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3.8 428 Reviews

Rogers Communications Complaints Summary

294 Resolved
132 Unresolved
Our verdict: With a good resolution rate, Rogers Communications generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Rogers Communications reviews & complaints 428

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R
6:47 am EST

Rogers Communications mislead about services and poor customer response

I was contacted by a Rogers small business customer care person by the name of Stephanie Amoah. She promised a better package, with 2 phones, for my business. At the time, I was with Fido. She told me not to worry about it. I had to pay off all owings to Fido prior to changing over to Rogers, which I did. Stephanie promised to take care of Fido, and that the transition to Rogers will be taken care of by her. I received my new phone a week later. Almost immediately, I started having problems with my LG G5. The Internet was not working and neither could I open attachments such as documents via email or text message photos. I spent over a month complaining about this. I reported Stephanie to the Ombudsman of Rogers. A few days later I received an email from Aldrin, another rep there. He sent me a new phone, which now works. NOW Fido has sent me a bill for over $900, and I have no idea why. Fido's bill is absolutely useless and offers no explanation. I contacted Stephanie, who promised to "take care of it". Weeks went by with that. Aldrin promised to "take care of it" as well, and informed me Stephanie did not have the authorized right to transfer me over to Rogers to begin with as I was still in contract with Fido. However, she had told me differently. I now have Fido reporting me to a collections agency, which is not good for my credit, especially for my small business.
This has been an absolute nightmare, I am sorry I every was contacted by Stephanie and joined Rogers. I now have a $400 Rogers bill to pay, which I will not pay until this is all resolved. All I have been doing is dishing out money and barely anything has been fixed.
Rogers is useless, your customer service is so bad. The only thing saving you is the fact that you are a large company. I left you for a reason.
I want this all resolved immediately. I strongly believe I am now being charged by BOTH Rogers and Fido as Stephanie took care of squat. If there is an outstanding balance owing to Fido, that is ROGERS problem to fix, not mine.

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8:06 pm EDT

Rogers Communications internet service

I been a loyal customer for about 13 years. It's been Several months With no WiFi . I reported and it's been already a week and still the same. No answers on when this is gonna be fixed. Associate Patric ID 630849 smiling as is something funny when I asked when this is gonna be resolved. HE said : There's NO warranty when this is gonna be fixed. From 24 to 48 hours. I said already passed that frame of time and I insisted for an answer and He just keep telling me like smiling as I am saying a joke. This is serious and EXTREMILY FRUSTATING ! Tonight I just spent 1 HOUR AND 45 minutes over the phone !

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Precious Baksh
, US
Feb 01, 2017 11:53 am EST

Hello,
I cancelled my internet in June 2014 as I sold my place. To my surprise I was still being billed up to September 2014. When I called to have it fixed, the excuse was, they never received a call from me to notify them of the disconnection. I have tried to get them to remove this from my bureau, unfortunately is still on CB. I need this fixed.

I can be reached via email: Nazlenebaksh@yahoo.ca

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@RogersAndrewNP
, CA
Sep 19, 2016 1:57 pm EDT

Hello Victoria23,
Sorry to hear of your troubles with your WiFi. Is this for your home WiFi or for a mobile device? If it is with your home services has the modem ever been replaced? If it's on your mobile device I would suggest visiting a Rogers store to have them send the device in for repair.
Thanks,
RogersAndrewNP

ComplaintsBoard
M
2:57 am EDT

Rogers Communications they guys sucks

I dealt with thiese guys, and they are just nuts..

