Rush My Passport
reviews and complaints

Do not ever use these scam artists…I paid $280. For the rush service on march 6th and nobody called me, helped me, or has offered to help me as they have no clue and they should be shut down! The current usps or any other agent services to get your application for approved is a 6-8 week wait and this company does nothing to help you…and their website does not work! You can’t download your application or any files ever and they wont do anything about it!

This is completely predatory, they claim they can facilitate the passport process but they cannot adjudicate any of the forms slowing the process. All they do is take personal information have you fill out the forms and don’t even give you information on where to go to have the forms adjudicated, slowing the process. The entire process is laid out very plainly on the government website. I can and have filled out the forms and have the appropriate documentation and hunt for an illusive appointment they have zero ability to expedite anything. They don’t even have a section where you can download their RRF request for refund form, but have a limited amount of time to submit such form. Their office isn’t open until Monday given that I ordered on Friday who knows if they will accept my form or if they give me a form.

I went to the designated Fedex location. The people their took my photo and sent me to a computer where I filled out the application for renewal. I paid 210.00 bucks for the government processing fee and to have it expedited using my credit card. I even called the government processing department and they confirmed that was the price and frowned on using a third party. I sent rushmypassport my docs including my passport. Then I get an email saying I needed to include a check for 210.00 which was what I thought I paid them. NO WHERE DID IT SAY MY 210.00 WAS THEIR FEE! and that I was to include another 210 for the government. So I called them to resolve and to date I have heard nothing back and they have my stuff. NOW, after reading they will try to put this on me, "I should have checked the third page of blah blah blah." Just refund my money and send me my photo and passport back please. They our what we now call a "legitimately well-crafted" SCAM and Fedex should be ashamed for affiliating themselves with these jokers. SCAM SCAM SCAM, I am calling my Senator and you should too

I recently applied for an expediated passport through Rush my passport. When I went to pay for it, I ended up getting double charged for this item. This company has made it impossible for me to get ahold of anyone to get my refund. First, I tried calling them, and every time I called I got an automated voice telling me that they are closed. I've called at various times on various days, all with the same outcome. Then they tell you that you have to complete an RRF form within three days of purchasing otherwise you don't get the refund. I have searched high and low for this form but i cannot find it. The only form I found was a refund was if I received my passport later than they said they would deliver, and I do not apply since my application has not been "Processed' yet. This whole altercation has been a pain in the [censored], and I have never experienced such [censored]ty customer service in my life. Below I attached a picture from the web page displaying my orders. The one titled "Europe trip" is the one I created and intended to pay for. The one titled "Passport renewal" I did not set up, and did not authorize payment for.

I have emailed them twice and called them twice, have not received a call back or email. They said they do not have my original documents but they do (I am in law school).

I need my documents back so I can just file on my own. But, can't contact them.

GW-A509D2DCE

They received my order on August 22, 2022

I called on August 24, 2022 and left a message with my order number and my cell phone number to call back. I called them again on August 25, 2022 and again left my order number and my phone number and asked them to call back. They do not pick up the phone you can only leave them a voicemail.

I emailed them on August 27, 2022 and August 31, 2022 with the same information, my order number and to please respond back to me.

It has been 12 days since they said I do not have the correct paperwork (which I did send) and I have contacted them 4 times and they have not reached back out to me.

I need to get a passport so I can travel, so this is urgent. I am surprised that Fedex allows them to use their name.

I got scammed, don't pay a dollar, they ask you travel date and country and they get your package, put it in another package and mail it to state department, no expedite whatsoever they use the name rushmypassport and expedite travel to trick you, all 5 star reviews are paid not true, if you fell for this scam please email me, we might have a chance to get our money back. Or if you organize any class action or mass complain at cfpb or another way, below are my order numbers.

GW-FF29FCE84, GW-A81295E63

I filled out the passport application but it on 7/23 @ 5:30 PM and did not send it as of now (1:11 on 7/24). I do NOT need your service as I can get my passport directly through the government in the same amount of time. My American Express was charged $227.00. I would like an IMMEDIATE REFUND TO MY American Express! I am very disappointed that Federal Express would allow a 3rd party link as this is over $200 more than I would pay if I went directly through the government. In other words, this is a sham. Please respond within 48 hours to:

[protected]@gmail.com

Thank you

336.926.2512

Absolutely WASTE of money. First off, I just needed to renew my passport. I paid this company $246.95 for a so-called rush passport. I thought it included the passport fee. It did not. TIt was an additional $208.32 o get a brand new passport from the post office $130.00. WHY? I called to complain about why they took out funds before I even had the picture taken and couldn't get in touch with them, until I lodged a complaint on PAYPAL. Then I got through, but to my disappointment didn't realize until I did all their jumping around, that it was 1/3 the price If I went directly to the Post office. Don't waste your money.

Transaction# 5G0297237M551571A

Liars! Scammers, terrible service, and if they even answer the phone all - they hang up on you.

