Menu
Rogers Communications
Rogers Communications Customer Service Phone, Email, Contacts

Rogers Communications
reviews & complaints

www.rogers.com
www.rogers.com

Learn how the rating is calculated

3.8 428 Reviews

Rogers Communications Complaints Summary

294 Resolved
132 Unresolved
Our verdict: With a good resolution rate, Rogers Communications generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Claimed
Rogers Communications has claimed their business profile
Get notifications about new complaints and reviews of Rogers Communications. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Rogers Communications reviews & complaints 428

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Rogers Communications reviews & complaints

ComplaintsBoard
V
4:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Rogers Communications make money by cheating customer

One month ago I called rogers to cancel my cell phone, the customer representative let me change to prepaid phone and didn't talked about any fee. Based on their pirate rule, I need one month to do this transfer. After they got one more month fee from me, I called them today. They told me there is $50 fee for the transfer, it is definitely a trap. They know me will not accept it, I just canceled my service with Rogers, but they will charge me another month fee based on their pirate rule. Why does Rogers like to make this kind of money by setting traps and cheating acustomer? Is there some kind organization to protect us from this kind of cheating company?

Read full review of Rogers Communications and 1 comment
Hide full review
1 comment
Add a comment
M
M
M.Mia
Toronto, CA
Oct 18, 2011 7:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have the similar experience ! I switched to Rogers Home Home and now I am getting surprised bill. Rogers is charging for what I did not make. It is charging for long distance call that I never made. So, I called the customer service and they said they cannot block the long distance as the provider is different. I asked how to reach them to block long distance, they replied only possible way is to buy long distance package either from them or any third party ! Oh ! My God! They are forcing me to take a service that I do not want and billing wrongfully! Where can I get help to stop Rogers making money without providing the service. Please help me.

ComplaintsBoard
C
9:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Rogers Communications telephone harassment

In early april 2008, rogers communications launched a telephone spam attack against both my rogers cell phone and my telus land line.in spite of many written and verbal complaints about this to rogers, this attack is still going on 32 months later. Except for sundays and legal holidays, I get at least 3 calls from rogers every day. Some days as many as 6. I have informed rogers and their agents many times that I do not want these calls, that they are engaged in phone harassment. But rogers will not stop. The total call count is now around 3, 000.

Read full review of Rogers Communications
Hide full review
ComplaintsBoard
T
3:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Rogers Communications 33456 skill2thrill complaints - unsilicited textmessages and °84040 tmg sms trivia [protected]@ $2 per message

33456 Skill2Thrill Complaints - unsilicited textmessages and °84040 TMG SMS Trivia Games @ $2 per message are marketing consultants used by Rogers Communication. I responded to a flyer which indicated that I was being rewarded for being a good Rogers customer. The invitation was to enter my cell phone number for a chance to win an I-pad or some such gadget. Trusting that rogers doesn't normally cheat customers I entered the information and then, reading further down the page, I was asked to subscribe to some daily texting. As my only intention was to respond to Rogers free offer I closed the webpage and forgot the whole thing.

On three months (Nov, Dec and Jan) I started receiving daily text messages such as - Is the sky blue? Text a for yes or b for no. I guess this is the skill TMG (ROGERS) is referring to. I deleted all of these texts as I received them and never responded to any. However, my Rogers bill shows a daily $2 charge for each of these so-called skill testing questions that were sent to me despite the fact that I don't want them, didn't ask for them and and never responded to them.

Now I want a full refund. The TMG (ROGERS) representative apparently doesn't handle refunds and referred me to this site. it is not fair, this company is really cheater and dirty company. I'll sue them if they will not pay me all of those damn money

Read full review of Rogers Communications and 5 comments
Update by ttttt
Jan 12, 2011 3:03 pm EST

you are completely right

Hide full review
5 comments
Add a comment
L
L
lavalhwc
, CA
Sep 16, 2011 2:12 pm EDT

I just recieved my bill the other day and the same thing has happened to me and now I owe $30.00 in charges on my phone...but mine were 3.00 per text. By the time I realised the scam and stopped it I received 10 texts despite the fact that I did not want them, didn't ask for them and never responded to them.

P
P
petition
London, CA
Sep 15, 2011 4:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please sign my petition and pass it along to your friends
http://www.petitiononlinecanada.com/petition/premium-text-messages-billing-practices-canada/334

M
M
Melarny
Barrie, CA
Jun 11, 2011 1:02 am EDT

I just recieved my bill the other day and the same thing has happened to me and now I 51.00 in charges on my phone...but mine were 3.00 per text. I cannot beleive this, mine came over Facebook and I thought the same thing...entering a contest NO PURCHASE NECESSARY>>>what a scam. Don't know how I am going to fight this, as I apparently did not read the fine print!

R
R
Robin Ma
Niagara Falls, CA
Feb 05, 2011 8:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Please like the page in facebook Skill2thrill-Scams, Lets make others know that it is a cheating service...

T
T
terrers
, CA
Jan 15, 2011 6:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have the same thing happening but it is worse when I, as a pay as you go customer, only add 10$ every month and let it roll over to have 80$ plus disappear in these stupid SMS charges. I only use the phone to enhance my personal safety, no text, no chat, no games. It was a bad scene yesterday when i tried to use the phone for an urgent situation and found there was no time on it.!

ComplaintsBoard
D
10:43 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rogers Communications sereptitious charges

On the internet, up popped an offer from Rogers to win a prize. I thought I would try and entered. Then I started receiving text questions to answer. I don't even know how to use my telephone for texting. Then I received my bill, normally paid automatically on my credit card charging $32.00 for wireless usage, 16 calls at $2 a shot. I didn't sign up for this. If there was a warning it wasn't at all obvious. I phoned to stop the pestering, which they did, but I' still out at least $32.

Read full review of Rogers Communications
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
10:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rogers Communications cheating with bills

I have cell phone with Rogers. Last month 4 days before invoice date I checked my wireless usage and there were 20 mins left. I controlled my usage for 2 days, spent no more than 7 mins, then weekend came (for wich I have unlimited use). In the bill they charged me 58 mins overuse.

Now, yesterday checked my usage: 34 mins. Since then haven't use the phone AT All. Today they show 59 mins.