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J
1:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Rogers Communications cable tv

https://m.facebook.com/story.php?story_fbid=1945624768996530&id=100006470762414

3 plus weeks ago I requested to package to switch from vip to basic, 3 weeks later I'm still paying 4 vip, after being quoted 115 for new service I called feb 20 to ask wtf then told a supervis0r would call me back 10 to 15 mins on fri the 19 today it is now tues the 23 feb 2016 I finally called back to ask WTF?
rogers has completely screwed me finally after 3 plus weeks my package is changed, but 40 $ more than quoted I have lost count of h0w many times they have abused me and messed up my bill over charging me for more than 1 plus yrs every billing date I call to get it corrected

can anything ever be done regarding this
JOHN TREFFRY /ROGERS ACCT #[protected]

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@RogersAndrewNP
, CA
Feb 24, 2016 2:46 pm EST

Hello Jon,
Have you tried to speak with our Social Media team regarding the situation? You could reach them @RogersHelps on Twitter or www.facebook.com/rogers and they should be able to get this situation straightened out for you.

RogersMichaelT
RogersMichaelT
North York (Toronto), CA
Feb 24, 2016 8:11 am EST

Hi John, Mike from the Rogers social media team here. Could you please reach out to our customer service team on Twitter @RogersHelps or Facebook.com/Rogers? They'll be able to look into your issue!

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10:09 am EST

Rogers Communications rogers cable/phone/internet

Acct # [protected]
I was told in the when I started with Rogers that I would have NO contract and would have a bill of 157.00 a month to switch from bell
I cancelled Rogers on Dec 21 2015 paid the bill of 914.42 on Feb 11 2016
I was then sent a bill for early cancellation fee of 99.42
Why would I pay for a early cancellation fee if I did not have a CONTRACT
.I was informed that the contract was added in Sept 2015?
I would not have agreed with a contract at all just the amount I was told
I was over billed for 2 months and no credit received towards that overcharge which apparently I was contracted for.
I Need an explanation why I have to pay another 100 bucks for cancelling a service
I will be making a complaint to The CRTC on how Rogers handles there customers I was o the phone for 1-1/2hrs to cancel my service with back and forth to many different reps to finally after almost 2 hrs on hold got it cancelled
in which ROGERS still proceeded to charge me fee's
I don't not agree with this fee and would like to at least be compensated by not having to pay for the Cancellation fee at least for my time wasted on the phone and or the contract issue.
Adding insult to fuelled frustration I was on the phone again today which is Feb 16 2016 for over an HOUR trying to get this resolved and then hung up on
Very unacceptable and VERY POOR CUSTOMER SERVICE
I will be putting this out on social media so everyone can see what Kind of Company this really is If they don't already know.

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@RogersAndrewNP
, CA
Feb 16, 2016 3:07 pm EST

Sorry to hear of the troubles that you have experienced Dan. I would invite you to reach out to our Social Media support team on Twitter @RogersHelps or www.facebook.com/rogers as they should be able to work with you to get this resolved.

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9:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Rogers Communications bundle service (home phone, internet, tv)

My husband and I received multiple calls from a Rogers Salesperson. He promised a bundle with unlimited Internet, phone and VIP TV along with a Pvr.

He also promised that the Price for 2 years would be $115. The salesman also said that he would take care of my cancellation with Bell for all of my services. I asked for an email before I accepted. That never came but last Friday Rogers showed up for installation.

I called Bell to confirm that Rogers had sent in a request for my cancellation. I was advised that Rogers only cancelled my phone line because their install depended on the line being transferred. Bell continued on to say that they will then process my other cancellations but I am obligated to pay them to the end of the month. This would turn out to be my first financial loss on this transaction.

The install that was done included the basic tv package with no Pvr. I spent a long time on the phone with Rogers with my call escalated to the "Management Office". The Management Office staff tried to make me a Deal -$115 for the first year then it increases to $144 after 12 months. This deal included a Pvr. I was fuming because I switched expecting to pay 115 for 2 years.

I tried to get back my old package at Bell but by then I lost my loyalty discounts so going back did not make sense.

On Saturday the Sales office supervisor called me and advised that on Monday he will turn on the VIP TV package and that I should not talk to anyone from the Management Office since he suspects it is someone trying to make a sale to me.

On Monday I spoke to the Supervisor who said he'll fix it from the back end immediately. After that the sales office stopped taking my calls.

