Rotita.com
reviews and complaints

I ordered a dress in 2/4/17 as of 2/23 17. I have tried to email them but I got a message that "the email message was sent by website visitor while all operators were offline." So now I think that I was scammed. On the site I went to tracking today and it said ordered/paid/not shipped. Just like that and I can't get a hold of anybody anyway. I have been trying for 2 hrs and nothing works.

I regret that I didn't do my research about Rotita! I had no idea this was a bad company. I simply wanted to buy a new dress, went online and found Rotita website. I really liked the items and most of all I was impressed with their super cheap prices. I was very happy that I found that website and thought that I was lucky. I paid for my order but it didn't arrive and I wasn't able to reach anyone from Rotita.
Then I decided to read some reviews about them and only then I finally realized what was going on. Really, I was so naive when I thought that online shopping was safe. Well, it's not. Better buy from your local shops, because there are so many scam websites like Rotita and it's easy to lose your money. I really hope that I'll get my money back but I don't expect much.

I purchased two dresses (same dress two sizes) from this company. I ordered a size larger than I normally wear because it was coming from China. I couldn't get either dress over my head. When I asked about returning the products, I was offered an $8 store credit. For a store that can't seem to get sizing correct. Then it went to 20% because of the cost to return the product. A whooping $12 value. PayPal was no help, they dismissed my case because I wasn't willing to send back two dresses at the cost of what would be the entire return.
Don't order from this company. They have horrible, horrible, HORRIBLE customer service.
This doesn't even touch on the fact it took over a month to receive my items!

I purchased a dress from Rotita, I was given a tracking number from DHL several times this number changed finally after over a month waiting for delivery, I was in the post office and there was a dress in a thin plastic bag from Rotita.
The quality the material is terrible and part of the dress is even a different shade to the rest and an even more inferior cloth.
after many e.mails which have to be done through the website and photos sent they have offered me 60% refund three days after they receive it in China. I have to pay postal charge.Their first reply was you get what you pay for!
And the second reply after checking the photos they confirm yes the top part is slightly different than the bottom part but it is the dress I ordered!

I returned on the 5th dec you have received it and am still having trouble getting my dress replaced or refunded I cant find email address to send you copy of receipt you are dragging this out keep asking for different things.
This is for my nan
I would appreciate a quick response.
This is for rotita
Nan has sent you number of emails
I wanted to scan you a copy of something. But cant find any were to send it

I purchased a jumper via a link this company put on facebook ...firstly the description was not exactly as described however this does happen when buying online ... my item took alot longer to arrive than it states ... the item was too big so i contacted them about returning it as states and within timescale... it took 5 days to get a response despite their site saying they take one day but i did eventually get one asking me to provide details and pictures... they then blocked me on facebook so i couldnt reply ! Will be reporting to ts !

so i recently bought 3 shirts for my mother, and it turns out they are damaged, they are strings, threads coming out of them, anything that can be done about this ?
i just bought 2 more just to show i'm a customer for this site and i'm kinda unsatisfied with what i get on my previous ones, hopefully the new ones i bought today will arrive in a better condition.
pictures down.
thanks.

I received the 6 dresses on February 6, 2017. But the sizes I requested, XXXL was not true to size or close to it.
The size are for small person I can't wear a thing. The dresses look like the back should be the front . This was a waste of money. And the clothing does not look like what I saw on the internet. I did not get what I paid for. I wish that I had read the reviews first. Get the reviews before you order . It was money down the drain.

On Jan.25, 2017 I ordered three dresses. This was paid from my pay pal account. I have not received the dresses. This is Feb.7. Also unable to contact Rotita. After reading complaints I am sure this is a scam.
Any help will be appreciated. Hope this will help others not to order from this company. The date of order was January 25, 2017. order number 58M65851A7717813B. Total amount taken from my pay pay $84.20USD. Payment sent to [protected]@rotita.com

Can not reach this company. I ordered a denim dress on 1/28/17.order number [protected].The site says 1-3 days.No company should be unreachable via phone.I sent a message two days ago with no response.They quickly withdraw the money out of your account but give you very poor service and lie about the shipping time.I want to know where is my order.

