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3.9 968 Reviews

Rooms To Go Complaints Summary

701 Resolved
264 Unresolved
Our verdict: You can expect a very good level of service from Rooms To Go. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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11:16 am EST
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Rooms To Go claymore park bedroom set

Claymore Park black panel bedroom
purchased in September 2015.

Corner of chest is splitting cracking. First repair done in March 2016. Noticed yesterday that it is splitting again! Same exact spot. Soon the corner will fall off of the chest. Customer service could not help. Out of warranty. Even though a previous repair was done.

Side boards on the king bed split (cracked). Like dry wood splitting apart. Even though these boards are decorative and only hold the head board and foot board together. Replaced in October.

Bottom of night stand wood split and cracked. Replaced in October.

So there is a history with this furniture to have problems and issues with splitting and cracking. I am still making payments on this furniture and it is known to be defective. My previous bedroom set purchased from another furniture company lasted 25 years. No issues, no cracking/splitting. Nothing defective. It is sad, frustrating and horrible that after a year and a half to have this many issues with this bedroom set. What is going to happen 5 years down the road?

I

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Jmitch44
, US
Aug 25, 2018 3:41 pm EDT
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This furniture is HORRIBLE bought the off- white from rooms -to-go. Exactly year and 3 months (warranty is a year) it started developing yellow spots on the paint. On every piece we bought 5. Called rooms to goarms they would honor or even attempt to get in touch with manufacturer.

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3:07 pm EST

Rooms To Go my couch is peeling

we purchesed a couch from rooms to go less than a year ago and not even four months after it started peeling at the seems and then all over the sitting area .this is couch that is hardly ever used do to the fact we work all week and the only time we use it is on the weekends . we would like this issue resolved soon as posible .
i would like to exchange for something different.
date: feb. 09, 2016
agreement #mnf0140
item # [protected]
model# sfa500

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Linda Rizzuti-Burzo
Linda Rizzuti-Burzo
, US
Jan 27, 2017 2:18 pm EST

I purchased this bonded leather set about 21/2 years ago. The head rest on loveseat is peeling and flaking. The corners on console are worn out this set does not get much use. I went to where I purchased from myrtle beach sc and was told to send a picture of the damage. Attached is a few pictures. I would like this either repaired or replaced! Thank you Linda Rizzuti Burzo

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7:33 pm EST
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Rooms To Go cindy crawford home van buren burgundy 8 pc leather sectional/delivery / dispatch

It started off when my leather color was coming off. I asked someone about it and they said it wasn't right. That's not supposed to happen. They told me to call customer service that it is on warranty. So I called, They told me its not. But they said for me to take pictures and email them. So i did. They called me back and said it would be under a factory warranty. They told me to go to the store and pick out another furniture. They were giving me a credit of the furniture. So I did. The guy was nice. He set it up, and I paid extra for the leather protection originally. Well he came back and said I owed almost $500 extra. They were charging me for delivery, Which why? I already paid it once. Its not my fault this was a manufacture defect. And of course they were charging me for the leather protection. I voiced my opinion. They took care of it. I then owed $12. Really? Why? Now this is where I'm a little mad, okay, really mad. I waited two weeks for the delivery. They gave me a window of between 10 am and 2 pm. So I set my schedule on that. I had a unexpected funeral to attend, waiting for a phone call, I sat in the back. They called me to tell me its going to be later in the early evening. I told the dispatch this was unacceptable. I have dinner plans after there delivery. I also told her to tell the drivers to step it up. She then hung up on me. So I called the customer service and they said the same thing. I asked for a window, they said they cant give me a window. I'll get a call 30 minutes before. Not only I'm going to waste my day I'll miss my dinner plans also. Well not only I never received a phone call from the delivery drivers. My delivery came after 6 pm. I'm not blaming the delivery guys. They worked really hard. But they did tell me that the company added 4 more deliveries that what they can handle. Of course it put me last. Thank you for screwing up my whole day. I will be reporting this to the BBB and any other site I can find. This Is very unprofessional. They get there money and then It's a fight to receive your furniture. It shows on many many complaints you read here or bad stories you've heard from people that have dealt with rooms to go.

