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3.9 968 Reviews

Rooms To Go Complaints Summary

701 Resolved
264 Unresolved
Our verdict: You can expect a very good level of service from Rooms To Go. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Rooms To Go reviews & complaints 968

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10:58 am EST
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Rooms To Go inability to process warranty reversal

On 5 March 2015, my spouse and I purchased 2 nice motorized recliners from RTG. They were delivered unscathed and we enjoyed them. For several months we were called several times a week to see if we wanted the warranty for the chairs. Having worked in the furniture retail for about 6 years, I understood the responsibilities in caring for the furniture under warranty rule. I also knew we had no animals, children or grandchildren so those stains were not a problem. I opted out at first but after numerous calls my spouse broke down and got the extended warranty on 24 July 2015. Nothing was applied to it, no one came out and sprayed or checked to insure it was still good. On 4 Oct 2015, out house was flooded, we live in Hopkins, South Carolina, when the excessive rains hit and a dam broke up hill from our home. We lost a lot of furniture that was cloth, leather or pressed wood due to the Category 3 waters (sewer). I understand that it is not RTG's fault. We actually called RTG to see if we could purchase the same 2 recliners again, and transfer the warranty that was already being paid for by us to those chairs. We were told. "We no longer carry that item." Pray tell how do you replace an item that's defective under warranty if you no longer carry it. Synchrony also would not credit us the unused portion of the warranty. Personally I have no desire to go to or spend my money at either Rooms to Go or Synchrony, and I do plan on letting my feelings known on social media.

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Update by Roberta Lockwood
Dec 09, 2015 9:57 am EST

As I stated we lost a lot in the flood to include paperwork. I do however, have a reference number that you can use from our last bill to find out information if you are with the RTG company. November reference P9073009W01DWE3DA for my payment and history. I will not give my account number over an unsecured system. The tan motorized recliners were ordered on March 5, 2015 at the Sand Hills RTG store in Columbia, SC. My spouse purchased the warranty on July 24th, via the telephone with a service representative. I seriously wonder how they would be able to replace a defective chair by the warranty if they no longer have them in stock. Thank you for your reply.

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Alice Fletcher
, US
Jan 18, 2016 5:34 pm EST
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After having a couch and love seat for less than a year the material split and the stuffing has since then been coming out. We called and asked for them to warranty the product they said it was normal wear and tear now three years later the recliners can not be opened because then they will not close. I think the furniture was poorly manufactured. RTG is the worst I do not understand how anyone can advertise furniture as quality when it isn't. I am Upset with this company and feel I was taken.

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7:40 am EST
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Rooms To Go delivery and customer service

My husband and I went into the local store on Monday (11/9/15) and picked out a sofa, love seat, chase, and ottoman. After the sale was final he asked what day I wanted delivery. He said Wednesday (11/11/15) is an all day time for delivery but Thursday and Friday will have time frames so the day before (or 2 days can't remember which he said) they will call you with a 4 hour time frame for delivery. So its 2pm the day prior (11/12/15) and I know typically I would have the call or text by now so I call them at the customer service # [protected]. The woman said there's still no time slot selected which is unusual. She said call back at 8am Friday (11/13/15). I just called and they said I have an all day delivery scheduled so 8am until 10pm which is NOT what I wanted. I complained to the lady on the line and she said there was nothing they could do or anyone else I could talk too. I then called [protected] and the gentleman took my complaint but they honestly could care less about wasting my time. I NEVER complain about businesses but this is unacceptable. I will not be ordering another item again from them and if my husband approves I will not accept this delivery.

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Robin West
, US
Nov 27, 2015 11:50 pm EST

Purchased a sleeper sofa 11/21. Hard sell on the fabric protection. Really hard sell. Had to wait for a manager to come ask again and watch her have a little attitude when I still wouldn't buy additional protection. Delivery scheduled 11/27 1-5pm window. It's now 11:48 pm. No sofa. No communication will call tomorrow for a refund. Going to Nebraska furniture. Will pay more for better customer service.