First they started with messages, charging me with more than I received/sent. If you turn a blind eye to $1-2 fraud, they go more brazen.

Seems like they want to collect money to pay Gabriella Nagy $600K.

Photos: as you can see, there were no calls during Oct 7, the only answered call on Oct 8 was 1:05 min long and it cannot count anyway since the last usage update was before (check date and time at the right bottom corner of the screen). And now compare with the usage they show on-line.

Read full review of Rogers Communications
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
9:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rogers Communications cancellation of wireless service

Why not to go for a Rogers wireless contract:

To Rogers, a good customer (who pays his/her bills on time for years) does not mean anything. They would rather screw you over for a few more dollars.

I am complaining about the wireless cancellation policy of those ridiculous providers here in Canada.
Before my contract's term was over (in November 2010), I cancelled/switched to another provider. Now Rogers is charging me 100$ early cancellation fee. Recently those fees have been outlawed in Quebec (Bill 60 which came in effect on June 30, 2010).

Asking Rogers politely to waive that fee resulted in the following email conversation:

[...]Unfortunately, we cannot waive the charges as they are valid and are in accordance to Rogers' terms and conditions. For more information about our terms and conditions please visit www.rogers.com/terms .
Early Cancellation Fees are mandatory and applied to all wireless accounts that are on a contract. The fee is $20 per month for the remaining months of the commitment. The minimum fee is $100 and the maximum fee is $400.[...]

[...]In your previous communication you noted that there is new legislation forbidding early cancellation fees and that you would be handling the matter to your lawyer.
The legislation that you are referring to is Bill 60 which came in effect on June 30, 2010. The new rules only applies to agreements taken (or renewals agreed to) on or after June 30, 2010. Since the original commitment had been agreed upon xx/xx/20xx, the early cancellation fee is valid.
For more information more information on Bill 60 and its impacts, we kindly ask that you visit the "Office de la protection du consommateur" website at http://www.opc.gouv.qc.ca/Webforms/PlanDuSite_En.aspx [...]

[...]Upon review of your account and the information provided by Andre B, the
charge for Cancellation is accurate and we would be unable to reverse
any charges on your final invoice.

Further review of your account shows that you accepted a special
Hardware Upgrade at which time we had provided a substantial subsidy for
that device [authors comment: the cheapest that was available at that time, by the way]. By accepting this offer on xx/xx, 20xx you were
renewed for 2 years. My review also shows that you accepted a
promotional price plan which offered subsidized services compared to
regular services that are offered. These combined changes to your
account have been reflected on your monthly invoices as changes to your
services and as such by paying for the service shows your acceptance of
our Terms of Service which are provided to you monthly on Page 2 of your
invoice.

Regretfully [..] we will be unable to adjust this charge therefore
the balance on your account of $xxx.xx is due by or before xx/xx,
20xx. Any balance unpaid after the due date will be subject to a late
payment charge of 2% per month compounded monthly (26.82% per year)
until paid in full. Please note that if balance is not received your
account may be forwarded to a collection agency which may negatively
impact your credit bureau.[...]

[...]Rogers provided a discounted phone to you for $xx.xx on
xx/xx, 20xx. When Rogers purchases phones from a manufacture we do
so at full price. We will subsidize the cost of phones when a customer
agrees to a new term or contract. The retail cost of phones range
anywhere between $200-$1000 depending on the type of device such as
Voice, Quick Messaging or Smartphone. This phone was substantially
discounted and therefore the Early Cancellation fee is applicable and
will not be adjusted.[...]

My response to this included:
What are you trying to say anyways? That I should be grateful for having been allowed to pay for my old contract and I should be grateful for being charged 100$ for nothing? If I could, I would very much like to speak to your supervisor but I guess it is not really your fault but more a company wide policy to try to exploit customers as much as possible.

Response:
[...]As Steve has advised in the previous emails, the early cancellation fee is valid and will not be waived. We appreciate your past three years with Rogers and the final billing due is $123.40.[...]

So please everyone, do NEVER EVER sign up for a contract with Rogers. They should be taught a lesson and I will try everything in my legal power to make this the a bad experience for them!

regards
Ronny

Read full review of Rogers Communications and 1 comment
Hide full review
1 comment
Add a comment
V
V
victim of Rogers
Dartmouth, CA
Jan 10, 2011 4:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I just had the same kind of bad experience. There are too many traps and cheating. Be careful.

ComplaintsBoard
M
2:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rogers Communications poor customer handling

I have rogers wireless services for last 4 years from the time i came to Canada as Immigrant.

This how they treat you ? its really sad but thats the truth since this is one industry which is run by only few companies and they think customer is just a number to them.

Yes a number . I was thinking of upgrading my phone since it was not any good . So i called Rogers sale & they showed how can i upgrade my phone to I phone and bill will increase from $ 51 to $70 with tax. I explained to the sale girl that i donot use this hone that much so do want to spend too much .

My last services had $ 30 plan & caller id service for extra $ 8 . It took at least 2 hours for her to make the deal and she explained me that the upgrade will only cost me $ 70 with tax in total.

To our surprise when using the phone when ever we received calls it used to be unknown call . Hence I called back to Rogers & thus they tell me I donot have caller Id, it will cost me another $8 / month for that service.

Not only that none for the service representative acknowledged that it was a fault on the sale rep for not explaining thing properly but they have one word" we apologies ".That is, now if I want service pay more >>>.
This is good exmple how to treat customers .

Yes I have to stick with Rogers as I signed a contract, but they lost me forever.

you can run your business on thinging customer as number but Iam sorry this will not last long.

FROM A CUSTOMER or A NUMBER ?

Read full review of Rogers Communications and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
Kalifornication In Canada
Toronto, CA
Aug 19, 2010 3:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Although it was difficult at times to understand the points you were making, I understand that since you have moved to Canada from another country, English may not be your first language and this is the reason why words are not properly used or spelled in your post, and sentences are difficult for me to follow. That being said, in ANY language...ROGERS SUCKS!

This company offers NO customer service. They could care less about a customer complaint, especially if they are at fault. They do not correct their mistakes; they do not issue refunds or rebates or anything when they have caused an error that cost the customer money. They actually once refused to open my file when I was trying to discuss an error in their billing office, telling me that they can't discuss my dispute or review my file until I pay off the bill in full first. Huh? What? I couldn't believe my ears! I'm supposed to pay for the amount I am disputing BEFORE they will discuss the dispute?