I had advised the Management Office that if by Wednesday they saw no change made by the Sales Office that they should turn on the VIP Package and I would have to pay the increase from year 2. On Thursday it was turned on but with no Pvr. I called Rogers and was told that I need to pay 24 dollars a month if I want the Pvr. I declined...I cannot afford that. I cannot seem to be able to get through yo the Management Office. I was told tonight that the person I talked to cannot transfer me.

In summary, responding to a telephone offer has placed me in a worse financial situation for the next 2 years. I no longer enjoy a Pvr and I don't know for sure what I will be paying since I have no final offer.

Rogers telephone sales is not to be trusted and the customer service is not able to deal with scammed customers like myself.

To rectify this situation I would like Rogers to set my contract to 115 per month for 2 years as was promised and to give me the pvr service. More importantly I would like Rogers to ensure people who are making fraudulent sales pitches to be penalized heavily so others do not have my experience.

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11:01 pm EST

Rogers Communications tv, phone, internet, bills

my bills have been incorrect for the past 2 years as im overcharged every single month in london ont . i have recieved terrible treatment from the rogers stores and the customer service depts and also the ones that go to fix and instal things. 200 dollars a month for services that arent what they say especialy tv where you cant look ahead any further than 5 days for upcoming shows and they promise 2 weeks which has never happened . i have had it with this company and would rather go without than keep getting overbilled every single month . i also dont appreciate the 90 minute wait when i call either as thats the norm with them along with the constant outages. ive paid my bills and i regret ever having rogers services.

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RogersMichaelT
RogersMichaelT
North York (Toronto), CA
Feb 10, 2016 10:27 am EST

Hi! Mike from Rogers here. Our team on Twitter @RogersHelps or Facebook.com/Rogers would be happy to help with any issue you have. Thanks!

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8:33 pm EST

Rogers Communications teeth whitening product

Company offered a free sample in exchange for taking a Rogers customer satisfaction survey if I paid shipping costs. They then sent a confirmation email. It included 8 pages of tiny print, embedded in it was a statement that they enrolled me in the full program and would start sending the product unless I cancelled. I did not see this in the email but received a VISA bill with a huge charge on it. In response to my complaint and statement that I did not want it, they told me the expiry date for return was over. I did not even receive the product (the trial and the months supply that was sent along with it) in the mail until the expiry date was over! I believe this is unethical and immoral. They are taking advantage of the fact that people don't read the small print. Furthermore, there was no packing slip or instructions for use of the product and a reminder that the program would continue.

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2:35 pm EDT

Rogers Communications cell phone tower light issues

Rogers has a cell phone tower in my town and it has been there for approx.2 years. This past summer it was fitted with a blinking strobe light on the top - - for air traffic safety? I live 1 km away from it on a hill therefore it is eye level. I can also see this strobe light in every direction 25 + km away - a little intense I think. There are other towers (non-blinking or red lights) in the area and in town and none of them are as annoying as the Rogers tower. I have called Rogers 3 times regarding this issue and no one has been able to give me a phone number or person who I can talk to. I am pleading with the company to turn it down as my sleep and backyard time is not relaxing anymore. It is very annoying to have a blinking light in your bedroom at night - the curtains always need to be closed and I don't even have backyard neighbours! I would suggest a non-blinking light or maybe something of less intensity.

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RogersMichaelT
North York (Toronto), CA
Jun 14, 2018 8:38 am EDT

Good morning, Monique! Apologies for the issues with the light. Could you please contact our team on Twitter @RogersHelps or Facebook.com/Rogers for assistance? They'll be able to escalate the issue to our network team for investigation. Thanks!

