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RPG Show/Wig Complaints & Reviews - Wig

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RPG Show/Wig

Posted: 2011-10-01 by    Mstew10

Wig

Complaint Rating:  78 % with 32 votes
Contact information:
RPG Show
China
rpgshow.com
After watching numerous testimonials on YouTube, I didn't hesitate to order a full lace wig from Rpg Show. I have purchased many wigs over the years so I am very familiar with the textures of different ethnicities. That is why I choose a wig that was supposed to be Indian Remy with a body wave. #sls 035-s. When I received my wig I noticed that it was very course and wirery figured that maybe it was because they had used some sort of setting lotion to hold the curl so I washed and conditioned it. Afterward I realized that the hair was definitely not Indian but most likely Asian. When I contacted Rpg Show I was basically just brushed off with a weak explanation that I should have ordered virgin Indian hair.
This was not the only problem. I also noticed that the wig has a very bad odor. It smells like old tennis shoes. I have tried everything including Febreze Sport in an attempt to eliminate This awful odor that you can smells up my closet that I keep the wig in. I am to embarrassed to wear this wig. I contacted Rpg about this problem and asked them what I could do about it but they never responded. I guess I am just going to have to get over the $360.00 I threw away.
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 13th of Oct, 2011 by   Too Late +1 Votes
Please remove this negative comment because RPG Show has resolved all of my issues with my wig and I am more than satisfied.
 13th of Oct, 2011 by   Too Late 0 Votes
Please remove this complaint. Rpg Show has resolved any issues I had with the wig and I am more than satisfied.
 4th of Nov, 2011 by   Too Late 0 Votes
I am writing again in hope that the editor of the complaint board please remove the negative comments I made against RPG Show.
RPG has gone out of their way to make good on any issues I might of had with them.
 6th of Mar, 2012 by   Jewell1020 0 Votes
I must agree - RPG show's customer service and products are not up to par as they were a year ago. I am very dissapointed, as I too was sent an inferior unit 3 times. I ordered a jls011c custom, Yaki texture which was a 1A cap contruction. they sent me a glueless cap. They said I could return it k which I did. The 2nd time, sent me a silky unit..I have never worn silky in my life. again I asked them to please correct the problem and I sent the 2nd back. In the meantime, I placed a replacement order - again custom. I waited over a month for the custom and decided to contact them for a status. They said tthey never received the unit I returned - after a whole month. I knew then, they were lying, as I sent them the tracking UPS tracking number to trace the package. When they finally admitted to tracking down the returned unit, I decided I was just too exhausted to deal with these substandard vendors any longer, so I order a stock unit, els-119s. I just receive it today, and am convinced its a defaulted unit they forgot to put in the garbage, but sent to me instead. The hairline is about 3 to 4 inches receeding to the middle of my head. I cannot wear this thing. Meanwhile I am a Diamond VIP customer, as I really loved their products and customer service a year ago, but now since they have expanded, customer service is no longer a priority and obviously neither is a product of quality. If anyone reads this, please do not buy from these people, Once they get your money, you are stuck with a substandard product and minus your hard earned cash.. Buyer beware...
 7th of Mar, 2012 by   rpgshow +1 Votes
this is from rpgshow, we are so sorry to hear this, .we apologize to you, so sorry for you loss
regarding to your complain, we will take it into investigation according to what you complain,
thank you for pointing out our problem, we will try our best to give our cusomers the best service
also we have send you a message regarding to your problem, plz contact us at wigs@rpgshow.com . thank you
we are looking forward to your reply
 7th of Mar, 2012 by   pk23 0 Votes
BEWARE OF DELAYS OR UNAVAILABILITY OF GLUESS CAP WIGS!!!
After countless Youtube reviews and research, I decided to purchase an "in stock" ELS 119s glueless cap wig. I placed the order on Tuesday 2/29/2012. Their website specifically states it takes about 4-5 days to receive. As of the date of this message I am still battling over whether I will ever receive my wig! Come to find out the glueless cap is not available! Supposedly it is in high demand so it is taking longer and they have no idea when my wig will ship out. First, I think this is bad practice and business in that, if they don't have an item available, their website should automatically tell the buyer that the item is unavailable or on back order. I have been to other websites where a message will pop up if an item you ordered at checkout is not available. If RPGSHOW has expanded as previous messages indcate then surely they can update their website by implementing a tracking mechanism that can advise a buyer of their inventory. What is even more frustrating is that RPGSHOW did not initiate contact to alert me of the unavailability. I needed this wig for an event and purchased it WELL IN ADVANCE. RPGSHOW was eager to confirm receiving my payment and tell me they began "processing" my order and that they would keep me informed every step of the way. Yet, ironically, they couldn't contact me to tell me that they didn't really have the item I ordered in stock. As the days went by, I noticed that I never received an e-mail advising me that my item had shipped. After countless e-mails and phone calls (reaching them is another story) RPGSHOW now tells me the glueless cap is not available!! So, if I wasn't persistent and tracking the process I would have never known there was a problem. RPGSHOW has bad business practice in that they shouldn't charge a buyer until they have shipped out the item. In stock to me means, the item I purchase is in stock and available, ready to be shipped upon ordering!! RPGSHOW then suggested that I order a CAP 1A wig. To that I responded NO, because I then have to spend money buying clips and elastic to turn it into a glueless wig-IF that is even possible. Quite frankly I wouldn't want to mess with a CAP 1A. It is meant to be a glued item and I want and purchased a glueless item. That is what I want and that is what I expect. Supposedly RPGSHOW has advised that if the wig has not shipped by the end of this week up to Monday, March 12, 2012, they will refund me my money. I am supposed to call on Monday to confirm the status so we shall see what happens. In the meantime, I am disappointed that I spent so much time researching their products only to now have deal with shippng delays. If they had good business practices, they would have advised me the moment I placed (or tried to place the order) that there would be a delay so that it allows me the option to either continue placing my order and wait or go somewhere else to purchase my wig!! Heck, I could have driven 3 hours to have a wig custom made for me for the same price or less instead of ordering online. This is the chance/risk you take when ordering online through a company that is halfway around the world!! So to those placing orders may I suggest that at the time you place an order, inquire of the availablility FIRST or perhaps in the comments section of the order, because apparently "in stock" doesn't really mean they have it in stock-especially the glueless cap wigs. Also, please note that according to RPGSHOW, even if you wanted another style, the glueless cap is not available. I guess the glueless cap is in such high demand, so please beware.
So far I'm extremely disappointed with the ordering process and agitated that I have to do so much work to keep track of what if going on. Exactly what did I pay 328 dollars for? You would think better communciation would come with that price tag. In any event, I wanted to spare any potential or future buyers of my ordeal and frustration so when I saw this Complaints board I thought it was fitting. Good Luck, but again, if you really want a wig and can't wait indefinitely make sure to inquire (in writing) of the availability of an item. At this point, it looks like an in stock glueless item will take just as long to receive as a custom wig. This is simply poor advertising and bad business practice all around. While I don't mind paying the money, I do expect that the customer service will either match or exceed the amount of money I spent!!!
 7th of Mar, 2012 by   pk23 0 Votes
Note, the comment directly above should read as me "agreeing" with the previously posted complaints (sorry).
 8th of Mar, 2012 by   rpgshow 0 Votes
Dear customers

