Company information:
Chase Auto Finance
137 Manor Avenue
Hempstead, New York
United States
Phone: 516-643-2382
I ve spoken to an extremely rude representative named
George re: making another payment towards my account. I
had already put another $100 on it to catch it up some.
He told me to keep the money and that he cant do anything
with that. He also said that they will not accept any
payment less than the $420.00 that is owed. Which is a fat lie. I am extremely livid by this response. I am also a customer service rep
who has dealt with collections over 10 years. Where I am now, I am expected to deliver courtesy to our subscribers no matter what. I am expected to be empathatic in their dilemmas no matter what otherwise I won t be employed. This was disgusting representation. I then asked for a supervisor and he flat out told me no and to call back.
This was 7/9/09 at 5:45pm. I am awe struck that if calls are being monitored as my calls are that these reps still work there & are getting away with speaking to people in this manner. I will never bank with you all because of the many mishandlings that I have experienced via phone. This treatment is unacceptable even if an
account is delinquent. I cant help my situation right now but I am doing my best and to be treated in this manner is ridiculous and I want something done. I have called and I can honestly say I've literally had 2 nice reps. This is why I dont call back when left a message. I do want something done about this and the phone call pulled and analyzed. I also called back and was tranferred into a
full voice mail for a supervisor. I called back again and
another rep left me on hold and didnt come back to the
phone. Simply outragous. I would never be able to get away
with this type of treament to our customers because our
management team listens to each call. I hope that you take
this seriously because this strategy is also illegal being
that aggressive. I do want that call pulled. I tried calling back again sw a Lovell id # n095682 (if this is a real #) he also would not get me to a supervisor. This is on 7/10/09. These people should all be fired. I know I would be if I talked to people in that manner. I am sending a copy to the Better Business Bureau as well. I really hope something is done about this because this is inexcusable.