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1234hotdog
, US
Jun 13, 2018 11:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi There,
My name is Monique. I live in a 21 story high ruse with another right across a residential street. Rogers has. Also put a large full spectrum flashing light on top of the 20 something story building across the street that flashes on and off all night long into home owner windows. I live on the 18th floor. The condos have very large windows for the view. The condo next to me was just sold to a new home owner for almost $600, 000.00. Her first night in her home she will relaxing in her living room at at 9:35 pm she will notice an increadible bright light flashing into her home! Can you imagine! So many people are upset about it, there is about to be a strata meeting about this frustrating issue and letters will be sent out to managment across the street and hopefully there will be more options if that does not work. Everyone PLEASE wish us luck. We can no longer enjoy our patios in the high rise for summer bar-b-ques without being blinded and tortured by this ridiculous flashing light. Management in the building with this light on top of it claims that Rogers is paying for that cell tower spot on top of their roof top and it does not bothere any of their tenants of course. Rogers may do whatever they choose we were top as they are paying for that spot on the roof top. What a predicament. I can see from this site and have heard that there have been many many complaints from home owners everywhere in the lower mainland and beyond about this brilliant flashing light issue. Rogers, please, please do something about this. My Goodness!

RogersMichaelT
RogersMichaelT
North York (Toronto), CA
Oct 19, 2015 7:37 am EDT

Hi there, I'm Mike from the Rogers Social Media team. Could you kindly send me a private message, including your location and phone number? I'd like to have our network team investigate. Thanks!

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1234hotdog
, US
Jun 13, 2018 12:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

0 Votes
Hi There,
My name is Monique. I live in a 21 story high ruse with another right across a residential street. Rogers has. Also put a large full spectrum flashing light on top of the 20 something story building across the street that flashes on and off all night long into home owner windows. I live on the 18th floor. The condos have very large windows for the view. The condo next to me was just sold to a new home owner for almost $600, 000.00. Her first night in her home she will relaxing in her living room at at 9:35 pm she will notice an increadible bright light flashing into her home! Can you imagine! So many people are upset about it, there is about to be a strata meeting about this frustrating issue and letters will be sent out to managment across the street and hopefully there will be more options if that does not work. Everyone PLEASE wish us luck. We can no longer enjoy our patios in the high rise for summer bar-b-ques without being blinded and tortured by this ridiculous flashing light. Management in the building with this light on top of it claims that Rogers is paying for that cell tower spot on top of their roof top and it does not bothere any of their tenants of course. Rogers may do whatever they choose we were top as they are paying for that spot on the roof top. What a predicament. I can see from this site and have heard that there have been many many complaints from home owners everywhere in the lower mainland and beyond about this brilliant flashing light issue. Rogers, please, please do something about this. My Goodness!

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4:11 pm EDT
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Rogers Communications service not exactly what they proposed verbally on the phone

Rogers called me (unsolicited) to suggest that I upgrade to their new IGNITE bundle and proposed me a few changes. I went along with their proposal. When the technician came to make the changes, I noticed there was one cable box he missed to upgrade. He told me it was not on his order sheet. I called customer service at Rogers to complain and eventually was connected to the manager who told me there's nothing they can do, and there's nothing else I can do either. They will not locate the girl who called me in the first place or listen to their supposedly recorded phone conversation I had. I was told my contract is for 2 years and I even cannot go back to what I had in the first place before they approached me to change my service.

There's no accountability at Rogers. I just wish there's a way where one can go back and listen back to the proposal and conversation that took place originally. The girl was supposed to email me the proposal but I never received any email.

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8:45 am EDT
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Rogers Communications showing soccer instead of the start of the second half of the f1 season.

TSN has be broadcasting F! for years and much to my surprise, after the summer break has ended, instead of showing F1 they are showing TSN4 English Premier Soccer! I could not believe my eyes; I would rather eat dirt than watch soccer. How can you switch mid stream especially since there has been no racing for the past three weeks and just when all the F1 fans are looking forward to getting there F1 fix back...Soccer. Also, I have a friend who lives north of the Alcona region and his TSN switches after a commercial from 1 to 4, what is the logic behind this. I mean at least he gets to watch some of the F1. This is what I think; this is a ploy to get subscribers to upgrade their package to they can get all TSN's so they get to watch their F1, for a price. This just smells bad to me.