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7:23 am EST

Rooms To Go sofa and chair set cindy crawford home

We purchased a sofa and chair set from Rooms to Go in 2009 from a Rooms to Go in Clearwater FL. We live here 3 months a year. In 2014, both pieces started to fray and shred (see attached photos). They continue to peel away. We visited the store, spoke to the manager and showed him the problem. He suggested we call corporate. We called and were told that the sofa and were chair were too old. We explained that even though that was true in years, it was not true in actual wear. We were told they would review the case but never got an answer. We have returned to our condo this week. The chair and sofa have gotten worse. We are planning to throw them out.
Our experience with the sofa and chair and the service at Rooms to Go was awful. We will not be shopping there again and have shared our discontent with friends. Very sad
Paul Folkemer

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6:17 am EST

Rooms To Go customer service and quality of products

I'm not the kind of person that gives complains, but my experience was really bad, i bought a bedroom set and a sofa, after 2 months waiting on my delivery, the dresser was broke, i had to return it, my bed was incomplete, i still have part of the furniture in my house, and still waiting for you guys to come and help me out, i contacted customer service and a very rough lady treated me like a piece of garbage, telling me that I have to wait for your availability, after i had moved all the stuff from my room, honestly very disappointed, is my first time buying from u guys and it will be the last one, and i will make sure that I tell every single person that I know, my experience with you, thanks

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3:32 am EST

Rooms To Go living room sofa set

I purchased a new living room set from Rooms To Go in 2015. I noticed some dried looking debris attached to the outside of the furniture but really didn't think anything of it. Within a year, I started breaking out and feeling like something was biting me but I couldn't figure out what was going on. I have my home exterminated every 3 months, never saw anything. After several months of torment, I began wondering if it was bed bugs so I Googled bed bugs to see what they look like. Then 1 day, I finally saw something that resembled a pic so I threw my mattresses, the beding, pillows, mattress covers, EVERYTHING away, I thought all of it had somehow got infested. After sleeping in another room for several months, I finally purchased new mattresses, bed bug covers for them as well as bed bug covers for the pillows. I purchased new bedding and sheets as well. I was so excited to move back into my brand new beautiful room. Five days after getting my new bed, I saw a bed bug in the middle of my brand new comforter! I was devastated! I wanted to just grab my purse and move! Instead, I contacted my exterminator who came out and treated my bedroom, he confirmed I definitely had a bed bug problem just before I got rid of my old bed so when I saw this new bed bug on my new bed, I just lost it! I contacted my exterminator again who came out and exterminated my bedroom and whole house and yard again. While waiting on him, I began frantically looking at all my furniture. I decided to check under the sofa pillows only to discover the whole sofa set was infested! I literally saw them embedded in the Micofiber! They were hiding in the seams, some was alive, some was already dried up like what I had seen on the outside of the sofa! They were very hard to see because of the chocolate color of the sofa. As it turns out, while lounging on my sofa and then moving to my bed, I was transferring the bed bugs from the sofa to my bed which means there was nothing wrong with my mattresses at all, it was the soda all the time! So me and my grandson had been tortured for a while, being eaten alive!
In 2013, I purchased a bedroom set with mattresses/box spring for my grandson also. My daughter advised me they had bed bugs in their brand new home. The exterminator told her they seem to confined just in my grandson's room. They were in the furniture I purchased for him from Rooms To Go. She was forced to throw away a practically new bedroom set, including the mattresses and all the bedding, pillows, etc, all of his books and some clothing. After my ordeal, I realized that both sets of furniture came from the Rooms To Go warehouse in Brookshire Texas! I will never purchase ANYTHING from Rooms To Go ever again! The warehouse where they store their furniture has to be infested with bed bugs, that's where both sets of furniture came from! The public needs to be warned because this is a serious problem! Of course I threw the sofa set away and everything else in my living room. This was 3 1/2 years of torture and lots of wasted money spent!

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8:18 am EST

Rooms To Go bad sales rep

On December 31 my family and I went shopping at this store at around 3pm in the afternoon and were met by the rudest sales rep. I have ever met. We were looking at the headboard to purchased and we politely asked the sales rep. about the price. The price were double what we saw at the other RtoGo so I asked the rep. (Keith) why was the price so expensive at this store compare to the other one. He then rudely cut me off stating "You can't compare the price here with other stores such as Ashley Furniture etcs." You can't compare pears with apples" I was like no really, you think I am stupid. Each time that I tried to explained to him what I was saying he would rudely cut me off so I just walked out the door. On the way out I passed three other RtoGo reps. just lounge around on some leather sofa as if they were on a New Year Eve party. I vowed not to return to this store and purchase anything from RtoGo ever and will tell everyone about this rude treatment by RtoGo.

