Menu
Roomster Customer Service Phone, Email, Contacts

Roomster
reviews & complaints

www.roomster.com
www.roomster.com

Learn how the rating is calculated

1.6 157 Reviews

Roomster Complaints Summary

21 Resolved
126 Unresolved
Our verdict: With Roomster's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Roomster has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Roomster. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Roomster reviews & complaints 157

Filter reviews by rating
5
1 review
4
0 review
3
2 reviews
2
3 reviews
1
4 reviews
Sort by:

Newest Roomster reviews & complaints

ComplaintsBoard
R
5:37 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Roomster has left an official reply on this complaint.

Roomster awful!

I think all the positive reviews about Roomster are written by their employees. Roomster is horrible and the only thing they can do well is stealing your money. They will just rob you and there is no way for you to contact them. You can actually send them messages, but they will ignore them all, so it’s just a waste of time. They also have a message board on their website where you can leave your comments, but no one actually reads the messages you post on this board. I joined this site and signed up for a 3 day trial (paid $6). But when I signed up for 3 days I just want three days! I did not want a 6 months membership! I am just going to keep leaving complaints about Roomster on different websites.

Read full review of Roomster
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
11:43 pm EST

Roomster unethical bureaucracy

I can't stand companies like this. There should be a law against doing business this way. Like I read before, I too signed up for the 3 day $5.95 package (which I couldn't access my messages on the third day because the page wouldn't load via my phone, tablet, and desktop) and as soon as that 3 days was up I was quickly charged the $29.95 fee. On top of having no prospective roommates except two that I contacted whom never contacted me back. I'm still trying to figure out how to outlaw companies like this and possibly getting a class action lawsuit against them. Please contact me if this sparks interest because I'm definitly in.

Read full review of Roomster and 3 comments
Hide full review
3 comments
Add a comment
A
A
Ashlei Tabor
, US
Jul 06, 2016 3:21 pm EDT

They did the same thing to me and I have contacted support and no help and I am now having. To fight this with the better business bureau! I think a class action lawsuit is the best idea as they are falsely advertising.

K
K
Kamal Yadav
, US
Jan 03, 2016 4:45 pm EST

ROOMSTER is absolutely unethical in doing business. The comment is not correct. Why does somebody renew automatically for 30 days. One may miss fine prints. On ther hand most of the queries are not legitimate, it appears like. 24/7 is automated response. No personal hearing? What 24/7 are you talking about? It asks you to go and visit websit thats all. I agree with 77046 ROOMSTER is unethical.

J
J
John272627
, US
Dec 31, 2015 12:53 am EST

This is a really unfair criticism that's posted, did you contact Roomster's 24/7 support helpdesk. We would have been able to help you with any problems that you may have had. To our knowledge there have been no recent outages reported anytime. There is also no way that you would have been renewed earlier then 3 days as are the authorized subscription fees. If you can give us your information we can certainly provide assistance. We have served millions of members and the percentage of complaints on "complaint" specific sites are low.

ComplaintsBoard
R
7:15 pm EDT

Roomster scam site

Last year I responded to Craigslist add for a house-share opportunity and somebody responded recommending to see more info on Roomster.com. Among the several adds that I responded to on Roomster there were no good validated opportunities. Then my 'free' account stopped working and Roomster demanded payment and started forwarding spam to my email. Recently, I posted on Craigslist seeking a houseshare and received an email that appeared that it was from a real person but the email arrived too soon after my posting and...again...it directed me to Roomster.com. Roomster now demands a credit card in advance of any activity. I responded to the email via Craigslist and no response. It was a PHISHING reply to my Craigslist post. Roomster.com is a complete scam. Don't take the bait.

Read full review of Roomster
Hide full review
ComplaintsBoard
R
4:45 pm EDT

Roomster misleading charges

Roomster.com misleads its consumers and charges them automatic subscriptions without them knowing. Typically if a consumer is unaware of automatic charges a "GOOD" business would refund them the first time it happens, but not Roomster.com. They will not refund you your money and will continue to take money out of your account for as long as they can. They have no shame and out to get your money. Not an ethical business, at all!

Read full review of Roomster
Hide full review
ComplaintsBoard
B
7:35 am EDT

Roomster poor business practices and site design

I have used the site extensively. The trick is to be a day or so ahead of the automatic bill pay by canceling it immediately before that time. For this, I recommend using PayPal to insure that your auto billing will be canceled as you wish.