I ended up leaving Rogers forever. Screw the contract, screw the bill. I walked away. When their collectors and so-called Attorneys began hassling me for money, I opted to quote the law to them, throwing all the legal BS that they tried to use on me right back at them! When they threatened to take me to court, I BEGGED them to do it! I told them that I had documented everything they had done, every mistake they had made, and that I had dates, times, and names of employees as well as what was said to me, and that I would love to go to court and present this information to the Judge. In addition, I also advised them about an online website titled "I Hate Rogers", where I could gather up evidence from people who have written about their complaints and problems online, and I could get many of these people to come to court with me, so that we could file a class action suit in rebuttal to their collection suit against me. This worked! They have disappeared. They never phone me, never mail anything to me, and they do NOT appear on my credit report!

Visit "IHateRogers.com" and join the rest of the groupies who feel just as you do about this horribly corrupt, billions in profit, nasty ### company!

ComplaintsBoard
B
9:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rogers Communications cable burial

i has been 1.5 years since requesing a burial of a cable wire. Rogers had a crew finally try and dig the wire but after 6 months it was december 200 9 before they attempted...and crew (dueto cold) left the wire above ground threw my tree ..around my pool and sticking out from the corner of my lot. 8 months later August 2010 still not buried after numerous equests. A Monopoly company with no competition in Ottwa Ontario. SERVICE SUCKS

Read full review of Rogers Communications and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
Rogers_Chris
Toronto, CA
Jun 26, 2013 7:07 pm EDT

Hi arlingtonwoods, please reach out to us @RogersHelps or at Facebook.com/Rogers and we'll be happy to look into this for you.

A
A
arlingtonwoods
Ottawa, CA
Jun 17, 2013 2:26 pm EDT

I have been waiting for cable burial since september 2012 after being told it would take 10 weeks.
every time i call I am told there is no order pending. That the former phone agent "did not do the job correctly".
than i receive a letter last march signed by Karen Gauthier, director, cable technical operations, saying it will be done by june 30.
still nothing and still same info when I call: no order pending. i get a confirmation number each time, get esclated to URGENT and the same scenario repeats every time I call. this is a disgrace.
another month of that same waiting game and I will rip all the cable from my house after having all disconnected. i should have never started with that company. I was testing whether or not getting hone andinternet with ROGERS. answer is NOOOOOOOOOOOOOOO. EVER.
I had a 10.000$ lanscaping job done in the spring: if they ever decide to come, are they going to come and distroy everything, giving me another phone number to call for complaints? also I have what looks like live wires on my deck, exposed to rain and snow.

ComplaintsBoard
R
10:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Rogers Communications has left an official reply on this complaint.

Rogers Communications rogers rocket stick

I am into my second year of a two year Rogers contract with their Rocket Stick.
About a month ago I called their customer service department to look over my billing to see if I am in-line with the usage I signed up for because I thought my bill was too high.
The customer service person re-evaluated my bill and made me aware of a change to the contract I originally signed up for, advising me that I have been over-charged by $10/month for the past 10 months.
She was kind enough to adjust my bill with a credit. I then went to use my stick a few days ago and realized that my data plan had been cancelled. After several calls to Rogers and several hours of being switched from person to person, I finally got my plan working again.
My complaint is the following:
If I hadn't used my stick, I would have not know that my data plan had been cancelled, but I would have been billed on a regular basis.
And my second and more important complaint...how many other customers are out there and in the same situation as myself?
I took it upon myself to have my account re-adjusted, but how many customers out there are paying that extra $10 every month?
I asked the customer service department that question...their response to me was "We can only make those changes if they are brought to our attention".
How sad is that! A company with the technology of rogers cannot find a way to track down all those customers and credit them?
If you know of anyone out there that has signed up for a Rogers Rocket Stick contract in 2017, please forward along this information.

Read full review of Rogers Communications and 44 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
44 comments
Add a comment
M
M
MrPeter
Toronto, CA
Jun 22, 2011 12:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have had cable, phone and internet for 14 years with Rogers with no problem until a while ago. I rent out some of the rooms in my house each year sometimes to College students or people new in town. I have never really had a problem until recently. I rented a room to a female who upon
moving in contacted Rogers and an installation guy came to the house and installed "THE WORKS" in her room. My tenant then proceeded to be on
the phone 24/7. Well at the end of the month I got MY Rogers bill, when I opened it I nearly fell on my ###!
Here was a bill for $2, 813.52! I contacted Rogers and was informed by their CSR that "ONLY ONE ACCOUNT IS ALLOWED PER HOUSEHOLD"
well I thought that this was odd as my other two tenants and previous tenant all had their own account. Now I was stuck with HER account which
had a debit of $2, 702.09. I argued with numerous CSRs unsuccessfully until finally I threatened to cancel all my services and go elsewhere! Well that finally did it, her account was removed from mine and by weeks end she moved out never to be seen or heard of again.
But thats not the end of it. She left all of her Rogers stuff behind eg: home phone, cellphone, cable-box, specialty channel box etc. when I contacted Rogers I was informed "to bring it to one of their stores!" I told them that I'm visually impaired and in a wheelchair and cannot do that
as I would have to take a Taxi so I was told to JUST KEEP IT! I did and 2 years later it is still in my house in the box that I had put it in. None of
the equipment can be used as Rogers has disconnected it all BUT this stuff is worth a few hundred dollars and they will NEVER get that from her
as she is on the run some were in the USA so it is just made up by all Rogers customers AS A COST OF DOING BUSINESS!
Just great!
I had to get this off my mind.

N
N
ni8ts
Vancouver, CA
Nov 01, 2010 11:37 pm EDT

i signed up for a new phone with rogers 2 months ago and i've already paid hundreds
of dollars into my phone bill and the phone itself, i can't receive messeges or calls, i called
rogers customer service they told me they can just refresh the net work but can't d
anything else about it. so now i'm stuck with a new phone that doesnt work and a
3 year contract. i've wasted so much time and money i just dont want to deal with it
anymore.

