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1.0 38 Reviews

Roaso Complaints Summary

0 Resolved
38 Unresolved
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Roaso reviews & complaints 38

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1:43 pm EDT
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Roaso clothes i've, ordered a, while ago haven't received anything! and i've waited for months

I've been waiting for Months for my clothes an I haven't received them yet! An I would like my money to be refunded to my PayPal account immediately! It's way passed due now... I've had $187.00 tooken out my account an I got nothing from y'all, or my items were given to someone else, wat's going on, I've been to the Post office numerous times, they act as if they don't have it, they couldn't track it nothing, so where is the items, an this been Months I've been waiting, SINCE February, please refund my PayPal Account immediately of $187.00 AN THIS SITE IS A SCAM. THANK YOU

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12:56 pm EDT

Roaso two-piece swimwear

The quality of the Swimwear was pretty impressive for the price.The clothes I have purchased are beautiful, stylish, comfortable and sophisticated.Roaso has a very wide range of products to choose from. I have always had and received open communication with support staff, which results in satisfying resolutions. Excellent, helpful Feedback and photos from customers-giving honest information on sizes, colours and styles.

I also appreciated that there was quick shipping no matter the amount of the order and that I got 32% off my first order. My order came quickly and was packaged great. I would recommend this shop to my friends.

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2:01 pm EDT
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Roaso paid for an outfit and did not receive it

This company is a scam your website should be taken down. I order from this company on June 1, 2017 and has not receive my clothes. They took my money out of my account. This company is rip off. I wish i would have seen this site before I purchased from them. I will never order from them again. LADIES PLEASE BE CAREFUL THIS IS NOT A TRUSTED WEBSITE. THEY ARE A SCAM

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11:30 pm EDT

Roaso return /product not as online display

I'm having issues with returning my purchased item . I have sent them pictures & multiple emails in regards to my request. I followed there retire policy & I feel they are a scam. I don't believe I will get my money back. There respond to my request was "can you resell the item or give it away?" I couldn't believe such a business is running in this manner. The dress I received was poor quality. Stitching wAs horrible & material was tearing . It was nothing like the pictures displayed.

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12:54 pm EDT

Roaso roaso broken holes skinny qmilch and hollow out women two piece pant set

The broken holes skinny qmilch is way to big, and the two piece is not what I thought it was and it don't fit me neither the material is no right it don't look right I would like to return these items back to your company thank you I want these sets to fit me right and it don't the one piece it's not fitting to my body its way to big and it looks a hot mess on me I wouldn't be coult out in it I would look like a foul in it that's how bad it looks and the same goes for the two piece and I am not sending a picture of me in them its to in barassing and I don't want a picture of me dress like that out there that's how bad these sets look on me can I please get some help with a different out fits cause I didn't pay for some bad looking sets that don't look right that I can't wear formal that's not right and I told you my right size .

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2:09 pm EDT
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Roaso Purchased a two-piece outfit and never received it and it's been over the time frame stated

I saw some great fashions on this website Roaso, which shows up on my facebook page. So after looking at their fashions I decided to go they website to see more and decided to make an order. I paid $22.07 and it looks like I was scammed. Did not received the purchase item
Hello Charise Perez,
You sent a payment of $22.07 USD to www.roaso.com
([protected]@hotmail.com)
It may take a few moments for this transaction to appear in your account.
Merchant
www.roaso.com
[protected]@hotmail.com
+86 [protected] Instructions to merchant
You haven't entered any instructions.

Description Unit price Qty Amount
Discount
-$3.89 USD 1 -$3.89 USD
Roaso Zipper Camouflage Printed Two-piece Pants Set - L / Multi
$25.96 USD 1 $25.96 USD
Subtotal $22.07 USD
Total $22.07 USD
Payment $22.07 USD
Charge will appear on your credit card statement as "PAYPAL *WWWROASOCOM"
Payment sent to [protected]@hotmail.com

Invoice ID: c14849209283.1

Issues with this transaction?
You have 180 days from the date of the transaction to open a dispute in the Resolution Center.

