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RoundPoint Mortgage Servicing Customer Service Phone, Email, Contacts

RoundPoint Mortgage Servicing
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2.0 45 Reviews

RoundPoint Mortgage Servicing Complaints Summary

11 Resolved
34 Unresolved
Our verdict: When using services from RoundPoint Mortgage Servicing with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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RoundPoint Mortgage Servicing reviews & complaints 45

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10:15 am EST
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RoundPoint Mortgage Servicing home purchase

I am posting a review that I submitted on zillow about our experience with roundpoint mortgage. We almost lost our dream home due to their underwriting department. I have more gray hairs and feel 10 years older after the experience. However, I need to give a counter point due to the fact that we did manage to get the loan closed and funded and with their low interest rates and almost zero mortgage fees save thousands of dollars.

We recently used roundpoint mortgage for a new home purchase. I had used them in the past for a refinance and was familiar with their loan process. The easiest way to work with roundpoint is via online uploads and email, and that system works pretty well. However, our loan was stuck in underwriting and with the clock ticking down to lose our home due to a firm close date by the sellers it became very problematic. Waiting on an email for hours is not the same as being able to contact someone and find out why things are happening. This became very frustrating as the days to close slipped away and we were no closer to getting the loan closed. Thankfully, our loan was escalated to senior management just in time. Once management became involved our loan moved rapidly through the system and we were able to close on time. I am very appreciative of roundpoint management and their commitment to do what was right and personally work with their customers. I would recommend roundpoint mortgage based on a strong management team and their exception sense of integrity.

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JayInTexas
Frisco, US
Sep 25, 2013 5:38 pm EDT

Great feedback. I've just signup with them to close an investment loan next month and now a bit nervous about their service. How did you reach their senior management?

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5:09 pm EDT
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RoundPoint Mortgage Servicing no disclosure of information ended up way higher cost

They never told me about additional fee up front and by the time when I saw the final paperwork with the numbers, the additional cost that I have to pay was way more than what I was told when I initiated the process. They embedded a lot of cost without disclosing to you until the last minute. The communication with people at different department was really tough. They do not seem to have any record of previous conversation. It is the first time when I was trying to do refinancing through the internet company and I ended up wasting money and time.

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Homeowner Central Coast
7cayucos, US
Aug 08, 2013 6:08 pm EDT
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Our loan was transferred from Chase Bank to Round Point in the midst of a short sale.
Round Point assured us the trustee sale date was scheduled for October 29, 2013. We submitted loan modification forms and confirmed many times via telephone that the trustee was scheduled for October29, 2013
Today, August 8, 2013 my home was foreclosed. The Single contact person who was assigned our loan, Madeline, informed me that the trustee had different information than Round Point was sorry I lost my home.

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7:38 am EDT
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RoundPoint Mortgage Servicing customer service

I too was connected to roundpoint mortgage via lending tree. I tell you, the level of customer service at this company is awful! You can't even speak to anyone who will answer a simple question - they can only record the conversation and take down your phone number and have someone call you back at their convenience. What a way to service a needed customer base... It appears to me this organization is a call center sending off calls to "so called" service agents - to who knows where. When I connected to a service agent yesterday afternoon, I was told that I would have an answer yesterday afternoon - thus I didn't receive a call back yesterday and now they have all of my personal information to share, sell or expose - because I can't get in touch with the "sales agent" that I spoke with... What a joke!

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danat22
, US
Aug 24, 2016 1:34 pm EDT
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They are the absolute scammers ever. I get jerked around given #'s that get you know where.
Our government needs to raid them and confiscate files.
Waiting on them to release an insurance check so my contractor can be paid.
I don't believe they properly train the service employees.
Why did my FCU change to them? It only make consumers wish we still had Midwest.
I may have to sell my home. God bless us.

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sirrich3
, US
Apr 13, 2016 8:08 am EDT

My experience with Roundpoint Mortgage has been absolutely terrible. Every time I have reached out to them I never have talked with someone that knows how to answer my simple questions. It is very apparent that these people aren't trained in the mortgage business. If there is a way you can avoid having Roundpoint Mortgage from obtaining your mortgage note, I would do that!