I paid them in early September 2020 for expedited service because I had a scheduled trip on November 14, 2020 - see below - (notice what it says about 4.4 weeks).

Select Expediting Options
We are only offering limited options at this time

Expedited Service 4-6 weeks $179.00
Recommended - on average, customers using this option get their passports in 4.4 weeks

Smart Service up to 8 weeks $99.00

Because of COVID they cannot meet what this Ad indicates. They cannot meet either 4-6 weeks or up to 8 weeks - yet, they are running this add 24/7/365. They have no control with passport timeline.

I ordered with them and just learned from the GOV that I will not get my updated passport until late December. The GOV received my re-new passport docs from Rush My Passport on [protected]. Thus, it will take almost 3 months for me to get my passport - maybe!

Rush My Passport new this when they took my money and lied to me.

Don't use them.

Three months ago I paid this service to rush my passport renewal. That payment and the official government payment were taking from my personal account at that time. I have repeatedly tried to contact this service by phone and using the online chat service. Neither has provided any responsive. These phone and chat sites are the worst I have ever seen. Ask any question you like and it will return the identical worthless response.

paid for passport services through the rushmypassport website, called first time during published business hours...no answer, called next morning during published business hours...no answer, company never answered their phone for the required link to mail in the forms...so many complaints against this fraudulent organization...wish i had researched prior to paying...all i can do is dispute charges with credit card company

The timeline that I was given to receive my passport was totally incorrect. Several people gave me different timelines and processing directions. I didn't online and then once I completed the application online and they took my money was told they could not process it that I had to go downtown to the government building. My trip was in 3 days. You can imagine how upset I was. They made me feel out a form to request my money back because they in FedEx made a mistake. I completed the form and then they tell me it takes 7 days for the form for me to get MY money back has to be approved. And once it's approved is going to take another 10 days to get my money back. I talked to several people who all told me several things. Five different people gave me five different timelines and five different explanations. They were all incorrect! It's almost like no one there even knows what their own procedure is. I am extremely upset and extremely frustrated and I should not have to ask permission to have my own money back for a mistake that you made! The people that I spoke with almost each and every last one of them handled me very short and dismissive. No one was in pathetic or compassionate understanding. I was dismissed and shooed away at every turn.

Hello sir / maam
I'm complaining about my passport march 12 after mahuman nko process sa passport nag fil-up ko tong LBc form din clear sa akong mata na nag butang ko ug address din phone number . Every day or twice a day ko ga visit sa LBC website but no tracking number always naka butang until mag march 28 wala jhud . Then nag wonder why nako 1 month na nilabay wa pud nanawag sa akoa . So march 14 morning nag visit ko sa website na shook nalng ko na niwagas ang info sa site ninyo na march 28 -4-11 naa na akong passport dare sa cebu lbc branch clear pa sa akong mind na ana tong nag assist nako didto sa dfa LBC dumaguete na tawagan ko sa lbc delivery . But even one single misscall gikan sa lbc wa jhud . Always naka on pud akoa phone .
Din nag adto ko march 14 sa lbc branch duol sa amoa ana ang staff gibalik daw sa dumaguete dfa din naa naabot na mag bayad wa na daun mi gi intertain lahi na so nag adto ko sa isa napud ka lbc branch nga naa sa mall dapit sa amoa ana pud didto naa daw sa manila dfa na akoang passport . Naglibug na jhud ko unsay tinuood . Please respond asap to my complaint . Kay kailangan na kau nako ang passport nako.. na dismaya jhud ko sa inyohang service dugay nako gapa LBC karon pa jhud na in ane important things pa jhud ! Nag bayad ko ug tarung sa inyoha sana inyohang service tarungon pud ninyo . Gikapoy nako sgeg balik2 duha na ka branch akoa gi adtuan . Iyohang mga staff wa pud klaro .

Terrible. Just terrible. I definitely needed a simple rush job, and it appeared they were good to go with that. In fact, they were great at first. They walked me through the steps in a way that almost made me feel like a little kid, which is great - just to make sure each step was properly followed. When I got to the post office with all the paperwork, it was perfect. So the docs were all sent off properly. But then there was a small snafu that was unrelated to RMP's assistance. RMP let me know about that pretty quickly, and I worked that out within 24 hours and called them back to let them know that it had been corrected. From that point on, they were absolutely worthless. They punted, as if their job was over. They flat out told me that I needed to then talk with the State Department to arrange getting the passport issuance finalized, which was very complicated since RMP was still listed as the recipient (including the address) of the new passport. Because of the snafu, I was dealing with like a 24 hour window so the details were critical. I explained that to no less than 3 RMP agents, and none of them were even interested in doing anything to help. I finally figured out that the "reps" that RMP had assigned to assist in case of a problem were outside agents, like travel agents who were "on call, " and none of them really cared too much. It was pitiful. I ended up just not involving them anymore at all and arranging for the State Department to bypass RMP and send me the passport directly via overnight mail (which cost me ADDITIONAL money over and above the $ I paid RMP) to send it directly to me, so I literally got the passport and then went directly to the airport and had a successful trip. But it was literally no help to RMP. I did all the work. And this may sound crazy, but worst of all, RMP still has not contacted me at all to check in or update me or see if I ever received my passport. They have no idea that I arranged to have the passport redirected to me instead of them, so as far as they know, we are still waiting on the passport being delivered to them for my trip that was supposed to start 2 weeks ago. But no call, no e-mail, nothing from RMP at all. Does THAT sound like good customer service? I would never suggest or recommend that anyone use this service unless (1) you absolutely require your passport within the 2-4 week time frame AND (2) you are absolutely, definitely, certainly know that there is no chance for any blips at all (and I had no idea there would be one!). Otherwise, do it on your own. You're far better off - you'll give yourself better customer service and you'll save whatever the cost was, like $170? Wow.

