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RN*REALMUSIC Complaints & Reviews - RN*REALMUSIC

RN*REALMUSIC Contacts & Informations

RN*REALMUSIC

Posted:    Carmel McEvoy

RN*REALMUSIC

Complaint Rating:  93 % with 14 votes
Having downloaded a free Real Player I am now paying two standing charges that I am unaware I have subscribed to RN*REALMUSIC, and would be grateful if you could get this cancelled and my money refunded.
Many thanks

Carmel M
Comments Ireland Computers & Accessories
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 17th of Dec, 2007 by   Mogens Nielsen 0 Votes
Having downloaded a free Real Player I am now paying two standing charges that I am unaware I have subscribed to RN*REALMUSIC, and would be grateful if you could get this cancelled and my money refunded.

Many thanks!

Mogens Nielsen.
 27th of Dec, 2007 by   ciaran mc hugh 0 Votes
I only noticed recently that a bill for realplayer comes up on my cr card. when I first noticed it I thought it was my kids downloading music, but I found out since that rn*realmusic is actually a games supplier so how did they get involved.I wonder why it is so difficult to just read a site page and get contact info that gets a direct response instead of link to this and link to that. When are our so called sovereign states going to co-operate to eliminate this ongoing fraudelant behavour. The USA allows people to send you a bill and if you don't reply to "cancel" the laws of USA supports the crimnal who sent out the so called bill to enforce the collection of the charges. Many companies use USA laws to do business or some other country is specified where you are not doing business. Surely the country of the consummer is really where the transaction is taking place and that is the law that should be used.
 8th of Jan, 2008 by   Mark Lyndon 0 Votes
You probably gave your credit card details for a trial Real Music subscription. You get one email when you do it, and will hear nothing else thereafter, so if you're not checking your credit card statements, they'll keep billing your credit card. I'm embarrassed to say that I didn't spot it for 16 months, and they took £8.50 each and every month with the description "RN REALMUSIC 0870-2402486"

When I got it cancelled, the confirmation email was from realnetworks@support.real.com
I checked my old emails, and the only other email I had from that address was the same date they said the subscription was started at 03:45 am. I know from my diary that I was online at that time, so I probably gave my credit card details to view some music clip, intending to cancel right after, but then forgot.

If you don't have an Irish number to try, call the UK number 0870-2402486 to get it cancelled.
 6th of Feb, 2008 by   Jo Mowbray 0 Votes
https://account.real.com/acct/login.html - visit this website, log in and you can cancel your membership online! I've only just realised I've been paying this monthly charge too....really need to start checking my bank statements :-(
 7th of Feb, 2008 by   tara 0 Votes
Thank you... just used the recommended website (https://account.real.com/acct/login.html) and cancelled this subscription... think I've been paying this for about 6 months...doh!
 11th of Apr, 2008 by   gc van t Loo 0 Votes
Wilt U de inhoudingen van realmusic ad € 11.99
en tonepass ad € 4.98 onmiddellijk stopzetten en de ingehouden bedragen terug storten op visakaart no.
4563 5300 2038 8119
GC van t Loo
Cimburgalaan 83
4819 BB Breda.
 11th of Apr, 2008 by   gc van t Loo 0 Votes
De maandinhoudingen van € 16.97 stoppen s.p
 3rd of May, 2008 by   terry 0 Votes
i have been robbed by this company for 12 months, the bank didnt want to sort it out so im happy to know this can be cancelled online.
well done
 27th of May, 2008 by   p j o'hara 0 Votes
It is a great pity that Real Player organisation isn't subject to judicial scrutiny or better still judicial action.

My account shows cancellation of Superpass account on 01/26/2008 but monthly charges have continued to appear on my credit car.

What part of "go to hell" dont these people recognise???
 11th of Jul, 2008 by   Michelle Nin 0 Votes
I cannot get the website to come up. Is there any other way to contact this company. I have three months of charges and my bank says they do not show a contact number or a merchant order to try and help refund the charges. All they can do is cancel my ATM card...that is more aggrevation than the $19 fee every month. If you have any advice please let me know.
 4th of Aug, 2008 by   Miranda Beekman 0 Votes
Wilt U de inhoudingen van realmusic ad € 11.99
en tonepass ad € 4.98 onmiddellijk stopzetten en de ingehouden bedragen terug storten op
kaartnr. : 5422.23xx.xxxx.3198
tnv TRM Beekman Oetomo
Bogaartsborg 66
6228 AN Maastricht
 6th of Oct, 2008 by   Richard 0 Votes
I too have noticed that I have had 4 of these payments deducted without my knowledge but after sending my email I got this reply:-

=================================================
Dear Richard,

Thank you for contacting RealNetworks Customer Support.

I understand that you need refund of all the charges made due to RealMusic subscription.

I apologize for any inconvenience this might have caused to you. I will certainly assist you in this regard.

I checked the records and found that your RealMusic subscription got canceled recently under this e-mail address XXXXXXXXX.

As per your request, I have refunded all the subscription fee to your account. The amount will be credited in next 7 to 10 business days.

This information should help you. Please reply if you need further assistance regarding this issue.

Regards,

XXXXX
RealNetworks Customer Support
===================================================

This was the email I sent in order to get such a quick full resolution (<24hrs) :-

===================================================
I am sitting here absolutely livid having found out that your company (Real) has charged my credit card 4 times since 1st July 2008 for £8.50 each month for something called “RN *Realmusic”.

Having worked in banking as a Financial Adviser for 20 years, I am fully conversant with needing to keep financial details secure and also having 10 years+ experience of using the internet, am very aware and wary to avoid “scams” online.

I paid for an upgraded version of Real player in June, as I needed this for a national charity event. I have a very careful eye for detail and saw absolutely no mention anywhere of ANY ongoing monthly charges for a service I didn’t even request, need or want. I am absolutely appalled that a company of your size should resort to this type of fraudulent behaviour or “trickery”.

Having looked on the internet to initially find out what company was charging me this amount, I was genuinely shocked to find it was “Real”. In addition I found details of many thousands of other people duped into paying this charge, some up to 16 months before they realised.

This is absolutely disgusting and I will be reporting this to UK trading standards, various consumer organisations in both the UK and USA as well as my credit card company (my Banking employer) for a full refund of the £34 taken.

Although it will not stop me taking this further via consumer organisations, I would welcome a FULL REFUND of these charges of which I was completely unaware of, to prevent me taking action through my credit card company as I’m sure that you are aware that this could ultimately cause the loss of your facility to take payments via this method.

====================================================

Of course I have not had the refund as yet, but with a copy of this reply I WILL get one quite easily as they have committed to it.
 7th of Nov, 2008 by   victor sanchez 0 Votes
What´s the problem !!! real player was stealing my money and they didn´t have my permission!!!


I want my refund now!
 28th of Feb, 2009 by   Douglas K Gammond 0 Votes
Sirs
Will cancel the contract that was ONLY for a year and repay back to the amounts that you have illegally taken from my account. The contract was until Dec 2008 and you are still taking my money.

Douglas K Gammond
 16th of Mar, 2009 by   adam 0 Votes
If the charge is showing up as RN*RealMusic please visit www.real.com and click on 'My Account'. You can log in there to manage your membership and get the number to call/e-mail/or whatever other cancellation options are available for you.

Most of the subscription offerings through Real do not have an expiration time so you have to contact them to let them know that you want to cancel.

There should be links to customer service on that page as well if you can't remember your login info. Alternately you can go to service.real.com and click on international support (if you are outside the US).

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