Complaint Rating:

Company information:
Dr & Mrs Lim
Malaysia

I bought 4 units of single-seater leather sofa from Rozel abt 2 years ago. It was advertised ( and is still being advertised ) as "full leather white with stainless steel frame".

The problem started after a few month: the piping started chaffing and fraying exposing a black plastic cord within, which I had to keep pushing back in!

Only later did I discover and confirmed with my upholsterer that it was PU or some sythnthetic leather-like piping. I brought one of the cusions to Rozel - where I had bought the sofas - anf the staff promised to look into the case. It's been 6 months now of toing and froing, the co has come up with solution to rwplace the 8 cushions if I paid rm1000 p/pr.
I paid approx 3, 000 for each unit ( 4 units in all ) and I dont see why I should be forking out another 1/3 price to pay for something which shouldnt have happened in the first place.

a technician came to view and take photos, but the co refuses to budge fr its position that I pay to replace the not- fully leather cushions. They have kept silent and not reverted to me in reasonable time.

How can I seek redress pl?

My email contact: irene.khoo.lim@gmail. com
Tel : +6012.2018886