this is from RPGshow, im so sorry to hear your complaint from here, we apologize
during 29th Feb to 5th Mar, our factory had a bit problem, so we didnt have much glueless wigs in stock, but thing's getting better now, we will ship out your wig as soon as possible
sorry for your loss
 8th of Mar, 2012 by   pk23 0 Votes
Thanks RPGSHOW for your response; however, don't you think it would have been helpful to put this information on your website so buyers like me would know beforehand there would be a delay? That way I have the option of going somewhere else or placing my order knowing there would be a delay. Ironically, you never informed me of this delay during our phone conversations or emails. Nowadays if you call a phone company as an example, they will tell you that there is a high call volume and it may take 30 minutes to speak to a representative. This is a good example of good customer service because they realize people's time and money are important. So too should RPGSHOW realize that a potential buyer's time and MONEY are extremely important and as such be more forthcoming with any isues or delays it may be experiencing.
Lastly, I'm still waiting on my wig and sending it "as soon as possible" tells me nothing about how long it will take. You need to be more specific.
 9th of Mar, 2012 by   gohome32 0 Votes
Horrible customer service. I was very disappointed when I placed my order on 02/24/12 for unit ls069-s. Hair color #2, lace medium brown, 16 inch, and tan wig cap. I received the order pretty fast and couldn't wait to open the package. Was very disappointed when I opened the box. The hair color was a 1b, lace was beige and wig cap was black. I tried calling rpgshow but could never reach them no matter what time you call. I then emailed them of the they're mistake. I received a response back that said " we are sorry, we will send you 2 tan wig caps on your next order and the lace is medium brown and will blend nicely" What the ^&**&^^! This did not rectify the situation because I have a unit that I didn't order. I emailed them again but this time included a picture to compare it to a previous order I had. The picture clearly shows that this was not the same unit. They then emailed back and said they will exchange it that I needed to return the unit to them. Much to my surprise, I had to pay to ship the unit back when they're website says free shipping exchanges and returns! I finally sent the unit back and they then sent me an email saying that I had to pay another $30 because the unit that I'm exchanging it for cost more. What the *&%$$%. All I wanted was what I initially ordered but they messed up. Somehow it just doesn't seem right that you pay over 300 for something, they mess it up and request that you pay for they're mistake. I'm very disgusted with rpgshow. I was going to order another unit from them but have quickly changed my mind and will go to a more reputable site. I still have not heard anything back from rpgshow. Have not received a response or my unit. I did inform them that I was not paying another $30 for something I already paid for! They have given such the runaround and hassle that I would just like my money back! I will never order from them again, nor will I recommend them to any of my friends.
 9th of Mar, 2012 by   pk23 0 Votes
@ gohome32
Did you by chance order a glueless cap? Yea between your experience and mine I think it's best to stay within the US. I actually found a location that I am going to drive to, to see the products and have a 1 on 1 consultation. They offer the same options as RPGSHOW. The website is wealthy hair.com which used to be lacefront-wig.com. So far they have been prompt in returning calls and I've seen good reviews. At this point for the amount of money we spend I think it's best to purchase from a business you can either drive or fly to!
Note to RPGSHOW: I've already requested a refund and I expect to be credited as fast as you debited the funds from my account; otherwise, I will spend my last dime and every bit of energy I have to shut your operation down. We work too hard to receive such poor service and products ( or in my case no product at all).
 9th of Mar, 2012 by   pk23 0 Votes
Please excuse the numerical or strange characters, as the message was sent from my iPad-ugh, technology!!!
 1st of Jun, 2012 by   Danterenee 0 Votes
