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In January 2008 I signed a 3 years contract with Rogers for the new Blackberry Pearl. The slaes person assured me that this phone will work in Korea, China and Mongolia where I do Business and travel often.
The Map showed showed most of the world.
during my First Trip to Korea, the phone did not work, in most of China it did not and only in Limited areas in Mongolia it worked.
When I returned Home in July, 2008 I complained to the store where I purchased the Phone, they said I mist contact Customer service, I did only to be faced with rude and arrogant person, I started writing email to the corporate email address, the answeres were not addressing my problem, I than Talked to a supervisor, and was told to address this in writing, i told her I did, no answeres to my direct questions were received.
I then wrote again and I have copies of all the emails.
I asked A- Cancell the service, B- Unlock my Phone so I can Use a SIM Card from the countries I travel to
The answer was nop, Can't do
I then asked to reduce the service to the minimum, was told the store can do it.
Went to the store, was told, the Only Minimum is $20 a month and only via the toll free #.
I got sick of them all and the very high charges the impose for even texeting to Aisa, I wrote the another email to be faced that I Have to Pay $400 cancelation Fees even when they do not cover areas, they do not service and advertize that they do.
I travelled back to Asia and now Have a local Telephone that takes SSIM cards for the countries I travel.
For the Last time I send and E-Mail from China requesting to Cancel the service here is their Answer:
E- Mail Can not do it must do it myself or by a # that do not work or from a PHONE that do not work from where I was.
Korea and other areas, are nbot included and I am to get a local Phone WOW how blatent arrogance that was, and Oh, they are not responsible, not even a sorry.
I must Pay the Bill or, else, and this followed by Cutting the service and requesting activation fees for a PHONE that is 100% useless !
Then, they Called my wife harrassing her for payments which I did to keep my Good Credit rating.
There Must be a law to stop this big company from such actions and be responsible to say sorry, and make their rules to match cirumstances that from the bigining they were missleading when the product and services were sold.
If any one out there has similar experiences with Rogers, or have a legal remedy I will appreciate the answer.
I hope the Law will Catch up with them soon.
Thanks,
I have a similar problem.
On June 20, 2022, at 3:40 pm, I called Rogers to complain that phone calls coming in were no longer showing on the TV screen when I was watching TV. I really liked that feature as depending on who was calling, I could choose whether or not to answer the call while watching TV.
The Rogers associate told me on the phone that my Rogers equipment for Internet, TV and Home Phone were getting old and would soon be phased out. She said I should upgrade to the new Rogers Ignite system now. My Ignite Internet 75-Unlimited would be increased to 150-Unlimited, Number of TV Channels and Home Phone would remain the same. She would waive the $149.00 installation fee for me and the charges per month would be $152.54, including taxes. Sounded like a bargain. So I said yes, I would upgrade now.
I asked about my Home Phone service, she said all features would be the same as before, except for two changes:
1. When the hydro goes out, the phone won't work any more.
2. In-coming phone calls will no longer show on the TV screen. (Well, that's already not working!)
Prior to this upgrade, my Home Phone included: Unlimited North American Long Distance, 9-1-1 Emergency Access Fee, Message Relay (TTY), Standard Long Distance Plan, Three Way Calling, Call Waiting, Call Screen, Call Transfer, MTA Equipment Rental, Call Display, and Voicemail.
On July 18, 2022, Canada Post delivered two documents from Rogers to my community mailbox:
1. Key Order Information Details
2. Confirmation of changes made to your Rogers account
The good news: $149 Installation fee was waived as promised.
The bad news: Home Phone includes: Unlimited Local Calling, Voicemail, Call Display, Call Waiting.
I phoned Rogers (luckily, only had to wait about an hour from 9:40-10:50 pm to speak to a supervisor) to find out that I no longer have the Unlimited North American Long Distance as promised, but must pay extra for that service from now on.
I think Rogers is very smart by first lying to customers to get their business, then charge you extra for what they told you that you would get but never did. And there is a penalty for ending your contract early.