University Place Showroom
8620 Jw Clay Blvd
Charlotte, NC 28262

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7:53 pm EST
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Rooms To Go red leather sectional

My name is Mildred Garcia-Vargas, about one and a half year ago my husband and I bought a red living room set at the RTG store in New Port Ritchey Florida. We have always purchased our furniture from your company which is why I am so surprised and disappointed. The material has been deteriorating and falling off the furniture, we sit and the plastic material falls off, it's ridiculous because furniture is not suppose to peel off this way, now our money is down the drain.

This system is not allowing me to add my photos, please provide me with an email address to do so. I believe a reply to what can be done will be appropriate. My contact information is below, I will be more than happy to provide you with additional information in an effort compensate a long time loyal customer.

Thank you,
Mildred Garcia-Vargas

10467 Keystone Street
Spring Hill, FL 34608
[protected]
[protected]@gmail.com

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8:49 am EST

Rooms To Go furniture

The end of July I ordered my furniture along with an entertainment center. I received my things different dates piece by piece. When they delivered my sofa, it had a crack on the frame. So again I had to wait more time for them to replace it. About four months later the frame to my loveseat broke. They sent a tech to check on it and said it would be replaced. So today they delivered a sofa instead of a love seat. And told me I would have to contact customer service and have them document to bring me a loveseat. I'm one angry customer. And this is pathetic for the mount of money and bull crap we have to deal with. I would not recommend rooms to go to anyone. A waste of time and money. So now I wonder what rooms to go is going to do for me?

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johnwaltonjudge
, US
Nov 26, 2016 3:28 pm EST

I’ve learned this lesson over last few years, that don’t just blindly believe in something without confirming its truth because of some harsh experiences with binary options trading apps. But when I came across a strategy, I was astonished by the reviews that people all around the world gave and something that other apps were not able to give.contact me on johnwalton1414@gmai.com.

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5:01 pm EST

Rooms To Go fraudulent signature practice & refusal to refund for a product that's not even delivered

On Nov 19th of 2016, I purchased a kids bed frame at Rooms To Go in Brookshire, TX. I was asked to sign twice on an electronic pad. First was for "credit card payment". Then I was asked to sign again. The sales person, Emmanuel Gonzalez, said "this is for you to pick up, not for us to deliver"

I was supposed to pick up the bed frame on Nov 23rd. I took my daughter there, and she did not like the bed frame, so I decided NOT to pick up the bed frame, and to return it instead. However, the store manager (Vanessa Navarrete) told me that I have to pay 20% re-stocking fee. I have not even picked up the bed frame, how come the re-stocking fee? Where is the re-stocking? The store manager then said I had signed a "terms and conditions of sales contract" that specified re-stocking fee. Apparently, while they told me that my signature was for "picking up", they actually put my name on the "sales contract", which was never mentioned until now. Although they fraudulently put my signature onto a document what was never even mentioned, they insisted that the "sales contract" was valid, and I have to pay the re-stocking fee.

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5:00 pm EST
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Rooms To Go loveseat cushions

My name is Roberta Garcia. I was sent the wrong cushion color, I called and asked for the correct color. I was told they would be here 10/31/16. I called several times and have been getting the run around. I am told RTG is waiting on the distributor. I was given a 2 wk time frame, then a 30 day and a 45 day. Now I am told it could take up to 90 days. Please help!

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1:39 pm EDT

Rooms To Go delivery service

You are waisting your money and time there! I purchased $4000 worth of furniture with 600$ delivery cost! and after three weeks still haven't got my bed frame! Their customer service is terrible! they call you 7:30 am to deliver! and if you don't answer you have to wait 48 hrs to reschedule! Or they don't understand you are supposed to work! I call the to reschedule my delivery, they said the manager is going to call me! and he calls after four days in the middle of the day when I am working! They have costumer care center which should be called costumer we don't care! If you want to have your furniture delivered, this is not a place to go! And don't listen to their sales person! you won't have your furniture delivered!

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6:58 pm EDT
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Rooms To Go veneto brown living room set

Will never purchase rtg ever again!We have spent hours dealing with costumer service and getting passed around...

Worthless! We bought our 3 piece leather set with power 3 years ago while in puerto rico on military orders. We made it back stateside (2 yrs of ownership) and our couches looked like a cat attacked them we do not own a cat! Stateside rtg refuses to help us and pr rtg offered us $250 that they will "allow" us to use in states which barely covers shipping!

