Complaint Rating:

Company information:
RS To-Go
California
United States

This chair is sold through many of the office supply stores. I purchased this one at Office Depot in February 2009.

The chair arm broke. This arm is plastic and is screwed into the base and the back. The arm is screwed onto the base with two screws and broke in two places, next to each screw. Once broken, the back no longer stays in place. The chair is unusable. I did not misuse this chair. I only used the arms while standing up from the chair and not in a manner supporting my weight. I think this is a defect in the design. The chair is not even one year old.

On a side note, Office Depot would not do anything for me. They could not even provide contact information (not even a website address) for the manufacturer of the chair --only the company they bought the product from. After 14 days past the purchase there was nothing they could do --they are all about the customer purchasing their own in store warranty. SO MUCH for standing behind the products you sell.

Can't find a website for a company named RS To-Go on the internet.

Chair name = Venn
Type = office chair
Manufacturer = RS To-Go