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3:49 pm EST
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Rooms To Go sofia vergera dining room chair

The set was purchased for our conference room. We only use it when clients come in, which might be once a year - no exaggeration. The chair has been sat in less than 5 times and the leg snapped off underneath me. There was not abuse or heavy use. It was poor construction I would really appreciate a new chair or some option of repair. Instead all I got was a snotty manager, who I hung up on.

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2:31 pm EST
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Rooms To Go the rep refused to help me with the leather coach, which started to fade away

I bought the leather coach from Rooms To Go. They gave me one year warranty, but I started to notice that the leather started to fade away. I called to their customer services and asked if they could something. When the rep asked about the warranty, I told the date when I bought the coach. He responded that the warranty has ended, and they could do nothing. They haven’t told me for what period they have given this warranty.

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12:45 pm EST
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Rooms To Go living room set

Purchased furniture in 2011 and went in to purchase a leather living room set. Sales rep advised me that what i was purchasing was leather and now i find out it is a durabelnd. The first week my table peeled and there is no more wood on the sides. The first year my sofa and love seat begin to peel and now in 2015 my set is a total mess. I definitely hope that rooms to go can fix this situation because as of today i wouldnt recommed their sales or furniture to anyone. My order number is 7891783

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Latonya Agnew
, US
Nov 15, 2015 7:29 am EST

I sent the images "Again" and still no response back. I'm definitely considering contacting our local News station to report the horrible situation that Rooms To Go has put us in.

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6:42 pm EDT
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Rooms To Go one payment late accrued $205, late charges are undercover interest charges for 0% credit

Was late on second payment because it was after 5p.. by phone. payment accrued a $25 late charge . Called to inquire next month statement.(April) Spoke with customer service in April regarding charge. April payment paid on time, late charge assessed, but reversed 2 days later. Customer service rep stated the 25 would be credited back to account. I assumed so. I don't always open my bills when I know my monthly payment.**MY FAULT** long story short, the $25 was never credited and a $35 late charge was assessed to this 25 dollars each month on the same date as my payments were made and the payments were all made on time before or on the date before 5 p.. except for the second payment in march. This has added up to $205. I made my minimum payment but this time looked at my bill. I called to get an understanding of why a late charge each month on the same day as my payments. After much debating, I finally got it. $35 each time because of the additions added to the first late charge that was to have been credited. Only fair to say they did reverse two charges of late fees that were made on the same day. When I finally said okay I get what you have done, I don't agree, I said okay, I made my regular payment for this month, not the additional, but I see you are not going to budge, and stating that would they think I would have let $25 accrue to 205. I'll pay the balance from the amount I paid earlier. They stated that another 35 would be added tomorrow, next day cause it is now after 5p.m. I ask I get what you have done. I want to bring the account current. Please waive this $35 dollars as I going to pay the balance of the amount now. The emphatically said not to that. However, if I paid the entire balance of $3459.65 they would credit my account for $35 the late fee. WOW! This is how they get they get the interest on 0% interest rate. PLEASE BE MORE ALERT IF YOU MISS A PAYMENT AND PAY THAT UP FRONT. MY FAULT FOR NOT FOLLOWING MORE CAREFULLY. THEY WERE NOT COMPRIMISABLE AT ALL!

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Update by AptA4
Oct 12, 2015 7:05 pm EDT

Had a very similar experience, but caught it before it got too far. I make sure I pay 4 or 5 days in advance and I am going to make sure I make my payoff before the interest date. don't want to get caught with a tiny print balloon payment

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12:00 pm EDT
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Rooms To Go delivery of a damaged bed and worst customer service

WORST experience of my life. We ordered a bunk bed that arrived today.. Damaged. I asked the driver if he knew the number to customer service and he told me he didn't know because he didn't work for Rooms to go that they were contracted out. When I finally got the number to see what I needed to do, I looked out the window and they were gone. The Supervisor Cynthia was very rood and would not let me get a sentence in, so I asked her if she could be quiet for a second so I could finish telling her my concern. She then told me she was going to disconnect the call because I have now disrespected her?!?! . When I asked to speak to the person over her she refused to connect me. I am still not sure if they are even going to deliver a new bed or not. I WILL NEVER SHOP AT ROOMS TO GO AGAIN! Horrible customer service!

