Complaint Rating:

Company information:
Royal Palm Car Wash - Palmetto
1650 US 301 N.
Palmetto, Florida
United States
Phone: 941-744-5500

STAY AWAY FROM THIS CAR WASH !!!

I had a brand new car - factory new - no damage - no scratches - just brand new. Unfortunately I decided to take it to a car wash. The Royal Palm Car Wash had the amazing deal of a $5 car wash... now I know why. As I already stated, the car was brand new. After paying my $5 for the car wash and going through the tunnel I was "quite surprised" to see a long scratch on the roof of my new car.

I confronted the owner of the carwash Martin E. He checked the video and I received a written report from Royal Palm Car Wash that there was no evidence of a scratch before entering the car wash. I was told that Martin E. knows somebody who could do something like a touch up if that would be ok. A brand new $35k car and asking me if I would be ok with a touch up made by a friend who knows somebody who has a friend ... I denied that and went to my car dealer. They estimated the damage to $500. After faxing the estimate to Royal Palm Car Wash of Palmetto they suddenly denied all responsibility and liability.

They pretty much told me that I did the scratch myself. Right - as there was no damage before the tunnel - I must jumped out of the car in the middle of the car wash, climbed on my roof, made a nice long scratch into my paint, jumped back in the car, dried my self up, changed the wet clothing against the exact clothing I stored in the back of the car, and went then to the owner to show him the scratch and ask him to get it fixed. Right, that is the way I like to spent my off time. Again, there was no evidence of a scratch before I entered the tunnel. And yes I do have a written report of Royal Palm Car Wash of Palmetto.

STAY AWAY FROM THIS CAR WASH !!!