I too have noticed that I have had 4 of these payments deducted without my knowledge but after sending my email I got this reply:-
Thank you for contacting RealNetworks Customer Support.
I understand that you need refund of all the charges made due to RealMusic subscription.
I apologize for any inconvenience this might have caused to you. I will certainly assist you in this regard.
I checked the records and found that your RealMusic subscription got canceled recently under this e-mail address XXXXXXXXX.
As per your request, I have refunded all the subscription fee to your account. The amount will be credited in next 7 to 10 business days.
This information should help you. Please reply if you need further assistance regarding this issue.
RealNetworks Customer Support
This was the email I sent in order to get such a quick full resolution (<24hrs) :-
I am sitting here absolutely livid having found out that your company (Real) has charged my credit card 4 times since 1st July 2008 for £8.50 each month for something called “RN *Realmusic”.
Having worked in banking as a Financial Adviser for 20 years, I am fully conversant with needing to keep financial details secure and also having 10 years+ experience of using the internet, am very aware and wary to avoid “scams” online.
I paid for an upgraded version of Real player in June, as I needed this for a national charity event. I have a very careful eye for detail and saw absolutely no mention anywhere of ANY ongoing monthly charges for a service I didn’t even request, need or want. I am absolutely appalled that a company of your size should resort to this type of fraudulent behaviour or “trickery”.
Having looked on the internet to initially find out what company was charging me this amount, I was genuinely shocked to find it was “Real”. In addition I found details of many thousands of other people duped into paying this charge, some up to 16 months before they realised.
This is absolutely disgusting and I will be reporting this to UK trading standards, various consumer organisations in both the UK and USA as well as my credit card company (my Banking employer) for a full refund of the £34 taken.
Although it will not stop me taking this further via consumer organisations, I would welcome a FULL REFUND of these charges of which I was completely unaware of, to prevent me taking action through my credit card company as I’m sure that you are aware that this could ultimately cause the loss of your facility to take payments via this method.
Of course I have not had the refund as yet, but with a copy of this reply I WILL get one quite easily as they have committed to it.