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5:22 pm EDT

Rooms To Go bad delivery my new furniture being dented

I had a terrible experience with delivery with the movers of room to go outlet. they came in to delivery my furniture however, I receive them dented an scratch. Then they could not put the mirror dessert because they did not the right tools so they ask me to go to home depot and they will wait in my apartment. Really? They really think the I will leave a estranges to my apartment. I went to the store and complain. They said the I going to wait for a time frame to get another dresser. I am very disappointed with the careless delivery.

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3:44 pm EDT

Rooms To Go furniture and appliance

This is a store to avoid I made a purchase amount paid in full several promised delivery dates unfulfilled multiple phone calls to the head office and to the store where purchase was made I received nothing but lies and promises from different agents some claiming to be managers to no avail I decided to check this company online I was shocked and appalled that this store is stil in business an can continue to do this to unsuspecting consumers. Final payment was made on Aug.28 first promised date of delivery Sept.1 nothing second promised date sept3 delivery time frame 1pm to 8pm. I am still wating on sept.6 no chair to sit on no table fo my family to sit and eat and no stove. What are my options?

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1:16 pm EDT

Rooms To Go damages caused by delivery company

I purchased furniture from Rooms to Go on 6/28/2015.
On 7/6/2015 part of the furniture was delivered and the delivery people broke a leg off the sofa and gouged a hole in the wall. On 7/30 the replacement sofa was delivered. The delivery people gouged a second hole in the wall. I have submitted all the required documents to the shipping company. I do have the name of a claims administrator, Michelle Boebel and have been communicating with this person since the claims were filed. Now, as of last week I cannot get a return call or email from this person. Rooms to go refuses to take any responsibility for the damages caused by the company that they contract with to make the deliveries to their customers. Not only do refuse to accept any responsibility for the damage caused by their delivery company, they won't even give me the name and number of the claims manager.

This is unacceptable. Worse customer service ever.

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10:11 am EDT
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Rooms To Go junk living room

Hi My name is Lucy Johnson, I have purchase a living room, @ Bay Area Store Houston TX. I am very upset that this living room is not what I have purchased, I have been calling, all over and over to get this matter solved, but everyone keep telling and giving me different phone numbers I end up leaving a message waiting for someone to help me. I call this # [protected] same thing. I have requested to talk to a Manager, on 08/21/15 this lady said that she was the Manager, she was very rude y hostile, I have asked to talk to someone else, her supervisor. she said they will contact me. I still waiting for a call.
I need this matter to get solve as soon is possible otherwise I will return this leaving room and stop making payments. that is not the way that you treat customers. Be responsible as I am with my payments.
Please I need this leaving room to be change or exchange for something else.
I hope this time someone be kind enough to call or do something.
this is a reap off.

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2:18 pm EDT

Rooms To Go four failed delivery attempts

Dear Rooms to Go,

Not only did you fail to deliver my sofa in proper working order the first time, you failed a 2nd, 3rd, and 4th time. Well guess what, there will not be a 5th. The customre service is pathetic and your company seems to not cair about anything dealing with customer satisfaction. I paid entirely too much for this sofa and gave up too much of my personal time waiting for something you continue to fail to deliver and I refuse to do it any longer. If I had my own truck, I would throw it back out at your delivery warehouse parking lot and be done. I can only hope to continue posting your failure on other socail media areas for all to read and hope when it comes time for someone looking for furniture, they look somewhere else.