Understandable if one falls apart but all 3! We paid $2275 for these pieces of *** quality furniture they carry. Again bye rtg you do not back your furniture and your not worth the money!

Will keep spreading the word until rtg corrects this issue... Btw I work for a huge hotel chain and will do my best to make sure they do not purchase from your company ever again!

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6:18 pm EDT

Rooms To Go refusal of promised service

I bought several things from Rooms to Go less than a year ago. Within 6 months, the mattress (a Sealy) started to cave in the center. I dealt with it for a few months, thinking that it might just be me, but after months of backaches, migraines, and sciatica, I called customer service. They sent out someone to evaluate the mattress. It had fallen 3 inches in the center without any external pressure. I cannot begin to imagine the depth with pressure. In any case, the woman who called me told me the replacement had been approved and I should go to the nearest Rooms to Go, pick out a replacement and the salesperson would help me order it and arrange for delivery. I drove 45 minutes to the nearest store. The mattresses there were quite horrid in the price range I was afforded, so I chose to spend an additional $800 on a much better mattress. I ordered, was told it would be delivered that next Saturday, paid, and left a happy(er) customer anticipating a decent night sleep at last.
Then I arrived home and received a call from Kaitlyn at RTG saying that they had canceled the order and refunded my payment because I was not supposed to order or pay in the store. I informed them that I had followed their directions and if they had to cancel the order, why didn't they just re-enter it and then call me? Were they entering the new order now? No, they were just calling to confirm what I wanted. Of course I wanted it, I already paid for it! No, they would call me when the order was complete and then I could pay...again. Would I still get it Saturday? Yes, I would probably get it then.
TWO days later, Kaitlyn called finally, to tell me the order was complete? No, to tell me my order was about to be put in. No, I couldn't pay for it yet. What about Saturday? No, I could not get it then. No, she never told me that I could. No, there was no supervisor that I could speak to. No, calling Corporate would not help, they wouldn't do anything anyway. Also they couldnt help because the order wasn't in yet. She was rude and abrasive.
Being extremely frustrated, I called Corporate anyway. Guess what? Online is an entity unto itself, corporate will do NOTHING to assist. They don't care. However, it turned out the order was right there and had been input the day before it was just waiting for payment.
They transferred me to Brent who wanted my card information. I gave it to him and he said he would try to help but since I ordered incorrectly, they had to follow their procedures. As though I had gone out and ignored, rather than follow, their instructions. Well, he knew that no one in HIS department would have given me those instructions so it wasn't his problem to fix. Giving up on finding any accountability or sense of responsibility at RTG Online, I gave my card information and was promised that he would call me back with a delivery date.
Instead, when I arrived home a message was waiting saying that he could not use the same card that I used in the store and that I needed to go online, purchase a gift card for the amount and call them back with the confirmation number. I have never been jerked around so badly by any company. What kind of internet department cannot take a credit card? That the customer has to buy a GIFT CARD to buy their product? That is what internet scammers do. I would rather lose the money I spent on that worthless mattress than give them another dime. I will be happy to tell every person that walks into my restaurant to NEVER shop at RTG ever again.

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10:08 am EDT
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Rooms To Go sofia sofa set

Delivery today for sofa set, however they delivered but (wrong color). Rooms to go need to take consideration, I took off work for my delivery. Now I need to take off again, for an error on Rooms To Go behalf . Rooms to go will not compensate for my loss of wages or apologize which is ignorant of me to continue shopping here. Contact the store manager (DAN). Speaking with him was such a waste of time. Apparently he could are less, from his tone. Attempt to call the regional manager, left message. Please do not shop at this location, sales person do not know his colors and the customer has to suffer for it. Management do not care at all.

Ms.Walker

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1:13 pm EDT
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Rooms To Go sofa, chaise, ottoman/leather is peeling/would like a repalcement of furniture instead of instore credit

I purchased products 10/08/2011. In Aug 2016 the sofa starts peeling and discoloring. Contacted RTG, sent pictures and they advised the set is out of warranty and they could give me an in store credit of 412.00 and was told by Rep if I purchased anything I will be responsible for delivery charges and to return damaged products to them. Will never shop at RTG again. I am upset and frustrated more was not done for me.