Questions? Go to the Help Center at www.paypal.com/help.

Get verified - Pay from your bank account and you're 100% protected against unauthorized payments sent from your PayPal account. Log in and click the Get verified link below your name.
Copyright © [protected] PayPal, Inc. All rights reserved. PayPal is located at 2211 N. First St., San Jose, CA 95131.
PayPal PPX001066:40b22475e0f96

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5:36 am EDT
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Roaso my items are still not here you gave me a fake tracking number

You see a scam I will never ever purchase from. U again. You need to be reported your site needs to be taking down I order my items a month ago and still haven't received them I sent these people emails went to there site message there as well no response this by far is the worst site ever they are taking our money and not sending our items Sunday I received a email with a tracking number that wasn't valid they sent a fake tracking number IHATE THIS SITE

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5:57 am EDT

Roaso i lost my money! order never showed up!

This site is beyond terrible! I am super mad and I really hope they will be out of business soon.
I regret I did not read the reviews! I have purchased quite a lot from Roaso and in total I paid over $200 for my order. I feel terrible that I wasted so much money!
Order never arrived and I'm waiting for ages and no one ever replied to my messages. Many people have the same issued - money paid but order never showed up. I don't know what to do and where to seek help. My bank said that they can't get my money back, police is also helpless!
People don't buy from Roaso! And to everyone who has problems with - we need to work together and think of something!

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5:46 am EDT

Roaso misleading information, wrong size

I ordered a jumpsuit from them and was very disappointed because it was too small. When I contacted Roaso they said that unfortunately they were not able to replace it because it was last in stock.
When I saw that suit for the first time I simply fell in love and thought that I really need to buy it. And when I finally did there was nothing but disappointment. I sent it back and soon received my money back.
They need to do something about their site, and all that happened because of the misleading information! When I made my order it was said that my size was in stock. Terrible!

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2:32 pm EST
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Roaso #64715 jumpsuit

I ordered one jumpsuit February 14th, I have yet to receive my merchandise. The email to contact them dies not work. I don't even know who to contact for my money or merchandise. Ridiculous. This was suppose to be for a very special occasion and thanks to roaso it was ruined. I've been trying to track my item but like everything else affiliated with this company, it does not work. I am very disappointed with roaso. I do believe it is a scam.

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9:27 am EST
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Roaso my dress

I have not received my dress I ordered 3 of them and only got 2 and it's been over a month refund my money or send my dress I'm tired of waiting it cost me 24.00 and some change do something about it please send my dress this site has nice stuff and I want to continue to order from it you can go back and look at what I ordered please do something about it asap

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Update by Sonja cottingham
Feb 28, 2017 9:30 am EST

Just find my dress and send itit asap tired of waiting

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10:24 am EST
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Roaso #64281 order black sleeveless rose decorative two piece set not received

My name is Myka Smith I ordered Feb12 the sleeveless rose decorative two piece set all black medium... I never received to 1057 joy ave akron Ohio 44306...this was my birthday outfit I'm very upset I ordered 3 outfits and only received two so I'm quite confused and would love to order more but now I'm scared because I did not get what I paid for...please contact me and fix this issue I appreciate it.

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3:03 am EST

Roaso small size pants

I bought a pair of pants from Roaso and the ones I received were too small. They were super tiny and I was not able to wear them. When I contacted Roaso customer care they promised a replacement. Two days later they already changed their mind and said that there was nothing they cold do. They said that I can keep my pants or donate them. They didn't offer me anything, not even a discount or store credit!
And the worst part was that they didn't even apologize. This situation taught me a lot and I will never buy from this store again!