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9:09 pm EDT
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Rogers Communications customers service

We been with Rogers omg longggg time customer we got two cell phone lines and Internet and we were trying to get third line for my son just basic one but they wouldn't give us a line no less then $45 monthly
I'm on budget just want basic line talk and text still can't have it and guy says he will call at 8pm he never calls back wife calls again talks to another guy he says I have to be there account holder ok call u back between 6 or 8 pm he too never calls back I wait for them after coming from work no one calls and we call back again and talk to another guy again he tells us hole bunch of completely different staff basically they're all saying different things but nothing ever happens roger now very bad customer service and bad customer service they're not like how they used to be

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12:49 pm EDT
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Rogers Communications cable line

Rogers came and ran a new line to my house, the man that ran the new line said someone would be back to bury the line in a couple of weeks it has been over two month's now and nothing has been done, i'm afraid that the line will get run over by the lawnmower.I would appreciate someone from rogers cable to get back here and bury the line before it get's destroyed, thank-you . My account number is 232-[protected]

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3:08 pm EDT
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Rogers Communications high volume on rogers commercials

Rogers is my TV provider but any time they televise a commercial that has anything to do with one of their products (Mobile, TV, internet or particular Specialty Channels) the volume on the TV is increased to almost twice the normal volume, it only happens with Rogers commercials no others.

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1:32 pm EDT
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Rogers Communications changing plans and making bills disappear

I called support in February 2015 and I let them know I could not access my bills online from July 2014. I was simply asking for a reprint of these bills. The website clearly states I can go back 8 months to view or print any bill. After numerous hrs(30) spent on the phone with 12 different customer support reps and 4 manager, 1 ombudsman, 1 office of the president manager and several chat technicians (I also was disconnected 6 times and only one person called back.) this is my resolution: (from the office of the president) "All your bills has purged from our system but it is your fault because you didn't read the fine print on the back of your bills which clearly states the customer must notify Rogers of any missing bills within 90 days" ...Thats it? My fault not Rogers tough luck. So now what do I do? Leave! But I will be taking at least $100, 000 with me...that's what I would have paid over the next 20 years not including inflation. I was with Rogers since 1997 and have 3 accounts approximately $400.00 a month, and this is the solution I was offered. Really? Baby boomers like myself are the ones who mostly use the complete rogers package, most of us don't care for streaming. We are also the ones who pay bills on time. The reason I needed to se my bills in the first place was so I can dispute services never ordered by me and to dispute labeling of plans. 1 year ago Rogers had plans called Extreme and Extreme plus booth were unlimited when I was sold the plan, but some how the name of the plan changed with limits without informing me. I would advise any Rogers Customers to review your bills because they have grandfathered old plans that are cheaper to day. The equivalent of my plan was $20.00 cheaper a month, but they didn't tell me this...so check!

As of this Morning, March 26 2014, I am still unable to view my bill online.

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11:34 am EDT
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Rogers Communications scamming and breach of privacy

Bought a cable package, few months later, I found out I had been paying for another package that I never authorized. Called them and the rep said, "somebody called and bought it". I said, "I didn't call and my family didn't call because we don't need these channels, and even we don't know these channels. No answer. I requested to send an investigation, which would take 3 weeks. Now six weeks, no reply, no clue. Every time you call them, the agent says, " I don't know." "Okay give me a manager." The agents say, "Okay, they are busy. I am going to send an email." Most of the managers are thieves, they will call you back and after one ring, they hung up, and right a note, "I called the clients, not available".
These thieves and scammers have bought Toronto Sky Dome and trying to buy more business. No other cable companies exist in this Democratic Free Enterprise, because of the big Senators.
Today, one of the ministers says in Ottawa, "We are not a nation of savagery and violence, in our society, law and justice prevails." ###, they are just fooling the gullible Canadians.

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Update by burgj
Nov 11, 2014 11:46 am EST

And please don't take anything personally.

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Update by burgj
Nov 11, 2014 11:38 am EST

Ravi, you can help me in real term only if Rogers can change its voice - organizational culture. I have no confidence in your writing, because I talked lot of supervisors. Even paid three years for your local telephone services - which never worked for me and to fix the problem, 7 technician came to my place.

