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RoseWe.com Customer Service Phone, Email, Contacts

RoseWe.com
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1.0 106 Reviews

RoseWe.com Complaints Summary

1 Resolved
105 Unresolved
Our verdict: If considering services from RoseWe.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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RoseWe.com reviews & complaints 106

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Newest RoseWe.com reviews & complaints

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K
8:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

RoseWe.com plus size dress

I ordered a plus size dress three sizes bigger than normal and it was still too tight. The fabric was extremely poor quality and cheap. They are denying any refunds. Plus you can only contact customer service through the Internet. I feel like I have been scammed and I am beyond pissed! The dress is a ill fitted piece of garbage and looks nothing like the advertised photo.

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J
11:39 am EDT

RoseWe.com scam company

I ordered products, paid 3 day shipping. Got the items over a month later. they were labeled the correct size letter but grossly made and grossly larger than their stated measurements on their site. I complained for 60 DAYS until they finally said they would refund if I sent them back. I sent them back 2 months ago and they claim to have never gotten them. This company needs to be removed from society. Its a shame to have such dishonest businesses be allowed to take our money. I ordered these back in April and still have no resolve. They have tried offering $3 off my next purchase. Then 10% off, 25% off... I followed their exact size chart and now i'm out $100. I want my money back OR I want them out of business. A copy of their return policy is below. It clearly states "If the size information on Rosewe is wrong, we are responsible for it."

They have NOT taken responsibility for it.

Order RR1603261226096393

Customer Support At :04/05/2016 05:26:51 AM
Please make sure you have checked the size chart before ordering. If the size information on Rosewe is wrong, we are responsible for it. If it's correct, you are responsible for any fees caused by return and exchange. Please check the policy first, http://www.rosewe.com/return-policy-a90.html

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N
10:09 am EDT

RoseWe.com shipment never received and no help from customer service

I ordered 3 swimsuits on June 7, 2016 and paid for expedited service of 6-7 days. It is now June 29, 2016 and I have not received my products. When I contacted customer support about receiving updated tracking information, I was told they did not have any. When I asked for a refund on my shipping they said they would refund it when I received my items. That was a week ago. They offered some "huge bonus discount" but would not say what it was and said I would get it once I received my items. This is unacceptable. My friend ordered from them with regular shipping and got her products within 2 weeks. This makes no sense and I am highly upset because I spent a large amount of money and needed these items for various trips I have, one of which passed and I had to improvise a replacement. I would like that they either 2 day ship my items I requested with no extra cost to me or refund my order 100%

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Natalie Bracy Sneed
, US
Jul 02, 2016 5:51 am EDT

I had almost the exact same experience. Paid for expedited delivery in June. My order is still in 'processing' mode. We need to shut this site down.

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S
3:08 pm EDT

RoseWe.com swimwear

I ordered 6 bathing suits and 2 cover ups. I ordered XL, even though I would typically order a M bc of their size chart, except a L in one of the cover ups. I paid for express shipping bc I wanted to get them before I went on a spring vacation. A couple of weeks went by and no order arrived. I tried to log in to their site to see the shipping status, but I couldn't get into that part of their website, so I sent an email. They told me they were still making 2 of the suits! I told them to cancel the order and went on vacation without them. Upon return, three weeks later, there was a shipment from them. I couldn't have been more disappointment in these clothes. Four of the bathing suits were so small, they might fit someone a size 4 (remember -I ordered XL). One fit except for the bust, which was so tiny and had little pads sewn in. Another fit but they forgot to include the bottoms. One coverup was so short, it didn't cover my bottom and maybe would have fit someone about 5'2". The only item that I want to keep is the L coverup, which fit perfectly. I contacted the company and they initially said they can't be returned and I should try to sell them. Then they said they would give me 10% back and I wouldn't need to return them. That's $17 on a $170+ order. Then they said i can return them to China at my expense and they will refund 60%, even for the item with no bottoms, and they won't refund my express shipping fee despite taking more than a month to get it and the fact that I requested the order be cancelled well before they shipped it. This is no way to do business and I hope you won't make the same mistake I did.