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2:08 pm EDT
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Rooms To Go property damage to wrought iron gate

Received a furniture delivery on July 25, 2015 at my home at 4317 Oak Drive, Alvarado, Texas 76009 when the delivery truck backed into my 6 ft automatic gate, damaging it and moving the gate post out of alignment. Contacted customer service and reported the damage and was told the following after several calls: 1. A DRF (Damaged Request Form) will be mailed to you. Have not received the form to date. 2. The form was mailed give it a few more days. 3. Called one of the Facilities Manager to contact you to resolve the complaint. 4. Did the Facilities manger call you? No, will call him again. 5. There is nothing customer service can do will email the facilities Manger again and he will call you. Only he can solve the complaint. Sorry, there is nothing we can do. To date have not heard from anyone in facilities or any other part of the company.

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bootsj
, US
Feb 10, 2016 2:04 pm EST

I ignored all the warnings and I am now paying for it. My bedroom furniture was delivered with a damaged back panel and the mirror for the dresser left on the floor...still waiting for RTG to resolve...

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11:39 am EDT

Rooms To Go service

Dear Mr.Seaman,

My name is Eboni Johnson and I am contacting you regarding a terrible experience I had with your delivery staff at 6:30am today.

I am terribly disappointed at the service I received this morning. I have been trying to get in contact with a supervisor within your customer service department center since 8:00am and have repeatedly been told I would be called back shortly; it's almost noon.

I'll provide you with the details of this situation and I'm really hoping this individual is fired!

I purchased a $1300 king sized mattress that was supposed to be delivered between the hours of 7 and 11am EST today. I was called at 6:08am and was told they would arrive in 10 minutes. Early but no problem it will allow me to get to work on time.

They put 2 plastic box springs up against my wall and handed me my mattress protector and said have a nice day.

I asked "Where's my mattress?"

Response "We didn't know you ordered one; I'll be right back."

Two minutes later Juan (or maybe his name is Julio) returned to tell me "i don't see it; they must have forgotten it. I'll have someone call you, bye.)

Me: "No, you call someone right here and now. If you can’t reach anyone take everything and I'll just get a refund and shop elsewhere."

Juan: "Ok, i need to move my truck."

Five minutes later I'm look to see what;s taking so long; only to see that they truck is gone. I call him on his cell five times; i ask why he left because he knew I did not want half of my delivery and I requested he take it back.

Juan: I don;t do what the customers tell me; I have to finish my route.

There was 5 minutes of back and forth then i finally asked for his and the managers' name. He confidently gave me that information and said " That won;t do anything to me!"

His cell phone number is: [protected] for your identifications purposes.

Anyway, he appears at my door about an hour later with my mattress. Throws it in my room up against the wall where the plastic covered box springs are resting and proceeds to leave. I told him not to leave without removing the plastic and setting the mattresses up.

So, they put the box springs down still covered in plastic; removed the outer plastic on the king mattress (leaving one layer of plastic on) and placed it upside down on the box springs and left!

I am a single woman that CANNOT possibly remove the plastic from these items AND flip the king sized mattress right-side up.

The attitude of your staff is horrible and suggests that the culture at Rooms to Go is:

We don't; care about our customers
We don't care if you complain because there are no consequences for or actions

I am astonished and disgusted by the blatant disregard and lack of respect that was displayed in my home this morning by your staff. Not to mention, I have yet to receive a call back to from a supervisor regarding my concerns.

I expect to have someone come to my house and pick up this mattress and its entirety because I refuse to patronize a business that is so discourteous to people.

Regards,

Eboni Johnson

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9:58 am EDT

Rooms To Go leg to chair always breaking

I bought a kitchen set last year from RoomsToGo. The leg keeps breaking on the chairs. The company did come out a few times. Now the warranty is up and I want to purchase a leg, but was told it is longer in stock (discontinued). I called three time and got three different answers. Now I have three chairs instead of four. I will not buy from RoomsToGo again. Poor quality of furniture and poor customer service. Order # 9572137, Dated: 02-17-14 Store: 1602, Sales # 033128, Side Chair Cherry Sku # [protected]. Paid $771.79 for four chairs, table, glass & protection on cloth on chairs. I see adds in the flyers advertising this set, so it is not discontinued. I would like a new chair or leg..

