Complaint Rating:

In asking the service representative to create a problem report for not receiving cookies, he begins his standard procedures. In explaining that my side is accepting cookies fine, and the problem is on their side (and explaining how I tested if cookies worked), he quickly shifts subject to my network breaking security agreement. I explain that as with everything else, if it runs inside my home network, its fine. It is after all my network, he continues to argue, and I finally just hang up. Problem has never been solved. Very unsatisfied with rogers in general!!!