F
F
fordwj
, CA
Dec 09, 2010 8:36 am EST
Verified customer This comment was posted by a verified customer. Learn more

Rogers service has very poor calling system. I had hundreds of times to make a call but they kept ignored then charged me too much. The Rogers store clerk said the calling system is most pested and stubborn. She could not help me out. I think the Roger Communication is legal scam and being a thief permitted by CRTC. Damn them!

Valerie
Valerie
, US
Jul 24, 2008 6:54 am EDT

We sold our house April 30th. Asked for disconnect April 16th. New people were unable to connect their phone as our phone did not get disconnected until June 2. Multiple telephone calls, emails and faxes were ignored by Rogers. Billing occurs until July 2. Said they didn't get any notice and would not change.

Never again will I use Rogers.

M
M
manuelwawa
Montreal, CA
Nov 16, 2009 7:48 pm EST

I inquired to rogers about opening up an account because Fido did not offer me what I needed in a cell phone. I researched all the companies and it appeared that Rogers offered the best rounded service at a compettitive price. From day one I was mislead into believing that I was getting what I paid for. Every bill and phone call was a different story then what was actually said. From being charged for call forwarding to being billed per minute as opposed as per second, to being told that my minutes were unlimited inbound and finding out that it was not, to being charged for text messages which were supposed to be included, to losing my voice mail or being charged an additional fee for the voice mail which I was told was initially included. I need to stop and take a breath because I was also told that since I was a new client I did not have the same capacity as a client who has been with Rogers for at least a year. Then to make matters worse, I was refused to speak to a Supervisor citing that no Supervisors were available and that one would call me back the next day which did not happen. The straw that broke the camels back was today when 2 weeks ago I had a credit of over 110 dollars and now being text that my account is overdue by 91 dollors! To end this, I have decided to cancel my account and pay a $500 dollar charge to cancel my account because of Rogers duplicity. I will go back to their sister company Fido and stick to a basic plan while spending an additional $35 dollars activation fee. I have been robbed and am upset that this company has done this to me. I ma an honest client and have NEVER taken advantage of anyone. I HAVE BEEN ROBBED!

J
J
JLytton
Calgary, CA
Apr 28, 2011 6:21 am EDT

As with others, I unwittingly subscribed to this "service" without understanding I was being repeated charged per unsolicited text message. Contrary to their claims, I am almost positive this information was NOT immediately apparent in either their website or the texts I received. No doubt it was buried in the small print at the bottom of a long page. Luckily I stopped the service after only six texts. Unfortunately, I discarded the texts, so have no evidence.

R
R
Rogers Sucker
, CA
Mar 21, 2012 2:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

6 month old Blackberry Torch paid over $500.00 8 months ago is not working.
Rogers wants $100.00 deposit to have it sent for at least two weeks for repair.
The loaner is the cheapest Blackberry available worth nothing on the market.
When questioned about the $100.00, the clerk indicated it was to ensure return of the loaner.
When pushed for explanation, he stated that repairs (on an 8-month old Blackberry still under warranty!) could be $250.00 if damage had been intentional.
Conclusion: the client is a fool who would exchange a $500.00 phone for a ZERO dollar phone or is a crook who would intentionally ruin his Blackberry so that he can be without it for two weeks or more and pay...
I guess you get the picture. Rogers has us by the tail and treats us like suckers.
Why does the CRTC let them behave this way?
Poor Mr. Rogers would be ashamed if he knew how his customers are treated.

A
A
amoora
Toronto, CA
Jun 19, 2012 7:42 am EDT

Without getting into much detailes as it makes me sooooo mad that I have to pay for the services I dont get. I have been with rogers for many years, like 6 or so. We had some troubles and it was hard to resolve them but now its umcomperable... I am having problem with rogers for 10 days now... Normally, it takes 48 hrs for tech to come if u r lucky ( I had 3 appointmets so far) and nothing. Rogers make u make regardless, i am paying for the service i dont get leave alone the fact that i had to take off everytime tech was supposed to come ( and last time didnt even show up) so yeah... to cancel its 30 day notice of service you dont get... they do not compensate you for ANYTHING! Associate have different answers to the same question you have. IT IS SOOOO BAD SO ITS NOT EVEN WORTH SIGNING UP WITH ROGERS CAUSE EVEN BELL HAVE SAME PRICE FOR same (5 gb more)
YOUR NERVES ARE PRICELESS!

D
D
DonnieB.
Saint John, CA
Apr 11, 2012 6:43 pm EDT

Rogers internet is never reliable, the speeds continuously vary between being absolutely terrible to being half moderate at best. Rogers is most definitely not up to date with the other companies such as bell. Sadly my parents fell into rogers preposterous excess of advertising and are now involved with a year or so contract with them which includes their tv, phone and internet services. The phone service is ok, the tv is absolutely terrible and is loaded with the propaganda of rogers false advertising, and the internet as I have mentioned is the absolute worst. When we were with bell (for phone and internet) we had hadly any problems at all, the internet was reliable almost all of the time, along with the wireless service in which I combined with my own personal router. We could stream live baseball on two computers with no problem whatsover, but with rogers we cannot have constant streaming for a single computer for more than 5 minutes. Our computers constantly lag when on the internet. Apprantly rogers has a set speed and ammount of data usage available per month (which never come close to their stated minimums in relevance to the speed.) I would not recommend rogers service for any cell phone, landline phone, tv, and especially their absolute dispicable letdown of what they refer to as "high speed internet."

F
F
Fooled by Rogers Cable
Newmarket, CA
Jan 21, 2011 8:57 pm EST

Rogers Telecom has now a new scam where they have sales people hunt you to sing with them as a new subscriber with three free month of service. The Rogers representative will tell you that you can cancel any time or switch to any other services even getting new promotions from Rogers and if you do, you will only pay for the three months. All are lies and Rogers need to be held accountable for this Fraud. I talked to Rogers trying to switch to a another promotion or to reduce the services and what I found is that the Rogers sales person lied. You cannot switch to any promotions and to remove any service you have to pay $20 for every month remaining months in the contract. So I have to pay $180 to remove a useless basic cable services! It is amazing that the Canadian government is allowing this to happen and does not protect its citizens. Do we now live in a third world country? Does Rogers have a huge lobby in the government that protects the large cooperates? Did the Canadian government forget about its taxpaying citizens?. I know now where my votes will go in the next elections and I will never forget what Rogers did to me and how they scammed me. I am now stuck with them for nine months paying them or I will have to pay $20 per month.
DON’T DO MY MISTACK STAY AWAY FROM ROGERS CABLE http://www.rogers.com/
I really wish there is a way to take them to court. If there is please let me know.