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9:04 pm EDT
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Rooms To Go appalling customer service and wrong product shipped

My email to jeffrey seaman, ceo of rooms to go:

Dear mr. Seaman,

I am contacting you as a last ditch effort to resolve a problem I am having with a recent purchase from room to go. Unfortunately for me, none of the supervisors in your customer service department are interested in providing me with actual customer service. They just apologize and say there is nothing they can do. Of course, there is always something you can do— if you are willing to think outside the box and do whatever possible to rectify a problem that was a direct result of an error by rooms to go.

On june 20, 2015, I purchased a tempurpedic king mattress with the up foundation (So that the head can be hydraulically raised to a sitting position) in the amount of $4565.40, along with other pieces of furniture totaling $7531.24. The purchase was made at your sunrise, florida store. The items were to remain in their boxes because I would be moving to colorado shortly thereafter and did not want the items to be damaged in the move. When the items were delivered, I specifically asked the head delivery guy to tell me what was in each box, and further asked him if the hydraulic up foundation for the bed was included— to which he replied yes, it was in the box with the frame.

On tuesday, july 21st we arrived in colorado and assembled the bed, only to find that the foundation box springs were not for the upright foundation—they did not bend at the head, nor were the hydraulic base or controls for the base included. However, if you look at the attached photos of the two sku stickers on the box, they clearly indicate that the up foundation should have been in the box. Rtg mislabeled the box which contained the flat box springs.

I called customer service on july 22nd and the agent spoke with a supervisor, who said there was nothing they could do because rtg does not ship to colorado. I said I was aware of that, and that was why I made the purchase before we left in order to take advantage of the financing offer; however, because the error was on the part of rtg, they should rectify the situation by any means necessary. I did not spend $4200 on a flat bed that I do not want. I said I wanted to speak with the supervisor and was told he would call me back. Later that afternoon, I received a call from edwin, a supervisor. He said he was "trying" to help but there was nothing he could do, that I would have to take the foundation sent in error to the nearest warehouse (700 miles away in texas!) and exchange it for the correct up foundation. I told him that was ludicrous. He said it would be impossible for rtg to make the exchange and I told him nothing is impossible unless you are just unwilling to make it possible. Seriously! Rtg screwed up and you want me to have to deal with the fallout? So I told edwin I wanted to speak with his supervisor and was advised that someone would call me the next day.

This morning, july 23rd, I received a call from mindy, edwin's supervisor (Tel: [protected]). She was rude and equally as unhelpful as edwin. She spewed the same story, that there was no way for rtg to bring me the correct foundation and pick up the wrong one. I told her there was a way— that rtg could contract a freight company in texas, have them pick up the right foundation at your warehouse, bring it to me in colorado, and take back the wrong item to the texas warehouse. I told her I knew that would cost rtg money but, again, that wasn't my problem. Rtg should correct the situation they caused by any means necessary to thank me for my business and, hopefully, any future business. But mindy is not one to think outside the box. She just said it wasn't possible and that I would have to make the exchange myself. Or, they could reduce the price I paid for the bed by $900+, which is the difference between the up foundation and the flat. This, to me, is not customer service. This is rtg taking the easy way out— crediting me for the difference while forcing me to keep a bed I don't want. This way, rtg washes their hands of any responsibility to the consumer. How can you dare to ask me to find a way to haul two box springs to texas— 700 miles away— and then bring back a 350 lb. Hydraulic base? Why should I have to spend my time, money and aggravation to rectify an error made by rtg? On what planet do you consider this any level of acceptable customer service? I am appalled by the mere suggestion. I have spent almost $8000 with rtg and this is how you thank me? What do you teach your managers and how in the world can you be proud to head a company with people such as these? I understand company policies; however, when the company makes a giant mistake, they need to bend that policy in order to make the situation right and the customer whole. That is the definition of great customer service.

