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Rolex2u.com Complaints & Reviews - Rolex replica watch

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Rolex2u.com

Posted:    Eric

Rolex replica watch

Complaint Rating:  87 % with 55 votes
Contact information:
Rolex2u.com
United States
I located the company (ROLEX2U.com) on Amazon's web-site while searching for a gift watch. The company ad appeared at the bottom of an Amazon web page along with two other watch company ads. The 'ROLEX2U.com' advertisement stated that they would sell "luxury watch replicas at very low prices." I knew, of course, that such things existed but had always thought they were illegal. Now, with the underwriting of Amazon.com, I was encouraged to take a look. One of the Rolex watch replicas being offered for sale looked almost exactly like the genuine one which my wife had given to me many years before. I was tempted to order this 'knockoff' for everyday wear so that I could place my genuine Rolex watch into our safe deposit box at our bank. I was a little worried about ordering something directly from a foreign country (China) but since their advertisement had appeared on Amazon.com's web site I decided to deal with 'ROLEX2U.com' and to go ahead with the order. The replica cost $285.00 and was paid for using an Amazon.com Visa card. When the watch arrived I was amazed; It looked precisely like my own genuine Rolex watch... Only one problem, however; When I unscrewed one of the stems (a chronograph button) the entire stem assembly fell out of the watch. My wife, who had advised me "not to buy the darned thing" to begin with, enjoyed the scene immensely. Naturally I fired off an angry email to ROLEX2U.com, demanding a new watch. In reply they told me to return the defective watch at my own expense ($30.00 postage) and they would "fix it". I, however, did not wish to pay $30.00 for the privilege of buying a "fixed" defective watch, and so I requested a pre-paid return postage voucher... "So sorry, " said Allen at ROLEX2u.com but that is not our policy. The emails have been flying 'fast and furious', back and forth for the past week. I finally decided to complain to Amazon.com and spent almost an hour searching for a way to do this but have been unsuccessful. Any advice? Please don't repeat my wife's advice... I already feel like a fool for deciding to buy this crap.


Comments United States Jewelry & Watches
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 15th of Nov, 2008 by   the +1 Votes
I think you should mail it back as this Allen says. It is very difficult for someone in China to arrange to pay reverse postage and he's probably right. Yes the watch broke, but maybe they'll be nice and give you a discount on the next one. The Chinese find it virtually impossible to refund money or pay for foreign postage for returns, but this outfit has some good feedback here and there on the Internet and they'll probably sort you out if you bite the bullet and return the watch at your expense.

Remember, it's not actually a Rolex and all cheap watches might have crowns that pull out and pushers that stick etc. And they might stop working also. You never know.

I just bought an Explorer from them today. I took a risk and will hope for the best.
 19th of Nov, 2008 by   Hisham 0 Votes
I have just bought a Mont Blanc from Rolex2u.com, it arraived in 8 days and was as described in thier Web site, I also orderer 4 other watches since they have 20% of and buy 3 get one for free, I hope they will be as the first one with no problems, however, I will keep every one posted on the out come.

Regards
 21st of Nov, 2008 by   Jack Kuze 0 Votes
I too have had a great deal of trouble with 'rolex2u.com' and I can tell you that the previous two commentsnts were written by 'rolex2u.com' employees. How else would they have known about someone who calls himself Allen? Yep, that's the name the guy used when he told me that they would give me a discount if I bought another watch from them.

I just got an email from another 'sucker' (like me) telling me that her watch was also broken upon arrival and 'Allen' is making the same offer to her.

I lnow it's not actually a Rolex, but $285.00 is not a "cheap watch" as our previous commenter says.

I'm sorry that " the Chinese find it virtually impossible to refund money." They obviously have no trouble taking money. Perhaps in the future they will learn to change their ways.

In the meantime do not be fooled by 'rolex2u.com' employees pretending to be satisfied customers.
 26th of Nov, 2008 by   the 0 Votes
Well I got my Explorer within two weeks and it seems great. Looks real, feels real and no problems with communicating. I emailed them yesterday and they replied with a tracking number. But today, the watch arrived in the mail.

Now this Jack guy above has for some reason convinced himself that I am working for these guys in China, but I'm just a guy in California who bought a watch on the Internet. His "female friend who emailed him" should return her broken item instead of resigning to the theory they have been ripped off and complaining away on here. So should Eric from the first post that I responded to. I found that post while Googling Rolex2U that's all. The comments I made to Eric above about the Chinese having difficulty with refunds and paying for reverse postage are true. They can give you new items and repair items if they are honorable, but foreign exchange monies are on a one way street for the Chinese and they cannot easily refund it or buy foreign services such as US Postage.

