months!) they are not even returning my calls.

I strongly suggest anyone considering this product to NOT do it. It cost me $2000, and now, the repairs will run $400...$200/section to repair. Rustoleum does not care about customers or consumer relations. This is a very poor product, and a terrible company.
 22nd of Aug, 2009 by   Floor Wiz 0 Votes
When you apply an Epoxy coating to concrete (100% solids, not a breathable paint or epoxy), the concrete is not able to "breathe". Air gets trapped (cement gas) underneath the coating and it begins to seperate the coating from the concrete. Also, even if the moisture test does not show any signs of moisture, because the concrete can't breathe you can develop moisture pockets that also pull up the coating and eventually destroy the coating. Look underneath the sheets that are peeling. If you see a pink substance, it is bondo which they used to fill cracks. The epoxy does not adhere to this either. Best you can do is have the epoxy grinded off the floor and apply a an epoxy product that breathes.
 22nd of Sep, 2009 by   axeobke 0 Votes
hi everyone i had just gone threw the process of applying this product so i am hoping this doesnt occur for me
 1st of Nov, 2009 by   Ricker 0 Votes
My "professionally installed" floor is just over 4-years old and it has had problems from year two on. Now that it is "out of warranty" I cannot get anything but the standard corporate line. Rustoleum sent technicians out twice to do repairs during the first 2-3 years but they would not acknowledge if the floor was having any unusual or unexpected problems. Apparently, increased blistering, bubbling & peeling-off of grapefruit-sized patches is not unusual. I expected better for my $3, 500 from Rustoleum & Home Depot (I got the literature @ HD and contacted/cotracted Rustoleum for the estimate and installation). I'd estimate that between 1 & 2% of the surface is showing signs of distress or failure.

There are several important preparation steps that are needed to help assure expoxy coatings adhere to concrete surfaces. Most, including cleaning, etching, drying, etc. are mentioned above or elsewhere. If I know this, so should the factory authorized installers & technicians. I'm fairly certain the preparation was not done adequately by the installers. Now, Rustoleum won't even offer DIY guidance on how to do repairs.!

It's my opinion that if the "professionally installed" product performs this poorly, what can anyone expect from their DIY product line? I suspect you'd get better results using a 'knowledgeable' concrete contractor who specializes in concrete coatings than relying on Rustoleum designated installers & technicians.

Rick

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