I purchased six dresses from Rotita and they didn't send me the items I ordered and none of the clothes were in my size. One of the items even has a cut in the sleeve. It was as if they randomly picked whatever they wanted because they knew they were going to swindle me out of my money. They claim to have a 60% refund policy on all returns and the merchandise has to be returned to China at the customer’s expense. They asked me for pictures of the clothes they sent me, copies of the packing slip and the tracking number. I would send it and then they would ask for the same thing over again. I have attached pictures of what I ordered and what they sent me. Their mission is to cheat customers out of money. I have asked Paypal to intervene. DO NOT BUY FROM ROTITA.

Horrible product, ugly, nothing like picture, took over a month to deliver and when I wanted to return I was told I need to shipback to China. If I knew that - I would have never purchased. I read return policy before purchasing it said I can return and just pay for shipping back. In US that would be $5-$6 and I took a risk. Shipping back to China is more than the jacket was $36. Horrible customer service and liars, should not be in business. Order W1610251230084749

I ordered two dresses. First of all, it was called a flash sale and the dresses were advertised for $19.99 (each) but, instead, I was charged ($35 each).
When I tried to get return information, and I entered my order # (from Rotita's own order confirmation email) It says that no such order exists. They also say my account does not exist.
My order # is Order No.: W1701080026321802

I am trying to return items that are far too small, smaller then stated when I ordered.
I have no clue how to do so, all you keep doing is going round and round in circles.
I want a refund, but how do I get it.
I have tried ringing customer services but the number wont connect.

Please do not use this site, you will be left with goods you have paid for, (And they are really quick taking your money) ,
I waited weeks for the goods to come, , when they come they were very poor quality and far too small than stated.

I ordered a sweatshirt on December 17th 2016, I paid extra to have it shipped fast. Well I finally got it today January 30ththat doesn't seem to be real fast. Then I open package and it is not big enough to fit a ten year old.
I went through PayPal to pay you and their invoice number is
WW1612180547527601. The label on package says it's a 100% cotton women's coat, is not what I ordered it was a two toned black and white with lace sweatshirt, which is beautiful but not a XXL womens. I want a women size so I can wear it and if you can't do that then I want my money back,

Dyonne Perron
16864 South Davis Street, PO Box 325
Galesville, Wisconsin 54630
United States

I have ordered this jacket twice! Ticket # T4463946285 is the first, I ordered a 3X n it was way too too small for it to be a 3 X, I explained to you but you would not refund my full money! I then ordered it again order #
W1701120136591831, I ordered it in a 5X but you send me the wrong size! You sent me a 4X! I then measured the both jackets together the 3X with the 4X n they are exactly the same size! Please refund my full money as to you made the mistake of sending me the wrong size n you definitely have your size chart all wrong! Thank you!
Milly Cortez
[protected]@yahoo.com

My dress did arrive (unlike some reviews) but the size was 3 sizes smaller than the size chart (I measured everything). The material was really poor quality and the colours of the panels varied so it looked really odd. There is no way of contacting the site - you just go round in circles with it saying your details are incorrect (even for a password reset) - it is very cheap but when you receive something unusable it becomes just a waste of money.

I ordered 2 items on 11/24/16. Just received them on 1/20/17. When trying to track the items, it said the email I was registered with for the site, with the tracking and order info, was not correct and neither was the tracking number, which rotita gave me after ordering. I would like to know how to return this merchandise which does not fit---the size chart is off and would like a full refund as promised on their website.

My order #is WW1611242124109625
$54.90 was charged to my pay pal account which I will not be paying.

I ordered this merchandise on December 30. I checked their (bogus) size chart. I ordered the suit in size large as the size chart indicated that would be the right size. I received the merchandise on January 17. I can barely wear the pants. The top doesn't fit at all. Getting in touch with this company is impossible. They do not want returns. They will only return 60% of the purchase price because (as they put it) the other 40% pays them back for shipping and handling costs. My fear is I ordered other merchandise from them that same day. If the sizing is off as far as it was on the the sweat suit I am screwed. DO NOT ORDER ANYTHING FROM THIS CORRUPT COMPANY!

I ordered two dresses in October 2016 which were immediately paid for via PayPal. In November, I emailed Rotita inquiring as to status of delivery. They responded that the shipment was held up in Customs and would be released in 10-12 days. In December I contacted them again, but no respinse and still no product. Since rhey are obviously in China, I do not know what recourse I have.