Complaint Rating:

Company information:
IC Systems, Inc.
444 Highway 96 East, 96 East Box 64886
Saint Paul, Minnesota
United States
Phone: 866 903 1001
icsystems.com

I contacted my credit card company and was told that the account had been sold to IC Systems, Inc. for collections.

I called IC Systems the first time, and all seemed to go well. I was put on a payment plan.

Then when the first payment came and was supposed to be deducted from my checking account, it wasn't on the day they said it was supposed to be. Finally, 3 days later, they deducted it. Then 3 days after that they called me demanding the payment. I called them back and after speaking with them, they at first claimed that I was not on a payment plan an d wanted to knwo when I would pay. I asked to speak with a supervisor, and after speaking with him it appeared that the account payment plan had been revoked for non-payment on the day it was supposed to be paid. I told them then that the money had been in my checking account and was there now but they had not deducted it from my checking account. The supervisor checked some more and came back and told me that it was fixed and the payment plan put back in place. He said he had found the payment.

Flash forward to one month later and I now have gotten a letter from them (note I still have not received a paper copy of the payment plan put in effect). The letter stated, that due to non payment, they were now demanding payment. I reiterated at that point, that I had already called once about being put on a payment and what had happened last month. Again, I asked to speak with a supervisor and when she came on, her name was Lisa, she told me just to ignore the letter but the payment plan was still in effect.

I tried to tell Lisa that it's very confusing and frustrating to get this type of letter after having set up a payment plan with the company but her only remark to tell me that I wouldn't be getting this letter if the bill had actually been paid in full.

This company refuses to send me a paper copy of the payment plan for my documentation and in fact told me to call my original credit card company for this instead.

These people are rude and very very inconsistent with their information over the phone and via mail.