Complaint Rating:

Company information:
Idearc Media
North Carolina
United States

I thought I was one of a few that have been railroaded by Idearc Media but did a Google Search and its amazing. My story was my rep (who will not return my calls) told me that I could cancel anytime...just call him. Well I tried the 1st month and after 3 months have been contacted by various sales reps wanting to know how I like their company and my services. I explained that I would like to talk to to my rep and that I am not happy with their company while it continues to ignor what I am saying. I talked to come lady (Jessica) and she just basically told me I was going to pay the company no matter what. I called back a few days later and got a very nice lady and I explained everything again and she said she would file some kind of report on my issue. I explained that since they tell you before you talk with anyone (in a recording) that the call will be monitored or recorded for company purposes...Well pull mine up, you'll hear what the rep told me. She filed the report (she says) and said it would take about 11 days. Well, its been 30 plus days and now I got a bill yesterday for another month and today I got a call from some company Idearc hires to collect. Guess I'll spend another better part of the afternoon trying to get this matter straightened out. I wonder if the Public Service Commission (found in the front of a phone book) can handle a matter like this and the other thousands. They seem to handle the phone companies when the phone company won't do whats right.