So I write to you in the hopes that at least you, as the head of your company, will value my business and get someone in your company to fix this right away. Yes, it will cost you money to hire a freight company to deliver the right foundation and return the wrong one. But, you will earn my goodwill and future business, as I had planned to purchase the rest of the bedroom set in the future. However, if you choose to let this go and not be held accountable for rtg's mistake, then I will have to tell everyone I know my story and implore them to avoid rtg like the plague, file a complaint with the better business bureau and tell my story on every social media platform known to man. I am that angry.

I hope to hear from you and that you, as head of rtg, will take responsibility for the company's error and correct the situation I find myself in, through no fault of my own.

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Rooms To Go store credit

this is the worst store (Rooms To Go @ Frisco, TX), I wud have ever gone.
first they delivered a faulty product, then end up getting some store credit.
now they wont give me a gift card for the store credit.

I plan to give this along with some more value to my friend for his new house, but Rooms To Go @ frisco will not allow me to buy the Gift card for the store credit I have. they say only merchandise.
I shud be able to buy anything sold in the store, if I understood store credit rightly. why not Gift Card?
Plus the Store Manager was so rude, she kept repeating the same like a parrot.

But its your loss, Rooms To Go, u not only missed the sale that day for additional Gift Card, you also miss my 25 k budget on August for my new home and its going to Ashley/Nebraska Furniture.

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Rooms To Go horrible customer service and delivery

After waiting over two months on a backordered sofa, it delivered to me with only 3 legs. The delivery company and RoomsToGo could seem to care less. On 4/7/2015, I placed order 5515916 with the store location with a delivery date of 6/9/2015. The Reina Gray Leather Sofa (item [protected]) was on backorder and I was told this was the first available delivery date. On 5/29/2015 at 9:05AM and 6/6/2015 at 7:35AM, I received a text message from 74121 confirming my delivery appointment on 6/9/2015 between 1-5. On 5/29/2015 at 9:44AM and 6/6/2015 at 9:58AM, I received a phone call from [protected] in which I spoke with a live RoomsToGo representative who confirmed the same delivery date and time. On 6/6/2015, after taking a vacation day from work due to the 4-hour delivery window, I contacted customer service at the aforementioned number at 6:38PM and 6:52PM and was informed that the 4-hour window was only an approximate delivery time and no guarantee. This seem preposterous considering that I was contacted on 4 occasions by RoomsToGo confirming delivery date and time and none of the communication stated that the timeframe was only an estimate. Furthermore, the delivery company did not even bother to contact me to explain that there would be delays, The customer service representative and their managers only response was that the information was printed on the sales agreement. The communication, or lack thereof, from RoomsToGo after the completion of the sales, in my opinion, superseded any "fine print" on a document from two months ago. Nonetheless, the sofa was delivered at 7:30PM, 2 hours and 30 minutes outside of the 4-hour delivery window. In addition to the late delivery, after getting the sofa inside my unit, the delivery company informed me that the sofa was missing both a leg and the supporting beam. I tried to contact customer service and it had closed for the night. The delivery guy contacted his dispatcher and the representative gave me two options: 1) have the sofa returned and reordered for a new one or 2) leave the sofa and she would make sure the order was notated with the issue and I could contact customer service on the following day to arrange for the missing parts to be rushed to me. I questioned the representative if she could tell me whether or not the sofa was still on back order. She explained that she was not able to and I would need to contact customer service for inventory information. Considering that I had waited 2 months on the sofa to be delivered, I did not want to refuse delivery and then be placed on another long waiting list for the item to become available again. The couch was left sitting on 3 legs in the middle of my living room. On 6/10/2015, I contacted customer service and requested a manager. The representative tried to de-escalate the call and ensured me that she would overnight the replacement parts to me and call me back to confirm that this was done. Unsurprisingly, she never called back. However, I gave her the benefit of doubt and waited on the package to arrive. After waiting all day for the delivery on 6/11/2015 at 8:09PM and nothing arriving, I contacted customer service and it was closed. I was able to reach a representative in the Internet Sales Support Department who informed me that he could see the notations regarding the order but he could not locate a tracking number or any information regarding the missing parts. On 6/12/2015 at 5:24PM after nothing arriving all day, I contacted customer service. Again, I requested to speak with a manager and the representative attempted to de-escalate the call only to return to the call and inform me that the missing parts were not expedited but instead were mailed via the US Postal System and it would take 7 to 10 business days to arrive. She transferred me to a manager and he informed me that the rush delivery is only a request and not a guarantee. As a marketing professional, I know the value of word of mouth. Based on my experience with RoomsToGo, I would not recommend the company to anyone.