Rogers is simply a shame for this human race.

Update by burgj
Nov 07, 2014 5:09 pm EST

You guys are simply civilized shameless crooks. Not trust worthy in the land of justice and freedom

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Update by burgj
Nov 07, 2014 5:07 pm EST

Hi RogersRavi
Did you read my post, which says, I have already escalated this matter. The rep said someone from Rogers would call me back with the escalation result. Six week have passed, no clue. The escalation wasn't for money, was about the privacy breach. You say one thing and just do the opposite.

You lying guys are talking about money refund, but what is about the breach of provincial privacy act? Where is the reply/phone call about the escalation I sent? I told the girl/rep I am going to post a complain here. Who cares, right?

And you guys are thieves. I cancelled both of our cell phone because of extra charge. I talked to some in your executive office. They said Rogers made a mistake and you were giving me 10.00 credit every month for the next 2 years. Instead, you were charging me 10 dollars more. Complained few times, no body in scamming master Rogers try to understand.

Don't take it personally. Rogers is heartless, and a shame for this human race. But we know you guys have lost your sense of shame and so the scamming tradition continues in the land of law and justice. See how many times lawyers from Ottawa are suing you?

Update by burgj
Nov 02, 2014 9:28 am EST

They are the shame for this human race.

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4:38 pm EDT
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Rogers Communications television commercials

Stop airing so many commercials on every channel, we already pay far too much for cable service to have to watch this nonsense that only lines your (Rogers) pockets.

Stop airing your (Rogers) own shilling commercials day and night ad nauseum, we already know that you are the cable television monopoly in Canada, which should be illegal, and criminal, and Rogers should be prosecuted for breach of fair trade.

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Valerie
Valerie
, US
Oct 27, 2008 9:27 am EDT

Rogers changed its setup so that users of non-mainstream email, i.e. Eudora, can no longer use a non-rogers email address in their "from" box. It also knocks out Mozilla, only internet explorer can be used. Zero tolerance for other alternatives except microsoft products for pc users. Therefore I do not recommend!

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csj0219
,
Sep 11, 2008 11:10 am EDT

I received Rogers cell phone bill yesterday and it was clear that they made mistake. I called Rogers and talked about how Rogers made the mistake on bill and this customer representative is like "Let see here, blah blah blah". He started to talk about other stuff and not answering questions, and I started to argue with him. While I was talking, he just hang up the phone! Rogers should fire this guy

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Kev
,
Feb 04, 2007 12:00 am EST

Check your bills regarding billing, overcharge might be an issue. Signing up to them works through an agent and they are very good at taking the money away and processing it. Once problems arises one has to go through an endless hold on the phone listing to the insipid voice/music repeating the same thing on and on. Great customer service really centered towards customer satisfaction or maybe they specialize in defining apathy!

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Toni Law
Toronto, CA
May 17, 2011 10:08 pm EDT
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My last contact with Rogers was today, May 17, 2011, requesting for a clarification of my bill statement and the resolute of my enquiry was the representative disconnecting my telephone service. I believe you can understand how frustrating it is for me. I presently have no telephone available to me and incomplete explanation for why my bill is $722.69. I am sick and tired of sending my time speaking to an unqualified representative. It is unfortunate that such a big company like Rogers could take my business lightly. It appears that your company does not value my business and care to provide adequate customer service.

I strongly reccommend that Mr. Matthew Ariker, takes a close look at the customer service policy, and keep in mind that I am not the only one customer that is dissatisfied with Rogers Communications Inc. And that the best marketing strategy is word of mouth or social net media.

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rogers worst service
Toronto, CA
Jul 17, 2009 12:28 am EDT

For a year I have dealt with once a month rogers for my laptop and they have not once helped me, In fact they were confused about what a power button was.

On top of unexperienced, they were cocky, they also asked me a million questions but never answered one of mine as in the reason I needed help.

