Complaint Rating:

Company information:
Rooms to Go
United States
www.roomstogo.com

I purchased an entertainment centre, which was delivered, BROKEN last Friday (100$ fee). The delivery person typed in the information, told me I’d receive a call to have a new entertainment centre delivered. Per the cc department, I have to wait 4 weeks after the date of purchase to have my unbroken piece delivered. - (If you argue, they will cut that down by a week - FYI) Speaking of argue - the cc rep named SUNDAY was not only rude, but down right nasty... So, let’s recap. Buy furniture June 2nd, and maybe it will be delivered intact June 27th... (Don't forget, I paid 100$ for delivery)... So, after being outraged, I contacted the local store, spoke to the manager - CHRIS, who at least was able to move that date up to June 25th. At least he listened to my concerns, and appeared to be concerned I was a satisfied customer... Shame on you, rooms to go customer service department for your crappy customer service...