I do not work for Rpgshow nor am I a youtube guru or friends with any... I purchased from this company for the same reasons you ladies did, which was because i did my research and thought the wigs were stunning. After I pushed the order button, I continued to loOK up reviews and found several boards like this. I was terrified as I just spent $360+ on the cslc003 (Kim K) yaki, color #2, glueless cap in a size 1 stock wig. It toOK them over a week and a half to ship the wig and kept telling me when I contacted them that the order was not ready. When the wig finally shipped, I didn't know because they did tell me or send me a tracking number. I contacted them and finally got the tracking number. I got the wig a day after they sent it and was so scared. When I opened it I honestly fell in love. It was perfect. By far well worth the money, not the hassle tho. They need to clean up their customer service and they should be OK. The cap fits perfectly, the hair is beautiful, the lace is undetectable. I will be ordering from them again in the future.
I HAVE NO AFFILIATIONS WITH THIS COMPANY
 6th of Jun, 2012 by   Sweetp37 0 Votes
I ordered a wig from RPG several months ago. I will never spend my money with them again. After doing my research on line of wigs i decided to order my wig from them. els-119 the wig didn't look like the videos on you tube. This wig had a lot of fly aways and just didn't look natural like pic. I will never use them again. As other have stated what a waste of money.
 9th of Jun, 2012 by   calligirl0205 0 Votes
I completely agree with the ladies who have complained about wigs from RPG Show. I purchased a full lace wig from them in February, and I wished I would have returned it. I ordered cow020-s in #2 silky cap size 1. Let me just say the hair itself is absolutely beautiful. Even after several washes it remains silky, soft, shiny and very much reminds me of my hair after a visit to my favorite Dominican salon. That being said the problem that I have is that the crown is full of short broken hairs. They stick up everywhere! I've tried hairspray, gel, wrapping them with a scarf, curling them, and plucking them. I afraid if I pluck too many there will be a bald spot. I realize all hair has some fly aways but this is ridiculous. I emailed them about repair service, both was told that was typical to make the wig look more natural. I'm very disappointed; I did a lot of research and watched a lot of YouTube videos to find one I felt would best replicate my hair, (my hair has been thinning very badly because of extreme stress and I hope this would provide some relief from obsessing over it), but I feel cheated instead. 300 is more money than I've ever spent on my hair-I had to wait till tax time, lol- but I would gladly do it again, if I felt I got my money's worth.
 16th of Jun, 2012 by   DB-A 0 Votes
I can completely relate with all these complaints. I honestly have every reason to believe that the youtube gurus are sent some of their more carefully made units because the unit I received was disgusting. The customer service was poor from the getgo & the wig was no better. To think you spend $300+ for units that look & smell as horrible as mine did.
My advice to anyone considering a purchase from this website.. Don't even bother
 18th of Jun, 2012 by   mobolajianna 0 Votes
I AGREE with a lot of the complaints. This is my second time ordering from RPG show and I expected everything to go as it did the first time, perfect. my unit was gorgeous and it held up ten months before i decided to order another one. I just received my second unit from them and my first complaint was that it took longer to deliver than the first one did. the first unit came in three days, this second one took a week. then when I finally received it, the unit smelled like concentrated wet dogs!!! NO EXAGGERATION, i put the unit back in its box and the smell still stung in the air. I decided to wash it according to the instructions on the package and it smelled fine when wet, but as soon as it dried the odor stung my nose just as strong as if i never washed it!my mom joked and said it was animal hair or hair donated from a four day old corps, but with a smell that horrific its hard not to believe her!I'm reconsidering RPG show as my hair supplier.
 19th of Jun, 2012 by   Angry Customer4 0 Votes
Hello Guys,
Unfortunately I got to this page late, I also bought a wig from them 2 months a go, at the beginning the hair was great until i tried it on and it did not fit my head, it was way big, I did not find that a problem because I can use clips. But my biggest problem is when it started shedding and the hair on the top started thinning out.
I contacted them and all they can say is please follow the procedure on how to take care of the hair from the booklet that we sent the hair with. They also said that they had a problem with their previous factory. But my question is RPG show, if you have a factory that provides poor quality why don't you get rid of them?????? People are spending a lot of their hard earned money to buy your wigs so they expect good quality hair.