As for my watch, I know it was cheap ($87.05 including shipping) and it has a Chinese movement and I accept that if it breaks sooner or later it will probably have to be thrown away, but hey, it cost about as much as a Casio so it's worth the risk. I would definitely try another Rolex2U watch if I wanted to get the feel for some other expensive piece I can't afford.
 26th of Nov, 2008 by   Kris 0 Votes
I have bought Rolex vintage Seadweller with ETA swiss movement for $225 on special from them 6 months ago. The watch looks amazing and is accurate to within 5 secs per day consistently. I do have a genuine one and resemblance is amazing. The watch arrived within 4 days to Australia. These guys have to commended
 9th of Dec, 2008 by   karin 0 Votes
I have just received my replica tag heuer replica from www.rolex2u.com and believed I would receive a watch as per the picture. I have been very worried about purchasing a watch from such site, and giving over my credit card details...I should have listened to my inner voice...
I received the watch...in record time...but it is NOTHING like the picture, it is very very obvious it is a fake. It is discoloured, the face is not the colour it is suppose to be, and to top it off... the date does not work.
It is the biggest waste of $150... I am very upset that I got conned... Dont be as gullable as me... save your money up, and get yourself the real thing...
I tried today (10-12-08), to find the site again, so I could make a complaint, and suprise suprise, the site is not there.
I have no way of contacting rolex2u.com
Its only know that I have checked some forums, that I discover that I am not the first person to be scammed.

DO NOT TRUST ANY SITE THAT IS ASAIN BASED... DO NOT TRUST ANY OF THE FAKE/REPLICA SITES...

Karin
 14th of Jan, 2009 by   Eric 0 Votes
I have made about 18 orders from Rolex2u.com, by now, each order is just in perfect condition and there is nothing wrong, email response, communication, products, repairs, all are good. Maybe sometimes some customers got unlucky and their watches were broken on the way because of the severe transportation, but I do not think it happens very often, at least at some forums I usually go to, the members give Rolex2u.com very high apprasial. I think each replica watch dealer may have this or that problem from time to time, but at least Rolex2u.com is a lot better than other replica watch dealers, they offer a full refund, offer free repair, fast email respons. I do not think they intend to scam any buyer, just something we do not expect happen, but they will deal with this. Anyway, differnt person has different opinion about this. But so far, I really have had a very good experience with Rolex2u.com. I will list as one of the top ten replica watch site.
 2nd of Feb, 2009 by   L NIBLET 0 Votes
RIP OFF COMPANY WHO BASICALLY DO NOT WANT TO KNOW ONCE THEY HAVE TAKEN YOUR MONEY, PRODUCING FAULTY GOODS. BE WARNED
 15th of Feb, 2009 by   Tim 0 Votes
Rolex2u is NOT a rip off company, and anyone who says they are, is an ill-informed slanderer.
Some things for people to bear in mind:
YOU ARE PURCHASING ILLEGAL ITEMS: Some are made from parts which have been produced for the parent company, but have made their way 'out the back door', others are made from parts which are just copied from the real thing. This brings with it certain issues which must be expected, namely, not always top quality parts, and, as these items are being drop-shipped, mistakes can occur. Also remember that these watches are being built in people's kitchens, not a Clean Room in Switzerland. Sometimes case backs might be loose, sometimes a crown might pull out. The answer to that? Take a pair of dishwashing gloves, and tighten the case back. Or, with the gloves, remove the case back entirely, put the crown back in place, and ensure it is properly fitted. It is no harder to do than changing a lightbulb.
DON'T EXPECT FREE RETURN SHIPPING: That is simply not how these companies operate. You are not dealing with Western Businesses, but Chinese businesses, which means dealing with a very different set of ethics and practices.