I paid a large amount to get my passport handled. They give you a number to call to get the additional paperwork. Over two days I called 5 times and listened to music for 15 or more minutes. I never got through.

I finally submitted the passport renewal myself and it was fine. I paid $189.00 for nothing and will try to get it back.

They show great reviews but I suspect they are fake.

I contacted your company because I thought I needed a passport with my changed name after getting married and I was going to be traveling in 4 weeks. I sent all documents by Fed Ex on a Wednesday evening at 5:30 pm. The next day, Thursday, I found a passport with my "changed/married" name that I had not remembered I had attained! I called RUSHMYPASSPORT immediately and they said they would cancel my order and send my documents back. (I called at 3:30 pm on that Thursday, so the documents may not have even been received yet.)
They sent me a refund form. I filled it out immediately and faxed it, also emailed it. I still have seen no refund and am very angry. This certainly shouldn't cost $178. I'm sure nothing was done by you at this point? My order # is 577477. Please send me a refund. I'm very frustrated with communication also. I have emailed at least 3 times inquiring about this refund.
Thank you.

Solicited the services of this company because we discovered that my son's passport expired and he was set to travel out of the country in 2 weeks. I paid the initial fee of $158.90 and was sent a two page check off list of everything needed to get his passport in time to travel. After getting everything together and ready to be processed I was told he would not receive the passport in time (2 weeks) and for a "faster" service I would need to pay an additional $130, which I did. Then we had to find a passport agent that did not have a month long wait to get into see them, which the closest one was 1 hr away, ok... To get this done my son drove the hour... The passport agent charged $25 to review and seal the envelope to send to rushmypassport (Rmp). So here we are 2 days from his travel date and still no passport... My son called and inquired about the status of the passport and was told the us department of state rejected the check for $170 stating it was the wrong amount. 10 minutes after my son called we conveniently received an email stating such... Rushmypassport (Rmp) claimed they just received the letter. Now, for another $10 rmp would cut a check on our behalf to get the passport, but it would not arrive until the day after my son was to leave the country. For all our trouble rmp is supposed to refund me $130 for the "faster" service (i doubt i'll see it) and I got the privilege to be berated by their "solutions representative"so we waisted $158.90 for a bogus service, $25 "sealing charge" mileage, time, and, photos, fedex envelope and flight and hotel expenses. Do not use this service, it is a scam!

Beware of this company! They charged me for a service they did not provide! I ordered online 20 days before my cruise and paid for the 10-12 day service. I was told by the passport agency that I needed to wait until less then 14 days for my appointment. I called rush my passport 12 days before my cruise for their paperwork and was told I needed to pay more money. I immediately told them that I wanted to cancel their services and faxed a cancellation request. I was informed by their company that I only had 3 days to cancel my order and they would not be refunding my money. They refused to refund my money even after filing a bbb.

I found Rush My Passport while researching an expedited passport. I was 20 days away from my cruise and ordered the 10-12 day service. When I received instruction from Rush My Passport, I made my appointment with the passport agency who would not see me until 14 days before my travel. I called Rush My Passport 12 days before my cruise to get my paperwork from them and was told that I would have to pay them more money. I immediately told them I wanted to cancel my services and faxed them a cancellation request. I was informed that they would not refund my money because their policy states it all cancellations need to be done within 72 hours. How could I have cancelled if I that quickly if the agency would not see me before the day I went in? They charged me $200 for a service they did not provide.

If international travel is in your future and you need expedited service to obtain or renew your passport, I strongly suggest you consider going directly to the Dept of State or use a vendor OTHER THAN Russmypassport.com - a passport expediting firm that is engaging in shady business practices. THis company is unilaterally changing the terms/conditions of service after payment is made and received; fails to retain records of its conversations with customers who have contracted for their services as well as other appropriate records necessary to discuss the contract, and fails to deliver passports on time as promised. I will miss participating in a group tour because of this firm's wrongful conduct - despite the many phone calls to and assurances from the Customer Services Reps that I would have my passport on time.
I have complained to my elected officials in Washington, DC.