(Yesterday, I received a door knob flyer: Switch to Bell today and get fast, fibre powered Internet and the best TV service. Fibe Internet + TV + Home Phone: $85. I am tempted to switch to Bell, but my Rogers Agreement states - Start date: Jun 21, 2022. End date: Jun 24, 2023. Duration: 12 months.)
Rogers is also very smart by looking good in listing under Information about customer support:
1. To contact Rogers regarding your residential services: Call [protected]
2. Visit us online at rogers.com/contactus
3. Write to Rogers Customer Service: 100 Westmorland St., Moncton, NB E1C 0G1
If you have a concern that was not resolved:
1. Submit a Share a Concern form (rogers.com/contactus) [Unable to find such a form at rogers.com/contactus]
2. Speak to our Office of the President or with the Ombudsman office [No URL or Phone provided]
If you are unable to resolve the matter with Rogers, the Commission for Complaints for Telecom-Television Services (CCTS) may be able to help. (ccts-cprst.ca or [protected])
I.D.
I have the same problems with them. 4 months ago I switch to Rogers apparently the service in my region was better. What a fool I was. Service is not good at all lost line all the time not to mention all the dead zone. There's not a month that I haven't called them because there was a mistake on my bill. I was with the same provider for the last 18 years never had a problem should've stayed with them.
Their customer service is so poor that I feel sick for dealing with them in the first place. I called to cancel my service in August, they said that if they cut my fee in half, and I ride out the rest of my contract, that I would save money. I agreed. The reduced fee never happened. I phoned 2 more times, each time they said it was "stuck in the system and now it is fixed". each time they lied to me, they never fixed anything. In November I noticed that the fee still had not changed. I called them, they fixed it again, and I had a $3 credit (because I always pay my bills), I then cancelled the service. Within a week I got harassing calls from Rogers saying that I have not paid my bills. This company is run by crooks, stay away. Cancel your service immediately.
Hi Jason!
I'm MJ from the Rogers online help team.
I saw your post and I'd like to help.
I sent you a pm to get more details from you.
Once I've received your e-mail, I'll look into this for you.
Have a good afternoon,
MJ
@Rogers_MJ
i got a rogers phone and had it 3 months and on the third month i got a bill for $750 i called and complained and they said they would lower it to $400 so i agreed to pay $400 so i waited for my bill and did not use the phone at all i never got a bill and they cancellrd my phone and never saw a bill nothing from them i went to tyhe bank 2 years later and they sent me to collections saying i owe $2250 nothing but theifs and crooks and im gonna have to pay once again the big rich company robs another person and whos tax dollars are gonna bail them out when they go under complete [censored]
I live along the St. Lawrence river and continually pick up US towers. Usually it was only 10$ a month or something, so I let it slide, but on my latest bill i had over 200$ in charges. When I called Rogers, they said that I had been visiting the states and that they wouldn't get rid of the charges. How is it my fault that my cell phone picks up american towers from my own home? I turned off my phone and am not using it anymore. I guess I'll just have to ride out the rest of my contract. What poor customer service.
It's our fault because we accept this Canada way of PRE-charge for EVERYTHING as expensive as it could be without giving us back the service we are paing for. It is like there is an invisible agreement that say we must pay, and pay, and pay, and see our income evaporates without asking ourselves: "Do I really must pay all that amount of money for what i'm receiving for?". Cars are expensive. Registration of a car is expensive. Getting a Drivers Licence is expensive. Parking is expensive. Public Tranportation is expensive! Communications is expensive. Rogers is the perfect example of that. We always critizice Americans thinking we do better, but they actually make their money last longer, and they are more productive than we are. Think about it.
im now on contract with rogers and hav gt the iphone 3g-
rip off is what they are.
i recieved 3 bills in a period of 1 month---never go with rogers
They con people in to their system like no other and I mean con. No truth to their set-up and suck you into faulty contracts just to suck you dry after they s ign you, I didn't sign a thing and they increase the bill 1000.00 /month even with no service( cut off) because refused to pay when no service 20 min from home... Their phone service stinks and don't try to talk to a rep they just hang up..Rogers stinks...