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8:56 am EDT

RoseWe.com half sleeve sequins tee

i thought i was too smart to fall for these on line sites that keep popping up on Facebook, but i fell for this one being it was the first time i saw their ad. i was too stupid to google their review ratings. i learned the hard way.
i ordere a sequined tee that i thought would be perfect for my weekend getaway. ten days later the site indicated the order was still being processed. i was already back from my trip. i tried to cancel the order, but they replied days later to be patient. i filed a dispute with paypal, and then escalated the dispute when i still hadn't heard from them or received the item. four weeks later it showed up as crappy as can be, a cheap polyester fabric, the sequins stuck together, the sewing worse than i would manage if i made myself a tee.
now paypal sees that my order has been shipped and to return it back to china would probably cost me as much as i paid for it. besides, i doubt they'll refund me anyway, since they're UNETHICAL~! now i'm trying to file another dispute because it is 'not as described'. unless you're a shopper who thinks that $20 dresses are a great buy, rather than you get the crap you paid for, DO NOT SUPPORT THIS TERRIBLE COMPANY.

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1:41 pm EDT

RoseWe.com ripoff

This has to be the worst purchase I made in my years of online shopping. I have never heard of a company that makes you take pictures of yourself, wearing their article of clothing, in order for them to decide whether or not, it’s exchangeable or refundable. My huge purchased was a waste of money ($156 worth) because none of their clothes looks how they look in their pictures. The material is cheap and the fit is not right. I reached out to Rosewe before the 30 days grace period and received no response in return. There’s no contact number or person to reach. You just have to send an email and hopes of a response. I wish I did my research on this company before my purchased because I would have known better to not order anything from them. I am very disappointed and hopes I can save someone else from the same disappointment.

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L
6:08 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

RoseWe.com - sizing and color of clothing

The color of the of the dress in picture 1 is not color of the dress I received in pic 2. The pants in pic 3 are not on a skinny woman and I ordered XL which is the equivalent of US 10-12 which I am, Pic 4 shows that I can not get the pant over my foot. the believe the pant would fit if I could pull them up. My daughter is a sz 0 and she cant get her foot...

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K
9:53 am EDT

RoseWe.com total disappointment!

www.rosewe.com is terrible! I wish I read the reviews before placing my order. I have ordered two cute dresses from this site in early February and my money was immediately taken from my account. It is now March and still no order and the worst part is that I never even received any shipping confirmation emails! Then I contacted their customer service and asked about the status of my order and all they said was "be patient"! About a week ago I sent them another email and requested to cancel my order and received no response. I'm so disappointed and I really wanted those dresses. Well, lesson learned and I will never order anything again from this website!

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I
8:59 am EDT

RoseWe.com the worst shopping experience ever!

Recently I have bought some stuff from Rosewe and must say that this was my worst experience ever! Several weeks after I made my order they emailed me and said that things I've ordered were out of stock. Then they promised to give me a full refund. Actually I received only half. I emailed them many times and told that they promised me a full refund! Their rep told that they never said anything about that. Liars! When I checked the reviews I was shocked! This company is truly a scam! I guess I'm lucky that I received at least something. Better stay away.

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L
8:34 am EST

RoseWe.com scam artists

I made my order on 02/03/2016 and paid extra money for rush shipping. It is now March 11/03/2016 and I still did not receive anything. When I check their site it shows that my order is still processing! Yesterday I emailed them and asked what is going on. I did not get a reply. Please, if anyone know how to reach them, tell me! They have a phone number, but every time I called no one picked up the phone. When it comes to take money they are quick enough! Terrible scammers! Avoid RoseWe!

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Hannah Michele Seeley
, US
Apr 28, 2016 5:07 pm EDT

I ordered a dress for a pageant at the beginning of September 2015 to make sure it got here before October 10th. Its now April 28, 2016 and I am still waiting! Haven't got anything in the mail.

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R
2:12 am EST

RoseWe.com very disappointed

I placed my order in early January and bought a pretty dress from Rosewe. And I finally received my order only two days ago! Well, waiting was not worth it. When I opened the package I was very disappointed because they've sent me a completely wrong dress. I'm not happy. The dress itself is not bad, but it does not match with my new shoes! I want a full refund! I'll never order anything from this place again!

