Rite Aid reviews and complaints 1
View all 478 complaintsRite Aid - incompetent and apathetic pharmacy employees
Rite Aid Pharmacy, 6995 Atlanta Hwy, Montgomery, AL
36117, has the most incompetent and apathetic employees I've seen in a
pharmacy thus far. I have used them for 14 years and my entire family has
used them for longer. And they really don't make apologies for
inconveniencing their long-time customers. That pharmacy has gone downhill
since the last pharmacist left, Melissa. I made 3 phone calls and 2
visits. Nearly 24 hours since my prescription was called in, I resorted
to having another pharmacy call for that same prescription. Within 1 1/2
hours of my call to other pharmacy, my prescription was filled, that pharmacist
called to let me know it was ready, and my 20% co-pay was $14 less than Rite
Aid would have charged me. Unfortunately, Rite Aid and Rite Aid Pharmacy
has now lost my business for good, and perhaps that of my family members as
well. Horrible service an uncompetitive pricing.
The complaint has been investigated and resolved to the customer’s satisfaction.
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