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12:59 pm EDT

Rooms To Go undelivered merchandise

On June 1st, I made an online purchase in the amount of $599.00. This amount was charged to my Rooms To Go Credit Account. An additional $41.93 sales tax fee was charged to my Visa Credit Card account. The transaction was processed successfully. I received an email confirmation with an order number for the item that I purchased: One Effingham Wine Color Chair Lift Recliner for my mother who is disabled. The Billing and Shipping Address was entered correctly; however, my delivery was dropped off at the wrong location. The owner of that residence called to inform us that they would store the item in their garage. That same day, I spoke to a guy from a trucking delivery company that had called my house several days before and explained to him that my delivery was dropped off at the wrong address. I gave him my order number and he said that there was no record of any purchases made by me. I forwarded an email to him with my proof of confirmation and he said that he would contact their sales department and give me a call back later. The same guy who I spoke to guaranteed that my undelivered merchandise would be picked up from that location and dropped off at my house early morning on the following day. This was last week. It has been more than 5 days and we still haven't received anything. The waiting period is ridiculous! The customer service is horrible! I have contacted Rooms to Go Sales Department and made it very clear that if we don't receive this merchandise by today the latest, I will go ahead an cancel my delivery. In all fairness, I think that Rooms to Go and or manufacturer of Wilson Trucking Delivery Company should give me a credit in the amount of $599.00 for this merchandise. Customers always come first and I am a very dissatisfied customer. I'm giving this delivery company till today to deliver my merchandise. If by today, this item is not delivered to my home, I will go ahead an cancel this order. My patience is running out. My order # is 19409451i. Thank you for your attention in this matter. Sincerely. MR

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Update by No More Beating Around The Bush926
Jun 11, 2015 4:59 pm EDT

I' M a dissatisfied & unhappy customer. My Rooms To Go delivery was dropped off at my house earlier. However, the delivery man didn't assemble the parts for us. I' M very pissed off! So far, my experience with Rooms to Go Customer Support has been horrible! Not only did they deliver my merchandise to the wrong address as I previously stated, but they didn't deliver it in a timely manner. This is a Rooms to Go online purchase; therefore, they should have been the ones to deliver this to my home rather than another trucking company who claims that they don't often deliver anything from Rooms to Go. Perhaps, they need to hire more competent people in their sales department and more direction-oriented drivers. It's a huge mistake from their part to deliver merchandise from one city to another total different city especially when I did state the billing and shipping address correctly. I have the confirmation email order as proof. So now my father who is a 24/7 full time caregiver to my mother is sitting down reading the manual as he tries to decipher how to put the chair together.

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Valerie
Valerie
, US
Jun 03, 2016 8:12 am EDT

Purchased a childs bedroom suit and it arrived in poor condition and with missing pieces. Have been calling for more than one year for them to make this deal right. They have not held up on their end and would not allow me to return. Bottom line, I have crappy furniture from rooms to go. Never again will I shop with them - You can't trust them! They will not return your call, emails or faxes. They lied about the product. Finally sent someone out to look at the product and he agreed it needed to be repaired and said someone would be back to fix it within the week. Still waiting since Thanksgiving last year. Don't trust this company! Shop elsewhere!

Valerie
Valerie
, US
Jun 26, 2008 9:23 am EDT

I purchased a dining room set, and a living room set from Rooms to Go on April 2nd, 2008. I purchased in Covington, LA. The first time the delivery people came they only had the table and chairs. No sofa set.