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Pritch
, US
Apr 07, 2016 8:48 pm EDT
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Worst mortgage company ever. Customer service is horrific. No one can answer a simple question. No one returns calls. They adjust payment amounts randomly and when I call to request an explanation I am literally told by customer service that they don't know why. Once I was told "these are complicated statements and I don't really know why your payment was adjusted". But, of course, they want my payment. This month they sent me a foreclosure notice by certified mail alleging that they had tried to reach me multiple times via phone and mail to discuss my missing payments. I make close $500k a year, am on autopay, and have never missed a payment! When I called customer service I was told that it was a form letter to get my attention because they have modified my payment amount again, as the result of an escrow analysis, . The modification was down $23. Mind you, I had not missed any payment! The letter was completely inaccurate, downright lies, and ridiculous. Completely frustrated at their idiocy, I asked to have them stop escrowing my money because they kept randomly doing assessments and modifying my payments; but, the customer service rep didn't know how to do it. I asked to speak to her manager. Her manager was unavailable. I was told they would call me back. They never did. I'm disgusted.

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Carol Mariani
Waterford, US
Nov 15, 2012 9:03 am EST
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If you are looking for a mortgage DO NOTGO TO Roundpoint they are poor business people! They make you wait for ever and then they want more money to close! They stink! I got a mortgage in two days after I told them I did not want their money!

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4:26 am EDT
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RoundPoint Mortgage Servicing poor handling of va refinance

I was put in contact with roundpoint through lending tree on january 26, 2012 to refinance my va loan to a lower rate. I was advised by the loan officer that the process is extremely efficient and consists of 3 primary steps, introduction & interview, disclosure review & commitment and processing. That with my cooperation, "the entire process from start to finish should take no longer than 21 calendar days." though I provided everything they asked for within hours of their requests, it has now been nearly 60 (Sixty!) days to complete what should have taken 21 days. Do not use roundpoint to refinance your va loan, unless you do not mind the process taking three, going on four times longer than it should. To address the ratings, it required multiple requests before I would receive what I asked for, their key person dependency on a single va certified underwriter demonstrates their poor knowledge of simple operational/reputational risk. The vp who finally advised me that the loan was taking an exorbitant amount of time to process due to an hr issue basically stated "it is what it is, but we will do what we can to expedite the process and get your loan closed" and contacted me only after rates started to climb. Now that the underwriter has been hired and the loan has moved to processing, it has taken three weeks (That same amount of time that it should have taken to complete the entire process). This has been a nightmare of an experience, and I urge anyone considering roundpoint to refinance their loan to strongly reconsider, find another lender.

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John Michael Kane
Charlotte, US
Jul 02, 2012 2:18 pm EDT

21 days? Clearly you are ignorant on the turnaround times these days with the record rates. As far as document request, the mortgage investors including Fannie Mae and Freddie Mac have tightened up and lenders are required to gather more information to avoid buybacks. If you want to blame someone for the amount of documentation blame the government sponsored entities that set the regulations. You people are disgustingly clueless! You submit one mortgage application and now you are an expert, right?

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worriedtoclose
Loundon, US
May 22, 2012 3:47 am EDT

Agree completely. I am in the process now and they do not call back and keep the list of required items coming to no end. THEY ARE HORRIBLE! GO SOME PLACE ELSE!

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6:53 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

RoundPoint Mortgage Servicing - beware! scams! thieves!

Roundpoint mortgage is the absolute worst mortgage company out there. Beware!!! Their initial customer service is smooth and painless. This is how they reel you in. They are happy to give you a loan because their goal is to take your home from you. I was a customer of rpm. My loan adjusted and I applied for a workout. I'm employed and in good financial...

Read full review of RoundPoint Mortgage Servicing and 62 comments
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RoundPoint Mortgage Servicing contacts

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+1 (866) 559-9846 +1 (877) 426-8805 More phone numbers

Website

www.rpmservicing.com

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