Almost all the watches I have bought have been from Rolex2u, and I would recommend them to ANYONE, providing the person has REASONABLE EXPECTATIONS and REMEMBERS that they are buying an ILLEGAL ITEM. You are NOT buying a 'real Rolex' at a 'discount price', so do not expect 'real Rolex' quality. If you have REASONABLE expectations, you will receive a watch which you can enjoy, and which only a true watch enthusiast will be able to tell is a replica. People in the street CANNOT tell a replica Rolex for a genuine one. They are simply SUSPICIOUS BECAUSE IT SAYS ROLEX. In everyone's mind, Rolex = FAKE!!! Wear a replica of any other watch, like Omega, and no one would even CONSIDER it as a fake, because all they know, is that ROLEXES are faked, and nothing else. Just because someone makes a lucky (and correct) guess that the watch is a fake, that does not mean that they KNEW it was a fake.
Also, if someone ever does ask if a watch is real or fake, they are simply showing THEIR lack of manners and class, they are certainly not proving a point, as genuine Rolexes are a rip off, and not worth the retail price.
 15th of Feb, 2009 by   Richard 0 Votes
I have been purchasing replica watches from China for a few years now from many dealers . Occasionally I have received a broken watch which I have had to return. I have never had a problem with a watch being exchanged but it is a well known fact that a refund will not be given and that the return postage will never be covered by the dealer. No good getting on your high horse here - forget about Amazon, your buying illegal goods from a sweat shop in China!
 25th of Feb, 2009 by   Rolex2u.com 0 Votes
Our company will never ever try to do anything bad to our customers, we always try to offer the best quality products and best services to our customers, therefore we have quite a lot of returning customers, sometimes problems can not be avoided, but we will try our best to sort them out and do the right things, I am not advertising ourselves here, just want to tell everyone the truth. If you order a watch, we will try to send it to you ASAP, sometimes it is out of stock, so it may take a little longer, and when you receive the watch, if you are not happy with the quality, we can exchange it for you, but since our shipping is free, so it is reasonable to charge the shipping fee(not always like this, it depends on the specific situation) if someone needs to exchange or get it repaired. If our customers do not receive the watch, we will resend it until he gets what he wants. We always try our best to do the right thing. Sometimes things are not perfect due to all sorts of reasons, but please understand that we always try to do the right thing!

A representative from Rolex2u.com
 6th of Mar, 2009 by   Alexander 0 Votes
I have purchased two watches from Rolex2u.com, the reason for purchsing two was that the first has a silver tone face, the hands are made of stainless steel making it a little difficult to tell the time in subdued light. The second watch has a white face. Back to the first watch, it kept quite good time for a few days, after about a week it started losing about two minutes a day, then it stopped completely. Even after giving it vigorous movement of several minutes to wind it, it ran for less than three hours. I decided to open the watch an take a look at its construction. Removing the back is not easy as it requires a special wrench, however I managed. At this point I should say that I am a precision Tool and Diemaker and have worked on tooling for watches and clocks.
No one can tell me that I wasn't looking at genuine Rolex parts. Let me go into a little detail. First the watch case has been machined from solid stainless steel and not die cast base metal. Looking at the hands of the watch through a ten power glass I saw that they had been bevel formed and not simply stamped out and left flat. The sweep hand was made with spectacular tooling, created by experts in die making, and believe me, not in some back alley sweat shop in China. On looking at the interior I saw gears that could only be made from tooling with hundreds of years experience behind them. The gear wheels had obviously gone through a tumbling process using a very fine powder to remove any remaining sharp edges after being placed individually on what is called a "shave die". This is what I suspect... Rolex and other watch companies are shipping their parts into China, in this way they prevent the Chinese from making really terrible knock-offs. After tooling is made at a terribly high price, the running of production of parts from them is negligible, a hundred thousand parts costs as much to run as a thousand, the only difference being the cost of material. The only thing causing the inferiority of these rolex watches is the assembly, no doubt the poor creatures in China are grateful to get a job and have to turn out a given number each day to meet their quota, unlike in Switzerland where the wages are higher than those of the U.S. and the workers there have plenty of time to assemble the watches in dust free rooms: after assembly in Switzerland, the watches are checked and adjusted over a minimum period of two weeks.
In conclusion, I put a little WD40 on a Q-tip and applied it to the pivot point of the winder weight...
more than a month has passed since then and the watch is working quite well, losing only a minute in a week. I suppose that I could adjust it to keep perfect time, however removing the watch back is just too much trouble.
 7th of Mar, 2009 by   haly 0 Votes
Rolex2u.com is the best replica watch site I have ever seen. I will be the life time customer of this site.
 19th of Mar, 2009 by   Joe 0 Votes
Name: Joe and I am not a plumber. Just ordered one for my wife's birthday coming up very soon. I hope it live s up to the expectations of the watch claims it has on their site. If not, I'm in deep poo poo and the honey due list will grow longer than my lifespan will allow to complete itself. Pray with me that this order helps me, not bury me in pooo!
 23rd of Apr, 2009 by   Stevie +1 Votes
I purchased a replica Omega watch a few months ago. Great look and feel, just like the genuine thing. That was the only good thing!!! After the usual wearing of the watch, the little dial hands started falling off. I sent it back and it took almost a month to get my watch back! Two weeks later exactly the same thing happened and the watch ceased to work. I sent it back again. This time I received it back sooner due to my angry letters. A couple of weeks later...yes it stopped working again. Im now at the stage where they are refusing to swap this same useless watch for a new one. Instead they want me to pay half price...plus shipping costs in order for me to receive a new one. Now that to me is terrible customer service and I dont care what country its coming from, this should not be happening!!
 30th of Apr, 2009 by   ianwicks +1 Votes
I purchased a GMT with ceramic bezel back in july 2008, when it arrived it did not work ...AT ALL. After numerous e-mails back and forth to various people withing the organisation I was told to return it AT MY BLOODY expense. This was eventually done and when the "REPAIRED "watch finally arrived ...guess what ????? it didnt work .
Firstly, on opening the returned watch package, the watch was rocked from side to side to wind ...nothing, no movement of the second hand. The crown was undone and an attempt to wind was made ...to no avail. this was relayed to them ...the attitude ..."send it back AGAIN" ...my expense of course.
The problems, firstly the stem was cut too short so crown could not come out far enought to wind or adjust hands. Secondly, the reverser gears to this day still dont function so I have effectively an old mechanical watch ... no auto. Tese problems were repeatedly pointed out to ROLEX2u.com, They dont care. I asked them to forward a stem plus new reverser gears ...the answer ...send the watch back ... not bloody likely