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6:16 am EDT
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Rooms To Go couch and dining room table

We have purchased with R2Go for 15 years. Our most recent purchase was a couch and dining room table. Within 1 day of having the couch we were dissatisfied. We called and they said pretty much "too bad". We were stuck with it. Within 2 weeks of having the table the legs on the chairs were falling off and the bench had broken underneath. We called and a guy came out and tightened the legs but said they couldn't replace the bench. The leather on the couch looks like crap. It didn't withstand a few months before it started flaking and now has patches of no leather. It is the most uncomfortable couch I have ever sat on in my life and we knew it after day 1 and were not allowed to return it. The ottoman also broke on one side. We will never buy R2Go again and I am selling this for all I can get and will sit on bean bags and be more comfortable. Very dissatisfied when we called customer service to arrange a return after day 1, seeing as we have only purchased from them for our furniture in the past. Buyers beware! (It would not allow me to upload photos)

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7:37 pm EDT

Rooms To Go couch

I will never shop at rooms to go again. I have seen more people's furniture tear up within 2 years. My mom saw our exact set in someones yard to go to the dump. Thousands of dollars down the drain. We have had our set for like 3 years and take care of it even used their conditioning that we purchased to preven cracking. Their offer to me was for me to spend even more money with them and them give us 550.00 credit if we buy the set which would be thousands. Wow.

. #roomstogo. #roomstogostinks.
#wrcbtv needs to let others be aware. #furniture. Rooms To Go Furniture Store - Chattanooga

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3:19 pm EDT
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Rooms To Go sofa

I purchase a living room set from rooms to go, it was suppose to be leather, now fours later it is cracking up and it looks like crap. I had a three warranty but guess what they say it is expired. They are selling pleather as leather, I paid 2000.00 for this cheap as furniture and now they only want to give me 500.00 to apply to another sofa and chair. what a hoot. I'm not goning to stand for this. real leather should not be cracking. ROOMS TO GO IS ROOMS TO CRAP

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1:21 am EDT

Rooms To Go nothing but headache!

So I have purchased $1000 worth furniture from www.roomstogo.com and they said I'll get it in a week.
Several days later they called me and said they'll be here next morning. So I called my boss and took a day off.
I spent the whole day waiting for these guys and no one arrived! I called them many times with no luck. It was about 9 pm when they contacted me and said they'll deliver the next day. So I had to take another day off, and imagine this - they did not arrive the next day either!
I called and cancelled my order. Got my refund but the whole experience was a nightmare!

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Rooms To Go In-depth Review

Website Design and User Experience: The Rooms To Go website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient and the product categories are well-organized, allowing for a seamless browsing experience.

Product Selection and Variety: Rooms To Go offers a wide range of furniture and home decor items to suit various tastes and styles. Whether you're looking for modern, traditional, or contemporary pieces, you'll find plenty of options to choose from. The selection includes everything from sofas and beds to dining sets and accent pieces.

Pricing and Value for Money: Rooms To Go offers competitive prices for their products, providing good value for money. They often have sales and promotions, allowing customers to get quality furniture at affordable prices. Additionally, they offer financing options, making it easier for customers to purchase their desired items without breaking the bank.

Quality of Products: The quality of the products offered by Rooms To Go is generally good. They source their furniture from reputable manufacturers, ensuring durability and longevity. However, it's always recommended to read customer reviews and ratings for specific products before making a purchase.

Customer Service and Support: Rooms To Go has a helpful and responsive customer service team. They are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or live chat, the customer service representatives are knowledgeable and strive to provide satisfactory solutions.

Delivery and Shipping: Rooms To Go offers reliable delivery and shipping services. They provide estimated delivery dates and keep customers informed throughout the process. The delivery team is professional and ensures that the furniture is delivered safely and in good condition.

Return and Exchange Policy: Rooms To Go has a fair return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within a specified timeframe. However, it's important to note that certain restrictions and fees may apply, so it's advisable to review the policy before making a return or exchange.

Overall Shopping Experience: The overall shopping experience at Rooms To Go is positive. The website is user-friendly, the product selection is extensive, and the prices are competitive. The customer service is helpful, and the delivery and return processes are efficient. It's a reliable and convenient option for purchasing furniture and home decor items.

Customer Reviews and Ratings: Rooms To Go has a section on their website where customers can leave reviews and ratings for products they have purchased. This can be helpful in making informed decisions and getting insights from other customers who have already experienced the products.

Additional Services and Features: In addition to their wide selection of furniture, Rooms To Go offers additional services and features. They provide design consultations to help customers create their ideal living spaces. They also offer financing options and protection plans for added convenience and peace of mind.

How to file a complaint about Rooms To Go?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.

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