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Roomster.net aka Roomster Corp. Complaints - This company is blatantly ripping people off!

Review all Roomster.net aka Roomster Corp. complaints

Roomster.net aka Roomster Corp.

Posted: 2007-08-07 by Kimberly Mohler

[send email]

This company is blatantly ripping people off!

Complaint Rating:

Roomster.net aka Roomster Corp. - New York. This internet based company sells a roommate service. They offered me a 4 day pass for 5.95. However, they neglect to inform you that you are really signing up for a monthly service and they begin charging 29.95 immediately without notice. I attempted to cancel the service as soon as I noticed the unauthorized charge. The phone is a recording and the recording advises you to contact them via email only. When you email the company you get an auto response that denies the request for credit. I checked with the BBB and they have a total of 45/45 complaints unanswered for payment overcharging. This company is blatantly ripping people off and refuses to answer the consumer complaints.

Comments

United States

Real Estate

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Date | Rating

2007-09-12 by Gina Shep [send email]

0 Votes

They did the exact same thing to me as they did to the person originating this complaint. I have contacted the bank to dispute the transaction, hopefully they can get my money back.

2007-09-15 by John Schiller [send email]

0 Votes

I disagree with this complaint. The site list the renewal policy right on the credit card page...I looked! They also allow you to cancel your billing at any time, and your account will not be renewed. Roomster worked for me, and I was able to cancel my billing no problem. I've used roomster for 3 years off and on without any problems. I highly recommend the site.

2007-09-15 by Hyun Choi [send email]

-1 Votes

Roomster.net should create a check box for renewal policy so no one can miss it, which authorizes roomster.net to renew billing only when the box is checked. Otherwise, SOMEONE IS GOING TO MISS IT (and I did) and roomster.net CANNOT avoid being blamed for ripping (at least some) people off. I never have imagined that I would actually get in this situation in AMERICA since in South Korea - where I spent my childhood - this kind of ripping off is punishable by law; and appearantly it is not a case in AMERICA. This is a disappointing fact to know. I thought you guys had better law system, but again, appearantly, it is not true.

I highly do not recommend this site.

2007-12-07 by Frank Weinman [send email]

0 Votes

I SIGNED UP FOR $14,00 , NOW AMERICAN EXPRESS WILL NOT STOP CHARGING ME $29.95 EVERY MONTH. MY ROOSTER BILL IS OVER $125.00

2008-08-19 by Stella [send email]

0 Votes

This website has been very well designed so that it is easy to miss the fact that you are going charged after the three first free days. They have also looked at it legally so that if you missed that you were about to be charged you can't get the money back for a service you haven't even used! The suggestion to opt-in to be paid to use their service from Hyun Choi is very good. However, this is not something that they are going to implement. They want to remain unclear, they want the payment to be automatic when you register for the free service. This is how they make their money. Their are a lot of complaints on the net about roomster.com that they are fully aware of. If they wanted to be honest, they would have already set-up a system so that you can tick OK to be paid if you continue to use the service.
All of the other websites to which I had subscribed to look for a place to rent were free and offered a much better service! I would suggest that you refrain from using romster.com. There are plenty of other good website offering you free listings such as www.rommate.com. Good luck on your search!

2008-11-03 by Rosemary Miller [send email]

0 Votes

I also agree with this comment. I have been ripped off by "Roomster "
I cancelled my membership, but made the mistake ( after receiving an email from them that I had mail ) of logging in and signed up for a 3 day subscription at $5.95 in order to be able to read and answer my mail from so called potential renters. Never did hear from them !!!
Apparently in doing this I automatically renewed my membership. "Roomster " has fraudulently robbed me of over $100. As a Senior, I really can not afford this loss.
I would advise every one to stay away from this site. Furthermore, any one having positive comments regarding the company I would ask, "What made you look up this complaint site to begin with, if you only had positive views regarding "Roomster " Makes me wonder if perhaps you could be a member of the company itself ? "

2009-03-03 by

Rachel

0 Votes

roomsters STOLE over $1000 from me that I cannot get back. I signed up for a 3 day pass for $5.95 and they charged me 29.95 everyday until I finally had to take all the money out of my account. I was on vacation so I didnt think to check my bank statement. If I could find someone from this company to sue I would. And yes it IS a scam. Did you have $1000 stolen from you? DO NOT USE THIS WEBSITE!