Rooms To Go

Buyers please be Aware of the "NO RETURN POLICY" that was not posted anywhere in the store nor was it communicated by the sales associate. I am a shopper that will shop at high end or budget efficient stores as long as the quality and look complete the vision I'm aiming to achieve. I'm decorating my living room and decided to stop in RTG as I drove by. I have been having a $2500 credit account with them that I had not used. As soon as I entered, I immediately noticed 2 printed ottoman that I thought would blend well with the decor in my LR. I did a quick walk around the store and decided to purchase the ottomans. No one greeted or assisted me when I initially walked in, so I found a sales associate sitting at a table close to the ottoman and told her I'd like to purchase them. I asked if they had 2 new ones in the back and she went check with the warehouse and came back and said no. I made my purchase, and she directed me to the back for pick up. She also told me not to worry if it takes a minute before I get a statement, she assured me that it will come. (That was our interaction... no more no less.)

When I got home, I place both ottoman in my LR and immediately I realized the pattern was clashing with the room, but I didn't want to make a hasty decision so for a week I rearranged the room to see if it would blend... it didn't. On the 10th day I went in to return them, tags still attached and the young guy in the office burst out laughing when I explained that I wanted to return them. I didn't get what was so funny. He then said jokingly, "We don't take stuff back." I honestly thought he was joking and very unprofessional, so I asked for a manager because at this point, I was very confused. The manager who was in the room and overheard the situation spoke to me very bluntly, with no regard to the fact that her associates are not telling people in advance that you can't return, which leaves the customer feeling scammed. She agreed that they may not have told me but still refused to accommodate me even after I asked her to run the tape back. The entire time her and I were having an exchange the young guy continuously laughed as if to mock me. It was truly an unbelievable and horrible situation that I never imagined. Even after making her aware that she needs to train her associates, her attitude and unprofessionalism made me realize that she too needs to be trained. I left with my ottomans that they forced me to keep but they can't force me to shop with them again or use the credit that I have with them. They will lose more than they gain with that attitude. This happened on Memorial Day 5/29 at the ROOMS TO GO on 5800 Veterans Memorial Blvd, Metairie, La 70003, Store #606, Manager: Erica

Delivered on 01/04/2023 tried to return them 01/06/2023. Order # [protected]. Two rocking recliners tan. Paid $1664.00. Feel and comfort was not the same as in store. Was told to use them and in time they will be comfortable. (can you believe this?) Said I understood about delivery and restocking fee. NO REFUND was yelled at me. Bad, bad people and business.

Beware of mandatory delivery with "every" purchase. After visiting rooms to go in metairie, la, I finally found two small pieces of furniture for which I had been shopping for over two months. After ringing up my purchase, the salesperson itemized the charges, including a mandatory delivery fee of over $50.00, which brought the total purchase amount over my budget. I explained to the salesperson that while I was willing to place the order and wait for its arrival, I preferred to pick up my purchase at the store to eliminate the deliver costs (As well as the time I had to wait at home for delivery, which I was told was not guaranteed on-time). Regretfully, the salesperson lost the sale (And his commission) as I thought the mandatory delivery costs were unjustified since I live only 4.2 miles from this store. Besides, I own a truck and can easily haul these small furniture items. The store does not tell you about this "hidden cost" until you make your purchase... So just be aware!