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Delivery
Complaint Rating: 
Company information:
Ro0ms to Go
Plano, Texas
United States
roomstogo.com
I ordered my bedroom suite on Sunday 7/20. I was told it would be delivered on Tuesday, delivery came and dresser was damaged. I was told that "MAYBE" they could get back out on Saturday, this was unacceptable since I paid for "EXPRESS" delivery, and I was not going to wait several more days for my dresser, I have clothes sitting in laundry baskets. The customer service department was rude, neither customer service manger returned my phone call, nor did the store manager. When I was told by the Sales Rep who's actual sales strategy was promoting their "FAST DELIVERY" that the earliest would be "FRIDAY OF THIS WEEK OR WEDNESDAY OF NEXT WEEK" I told him that I wanted a refund for my delivery fee, he said that the manager would only give me $50. That is not acceptable; since they didn't deliver like they should have they should return the fee of $120 that they charged me, not just $50.
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