When I called back for help to see if I could get someone else to help without complaining, I was put on hold and hung up on.

When I called back again, I was hung up on.
When I called back again and asked for a supervisor I was hung up on.

When I called back again and asked for a supervisor I wasn't hung up on until that rep tried his best to pick a arguement and insist I explain everything short of my weekly horoscope.

When I called back again for a supervisor I was hung up on.

When I called back again and changed my tatic to I want a department to make a complaint I was hung up on.

When I called back again something different happened some guy have his name and Id # (Iso he says, even if we ask they can say anything as they are clearly unfrightened to give bad service) and he said to ask for Office of President.

Called back again and told no such thing.
Called back again and told there is a such thing.
Called again and not given a phone number but a mysterious box number which I supposedly can write to.

SO THE LESSON IS CALL 25 TIMES AND YOU MAY GET THE MYSTERIOUS CRIMINAL BOX NUMBER TO WHICH YOU CAN FINALLY SAY WHAT YOU WANT. Remember though ...kiss their ### and you might get the box # out of them, that is if it actually exists.

S
S
sharon rogers
,
Aug 28, 2007 10:13 am EDT

On june 30 2007 i ordered hughes net, on july 20 2007 i canceled hughesnet. August i was emailed a bill for $202.00 plus $400.00 early termination fee. I was told by the supervisor that even if i had canceled the same day ordered i would still be charged $400.00 early termination. this is totally a rip off. I am sending this information to my attorney today.

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Rogers Communications charges and changes requested

I have had continuous issues with Rogers regarding my service, bills and charges. I have tried to change packages to lower my bill time and time, but it does not appear to work. They lock my cell phone if I do not pay in full, and do not credit for the time they have done this. As of February of 2014 my bill was to be back to 0 balance as I was told my an agent of the company. I always make a payment but may not be in full as the bill is always so high. I have recently contacted them to change my packages and disconnect some of my services so that I do not keep being charged these amounts and I was told it was not possible to do so. This makes no sense as i am trying to lower my bill and not have to keep paying the high charges but they will not allow me to at this time so my bill just keeps increasing! I want to cancel with them and it is not affordable. I cannot do this without paying the full amount owed but yet I am still being charges the high monthly fees and for service I no longer want. What can be done about this? Thank you.

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Update by BSowa
Aug 17, 2014 3:16 pm EDT

JLSeagull, no I did not sign a contract and I don't have a smart phone. I did not say it is free! Not sure what you are saying here, but did not provide any assistance.

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JLSeagull
, US
Aug 12, 2014 1:23 pm EDT
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I think you signed a contract? If so, you are obligated to pay until the contract is fulfilled. Smart phones are not free. You can pay for the phone upfront or you can pay for it monthly, but it is not free.

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7:36 pm EDT
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Rogers Communications unreasonable charges / poor customer service

Not until I have browsed for any relevant
complaints against Rogers Wireless today, it’s blindsided for me to know that
many seem to have tough time with Rogers. I heard friends of mine had mentioned
about how bad the Rogers customer service could be once you would ask them for
cancellation/ swapping between services, reviewing billing issues…and so forth.
Not to mention that they were all “loyal” customers for at least 5 years. For
me, I have subscribed a wireless phone service with Rogers since 2007. Since
last few years, the customer service of Rogers has been rotten. There are some
nice representatives; however, others are just either frivolous or provocative
to another extreme while describing my questions/ issues.

Hey, I don’t think most customers have grudge with
you or with Rogers. Why some of you work and act so furiously to the customers?
You don’t like the job, get another one if there was another foolish employer
located around you, or try to win a 649 lottery!

When I have checked my Rogers account, there’s a
hidden charge on my current bill which I never requested it; isn’t it ridiculous?
In the meanwhile I tried to go live chart, and got disconnected 3-4 times when
I finished filling up the verification form.
So I had to speak with someone from the billing
department over the line. I was being put on hold twice, but it was fine as I
thought if the issue could be solved.
Once I eventually spoke to another staff, I had to
re-state the whole issue again.
I was trying to inquire the reason of that hidden
charge. She then raised her tone as if police questioning/convicting some kind
of suspect. She didn’t even say who she was.
I am not trying to take any “advantages” of Rogers
or trying to fuss over my concern. I mean what kind of “advantages” could
Rogers have for their loyal customers, unreasonable charges?