ComplaintsBoard
R
9:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rogers Communications refused to take payments

well I sent them payment for 2 accounts and they calle d me and said send the whole amount and then had a law office write me letter saying they want me charged for fraud and now they say they will not offer me service till all bills paid for and then now want me back as a customer all I can say is forget it U wont get me back after the bills are paid but hard to pay off when U refuse the small amounts like 50 a week or a month or 75.00 so ur loss not mine I tryed to make arrangements folks be aware they are scammers and herass.

Read full review of Rogers Communications
Hide full review
ComplaintsBoard
M
9:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rogers Communications fraud

I've been paying for a Rogers Pay-As-You-Go cell phone for my mother for about 6 years. She is elderly and this allows her to have a "lifeline" if she is out of the house, but she does not use the phone very often. A couple of days ago, she tried to make a call, but it indicated there was zero balance.

Checking the Rogers web site, it showed that up to early February, 2010, there was about $109 on the phone, and I had it set to top-up from my bank account every two weeks. In early February, Rogers, without explanation, cancelled the entire balance. Furthermore, they happily accepted the three payments from my bank account made since then, but cancelled this balance the very next day.

I contacted Rogers by phone, but they simply put me on hold for 20 minutes then hung up on me. Next, I tried their web "customer service" and was informed that they had changed the minimum top up to $20. They had my mailing address, my e-mail and the number of the cell phone, but made the conscious choice to not inform their customer so that they could steal the $109 on the phone account, and furthermore accepted the top-ups three times and immediately cancelled the balance without informing their customer.

Poor customer service can only be pursued as a civil matter, but accepting these three payments and failing to provide any service whatsoever for these payments transforms this to fraud - a criminal matter. That is how I will pursue this.

Read full review of Rogers Communications and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
rodney2008
Peterborough, CA
Apr 13, 2010 9:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had same thing I was on fido and they shut me off and took me to loss provention office and then same for Rogers pay go they shut me off and I was like that the hell pay go has nothing to do with Monthly bills and I cussed and told them off.

ComplaintsBoard
J
11:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rogers Communications never signed up for service and being billed

I never agreed to having Trivia questions. Have been billed for them since November on my cell phone bill. Every time I received questions, I deleted them and did not know I was being billed for them. My husband pays the bills and I discovered these charges when I looked at the bill and wondered why I was being charged. I hate Trivia questions and would never sign up for such a thing! Why have I been billed for these questions as I want nothing to do with them?

Read full review of Rogers Communications and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Rogers_MJ
Toronto, CA
Feb 26, 2010 3:04 pm EST

Hello Judy!

I'm MJ from Rogers Online Help Team.

I saw your post and I was wondering if you had contacted customer service in regards to this?

Deleting the message doesn't prevent fees, you have to cancel the subscription to the service in order to avoid those. Customer service should be able to help you since they have access to your file.

I've also sent you a pm, if you need to get in touch with me or if you have any questions.

Have a good day!

MJ
@Rogers_MJ

ComplaintsBoard
S
1:52 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rogers Communications check your statement - they habitually over bill!

The moral of this story is: Check your statement, and check it completely. Rogers Wireless is ohhh so sneaky!

Most Recently.
I purchased an iphone on contract from Rogers. The phone broke and aftera two week delay (they cited replacement shortages), the sent me a broken replacement.

I called, complained, and they sent out a replacement for the replacement by Canada Post. I promptly packed the broken replacement in the same box and shipped it back the way I got it. Turns out, they claim they never received the phone and according to their records, the packing slip was for Purolator or some other delivery method.

They sent me a letter saying they hadn't received their broken replacement, and would bill me up to $600. if not received within 15 days. After 15 days, they charged my account $750. Yes, that's a $750 charge for a phone that never worked, which I sent back to them!

The real rub here is that I have no choice but to pay for a broken phone that I never wanted, and gave back to them too, in order to keep my phone service connected. lol.

Before this latest incident, Rogers has been billing me monthly for text messaging. Some months, my text messaging fees were as high as $125., and I averaged about $80/month in text charges over a two year period. The irony is, I had added the unlimited text messaging service to my plan and they were also charging me monthly for unlimited text messaging. Approximately every three or four months I would have to call Rogers and spend an hour going over my statements with them, and request a refund for the overcharges. And then like clockwork I would call back again and complain because they conveniently forgot to adjust the interest and tax charges accordingly. This went on for nearly two years. No kidding. In total, nearly $2, 000 in text messaging overcharges.

There's some good news to this story though. Since Roger's wireless tipped me off to the fact that Rogers is proned to overbilling, I also took a look at my Rogers Cable Television Bill and discovered that they've been charging me for additional cable outlets that don't exist, and they've been charging me these fees for over three years.

PAY ATTENTION TO YOUR BILLS PEOPLE!

Read full review of Rogers Communications and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Rogers_MJ
Toronto, CA
Jan 25, 2010 4:07 pm EST

Hi!

I'm MJ from Rogers Online Help Team.

I'd like to look into this for you so I sent you a PM to get more info.

As soon as I've received your info, I'll look into this.

Have a good afternoon!

@Rogers_MJ

ComplaintsBoard
R
3:27 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rogers Communications bait and switch

I spoke with a Rogers Wireless rep this morning about "saving money" on their Family Plan. The rep assured me there was no renewal of the term. When I went to the Rogers Wireless store to complete the transaction, I was told I would have to renew my contract for three years. I left the store and called Rogers Wireless again, this time I was told I would only have to agree to a three year data plan for both phones on the Family Plan. As we worked the numbers it was obvious no money would be saved by using the "Save money with Rogers Wireless Family Plans" as stated on the web site and promised by Rogers Wireless Reps. The $100 dollar plan would cost $40 dollars more than simply using separate plans. The obligatory three year term comes with no subsidised phone, accessory or any other value added consumable. And all other "Competitors" have exactly the same tricks and prices?
This is price fixing plain and simple. This is bait and switching and misleading advertising. Should I call the police? our Government is turning a blind eye.