By the way, I am a qualified watch maker.

Ian W (Sydney, Australia )
 11th of May, 2009 by   I HATE ROLEX2U.COM +1 Votes
I purchased a Rolex replica from the con merchants at Rolex2u, and guess what?????
Yup, after wearing a watch, which I paid $315 for and being assured that it was 10ATM waterproof from the factory, the crystal fell out in the local swimming pool. No contact, not banging, it just fell out.
A (so called) representative of the company called Sarah (I doubt the real name very much) replied to my email, and urged me to send it back, like others at my own cost.
I then received a link to pay $20 for return postage of my repaired watch. This I thought was just reasonable.
Then I received another email, to tell me the watch was damaged (D'UH) and ANOTHER link to pay ANOTHER $30 to cover repairs. Like a sap, I did this.
THEN today I receive this email

The watch is total loss and cannot be repaired any more, and the
movement is all rust.
How about buy a new one, we can give you a discount.

--
Best wishes,
Sarah

THE F*CKING CHEEK of this mob. OF COURSE THERE IS RUST THE F*CKING CRYSTAL FELL OUT IN THE POOL. They said it could be repaired, I paid the fee, and now its a total loss. The only thing TOTAL is the fact that this company is a TOTAL con.
They are total scam merchants, and I would urge anyone considering dealing with this company to AVOID them at all costs.
The whole dealing has been awful.
DO NOT TRUST THIS COMPANY.
 14th of May, 2009 by   flagman -1 Votes
I have purchased 2 watches so far from Rolex2u.com and both have been great. They arrived quickly, were well packaged, and were in perfect condition. And the best part is they look exactly like the photos on the web site. And they also are good enough replicas to fool most people, even watch dealers. Last summer I was on a Caribbean cruise and we stopped at Cozumel, Grand Cayman and Belize. Lots of jewellery and watch shops. I was wearing my Omega Seamaster replica bought from Rolex2U. I had several sales people comment on what a nice watch it was. They were totally convinced it was a real Omega.

And before anyone accuses me of being from Rolex2U, I live in Canada and have absolutely no connection to the company, other than being a satisfied customer who will surely buy more watches from them.

Also, for those who complain their $100 replica watches eventually stop working, remember that you can buy 40 or 50 replicas for the price of the real thing, so who cares if you have to replace one very evrey couple of years. If you want it to last forever, then pony up the real dough, buy the real thing and stop whining.
 7th of Jun, 2009 by   Tbone +1 Votes
I just bought a watch from rolex2U. The watch was good, except the minute marker and the hands of the watch were not the correct ones for this watch. They look like they are supposed to be on different style of watch. Allen returned my e-mail and said their QC department missed it and he would make sure the next watch I bought would be correct. I had 2 other watches I wanted to purchase from rolex2u, but since the first one was not what was shown on the site, I saw no reason to think the second or third one would be either. In my business, I have had dealing with China companies and that is standard procedure from what I can tell. I think you just need to lower your expectation and assume you will not get what you think you are buying.
 9th of Jun, 2009 by   John 0 Votes
I have had nothing but trouble ever since purchasing faulty watches from this company. No matter how significant my complaint is, I am greeted with cheap excuses. I guess thats what its all about...cheap watches...cheap excuses...cheap service!!

John.

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