Complaint Rating:

Company information:
R
Raleigh, North Carolina
United States

I reserved a car May 6-19 at the RDU Airport in Raleigh, NC and was given a mid-size car as requested. I drove it for less than a day and heard a bumping noise. I had left Raleigh and was unable to return it for a few days. Thrifty exchanged it for the same model when I made a special trip back to do so. I was back and forth across NC visiting family and friends and began to hear noises from the second automobile. Again I had to return and exchange vehicles and Cheryl of that office was very rude when I asked her what could be done because of the problems. I was basically living out of the trunk of the car with two heavy suitcases and staying with family and friends and grabbing what I needed to avoid lugging everything. She asked me if the gas was full and I told her almost and she told me that was my reimbursement for my problems. I asked if she could at least give me one free day and she said no. When I disputed that business practice, she began to say "yeah, and you're now gonna sue us, huh?" I left with a third vehicle after refusing a vehicle with no trunk space explaining I would need such vowing never to rent from Thrifty again. In addition, the person washing cars outside had the radio turned so loud it sounded like a concert coming from that area.