Also, the site is the most terribly designed site in the world. When ever someone responds to your e-mail and vice versa, the site uses a sliding bar to navigate through the e-mails. You literally have to hold down your cursor over the bar and slide it down to navigate from one e-mail to the next. When you wish to delete old e-mail, you literally have to open up each and every e-mail and delete it one by one--tedious to say the least. The funny thing is that when using the sliding bar, one can scroll over each e-mail and there appears an "x", which leads one to believe that you can clearly delete this e-mail. No such logic, it is to archive the e-mail. Again, not logical at all.

As well, upon logging into the site, your e-mail indicator (an envelope at the top left of the page's site) indicates a substantive amount of e-mail. This is very deceptive, as this is a list of cumulative e-mails inclusive of those you send. Remember, it is so time consuming and tedious to delete e-mail. It has to be deleted by opening each e-mail and deleting it one by one.

When you receive a message from a subscriber, the site will send you an e-mail alert on your personal e-mail. This is a great idea--except clicking on the link takes you to the sending party's profile, not to the actual e-mail. Again, design fail.

One last bit of note, I will not blame the site for this, many will e-mail you requesting housing accommodations for far less than your requested amount. I don't know if this is because some subscribers don't read or assume you will like their picture enough to give away the room you are renting. Overall, I would not recommend this site. Good luck to anyone who uses it otherwise.

Read full review of Roomster
Hide full review
ComplaintsBoard
A
11:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roomster unauthorized billing

This is to submit that I have been unlawfully robbed of my money, a total of $59.90. I had initially subscribed to Roomster for just 3 days and paid $5.95 for that. But Roomster has unlawfully and unfairly extended that without my consent! You have charged me $29.95 twice for two periods of 30 days each! I never authorized this transaction or this extended subscription! I want my refund of my money back immediately! Please look into this matter. There have been many claims of scams and frauds online with the same issue. I want a no-hassle speedy resolution of this matter!
I am deactivating my account but I would be reachable at [protected]@gmail.com

P.S. It is quite appalling to know that after going through all this harassment there isn't even a phone number on your website that customers can talk to. The one number I could get hold of also cunningly is designed as an automated voicemail without letting the customer convey his grievance directly to any particular person.

Read full review of Roomster
Hide full review
ComplaintsBoard
M
8:58 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Roomster very useful site

I just got a job for a food company in Austin and I was living in a suburb about three hours away at the time. I commuted for the first week until I realized I need a place, and fast! I went online to see what my options were and I came across Roomster. The site was simple and the layout was intuitive. I made a profile and looked through a few listings for a few days and started messaging different users. Soon enough I found a really good deal on a very affordable room in a place. Couldn’t be happier to be living in the big city now! Excited for this next chapter in my life.

Read full review of Roomster
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
11:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Roomster so fast and more easy to use

I used to date this girl who was what you might “eccentric”. At first I loved that about her. She’d surprise me with the most bizarre and spontaneous things. One day she shows up to my place wearing a helmet and goggles and tells me she booked us for skydiving lessons on a whim! I love adventures so for me I thought this was a perfect match. We had some really amazing times together but things started to take a turn for the worse after her father passed away. I know it might seem insensitive of me but after her loss she became extremely irritable and moody to the point where she was constantly depressed and perhaps even suicidal. I knew that this was a very unhealthy relationship so I begged her to come to counseling with me so that she could get the help she needed. She refused to even consider the fact that she might need professional help and I was not sure what to do. The final straw came when she showed up outside my building at 4am one night screaming about how she wanted to kill me for not being there for her in her time of need. This continued for a few days until I finally got a restraining order against her. Unfortunately she didn’t care and would continue to harass me at my home. I knew I had to move. I found Roomster online and thank god I did because I don’t know how much longer I could have dealt with that craziness. The site was so easy to use and I found a really great place with very little effort. Lets hope my next girlfriend isn’t nuts!

Read full review of Roomster and 3 comments
Hide full review
3 comments
Add a comment
G
G
Grudeine
, US
Jun 13, 2011 7:48 pm EDT

Tried using this site to locate a roommate. In all of Greater Cincinnati there were only two or three people actively looking for roommates. There were plenty of profiles, just not active profiles. The site was totally useless.

R
R
Ruth and Kevin
Orange, US
Dec 13, 2014 12:43 am EST

Jack if you are a grown man dating girls rather then women as you admit you need to be arrested.

R
R
Ruth and Kevin
Orange, US
Nov 04, 2014 12:44 pm EST

Five "different" people and counting possibly all writing good reviews for Roomstar, my guess is corp is writing this themselves or are paying people to write good reviews.