We do need more competitors from the U.S. or
overseas; most of our U.S./overseas friends would probably tell the same thing:
Canadian wireless carriers are sheltered in a cradle; they face
almost no competition. In our case of wireless phone service, “we don’t get
what we pay for” and “price doesn’t match with quality”.

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4:28 pm EDT
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Rogers Communications mcnain exeter ont rogers

When i returned cell phone and i had a right to and got black berry and she pissies around with it and says do u want me to show u how it works like im a idiot and i said no and she said oh thenn here u go fine cya and i said ya seeya later then and i went to school with her in 1999 she thinks she can talk to me like that but she cant i thought the outher women sara brindley was the manager there she was helpful and calm and nice the other girl foster was cold and i was like ur not ahead of her and she was like no im just sale she is mannager and i was like that is fed up u should be ahead mannager the lady that shawna that i picked up when she was there briefly was that when she hung up she told sara that now there getting to relise that shawna forester accualy works there so that tells you that it is porly ran>

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Rogers Communications In-depth Review

Business Overview: Rogers Communications was founded in 1960 and has since expanded to become one of the largest communication and media companies in Canada. They provide a robust catalog of services including wireless communications, cable television, telephone, and Internet connectivity. Despite a competitive industry, Rogers Communications has maintained a strong foothold due to its comprehensive services and widespread recognition.

Quality of Service: In terms of speed and efficiency, Rogers Communications brings high-speed internet and effective wireless coverage. However, like any ISP, they do experience periodic network downtimes. The company’s customer service can be a mixed bag, with some customers noting exceptional support, whilst others face longer waiting times. Their commitment to support and maintenance is commendable, with regular updates to hardware and software in a bid to improve customer experience.

Product Offering: Rogers bundles a range of services — TV, internet, home phone, and wireless — with flexible options to accommodate various user needs. They have consistently embraced and executed technological advancements, including 5G, which has further elevated their service quality. User experience is generally good, though comfort levels can vary per specific products or services.

Pricing: Rogers Communications offers competitive pricing matching the industry standards, though they may appear expensive for basic packages. Comparing with competitors, prices are in a similar roundup, although the specific features in each package may vary. Rogers often provides promotions and discounts, especially for bundled services or long-term contracts, which can enhance their value for money.

Network Coverage: With a strong regional presence in Canada, Rogers Communications dominates in many areas with its superior network quality and reliability. Continually updating their technology ensures customers almost always have the latest in advancements, including the growing reach of their 5G network.

Customer Support: Rogers Communications offers several modes of communication, including telephone, chat, and social media for customer support. While there are periods of high-volume which can lead to longer waiting times, most customers find their issues resolved effectively. 

Corporate Responsibility: Rogers Communications has shown commitment towards reducing its environmental impact and actively participates in numerous community-related initiatives. The company also places a high priority on ethical practices, including a strong stand on data privacy and consumer rights.

Online Presence: The Rogers website is informative and user-friendly, providing a hassle-free way for customers to access and manage their accounts. Their mobile application equally offers a seamless user experience. Their social media platforms are actively used for customer support, updates, and promotions.

Company Culture: Rogers Communications ranks well with employee satisfaction, offering competitive benefits and fostering a growth-oriented environment. They promote diversity and inclusion, making it a forward-thinking entity in the corporate world.

Final Verdict: Rogers Communications offers solid coverage and an expansive suite of services with state-of-the-art tech, although their services might be costly for some. While improvements could be made in customer service, they generally handle issues effectively. Their online platforms are easy to navigate and they maintain a high standard of corporate responsibility. The company's future seems promising with continued expansion and investment in new technology.

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