I have sent them my terms and if they do not agree to them, I will tell the world that they are a scam.
 20th of Jun, 2012 by   Jersey diva 0 Votes
I too read the tutorials and took a chance because my years if experience with hair qualities I thought it would be Ok.(Negtive)
The hair had the worse unexplainable odor and the texture quality hair was not up to par for the rate of $279
I immediately returned the hair after stressing to customer service how highly dissatisfied I was and had no desire to exchange. I sent a request for my refund via email & was assured it would be done no later than 10th of June. Mind you I purchased the wig 5/10. As of 6/20 Im still waiting for my refund. Due to time change I sent a email requesting my refund again with a notice of legal actions.
These companies take advantage of our beauty enhancements, but they can't get away with this nonsense.
 14th of Sep, 2012 by   neverbuyhaironline 0 Votes
I have spent almost $2, 000 with this company. and you would think that with me being one of the top customers that I would be treated with a little more respect. I have purchased a few wigs well 4 OF MY ORDERS HAVE BEEN INCORRECT! I have been shipped the wrong wig, hair missing from the wig, Ive been sent the wrong color etc and every time that I let them know about the issue yes, they do tell me to send it back but i always have to beg for them to refund the shipping charge even tho its the companies fault that the wig is wrong. this last time they sent me someone else wig however this time they realized and sent me and email telling me that the wrong wig is on the way and I have to ship it back. in the meantime I had an engagement to attend that next week and begged them to send me my correct wig asap. well they refused. they told me that I would have to wait until they rec. the wrong wig back and then they will ship my correct wig. that was a total inconvenience! then finally about 2weeks later I got my wig it smelled HORRIBLE! the color was wrong, it had grease stains as if someone had it on and it had a part in it. so I decided to just suck it up and dye and wash the hair but I couldn't get rid of the part in the middle. so I sent RPG Show an email asking if they could please fill in the part in the middle of the hair. they refused and told me to use HAIRSPRAY!!! I sent 2 more emails to them asking please if they could just fill in the part and I have not gotten a response yet! I spent so much money with this company b/c once you get the correct wig its beautiful but I would advise anyone...DO NOT PURCHASE ANYTHING FROM RPGSHOW!!! Its not worth the headache!

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