ComplaintsBoard
V
3:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roomster this is a wonderful website in usa

I don’t ever see in such of this website like Roomster.This is a wonderful website in USA.Roomster helps me to find out any room as I needed.And many of room’s cost are very cheap. I renting my room with in 10 days and this is possible only for roomster.com. So I am very pleased with Rommster.com.So I want to give Roomster in 5 star and I always use Roomster.com

Read full review of Roomster
View 0 more photos
Hide full review
ComplaintsBoard
E
1:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roomster perfect site for room rent

I have a lot of idea about renting any room because sometimes i change my room. All of renting sites i like Roomster.com most. Because in this site i rent my room within 1 week every times.I found the site to be easy to use and straight forward. If you need Rooms you can go without any hesitation. I recommend this all time.

Read full review of Roomster
View 0 more photos
Hide full review
ComplaintsBoard
D
11:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roomster best site ever

I am Maxwell.I don't think ever that room can be rented from website.I search to google for renting room then I see roomster.com.I submit my location and budget and I get my preferable room.So I tell everyone to use roomster.com.Its customer service was great. Thanks roomster.com

Read full review of Roomster
View 0 more photos
Hide full review
ComplaintsBoard
R
12:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roomster credit card scam

Roomster is a well documented fraudulent company and I fell for their scam. Like all the other complaints and scams I have seen logged against them online, my biggest complaint is that they keep charging my credit card with ever asking me. They did it for 3 months until I finally realized it on my bank statements. When I requested they refund my money, I got no answers and no replies. I tried calling the company but it exists in the cloud and they do not have a phone which some picks up. The worst part was that when I was on the site I kept getting emails from scammers trying to get me to send them money. Classic scam site. Do not use this company and spread the word about how bad they are. The ceo of roomster is John Shriber and it seems like he has a lot of people online that think he is a bad person. I wont judge a man before I meet him, but the writting is already on the wall (internet) and if he the one doing these scams he should go to prison. I found a photo of him that I attached to this report.

Read full review of Roomster and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
Y
Y
youneek1
, US
May 09, 2020 9:39 pm EDT

Yeah likes to use Craigslist and load it with fake ads that link to his roomster site. What a scam. Oh he will take the typical stance like all the other online scam artists that rob poor innocent people, I was totally unaware of what was going on in regards to Roomster. Scammers posting all kinds of womens selfiies that are stolen off there phones and adding them to the bogus postings. He has no knowledge of it though, seriously? All you have to do is look at his history and his buddy the partner.

M
M
Mary Doost
Chicago, US
Nov 02, 2013 3:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Roomster is the biggest scam ever! This company (and its owner John Shriber) have been charging my credit card for 2 months without any permission or warning and they have no real users on the site. Every email i got was a fake. I just found several listings on this site and scam report that show I am not the first person to get scammed by roomster. They are deceptive, dishonest, and rude. When I complained to their customer service department I got the strangest responses like it was a computer and not a real person. When I did more investigations I found pictures of this john shriber person living the high life at fancy parties and beach resorts. I posted one that I assume is him and his wife. I wonder if she knows how this crook makes his money? Well i will tell you: he steals it from people like me who are hard working and trying to make ends meet by looking for roommates to save on living costs. Roomster is a joke. Do not use them.

ComplaintsBoard
R
5:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roomster fraud and scam

Roomster is a total scam. I was charged illegally on my credit card and when i tried to reach someone online, by phone, or customer service I got standard pre-loaded replies. I think this site is set up to take peoples money. I googled the company after I got scammed and of course there like 5000 complaints about this site calling them scammers and outlining the exact same thing I got ripped off for. I also found this great facebook page that has a 4000+ likes that is called "Roomster is a Scam". Wish I had seen all this public information about them before i signed up. I think John Shriber is the CEO. Someone should have him looked into because its clear that this guy runs a shaddy operation. Stay away from this company if you can. Its bad news and bad business.

Read full review of Roomster
View 0 more photos
Hide full review
ComplaintsBoard
T
6:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Roomster billing dispute

I paid for a 2 week subscription for $14.95 and yesterday I was charged $29.9 for renewing which I NEVER authorized. Apparently, they say you renew when they send you a message saying you have new messages you and you open it by returning to their site. They refused to refund me so I filed a BBB complaint and plan on continuing to blast them on the NET. Thankfully, Roommates. com is a better site and I had found a roommate on there.

