Royal Holiday Club Complaints - Class action lawsuit!

49 days ago by Chester Sipiora [send email]

My wife and I originally wanted to buy time share at the Paradise Beach villas in Aruba. When we set up the appointment we thought that’s what we were doing. We found out, after a sales pitch of over 4 hours, that RHC was just a service that rented time share there. We asked about availability of units at Paradise Beach and the RHC sales agent said that it would never be a problem as they owned a large block of units there for their members. As a sales incentive we were given a free week as part of the package. I asked if that was for a studio or a one bedroom. He stated a studio, but not to worry, that the reason for the extra 15000 points he was giving us was so we could upgrade to a one bedroom. We purchased a point package that day. We were not given a resort guide as they did not have any but said they would send us one. All of our paper work was completed and we left the sales office. Upon returning home to the states, we had to request that the resort guide again be sent. Finally 2 months after our original paperwork was done we received the book. We decided to use our “free” week to go back to Aruba and called to schedule our trip. My wife spoke to Paloma. She informed my wife that our requested date was not available but we could go some other time or go somewhere else. We were not able to reach any solution and said we would call back. We called with an alternative date and they said that we couldn’t use our free week and the bonus points together. We explained that we had been promised otherwise when we purchased with RHC. He basically said take it or leave it, those were the rules. We have called three more times and still no return phone calls from her or anyone else. This has been going on since 3/11/08. How can we use our time share if they will not even contact us??? We never received any phone calls until we sent a complaint to the BBB. Amazing that RHC finally called us after they received a notice from the BBB. RHC does not provide the services they promised. They made promises at the sales promotion that they have now reneged on. They maintain that we received the resort guide with the operating rules, but in fact we never saw these nor did we receive the book until 2 months after purchase. We feel that RHC did not fully disclose their rules to us. RHC is now calling this fiasco, that what we reported to the BBB, some “confusion. Alberto from Royal holiday did call us after we complaint to the BBB and said that if we want to book Aruba that we could if the dates are available. But if it was unavailable that week we could go to another royal-holiday resort, maybe in the US. He could set me up right now if I had some dates in mind. I stated that I only wanted Aruba to begin with and really wasn't interested in any other location. I told him that we have tried to book Aruba since 3/11 and once was told not available and the next three times that we will call you back with help getting Aruba. They never called back. That the sales person told me I would have no problem to book Aruba. He indicated that RHC was providing service, if you consider not calling us back after numerous calls and emails. I fail to see this as service and would like to know how the sales agents can make promises to get the sale and then have the company renege on the promises without any recourse for the buyer.
We feel that our contract should be voided and RHC should return all monies paid by us since they are not fulfilling their part of their contract. Lack of service, sales coercion with false promises and not fully disclosing all the rules seems like grounds to cancel this contract.

Thanks for your support

C Sipiora
Contract number 566562

Contract number 566562

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Royal Holiday Club Complaints - Class action lawsuit!

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