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5:58 am EST

Roaso delivery

I placed an order and i've almost been waiting three weeks on a 6-10 day delivery. I want to know where the merchandise is I paid for and why you even still have a website considering the constant complaints you receive from unhappy customers? Non-existant customer service? This experience will be a first and last. It's a shame considering your products are in demand. I would just like to know what type of desperate person does this to people! 😡

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9:37 am EST
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Roaso never received order and no refund issued

I ordered several items from this website totaling $60+ dollars. I wish I had seen the previous complaints before ordering from Roaso. It has been 4 weeks and no response to my order status, I tried contacting them using their customer support email and it is invalid. They do not have a phone number either and I am assuming from the other complaints that I am not going to get my order nor my money back. DO NOT ORDER FROM THIS SITE!

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6:43 pm EST
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Roaso one piece sequence jumpsuit

I ordered a one piece at the end of December and still haven't received my outfit. I emailed Roaso a week ago and they sent a email showing it was shipped and in route. I still don't have my outfit. I want my money back. They don't even have a number that you can contact them. I'm very disappointed at this point. This was the first time I ordered from them and it will be the last. Please help I need my money back.

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6:17 am EST

Roaso not in stock items

I bought something from this website and when I made my order my dress was in stock. I paid for it and even received a confirmation message. I did not receive a tracking number so several days later I contacted Roaso and then I found out that my dress was not it stock. They said I'll get a refund but it seems like they forgot about their promise. Over two months already passed and still no sign of my money. I lost my money $30 because of them!

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3:39 am EST

Roaso roaso is a scam

It's been over a month now and I still haven't received my order. Do not buy anything from www.roaso.com and do not believe any good reviews you see. People who left these reviews obviously got paid!
These guys say they are located in UK but after a small investigation I found out that they are based somewhere in China. They do not reply to my messages and I have no idea how to get my money back. I know only one thing that Roaso is a scam and it's not to be trusted!

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Mona Hall
, US
Jan 22, 2019 10:58 am EST

I bought a yellow jumpsuit from you guys and I tried it on and lord, it's way to big for me. and I don't like the material either. so could you please tell me how I can return it for a refund. I will look for something else to buy a little later. thanks!

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drew sille
, US
Jan 05, 2019 6:16 pm EST

Placed order on oct 30 and still nothing nor a update on shipping will never do business again and have contacted my china connect to look and shut them down.

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Mona Hall
, US
Jan 01, 2019 1:33 pm EST

Please Tell Me How To Return A Yellow Jumpsuit I Bought From You Guys Which Is Way To Big For Me. Please Tell Me How To Return It. Order # 246221

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Patricia Edwards Thomas
, US
Nov 13, 2018 5:16 am EST

I've placed an order in November I have not received my product yet I will not receive my refund on my on my card and I have not received a phone call or email

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maria currie
, US
Nov 12, 2018 9:59 pm EST

placed order January 15th received confirmation #56183 and statement that it has been shipped. Haven't received anything and cannot contact them because of false information. I want my money refunded and will be looking into taking legal action.

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Javiona
, US
Nov 12, 2018 6:18 am EST

This Company Never Get Back To You. They Always Saying Go To They Email And Never Can Get It. Never Send My Tracking Numbers Or Orders And Never Got A Refund .

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Tiffany Beatty
, US
Nov 13, 2018 1:18 am EST

My boyfriend ordered me a dress for Valentine's day 2 weeks ago and we still have not received the dress. Roaso website has to be a scam. Very mad right now will never recommend this site to anyone.

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Vickie Roberts
, US
Nov 11, 2018 4:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Here's the code number 64360
Lt83708980cn
Small..

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Lovingkids91@gmail.com
, US
Nov 05, 2018 5:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I amber bell have not yet to receive my [censored] and will never order again its been almost a month Wheres my Refund?ive been patiently waiting and waiting and yet to receive anything i feel like this is a scam because they dont even have a customer service number

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Kayla Keene
, US
Nov 05, 2018 5:13 am EST

My name is Kayla keene I ordered a item or two on march 7 and just recieved it yesterday after being told it will come in ten days . I am not satisfied with the items they look totally different from the pic and looks like it was made by a under age child I'm looking forward to getting my money back

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