Read full review of Rogers Communications and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
T R
Mount Brydges, CA
Apr 06, 2010 12:54 am EDT

yes Rogers is actually scaming people and misrepresenting their company, s service. I was phoned and solicited to enter into contract with them with several provisions and a new phone. Surpize, the bill arrived before the phone and it was already incorrect. What followed is months of misbilling for services that I was told were included in my contract plan in the telephone conversation that I had. Now here is the kicker, they refused to cancel my account even though they broke the contract on day one and proceeded to break the contract monthly. I had removed the sim card after month 4 of this nonsense and told them to cancel. They refused and continuloulsy did things like hang up on me, say they would have a manger phone back and never did and even though I did not use the phone they just kept on billing. They said they would not cancel the account when there is a balance even when the balnace is incorrect. Ok this is all illegal! I told them that they could not charge me for a contract they broke and they think they can. who are they above the law? Scaming, soliciting then fraudulently charging for services that you were told were in your plan? Do you know when they decided to finally phone me back? On good Friday almost 6 months later and only to argue and mistreat me some more. What companys are allowed to fool people use confusing language, break their contracts and just keep on charging in addition to causing tremendous stress, mental anguish and terrible hardship? This is a cause to go to small claims court even though these charges are criminal. I would gladly start a class action suit against them for the stress they have caused many good people who do not deserve to have their credit ruined by this company. Their behaviour is egregious and any court judge would make a nice mincemeat pie of them!

ComplaintsBoard
T
2:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rogers Communications collections agencies and late fees

The Rogers Video Store in my neighbourhood have sent my file to a collections agencies no less than 3 times since the Spring of 2009. The reason for my being sent to a collections agency is because they claim I failed to return DVDs. The irony is, each time I received the letter notifying my I had been taken to collections I immediately had the Manager of the store go to the shelve himself and retrieve the DVD.

I all cases the DVDs were found on the shelf and I was sent to a collections agency for no reason at all. I have now a record on my Credit Report that I've been reported 3 times to an agency. Thank you Rogers.

I attempted to contact a headoffice for Rogers Video, only to find out that I (the Customer) am not permitted to contact Rogers Video Headoffice myself. I need to submit an email and they'll contact me. Well, tried that twice and the 'headoffice' didn't have the courtesy to contact me at all.

Today I went in to rent some titles and I have more charges on my account. I paid the charges, pending a discussion with the manager so that I didn't get reported to the agency again. The odd part of this situation, the DVDs were returned on the system within minutes of them being rented again.

Customers beware of Rogers Video and the smugness of their employees. You're going to get ripped off and you're going to have to pay for it for a long time.

As it stands now - I've made arrangements to move all of my business (Cable, Phone, Internet, Cell Phone) from Rogers Communications to a competitor willing to exceed my expectations as a Customer.

Read full review of Rogers Communications and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
D
D
DupedbyRogers
Guelph, CA
May 22, 2010 6:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just got back from a Roger's video store. Indeed, I rented 3 blue ray movies for one week at 8.99 for all three and returned them two weeks late (they got buried and forgotten). The girl notified me that the late fees were approx. $34 for the two weeks late. I just wonder how they can charge double the regular charges for late fees. Had I rented them the two weeks, the charge would have been $18. I left everything on the counter and said no thanks. I'm sure I will hear from them (or a collection agency), but I will be checking on this with regard to the legality. Deregulation can't come soon enough.

MaryP
MaryP
Toronto, CA
Feb 03, 2010 10:58 am EST

Hi jramirez88. This is Mary with the Rogers online communications team.
Perhaps I can here. I'll send you a private message so we can exchange information.

Thanks!
Mary
http://www.twitter.com/rogersmary

J
J
jramirez88
, CA
Jan 27, 2010 1:15 pm EST

Hi,

I am going through something similar. I went to rent a video game yesterday at Rogers Plus that I always go to in Victoria BC. I was surprised to find out that I couldn't rent any games or video due to an "unreturned" video game ( Call of Duty 5 ) back in June 2009 and since then it actually has gone to collections. I was surprised because I know I returned it and also that I wasn't notified by Rogers at any point that I had not returned this game.

I am going today after work to deal with this. If anyone has any advise please let me know. I am definitely moving my business away from Rogers Plus and going somewhere else.

S
S
shanoMf
, CA
Jan 05, 2010 5:00 pm EST

yes, I to agree. they are like an organized crime syndicate.Nobody can seem to touch them .If I conducted buisiness like they do .I, surely would be up on charges.they are a very shady company, in my eyes.It is now obvious to me . when dealing with rogers, the customer is always wrong.

ComplaintsBoard
M
12:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rogers Communications exta false charges

I was outside Canada until September 4th. I activated my cell phone exactly at 4pm same day.
When I received the bill for my wireless service a was shocked there was 43 sms sent from Canada to US. I called them and I said I didn't send them. I asked for the date of sending IT WAS SEPTEMBER 3rd. I was really shocked. My phone and my SIM card were with me all the time. I was able to cancel these charges, however it happened again in the next billing cycle but on a smaller scale. I got now only 4 sms from Canada to US TO THE SAME NUMBER. I called them again and was able to cancel it. HOWEVER, they said it is the last time they will do it.
What the heck is wrong with them, first they charge me for services when I was outside CANADA and then the same thing happen and they tell me it is my responsiblity. THEY ARE TOTALLY ILLOGICAL they want to charge me for service I didn't do. WHICH is very clear that is there own fault.
IMAGINE, I WAS OUTSIDE CANADA and SOMEHOW 43 sms were sent using my cell phone.

HORRIBLE CUSTOMER service and HORRIBLE Company. AVOID it if you can.

Read full review of Rogers Communications
Update by M.A
Oct 27, 2009 10:24 pm EDT

I am not sure if it is some type of spying virus I will look more into it.

Update by M.A
Oct 27, 2009 10:22 pm EDT

I still thinks the Rogers customer service could handle it better.

I discovered there is a virus in one of the sms messages and a software installed on the cell. It was sending messages every once and while.