Five out of the eight chairs were damaged and the pedestal to the table was chipped. They called me to verify receipt of the merchandise, in which I told them of the damage. They then sent out a technician to check it out. At least he agreed it had to be exchanged. So we set up another date to have it delivered. This time they came out at 7:30 pm and it was pouring rain. (1&1/2 hours late from the time promised) They could not bring the items in because they were not wrapped. Another waste of my time. So another delivery date was set. This time they only brought the sofa set. The Sofa & the ottoman were damaged. So back that went. Then they have the nerve to call me and tell me they are coming out but they don't have my chairs or pedestal on the truck, just the sofa & ottoman. I stopped them right there and told them no delivery until all items were delivered at one time. So, finally, another wasted day waiting for rooms to go and don't you know the sofa is damaged. Forget about rooms to go unless you have a lot of time & money to piss away. The quality is definitely not there for what you pay.

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7:22 pm EDT

Rooms To Go undisclosed add on charge

I bought a sofa and mattress set in October 2014. Not until today, when I looked at the folder containing the receipt did I see that I was charged $59.99 to "protect" a leather sofa. I never agreed to this, never authorized it, was never asked about it. Did I miss it when I signed their ridiculously small screen? Yes, shame on me. Shame on them for ripping me off. I suspect this was retaliation for my refusal to buy their overpriced mattress cover. Their "selling" of the mattress cover bordered on harassment, as the person who was with me will gladly attest. I was willing to over look that but not the sneaky add- on of that leather treatment. I know that I will have no recourse against them BUT I will do everything I can to spread the word about this store. It will end up costing them a lot more than the $59.99 they took me for.

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Rooms To Go In-depth Review

Website Design and User Experience: The Rooms To Go website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient and the product categories are well-organized, allowing for a seamless browsing experience.

Product Selection and Variety: Rooms To Go offers a wide range of furniture and home decor items to suit various tastes and styles. Whether you're looking for modern, traditional, or contemporary pieces, you'll find plenty of options to choose from. The selection includes everything from sofas and beds to dining sets and accent pieces.

Pricing and Value for Money: Rooms To Go offers competitive prices for their products, providing good value for money. They often have sales and promotions, allowing customers to get quality furniture at affordable prices. Additionally, they offer financing options, making it easier for customers to purchase their desired items without breaking the bank.

Quality of Products: The quality of the products offered by Rooms To Go is generally good. They source their furniture from reputable manufacturers, ensuring durability and longevity. However, it's always recommended to read customer reviews and ratings for specific products before making a purchase.

Customer Service and Support: Rooms To Go has a helpful and responsive customer service team. They are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or live chat, the customer service representatives are knowledgeable and strive to provide satisfactory solutions.

Delivery and Shipping: Rooms To Go offers reliable delivery and shipping services. They provide estimated delivery dates and keep customers informed throughout the process. The delivery team is professional and ensures that the furniture is delivered safely and in good condition.

Return and Exchange Policy: Rooms To Go has a fair return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within a specified timeframe. However, it's important to note that certain restrictions and fees may apply, so it's advisable to review the policy before making a return or exchange.

Overall Shopping Experience: The overall shopping experience at Rooms To Go is positive. The website is user-friendly, the product selection is extensive, and the prices are competitive. The customer service is helpful, and the delivery and return processes are efficient. It's a reliable and convenient option for purchasing furniture and home decor items.

Customer Reviews and Ratings: Rooms To Go has a section on their website where customers can leave reviews and ratings for products they have purchased. This can be helpful in making informed decisions and getting insights from other customers who have already experienced the products.

Additional Services and Features: In addition to their wide selection of furniture, Rooms To Go offers additional services and features. They provide design consultations to help customers create their ideal living spaces. They also offer financing options and protection plans for added convenience and peace of mind.

How to file a complaint about Rooms To Go?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.

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