Read full review of Roomster
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
7:15 am EDT

Roomster unauthorized charges

My experience was identical to all the others, I signed up for the 3 day sample at 5.95, and10 minutes later filed a complaint with paypal. then canceled my membership 48 hrs later and they charged me an additional $29.95. Clearly they bait, "marks" with a short term membership then charge everyone for an additional higher term membership, regardless of them canceling in time or not. I PLAN TO FILE A COMPLAINT WITH THE DEPARTMENT OF JUSTICE AND FTC AND ANY OTHER AGENCY WITH JURISDICTION. IS IT TIME TO GO FOR A CLASS ACTION LAWSUIT HERE? WHO' WITH ME? [protected]@gmail.com

Read full review of Roomster
Hide full review
ComplaintsBoard
S
5:53 am EST

Roomster unethical, should be sued by everyone this has happened too

You need to pay 5 bucks to see any replies or messages from your post for 3 days (3 day subscription) and don't be fooled, after the three days if you have not canceled your account already they will charge 29.99 to your credit card on file without checking in with you or asking permission!

Unethical, should be sued by everyone this has happened too.

Read full review of Roomster
Hide full review
ComplaintsBoard
A
10:32 am EST

Roomster totally misleading and very bad business

They provide multiple options for subscription lengths and then automatically extend your subscription to the maximum subscription length after your subscription ends. Totally misleading and very BAD BUSINESS! Not to mention, they can do this up to three times. I am appalled by their customer service as well. Emails received regarding this issue were not helpful and were rude. NOT A SATISFIED CUSTOMER!

Read full review of Roomster
Hide full review
ComplaintsBoard
T
8:58 am EDT

Roomster avoid this website at all costs

Major ripoff! I paid $50 for 2 months to advertise a room in my home. The place I was renting was a great deal and a great setup. I got almost not inquires. When ever I e-mailed a perspective tenant, 95% of them could not respond to my e-mail because they didn't pay $25 to Roomster. I presumed that they could respond to me because I paid the $. I think Roomster does this to keep people enrolled on the site. It costed me time and took me 5 weeks to realize what was happening. This is truly a scam... try to learn from my mistake...don't go with Roomster! I was able to rent using Craigs List in 3 days and had over 8 inquiries.

Read full review of Roomster
Hide full review
ComplaintsBoard
H
6:16 am EDT

Roomster I would love to see roomster offline

I agree with all other reviews on this page. It prompts you to sign up for what you believe to be a short term subscription and then "automatically renews" you for 30 days and charges your card $30. It is in the fine print of the terms and agreement you must check the box to before your account is active. I'm too damn polite to put in words what I think of this crap, but it is the first time I have written a complaint or review about anything. I would love to see roomster offline.

Read full review of Roomster
Hide full review
ComplaintsBoard
S
5:08 am EDT

Roomster I can't believe they charge you to read your messages

I can't believe they charge you to read your messages! They lure you into thinking theres a so-called "free basic" service, & once you get an email/reply for a potential roommate, they block you from reading it by stating you have to upgrade and pay...I am not going to give these ### my information, I can't believe I opened up a profile, so bogus. Worst, some Spammer from Craigslist sent me a link when I posted an Ad for Wanted Roomshare...

DON'T FALL FOR IT, DON'T GIVE THEM YOUR INFORMATION!

Read full review of Roomster
Hide full review

Roomster Customer Reviews Overview

Roomster is a popular online platform connecting people looking for housing with compatible roommates. Reviews of Roomster largely indicate that the website is a convenient and efficient resource for finding affordable housing options. Users praise the site's comprehensive search functions, allowing them to find housing that fits their budget, lifestyle and location preference.

Roomster users also cite the site's extensive user base as a major selling point - with a large number of postings available to browse through at any given time. The website's messaging system is also highly praised - allowing users to communicate with potential roommates and landlords in a secure and private setting.

In terms of drawbacks, some reviewers expressed disappointment with the website's subscription fees, which they felt were not fully disclosed upfront. Additionally, users have noted occasional issues with the reliability of postings - with some listings turning out to be scams or fake.

Overall, Roomster reviews suggest that the website is a valuable resource for anyone looking to find housing and compatible roommates. Despite some minor complaints, the site's extensive features and user base make it a standout option in the online housing market.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Roomster customer service

Phone number

+1 (646) 862-2841

Website

www.roomster.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Roomster?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Roomster Customer Service. Initial Roomster complaints should be directed to their team directly. You can find contact details for Roomster above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Roomster. Discuss the issues you have had with Roomster and work with their customer service team to find a resolution.