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M
2:06 am EST

RoseWe.com wrong items

I've ordered many items from Rosewe. I made a huge order, bought several things for myself and for my friend. I received only half of my entire order and things were very cheap looking and nothing like the pictures they showed on their website. Not to mention, that things I received were completely wrong! So I contacted their customer service and told them they sent me the wrong items and they asked me to send some pictures. I took some photos but was unable to upload them! Their rep said no pictures no money, and as an excuse offered me a 20% discount on my next order! Avoid this company at all costs!

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E
9:07 am EST

RoseWe.com wrong item

I made an order and they sent me a completely wrong item! I immediately contacted RoseWe customer service and opened ticket. I was expecting to get a full refund since it was their mistake. They promised to send my correct item and offered me a 50% refund. That was actually too good to be true. Not to mention the incorrect item they sent me was extremely tiny, cheap, and looked like garbage. I never received anything, no money and no item. Terrible company.

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L
7:36 am EST

RoseWe.com poor service

Rosewe has the most poor customer service ever! I've ordered a dress in early January and received nothing yet! I have opened two tickets and still nothing. I also paid extra money for 5-7 day delivery! About two weeks ago I demanded my money back and they promised to refund me. Well, two weeks passed and nothing. I feel scammed! No dress and no money!
I will never order anything from this place again! I have no idea will I receive something or not. But I will definitely tell everyone I know about these scam artists!

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J
9:17 am EST

RoseWe.com customer service and refund policy

Ordered a dress. When it arrived 2 weeks later it was the similar color, style, and pattern, but was clearly the wrong dress and was totally see through.

Contacted them for a full refund and return instructions . They offered "60% per their return policy" and told me to "give away or sell it on-line for a good price". They have completely ignored their mistake; does not sway from policy regardless of why and no one is ever available by phone. Tried to explain that the policy does not apply when they send the wrong item, but that got me no where.

They never once offered to send the correct dress. Now it is no longer be available. As I suspect it wasn't when I ordered it; they just sent the next closest thing.

Stay away from these people.There is no telling what they will send you.

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L
4:22 am EST

RoseWe.com bad company!

I've ordered a bikini from Rosewe about two months ago and received nothing yet. I emailed them numerous times and there was no response. Two weeks ago I finally received a message from their customer service stating my order was cancelled due to my product was no more in stock. Then I asked for a refund but heard nothing back. I've already contacted PayPal and called my bank. I'm very disappointed and frustrated.

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M
4:18 am EST

RoseWe.com waste of money

Please don't waste your time or money here and don't order anything from Rosewe. I've ordered several months ago and finally received my things yesterday and it was a huge disappointment. Quality was absolutely rubbish, seams not finished, see through material and totally incorrect sizing. I'm so disappointed I've wasted my money!
Seriously, this company is terrible. This is the worst place to shop! I'm now convinced that all the positive reviews are written by their employees. Totally disappointed!

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L
2:21 am EST

RoseWe.com awful!

I ordered a lovely skirt from Rosewe back in January and it is now March and I received nothing yet. This company is absolutely terrible. I tried to contact them many times. When I called no one picked up the phone, they also ignored all my emails. Also, I never received my tracking number, so I cannot even track my order and have no idea where it is now. Lesson learned, never again Rosewe!

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6:49 am EST

RoseWe.com disgusted

Rosewe is a terrible company! I made a order back in January and 4 days later my order was shipped. But it is now March and I still haven't received anything. When I contacted customer service and asked about the status of my order they told me to be patient. I have waited almost two months and cannot wait any longer. Then I asked them to cancel my order and they said ok. But they actually never cancelled anything. They claim that my order is cancelled and I will be getting a refund soon, but those are lies! They decided to keep my money. I'm very disappointed and disgusted at the same time. Do not order from this company!

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T
4:13 am EST

RoseWe.com extremely disappointed!

I am extremely disappointed with this Rosewe and will never order anything from this website again! The clothes they advertise are not even near to what you will get. I purchased a dress and when it arrived it was super small, it would barely fit a child! The color was also incorrect, dress I ordered was supposed to be red, but the one I received was pink. When I opened the package and saw the dress for the first time tears came to my eyes. Tried to contact customer service numerous time, but there was no reply. Stay away from this horrible website!

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Phone number

+1 (718) 395-9508

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www.rosewe.com

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