I am not sure yet how on Sep 3rd the messages were sent while I was outside Canada but all I can say is some how related to this cellphone virus.

If you had similar problem make sure the number is [protected].
This virus is called [protected] virus.

It seems it was receiving and sending messages on its own.

You have to look for something called guardian.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
8:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rogers Communications billing error

I received my visa bill a few weeks ago and found out that Rogers had billed me over four hundred dollars on my VISA bill. I had upgraded my service but some idiot at the company made a mistake and charged me a whole bunch of cancellation fees, even though I am still with the company. After many long phone calls I finally was able to to convince the idiots that they were wrong. So they credited me with over three hundred dollars in a refund. However, I was told by one of their agents to call my credit cardit card company and get them to return the money to my account. When I called CIBC visa, the lady laughed at me. She said Rogers have to put the money back on my card. When I called Roger's back, it seems as though it is a hugh prolong process to get them to put money back on your credit card. It's like they are doing you a big favor. They want to keep the money and not bill you for the next few months. This company is the worst to deal with. Half the idiots there don't know what they are doing. They put you on hold and run off to talk to someone. They will quickly bill your credit card but put you through the wringer to get your money back. I am still waiting on my refund. Bottom line: never give these idiots access to your credit card.

Read full review of Rogers Communications and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
Karma_what_goes_around
Ajax, CA
Jun 12, 2012 7:04 pm EDT

I downgraded and got charged double my regular cable bill because of system access fees, reversal charges (50 lines of fees on the first bill after I downgraded from VIP to Digital Plus. I called a couple times since the first rep didn't know how to explain my bill and the second one just said everything is right and read my bill back to me. I was asking why there were reversals and numerous fees charged when I downgraded my service but I basically got that the rep that made the downgrade should have explained the fees which appeared on my credit card and should have downgraded at the end of my billing cycle to avoid all the reversals etc. Bottom line, rip off!

ComplaintsBoard
C
7:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rogers Communications hidden fees, lies and plain inorgant

I was told by both rogers and fido retail workers that I would not be charged to switch back over from fido to rogers. I've was with fido for over a year, signed a three year agreement with rogers, kepted the same phone number, name, address with rogers and this is what I'm told is the way, not to be billed for switching. I had my bill added to my boyfriend's. Why not get one bill instead of having two sent to the same house. Especially when you are told by rogers retailer that will be no problem with fido. To find out that was not true. The sent a bill for over $400 because I did not have a separte billing. I called and had both of the retail stores called fido they were told everyone to bad we won 't do anything. Everytime I called the call center people were completely ignorant, except for one guy and two retailers. (talked to 7 people) More than half being rude is not a good sign. In my personal opinion fido and rogers call center, managers, and supervisor are not properly trained in good customer service or even there to try to help you, when their own employee's screw up!

*IN MY OPINION BEST OPTION IS NOT TO GO WITH ROGERS OR FIDO THEY ARE THE SAME COMPANY AND I PERSONALY FEEL LIKE THEY COULD CARE A LESS ABOUT THEIR CUSTOMERS! MORE PEOPLE SHOULD COMPLAIN TO THE BETTER BUSINESS BUREAU SO THESE COMPANIES STOP MISTREATING THEIR CUSTOMERS

Read full review of Rogers Communications and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
T
T
Totally Hurt-Pissed
Ottawa, CA
Jan 19, 2010 2:36 pm EST

Hidden fees, Lies & total Scam.

FIDO/ROGERS ARE TRYING TO CASH IN ON THE HAITI EARQUAKE TRAGEDY. THERE ARE CHARGING WONGFULLY ANY CUSTOMERS WHO TRYING TO CONTACT THEIR FRIENDS OR FAMILIES. THEY KNOW THE COMMUNICATION IS DOWN OVER THERE, SO THEY CHARGE YOU A FEE FOR ANY TIME YOU TRY. NO NEED TO REACH SOMEONE. THEY ALREADY HAVE A BILL FOR YOU. WHAT A DISGRACE.
I WANT TO ECHO WHAT'S ANOTHER CUTOMER SAID: " IN MY OPINION BEST OPTION IS NOT TO GO WITH ROGERS OR FIDO THEY ARE THE SAME COMPANY AND I PERSONALY FEEL LIKE THEY COULD CARE LESS ABOUT THEIR CUSTOMERS! MORE PEOPLE SHOULD COMPLAIN TO THE BETTER BUSINESS BUREAU SO THESE COMPANIES STOP MISTREATING THEIR CUSTOMERS. "

MAYBE FIDO/ROGERS THINK THAT THEY ARE UNTOUCHABLE. BUT, LOOK WHAT HAPPENS TO THE BANKERS IN UNITED STATE...

R
R
rollieo
Oshawa, CA
Apr 03, 2013 2:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i had the same thing happen to me and am still in the process of resolving it. any updates on your situation?

ComplaintsBoard
G
9:35 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rogers Communications a cell phone purchased under my name without my knowledge

these stupid idiots that work at I Core are really stupid and very unprofessional idiots. Some one purchased a cell phone from rogers canada under my name for over $800.00 and I have told them over 20 times that I did not order the phone and they continue to call my cell phone at least 7 times a day It is time the police were called in for harrasment this is enough Gerald Bloch Regina Sask

Read full review of Rogers Communications and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
P
P
Philippe Normandeau
Ottawa, CA
Jun 05, 2015 10:09 am EDT

They keep calling my cell when I don't want them to call it embarrassing
the phone number of Rogers...keeps on popping on my cell

P
P
Philippe Normandeau
Ottawa, CA
Jun 05, 2015 10:05 am EDT

They keep on calling my cell all the time

ComplaintsBoard
D
7:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rogers Communications faulty equipment

Having signed up for a new account last April 29, 2009, my wife and I both received the same model phone with the purchase of our plan. They are the Samsung slider phones. My wife hasn't had any problems with her phone but mine was shutting itself off randomly, sometimes while trying to have a conversation with someone. I first brought it in to the store where it was purchased and they reset it to factory settings and said try it. If it still shuts off, bring it back and we'll give you a loaner while it is shipped out for repairs. I ended up back at the store and was told that it would be repaired and returned within 10 business days. That was July 16/09. It didn't come back until August 4/09. And it still does the same thing. Shuts off by itself randomly. I asked for a replacement phone as I need a reliable phone . They said no, just send it in for repairs again. There's no point in continuing to send it in for the same thing over and over if it isn't going to be repaired. And they refuse to replace it. They said I can pay out of pocket for another phone if I want another one. So I'm bound by a 3 year contract with a piece of equipment that only works some of the time. I feel this is poor customer care and should be addressed by someone higher up. However, every time I asked for a supervisor, they were conveniently 'tied up with other customers'. I intend to spread the word to everyone I know, on Facebook, Twitter, and anywhere else, including putting up a website about my Rogers experience. I have been cheated and I want the world to know who they're dealing with when they deal with Rogers Wireless in Canada.

Read full review of Rogers Communications
Update by David Hughes
Aug 28, 2009 7:21 pm EDT

This complaint has been rectified. Having contacted their company president, I received a new phone replacing the faulty unit that I received upon sign-up. It should have been handled at the local level but wasn't and hence the complaint you read above. It is now settled to my satisfaction, thanks to the Rogers.ca website and their complaint process actually working.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Rogers Communications In-depth Review

Business Overview: Rogers Communications was founded in 1960 and has since expanded to become one of the largest communication and media companies in Canada. They provide a robust catalog of services including wireless communications, cable television, telephone, and Internet connectivity. Despite a competitive industry, Rogers Communications has maintained a strong foothold due to its comprehensive services and widespread recognition.

Quality of Service: In terms of speed and efficiency, Rogers Communications brings high-speed internet and effective wireless coverage. However, like any ISP, they do experience periodic network downtimes. The company’s customer service can be a mixed bag, with some customers noting exceptional support, whilst others face longer waiting times. Their commitment to support and maintenance is commendable, with regular updates to hardware and software in a bid to improve customer experience.

Product Offering: Rogers bundles a range of services — TV, internet, home phone, and wireless — with flexible options to accommodate various user needs. They have consistently embraced and executed technological advancements, including 5G, which has further elevated their service quality. User experience is generally good, though comfort levels can vary per specific products or services.

Pricing: Rogers Communications offers competitive pricing matching the industry standards, though they may appear expensive for basic packages. Comparing with competitors, prices are in a similar roundup, although the specific features in each package may vary. Rogers often provides promotions and discounts, especially for bundled services or long-term contracts, which can enhance their value for money.

Network Coverage: With a strong regional presence in Canada, Rogers Communications dominates in many areas with its superior network quality and reliability. Continually updating their technology ensures customers almost always have the latest in advancements, including the growing reach of their 5G network.

Customer Support: Rogers Communications offers several modes of communication, including telephone, chat, and social media for customer support. While there are periods of high-volume which can lead to longer waiting times, most customers find their issues resolved effectively. 

Corporate Responsibility: Rogers Communications has shown commitment towards reducing its environmental impact and actively participates in numerous community-related initiatives. The company also places a high priority on ethical practices, including a strong stand on data privacy and consumer rights.

Online Presence: The Rogers website is informative and user-friendly, providing a hassle-free way for customers to access and manage their accounts. Their mobile application equally offers a seamless user experience. Their social media platforms are actively used for customer support, updates, and promotions.

Company Culture: Rogers Communications ranks well with employee satisfaction, offering competitive benefits and fostering a growth-oriented environment. They promote diversity and inclusion, making it a forward-thinking entity in the corporate world.

Final Verdict: Rogers Communications offers solid coverage and an expansive suite of services with state-of-the-art tech, although their services might be costly for some. While improvements could be made in customer service, they generally handle issues effectively. Their online platforms are easy to navigate and they maintain a high standard of corporate responsibility. The company's future seems promising with continued expansion and investment in new technology.

How to file a complaint about Rogers Communications?

  1. Log in or create an account

    To begin writing your complaint or review for Rogers Communications, please ensure you're logged into your ComplaintsBoard.com account. If you don't have one, you can sign up for a new account by providing the necessary information in the registration form.

  2. Navigating to the complaint form

    After logging in, locate the 'File a Complaint' button, which you'll find at the top right corner of the website, and click on it to start the process.

  3. Writing the title

    Create a concise and descriptive title for your complaint. It should clearly reflect the core issue you've encountered with Rogers Communications, such as "Overcharged on Mobile Bill" or "Internet Service Interruption".

  4. Detailing the experience

    When elaborating on your experience, consider the following aspects:

    • Describe the nature of the problem with Rogers Communications. Whether it's about billing, service outage, customer support, or contract disputes, provide clear details.
    • Include any relevant information about transactions, like dates, amounts, and what the transactions were for.
    • Explain the steps you've taken in an attempt to resolve the issue with Rogers Communications, along with the response or lack thereof from the company.
    • Detail how the issue has personally affected you, whether it led to financial loss, inconvenience, or stress.
  5. Attaching supporting documents

    If you have any receipts, screenshots of communication, or other documents that can support your claim, attach them with your complaint. Avoid including any sensitive personal information that could be misused.

  6. Filing optional fields

    In the 'Claimed Loss' field, you can indicate any financial loss that you've incurred due to the issue with Rogers Communications. In the 'Desired Outcome' field, clearly state what resolution you expect—be it a refund, service restoration, or an apology.

  7. Review before submission

    Before submitting your complaint, review it thoroughly for clarity, accuracy, and ensure all important details are included. This step will make your complaint more credible and easier for others to understand.

  8. Submission process

    Once satisfied with the information provided, click the 'Submit' button to post your complaint about Rogers Communications to ComplaintsBoard.com.

  9. Post-Submission Actions

    After submission, make sure to regularly check ComplaintsBoard.com for any responses or updates related to your complaint or review. Engage with the community, and if needed, update your post with any new developments.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Rogers Communications contacts

Phone numbers

+1 (855) 381-7834 +1 (416) 935-5555 More phone numbers

Website

www.rogers.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Rogers Communications?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Rogers Communications Customer Service. Initial Rogers Communications complaints should be directed to their team directly. You can find contact details for Rogers Communications above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Rogers Communications. Discuss the issues you have had with Rogers Communications and work with their customer service team to find a resolution.